Customer Ratings & Reviews

We lucked out. We did not need to replace.This was a credit back - but was good to have - just in case

The product is Zephyr Sorrento 36" downdraft purchased in March 2020, installed (for the first time) in April 2020 and re-installed (replacement unit) in August 2020. (Purchase date listed is the order for replacement unit, not the original purchase). The problem was the bad cut in the granite countertop made during the 1st installation. Installer did not use the template provided with the appliance and cut opening too wide to support the side flanges of the unit. Result: terrible noise and vibrations across 12 ft of the countertop. Many hours lost on terrible customer support, No responses to repeated calls/emails, nobody acknowledging responsibility for the cutting error. Shifting blame to "faulty" unit. After the original unit was replaced (in August) with no effect on the issue, near total silence and avoidance of any communications/actions that could lead to problem resolution. As of today, this case is a property damage claim that may end up in small claims court.

Finally successful on the third time the installers came. We had to prepare the space below the cabinet, but had not been told, nor had the installation info been shard with us prior to that time. On the third trip out, had to convince the guys that the space had been properly measured. They didn't know the product at all. Finally achieved success, but my 75 yo. husband spent many hours under the house, revising the electrical, the vent placements, the carpentry, etc. WE had previously had a down draft that needed to be replaced. If we had known how complex it was, would have hired a contractor to make all of the modifications. The Best buy installers had no clue. There is an extra charge for the installation of a downdraft, but all these guys wanted was a spot to place it, and an outlet to plug it in. Not worth the extra charge unless they are actually prepared to install.

Could not install because the countertop cutout dimension specified by Viking is incorrect.

Vertical vent installed, Perfect! Additional space saver, for my stackable dryer.

The installers did a fabulous job. The GE telescoping downdraft was a replacement for an existing GE downdraft originally installed in the house when it was built probably around 2005. Despite the GE promise of a product replacement being an exact size fit, it wasn't because GE added some brackets that made the new downdraft too wide for the existing location in a center island with a granite top, the team that showed up put in a lot of effort and work around to figure out how to get the job done. I commend them for their effort.

Had four different teams come-out: One to measure; the second to botch the installation; the third to say they wouldn't touch the bad job their colleagues did; the fourth to uninstall the damaged or defective unit. Still waiting on a claim for damage to my vent duct inflicted by the installation team. I have another downdraft on backorder and a hole in my counter and floor (for over a month). My previous TV installation was great, but the appliance team seems to be hired from the itinerant labor pool that gathers in front of Home Depot, in the morning (I've met eight of them, so far, so I think that is a good sample). They are not the Geek Squad, just some semi-skilled contract laborers. Don't waste your time with them.

Nice looking! We had it installed yesterday. Best Buy had arranged the service on installation . We are very happy with the product

I’m hoping Protronics will come to install the blower now that I have the correct one in my possession. They did a nice job and I felt like they were very conscientious

Cris from Quality Kitchens did an exceptional job of installing my new downdraft vent. The blower was configured differently than the previous one. Cris situated it perfectly and even covered the old hole in the bottom of the cabinet that was partly exposed from the previous configuration. He went above and beyond to ensure that the area was neat and clean. He also ensured that it worked properly after the install. He was respectful of my property and used a mat to cover my wood floors to protect them. Cris is professional, knowledgeable, friendly and a credit to his company. I would request him for future installs.

Jason Bradshaw did an excellent job of installing the downdraft. He went out of his way to be sure it was properly installed.

We had a down draft installed for along with our cooktop. The technicians did a great job

The install company had someone come out and measure and make sure everything would fit properly. They said if the quartz needs to be cut or venting needs adjusting that they could do it. The day come for install and it doesnt fit and these guys wouldn't cut the quartz or do anything the original guys said. We ended up getting a refund for this service due to it not being properly installed.

Installer was not competent or professional. He left granite dust all on cabinets and floors. Left an appliance that he installed inoperable. He left without telling me whom to call.

Downdraft was installed and the fan did not work. Waiting 2 months for new one. Bought in February and not installed til end of April because COVID. Paid 10k in full in February now it is first of July.

Love the lighting and quiet, adjustable speed of the fan. Opens and closes seamlessly.

The original installer came out to measure and for some reason marked us as delivered and complete which set off a string of downstream issues including 6 appointments, 5 of which didn't happen, over 3 hours on the phone with Best Buy support trying to get the issue resolved. At one point we were told the item was no longer in stock and would be a month or two out, so I cancelled the item and ordered through Best Buy website to pick up at their local warehouse. Hours of time were wasted because of the original issue and then the lack of customer service. Ruben on the Twitter Social team really came through and helped get this resolved in the end.

Great installer. Alberto knows his products and is very efficient.

Actually we realized we did not need this service, make sure you are clear on what you already have.

Service was great and I would highly recommend using it