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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 156 reviews

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79%
would recommend
to a friend

Customers are saying

Customers often highlight the professionalism, punctuality, and quickness of the installation service. They appreciate the clean and professional work done by the technicians. However, some customers have expressed concerns regarding no-shows on scheduled dates and the type of camera installed, expecting a wired camera instead of a battery-installed one.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 156 reviews
  • Rated 5 out of 5 stars

    No flood lights today

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the item because the installation information was not adequate. The installer couldn't do the job and told me why not. I didn't have wiring in the location. The person who sold the items to me said best buys geek squad could do the job. The guy who came to my home explained to me what I needed. I'm disappointed in sales representative for not selling the right product for what I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very helpful service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that mounted my camera arrived on time and knew the equipment very well. The were very professional and courteous and worth quickly. I would definitely use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Best team i ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work Melissa hire more people like this very professional team u did they have a very positive attitude

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Camera install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took several attempts to get cameras installed but once they were installed all is good

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All work was perform perfectly,friendly,informative and on time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expected Install of Wired Ring security cam & ligh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had requested that the existing wired ring security cam w/light be re-designated to my ISP. Unfortunately the code on the light was not legible and the service (previously paid for) left the camera dangling from the light fixture. Even though the camera was not functional at least the security light had been working until they worked on it. Now I don't even have a usable security light. They promised to notify the installation team that this line item should be credited back to my cc. Still waiting weeks later

    No, I would not recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and got my camera installed, they even worked through the rain. Very impressed on the knowledge they have about the equipment as well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Guy were very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the camera out and installed the door bell. All very professional and knew that they were doing . Also very polite and very patience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick Installation of Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent easily and quickly installed this security component. The help in connecting it to my network was appreciated!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that was sent was very good and helped us greatly, when we get sent our new camera I would like to have the same agent back. I feel Best Buy should stand behind the products they sell and install - we'll see how we make out with a reinstall

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installer - GOOD JOB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was completed and worked like advertised' Installer was very good doing his job.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Wired Camera Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera install was smooth. The quality of the video is excellent. We are very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    installed my TV superbly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    job is fantastic. mounted TV very well. very experienced and informative for any recommendations.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera works great. The battery life is awesome on it. I would buy another.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good with installation and setting up the system. I would use them again for more work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The Geek Squad installed Ring security camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came and mounted a ring security camera in my carport. But, he seemed to have misplaced my screwdriver to the camera. I ordered another one in a kit, through ring products.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were knowledgeable and got going quick- install was a breeze and I appreciate them -thanks

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that did the install did a great job. Very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am always impressed by the vast knowledge of the Geek squad. They are patient, well-versed and very helpful in all respects.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the install and the service provider.

    I would recommend this to a friend
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