Customer Ratings & Reviews

Write a Review

Overall Customer Rating

95%of customers recommend this product.

Mentioned In Reviews

Customer Ratings & Reviews

1-20 of 197 Reviews

    • Brand Response

      DysonProductExpert 

      March 21, 2017

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi floor 2. I m pleased to hear that you are satisfied with the amount of suction power this unit provides. With the amount of suction you get from this machine, you may find that it is picking up what your previous vacuum could not, which is why you may be seeing the dust. This will, over time. The same can be said about the hose. With it being new, some parts may be a little stiff.

      As for the quality, please rest assured, Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use.
      You may view a short video on some of the testing processes here:
      http://bit.ly/1HmQ7p8

      We would value the opportunity to address any questions or concerns you have. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US

    • Brand Response

      DysonProductExpert 

      June 25, 2017

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multifloor 2. I am sorry to hear of the difficulty you have had thus far. Rest assured, Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use. 
      You may view a short video on some of the testing processes here:http://bit.ly/1HmQ7p8

      Dyson uprights also come with a 5-year manufacturer warranty when purchased new and from an authorized retailer.

      We would value the opportunity to address any questions or concerns you have about your machine and want to ensure all issues are addressed. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

    • Brand Response

      DysonProductExpert 

      July 9, 2017

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor 2. I am pleased to hear you are satisfied with how great the vacuum works. The Dyson Ball series is one of our top performing uprights. The Multi floor version is the basic version, meaning it comes with fewer tool attachments. This machine also has a reach of 50ft.

      We would value the opportunity to address any questions or concerns you have. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US