Main Content

Customer Ratings & Reviews

Dyson - Ball Multifloor 2 Bagless Upright Vacuum - Yellow/Iron-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 966 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-17 of 17 Reviews mentioning:
attachments
  • Rating: 1 out of 5 stars

    Currently trying to sell

    Posted
    Katie
    • My Best Buy® Member

    My husband surprised me with this vacuum and that is the only reason I have kept it for 2 months. It doesn't do very well on thick carpet. The attachment hose is a pain to use because the tube thing kinks at any angle and the suction goes down. No attachment worth using on my carpeted stairs. Going to use the money we make on selling it to service my old rainbow that works better with a broken belt than this vacuum does brand new. Extremely disappointed.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Katie, this is Kelly with Dyson. I'm sorry to hear you're having trouble with your Dyson Ball Multi Floor 2 on your thicker carpets. I can confirm, Dyson ball upright vacuums - including Dyson Ball Multi Floor 2, have an active base plate which self-adjusts to create optimal contact with every floor type. This reduces air leaks and retains more suction power at the cleaner head. Dyson cleaner heads have been designed to maintain optimal contact with flooring to help ensure the best performance across both hard floors and carpet. As a result, while we don't expect problems to occur and experiences can vary from home to home, some high pile carpets may fill in the cleaner head resulting in an airtight seal.

      In regards to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience. Also, when stretching the hose out we would recommend starting by stretching the part of the hose that is nearest to the vacuum first when extending this part to clean your home.

      While we never expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee.  We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.  

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 5 out of 5 stars

    Works great

    Posted
    Westley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Works great and as expected. Only downside is trying to use the attachments.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great vacuum, easy to dispense dirt

    Posted
    dyzfnctional
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I'm amazed how easy it is to dispense all the dirt from the canister - coming from the old school vacuums with bags. Only thing is attachments - the hose doesn't seem to be flexible enough

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good vaccum for the price

    Posted
    George
    • Verified PurchaserVerified Purchase

    Package box did not include manual or attachments. Dyson provided link to online manual and are sending the attachments.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Suction but kind of heavy

    Posted
    Trixie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love the suction this vacuum has, however it is a bit heavy and the hose is hard to use when you use the attachments with it. . I would re-think buying this again.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello Trixie, this is Kelly with Dyson. Thank you for writing your review on the Dyson Ball Multi Floor 2. I am happy to hear how impressed you are with the suction on your machine. Dyson Ball Multi Floor 2 offers 245 air watts of powerful suction, along with our Dyson Ball technology, which makes it easier to steer into different places with a simple turn of a wrist. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility. This will make cleaning more convenient and will also prevent tension and stress on the hose when performing different tasks where the wand is not needed. You may view a guide for reference below: https://bit.ly/1TXPXHn

      We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 3 out of 5 stars

    An ok vacuum

    Posted
    Bestbuyfiend666
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It works fine but due to its profile it's hard to get to certain areas. Also doesn't come with attachments. You need to purchase separately.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello there, this is Kelly with Dyson. The Dyson Ball Multi Floor 2 features ball technology, which allows for easy navigation with the turn of a wrist. The vacuum's key components have been engineered to fit inside the ball itself, giving it its sleek, streamlined profile. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility. This vacuum comes with two attachments in the box; the stair tool and combination brush tool. Other attachments are available to purchase from retailers, or directly with Dyson.

      We'd value the opportunity to learn more about your experience with your Dyson Ball Multi Floor 2, to provide you with support. Please feel free to contact us directly at askdysonUS@dyson.com. It will be our pleasure to provide support once we have received your correspondence.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 3 out of 5 stars

    Suction great but lacks attachments

    Posted
    xlhAlex
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This vacuum works great but if you want attachmens, you have to buy separately. The ones included are basic. Also, the hose is too short, again forcing you to spend more money on an extension. This machine is expensive enough.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor 2. I am pleased to hear you are satisfied with how great the vacuum works. The Dyson Ball series is one of our top performing uprights. The Multi floor version is the basic version, meaning it comes with fewer tool attachments. This machine also has a reach of 50ft.

      We would value the opportunity to address any questions or concerns you have. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rating: 4 out of 5 stars

    Great suction force!

    Posted
    Jordan
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    The Dyson Multi Floor 2 is an amazing machine! We have a dog and carpet, so it is very important for us to have a vacuum that is strong enough to pick up the mess that gets left behind. The Multi Floor 2 gets this accomplished with ease. It is so easy to maneuver, and it looks really nice. One thing that I find myself doubting is how long the roller attachment (attaches to the lower ball portion) will last since it doesn't seem like a very sturdy attachment. I've only had the vacuum for a few days, but haven't had any issues with it. I hope that it goes this way for years to come. It is equipped with two attachments to help clean up corners and other small areas, and attach to the vacuum in a way that blends in to the design and makes them hard to notice. Overall, I love the suction strength that it has. I would recommend this vacuum to anyone with a pet and carpet.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Cheap plastic

    Posted
    ITFarmer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After 14 years my original Dyson finally died. I purchased this one as a replacement. The build quality is significantly cheaper than the original. Plastic that bends and feels like it's going to break, can't secure the hose/wand without twisting the frame of the entire machine and a continuation of subpar accessories. Dyson cheaped out big time - there is absolutely no way this expensive machine would last even 1/4 as long as the original. Returning to BB for a refund.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello there, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson Ball Multifloor 2. While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 5-year guarantee. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 5 out of 5 stars

    It "Sucks" Like Its Supposed Too

    Posted
    FrankTheTank
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This vacuum "SUCKS" like it is supposed to. Best vacuum we've had so far. I love being able to see the dust I pick up. It was easy to put together and is just as easy to use. This doesn't come with any extra attachments though. You'll have to buy those separately if you want any.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but needs some work

    Posted
    BaBaBoey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Well I am a huge Dyson fan but this one missed the mark for me. I have a DC07 and it was time to upgrade due to all new carpet in the home. Don't get me wrong this unit works great as a vacuum but when you try and use the attachments it becomes more difficult. For example when trying to dust with the wand the unit continuously tips over if you wander more then a few inches from the main upright. A big deal for me so I returned the unit and went with a Shark. If you just want a really nice floor vacuum and don't need to use attachments this is for you if not there are others out there that work just as well.

    I would recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Mutli Floor 2. I am pleased to hear you are satisfied with how well it performs. However, I am sorry to hear about the difficulty with the hose. It is common for the hose to be stiff for the first few uses. It will loosen over time.

      We understand that you may have already returned the vacuum. We would still value the opportunity to learn more about your experience. Please contact us at askdysonUS@dyson.com with your contact information and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US

  • Rating: 4 out of 5 stars

    Great vacuum with a strong suction capabilities

    Posted
    bnmarquez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This vacuum is efficient and fairly light. It's strong suction capability is what Inwas looking for in a vacuum cleaner. It's easy to maneuver. The only downside was the limited attachments that came with the package. It could use a longer hose attachment and a brush for dusting. Emptying the canister is simple to do.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Vacuum

    Posted
    ukfireman
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    This vacuum works great. It has a pretty quick assembly time out of the box, couple of minutes. The suction is amazing as I have 5 pets and what looked to be a clean carpet told me otherwise after using this. The machine is not to heavy and very easy to control. It works very well on carpets and laminate floors. The only negatives for me is it is a little on the loud side compared to my other Dyson vacuum. I also could not find a place on the unit to store the attachments. Great unit by Dyson once again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Machine for a great price

    Posted
    gkinnj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Incredible suction power, even the wand and attachments.The attachment wand telescopes out of the main hose connected to the handle of the machine. I've found it to be a bit cumbersome in some tight/close spaces, but it's cleaning power is better than any other machine I've owned. Be aware that this machine may be too powerful for lightweight throw rugs. It is fairly light and very easy to maneuver. The dirt canister removes and empties easily. The cord is not retractable. For cleaning power and maneuverability I give this machine a 5. The non retractable cord and awkwardness of the attachment handle gets a 4. I would rate this machine a 4.5 overall.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great vacuum... some minor flaws

    Posted
    HarryT423
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is my first Dyson vacuum cleaner. Honestly, I purchased it because by fiance had been wanting one for years. We previously had a similar sized shark vacuum cleaner. Minor assembly required however it's very simple. The vacuum looks great. The suction is CRAZY powerful compared to the shark and cleanup is very simple. Maneuverability is outstanding! The only drawback after a month of use is that using the attachments are cumbersome. The attachments themselves are fine however there is no length to the hose making it extremely limited in use. I have used it to clean baseboards and vacuum the couch, but it's difficult to say the least. Definitely not a dealbreaker but if you use the attachment, I would definitely familiarize yourself with the vacuum to make sure it's doable for you. If not... find another Dyson with a better attachment system vs. find another brand.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Another work of art

    Posted
    RonM
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    My main impression and experience with Dyson products is that they take appliances that we take for granted and either put a new spin on them or combine great performance with an appearance that goes above and beyond. My impression of the Dyson Ball Multi Floor 2 does not change this for me. Apparently this is the second/newer model/version of their Multi Floor bagless vacuum, although I'm not aware what the difference is between the two. What I did notice is that this is an elegantly styled vacuum that does a great job of vacuuming our home. It has an auto-leveling system so you don't have to adjust the height based on the thickness or pile of your carpet. It has a very generous length cord, which I greatly appreciate. Because it is bagless, there are no bags to replace although you do need to clean the filters regularly. Like most bagless vacuums, the canister should be emptied frequently in order to get the most performance from the vacuum. Due to the "Ball" design, it can be maneuvered quite easily and can even get into some low clearance areas I wouldn't expect it to. There are many attachments included which help with vacuuming either up high or for those crevices you can't get to normally. Overall, it seems to be constructed of heavy duty plastic, which keeps the weight down. Even so, the plastic is painted/accented in a way to convey more of a metallic appearance. Most important of all, the Dyson seems to do a great job of vacuuming both carpet and floor and the 5-year warranty should help towards piece of mind.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I expected a little more for the price

    Posted
    enem156
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    I couldn't wait to try this vacuum out when I got it, and for the most part it didn't disappoint. To start off with, the suction is really great. And after all, isn't that what a vacuum cleaner should be all about? On the plus side, the suction is at the top of the list. It's also highly maneuverable and even though it has a wide beater bar, it's pretty easy to drive it around. The head section that houses the beater bar has a floating bottom piece that maintains a great seal to the floor no matter where you use it. The 31 foot cord is nice to see on a vacuum for a change. The dust canister is easy to remove and clean, as you would expect. When using the beater bar on carpeting (you can turn it off for cleaning hard floors), it actually helps to pull the vacuum forward, so even though you can really tell it's got a good seal to the floor, it'sn't that hard to push it around. You can tell it's really doing a good job at sucking all the dirt out of the carpet. I don't have pets, but I'm sure it would do great with hair from dogs, cats, lemurs skunks, shrews or just about any other hairy thing you call your pet. The edge pick up is really good too and you don't have to use your foot to try to pull the crumbs away from the wall in order to run them over with the machine, it will get them just fine. This vacuum has a lot of great features to it, but unfortunately, there are some not so great features. On the minus side, the first thing I noticed was the noise this thing puts out. I was actually really surprised because all the Dyson products I have seen or used have been pretty quiet. Every piece on the outside of the machine is plastic, no nice aluminum extension tubes or click type button latches. In stead all the parts go together and have just a plastic tab that holds them in place. It seems secure enough, but for the price, I had expected more. Where this vacuum fails for me in in the external hose/wand/attachments. You park the vacuum with the handle up, pull up on a plastic handle that's at the end of an extension tube. The tube is stored down inside an external flex hose. When you pull it up about three feet, it can snap into the end of the hose or be completely removed. The tools that come with, can be stored on board which is also nice, but when you pull the hose to extend it so that you can use the pole to reach under or up high, instead of expanding easily and allowing you move freely, the suction that's inside the hose makes it want to shrink up to it's collapsed state. Pulling on it harder just starts dragging the rest of the machine around with you and I was always afraid I would pull the whole machine over. There's also no light on this machine, something else I thought would have been included in the high price tag. If you are looking for a straight upright vacuum with a whole lot of power to clean your carpet well and keep dust and debris off your hard floors, then I would by all means recommend this machine. But if you want to buy in to all the advertised versatility that this machine will give you, I would seriously consider a different one. It just didn't end up being nearly as versatile as it led me to believe.

    I would recommend this to a friend