Main Content

Customer Ratings & Reviews

Dyson - Ball Multifloor 2 Bagless Upright Vacuum - Yellow/Iron-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 967 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 27 Reviews mentioning:
hose
  • Rating: 4 out of 5 stars

    Good

    Posted
    zetroc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Good to use but difficult to manage the hose when vacuum mean along the baseboards

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great vaccuum

    Posted
    LeeJay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The vaccuum works well has good suction. It is not easy to get the hose off to use it in areas too narrow for vaccuum head.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Suck a golf ball thru a garden hose

    Posted
    Bushpeeper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I can't wait to introduce my parents to my new girlfriend Dyson. She knows how to treat her man.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    very powerful suction system

    Posted
    Dell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    except for the hose which has very limited reach. .

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good vacuum

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Minor criticism. Hose is a bit awkward and the vac tips easily.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great vacuum, easy to dispense dirt

    Posted
    dyzfnctional
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I'm amazed how easy it is to dispense all the dirt from the canister - coming from the old school vacuums with bags. Only thing is attachments - the hose doesn't seem to be flexible enough

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Vacuum Cleaner

    Posted
    werty05
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Only reason for 4 out of 5 is the hose can be cumbersome to use. I sucked it up and got used to it and love the functionality of this product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good vacuum

    Posted
    Scudmissle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great suction and easy to maneuver. Only flaw I've found is the hose is hard to use at close range.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Suction but kind of heavy

    Posted
    Trixie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love the suction this vacuum has, however it is a bit heavy and the hose is hard to use when you use the attachments with it. . I would re-think buying this again.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello Trixie, this is Kelly with Dyson. Thank you for writing your review on the Dyson Ball Multi Floor 2. I am happy to hear how impressed you are with the suction on your machine. Dyson Ball Multi Floor 2 offers 245 air watts of powerful suction, along with our Dyson Ball technology, which makes it easier to steer into different places with a simple turn of a wrist. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility. This will make cleaning more convenient and will also prevent tension and stress on the hose when performing different tasks where the wand is not needed. You may view a guide for reference below: https://bit.ly/1TXPXHn

      We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 5 out of 5 stars

    Powerful vacuum

    Posted
    Sonicbrew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this as a replacement for a decades old Electrolux and could not be happier with my purchase. This vacuum performs great! My only gripe would be with the hand held hose which is mounted at the bottom of the unit, providing little flexibility when using it on the floor.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very powerful

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Most powerful vacuum. Pull out hose is clunky and plastic handle feels cheap, but overall pleased with the vacuum. Best vacuum I have owned

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great purchase

    Posted
    Grrr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This vacuum is amazing!! The suction is 10/10. It's new compact design is sleek and functional. My only criticism of this machine is the way the hose is attached, you have to take apart the handle to get it out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good vaccuum

    Posted
    Ralph
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Good suction. Heavier than I expected compared to trying it in the store. Hose much more difficult to maneuver when machine is on as opposed to in the store when the salesman is trying to sell it to you and it is not on. Wand not easy to replace when finished using.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    Emily
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I returned this. . the hose is so tight it hurt my arm just trying to reach a 8" out!!! Very odd to use, too expensive and hard on the users body!

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Emily, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor 2. I am sorry to hear this about the hose. With the device being new, the hose can be a little stiff for the first few uses. It does loosen after a few more uses.

      While I understand that you may have already returned the vacuum, I would value the opportunity to learn more about your experience. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US

  • Rating: 3 out of 5 stars

    Dyson

    Posted
    bguven
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Vaccum suction is good. Don't like the detachable hose. Hose keeps getting stiff and hard to work with. Doesn't vaccum bathroom rugs.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multifloor 2. I am sorry to hear about the difficulties with the hose. The hose can be stiff for the first few uses. This will loosen over time, with more use.

      Bathroom rugs, tend to be light and when a rug is not fixed to the ground, it can lift into the vacuum. Therefore, we do not recommend vacuuming such rugs.

      We would value the opportunity to address this in more detail. Please contact us at askdysonUS@dyson.com with your serial number, description of issue or concern and your contact information and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rating: 3 out of 5 stars

    Suction great but lacks attachments

    Posted
    xlhAlex
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This vacuum works great but if you want attachmens, you have to buy separately. The ones included are basic. Also, the hose is too short, again forcing you to spend more money on an extension. This machine is expensive enough.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor 2. I am pleased to hear you are satisfied with how great the vacuum works. The Dyson Ball series is one of our top performing uprights. The Multi floor version is the basic version, meaning it comes with fewer tool attachments. This machine also has a reach of 50ft.

      We would value the opportunity to address any questions or concerns you have. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rating: 3 out of 5 stars

    Not as good as my first Dyson

    Posted
    cathyleigh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had a Dyson before this. I purchased this one instead of the Dyson Animal because of the reviews. I wish I had gone with my instinct and bought the other one. The container for the dirt is way too small for my home, I have to push it very hard to get it to stand upright and putting the hose back in after I take it out to clean an area is always a fight. It does clean well though.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multifloor 2. We thank you for your loyalty. We are sorry to hear of the issues described as this is certainly not the way the machine is intended to perform. We would value the opportunity to address this and want to ensure your machine is working as designed. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rating: 1 out of 5 stars

    Cheap plastic

    Posted
    ITFarmer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After 14 years my original Dyson finally died. I purchased this one as a replacement. The build quality is significantly cheaper than the original. Plastic that bends and feels like it's going to break, can't secure the hose/wand without twisting the frame of the entire machine and a continuation of subpar accessories. Dyson cheaped out big time - there is absolutely no way this expensive machine would last even 1/4 as long as the original. Returning to BB for a refund.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello there, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson Ball Multifloor 2. While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 5-year guarantee. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    I returned it.

    Posted
    Jessica
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The best thing about this vacuum is the color. It maneuvers ok and the suction works fine but it falls over easily, especially when using the hose. The cord gets in the way because it has to be removed to use the hose. The extra parts are frustrating to connect and disconnect. The waste basin is tiny. Not enough convenient features for that price.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Jessica, this is Carissa with Dyson. We appreciate you reviewing our Dyson Ball Multi Floor 2 and we are sincerely sorry to hear you were less than satisfied. Dyson is committed to customer satisfaction and we would like to learn more of your experience. We hope you consider reaching out to us at askdysonus@dyson.com. Best wishes, Carissa Dyson Customer Support Dyson-EN_US

  • Rating: 3 out of 5 stars

    Good but not great vacuum

    Posted
    BillK
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    Having had a Dyson previously I had high hopes for this unit to be better in about every way. The multi floor 2 is maneuverable on par with other Dyson units previously. Its not too heave and is easy to use. While the cleaning power is good, it is not great compared to other units I have tried including the current machine I have by another manufacturer. Also, the hose attachment is a little clunky and not as manageable. Overall this is a good vacuum but probably not the best in its price range.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi floor 2 upright. I am sorry to hear that you are not fully satisfied with this vacuum. The Ball Multi floor 2 is our latest lightweight vacuum and has 245 air watts of powerful suction. With it being a lighter version of an upright, it will have slightly lower suction power, however, more suction than most vacuums.

      We would value the opportunity to assist and want to ensure your machine is working as intended and to discuss any questions or concerns you have about your purchase. Please contact us at askdysonUS@dyson.com with your contact information and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US