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Customer Ratings & Reviews

Dyson - Ball Multifloor 2 Bagless Upright Vacuum - Yellow/Iron-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 967 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-10 of 10 Reviews mentioning:
loud
  • Rating: 4 out of 5 stars

    Works great, however the vacuum squeaks

    Posted
    Tonto
    • My Best Buy® Elite Plus Member

    Pretty good vacuum, however for the price of this Dyson, it shouldn't squeak when you are using it. The noise is rather annoying.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    I love how easy it is to use quick release hose

    Posted
    Misty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I just wish it had a little better suction but for the price I loved it . Also a little louder than I would like

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Vacuum Cleaner

    Posted
    Flower
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The dyson works better then I expected. The problem is it is very loud. I've had Shark in the past and was happy with that as well and it wasn't as noisy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good suction

    Posted
    JeffW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We had a Dyson for about 12 years before it eventually started making horrible noises and stinking. Knowing the brand was good, we went to find a new Dyson for our house, and this is the one we chose. It is a vacuum with great suction and cleans well. There are two knocks that I see in the product. The first is that it isn't very sturdy when put away. It can easily be pulled or fall over, having kids this is more evident. The second is the lip where the cord winds feels very flimsy like it could easily break. If this breaks, that will leave loose extention cord when stored.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Vacuum, Subpar Material

    Posted
    JerseyJohn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Let me start off byway that I am no way bashing Dyson. I love the power of this vacuum and how it is so easy to clean. I will by Dyson for years to come. The lack of 1 star is because of material quality. I owned a Dyson that last me 9 years. That is a huge return on investment, and the vacuum still works but parts started to break. After 9 years, you would expect things to start to break. This new Dyson is much lighter but compared to my old one, the quality of the materials has gone down. The plastic is thinner and I am afraid it won't last me 9 years again. This might sound petty but with a family of 5, I need that build quality to be there. I still would not buy an other vacuum even after seeing this lack of quality compare to the older models

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    More than I expected

    Posted
    BrooklynSassy
    • My Best Buy® Member

    I live in an old Brooklyn apartment with hard wood floors. . I could sweep and swiffer 20 times a day and still see tons of dirt on my socks. So I decided to look for a vacuum that would do the work I couldn't with a broom. I have always wanted a DYSON but thought they were too pricey. But after months of research, I thought it would be worth the investment. So I purchased this one. It did not disappoint. I couldn't believe It. Because I swept the floor first. Then vacuumed to see if anything would be left for the vacuum to pick up. I was SHOCKED at how much dirt and dust was in the canister. The only "CON" I have is that it is really noisy and the floor feels like its vibrating. But that's probably just because of the powerful motor. Other than that, it is powerful and does everything it says. I even noticed I am not sneezing as much. So it must really be getting the dust caught in the floor boards that the broom is pushing into that spot. Just buy it. .

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Truly Impressive Vacuum

    Posted
    PG460
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I was excited to try the Dyson Multifloor 2. My home has a a mixture of tile, hardwood, and area rugs so I was hopeful that it would prove effective on all these surfaces. I've used various vacuums over the years but none seem ideal for use on all three surfaces. Unboxing was easy enough. I was surprised at the size of the vacuum. Smaller then I would have thought. For assembling I referenced the photo assembly instructions. Pretty straightforward but I must say I struggled with some of the parts to get them connected. All together assembly still took no more than 10 minutes. I've always liked the look of Dysons. The Multifoor 2 doesn't disappoint in that sense. A stylish and futuristic looking unit. The build quality seems exceptional with solid parts and accessories. One note of possible disappointment is the upper cable hook holder for the cord. Just doesn't seem substantial enough to me. Maybe it will last forever. I was anxious to see what a Dyson could do so I fired it up. The motor sounds strong. Loud but not piercing or annoying. I started on my tile floors and then pushed the button for carpeting as I moved to an area rug. One can certainly sense the power of the suction particularly on carpeting. The size of the vacuum is great for accessibility around furniture. The ball design also proves excellent in regard to maneuverability of the unit. The Multifloor 2 is also lightweight enough that I didn't feel exhausted from use. I absolutely love the length of the power cord. Much longer than other vacuums I've owned. From prior frustrated experience I know immediately that this further reach will come in handy. As I complete a short test run I peer into the canister in amazement at the amount of dirt collected. I had vacuumed the same area rug only two days earlier with my old vacuum. I live in a clean home and vacuum weekly. I can honestly say I didn't expect to be impressed by a vacuum but the amount of crud pulled from my area rug was astonishing and somewhat disturbing. I could now understand the reputation of quality that Dyson has earned over the years. They sure aren't kidding when it comes to suction. I didn'tice that the packaging repeatedly prompts to clean the filter monthly I'm sure in an effort to preserve this superior suction. Emptying the canister is a breeze. I next tried the attachments. Being a novice I fumbled pulling out the hose. I'm sure this will come with time. The hose and attachments were super functional. I love the reach of the wand. Great to get ceiling corners, drapes, and light fixtures. I used the brush attachment on upholstery and was again very impressed by the suction and the exceptional cleaning ability of this Dyson. The Dyson Multifloor 2 performed exceedingly well on all my various floor surfaces. From hardwood to tile to area rugs I had a new sense of truly cleaning my home. Highly recommended.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome vacuum, slight learning curve

    Posted
    Chadwick
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I've had the Dyson Ball Multifloor 2 for a couple of weeks now and have used it sufficiently to give my real-world impressions. First off, although Dyson advertises this machine as being "light to maneuver" don't expect a lightweight machine. It weighs in at nearly 16 pounds and you will definitely feel that heft when hauling it up and down stairs. Second, this thing is *LOUD*! If you think you can do some cleaning without disturbing a sleeping baby or significant other, think again. Won't happen. Third, the "instant release" wand comes out like a breeze but it needs a bit of finessing to get properly back into place, but after a few uses it becomes second nature. Those are about the only nitpicking things I can say are wrong with this vacuum. The pros definitely outweigh them all with ease. I've owned many floor cleaning machines over the years and the suction and cleaning power of the Dyson is second to none. To test it out, I used my previous machine (another high-end brand) and went over a rug in our den. I then immediately went over the same rug with the Multifloor 2 and was amazed at how much dust, hair, lint and fibers were pulled up. I was convinced and my old machine went directly to the curb and I'ven't looked back. The ball makes this machine turn on a dime and the relatively low height of the powerhead allows it to go under most pieces of furniture. It takes some getting use to the turning abilities of this machine but after a few minutes of use it almost feels like an extension of your body. The floating suction plate does a really good job of maintaining cleaning power when changing from one floor type to the other (like from tile to kitchen rug, etc.). Emptying the dust bin involves nothing more than pressing a button, and the whole dust bin assembly can be broken down for ease of cleaning. Another great benefit of this machine is the massively long cord. Unlike other machines I've owned, I can cover 99% of my 2500 square foot two-story home from just 2 outlets, one upstairs and one down, while I previously had to stop mid-cleaning on each floor to move the cord to another plug. It doesn't sound like a big deal, but it's just one more thing to not have to think about. Having a 5-year parts and labor warranty with lifetime support is another great benefit of buying a Dyson. If you're on the fence, don't hesitate any longer. The old adage of "you get what you pay for" is definitely true, and the Dyson Ball Multifloor 2 is well-worth it's substantial weight.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I expected a little more for the price

    Posted
    enem156
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    I couldn't wait to try this vacuum out when I got it, and for the most part it didn't disappoint. To start off with, the suction is really great. And after all, isn't that what a vacuum cleaner should be all about? On the plus side, the suction is at the top of the list. It's also highly maneuverable and even though it has a wide beater bar, it's pretty easy to drive it around. The head section that houses the beater bar has a floating bottom piece that maintains a great seal to the floor no matter where you use it. The 31 foot cord is nice to see on a vacuum for a change. The dust canister is easy to remove and clean, as you would expect. When using the beater bar on carpeting (you can turn it off for cleaning hard floors), it actually helps to pull the vacuum forward, so even though you can really tell it's got a good seal to the floor, it'sn't that hard to push it around. You can tell it's really doing a good job at sucking all the dirt out of the carpet. I don't have pets, but I'm sure it would do great with hair from dogs, cats, lemurs skunks, shrews or just about any other hairy thing you call your pet. The edge pick up is really good too and you don't have to use your foot to try to pull the crumbs away from the wall in order to run them over with the machine, it will get them just fine. This vacuum has a lot of great features to it, but unfortunately, there are some not so great features. On the minus side, the first thing I noticed was the noise this thing puts out. I was actually really surprised because all the Dyson products I have seen or used have been pretty quiet. Every piece on the outside of the machine is plastic, no nice aluminum extension tubes or click type button latches. In stead all the parts go together and have just a plastic tab that holds them in place. It seems secure enough, but for the price, I had expected more. Where this vacuum fails for me in in the external hose/wand/attachments. You park the vacuum with the handle up, pull up on a plastic handle that's at the end of an extension tube. The tube is stored down inside an external flex hose. When you pull it up about three feet, it can snap into the end of the hose or be completely removed. The tools that come with, can be stored on board which is also nice, but when you pull the hose to extend it so that you can use the pole to reach under or up high, instead of expanding easily and allowing you move freely, the suction that's inside the hose makes it want to shrink up to it's collapsed state. Pulling on it harder just starts dragging the rest of the machine around with you and I was always afraid I would pull the whole machine over. There's also no light on this machine, something else I thought would have been included in the high price tag. If you are looking for a straight upright vacuum with a whole lot of power to clean your carpet well and keep dust and debris off your hard floors, then I would by all means recommend this machine. But if you want to buy in to all the advertised versatility that this machine will give you, I would seriously consider a different one. It just didn't end up being nearly as versatile as it led me to believe.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great suction but wobbly and hose issues.

    Posted
    charliehustle77
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    Before receiving this Dyson I had a pretty good vacuum that also ranks high in average customer reviews (made by a company with the name of an ocean fish made famous by a series of movies). In my review I'll be using some comparison between the two. When I first unboxed the Dyson I noticed the simple directions to assemble the vacuum. They basically use pictures with no text which is fine since it's just a few pieces to snap together. I looked it over to make sure everything looked ok and disassembled the filter/container area to make sure there was nothing else to take apart before trying it out. As easy as it sounds, the directions seem a little too dumbed down. Before even starting it up I noticed that the build quality seems to be lacking compared to my current vacuum. Lots of moving plastic parts and a somewhat wobbly vacuum that will fall over if not correctly locked into place. It's wobbly and feels like it could fall with little effort. When I first started vacuuming I noticed that the vacuum is much heavier and harder to move over the carpet than my other vacuum which is self-propelled. I also noticed that it got hot, like it was putting off heat and it had a chemical smell coming from it. I assumed it was from it being new and went ahead and finished vacuuming the floor to notice that there was a tiny clear sand type substance that was all over the ball and bottom of the vacuum. I emptied the container to see more of the tiny clear particles in the container along with dirt, dust, hair and the normal things you get when vacuuming the floor. I figured that since it was my first time using it I'd call customer service. Dyson customer service was very helpful in getting the vacuum registered and walking me thru some possible troubleshooting for the vacuum. They said that this is not normal and offered to replace it. This would involve me boxing it back up and shipping it back and waiting a few weeks for a replacement. I decided since it has a 5 year warranty that I'd keep it and see if the problem persisted. I've vacuumed several times after this incident and have not noticed as much of the clear particles, but there's still some there. That brings us to the vacuum. It did do an amazing job sucking up dirt and dust off of my floor. We don't have animals and normally keep a clean house but this thing was doing some serious work. The amount of suction the Dyson had was quite impressive. It cleaned a lot of dust off of my floors that I didn't think was there. Using the hose is a pain. The hose is very tightly installed in the vacuum and with the amount of suction and the weight and lack of sturdiness from the Dyson it's almost impossible to remove it while the vacuum is running. It just springs right back into the vacuum, pulls the vacuum towards you or knocks the vacuum over because of the way it's built. I tried the vacuum on both carpets and hard floors and it did a great job. Did it do better than the much cheaper vacuum that I purchased on sale? It seemed that way. Is it easier to operate than that cheaper vacuum? No. Pros on this vacuum: Suction strength. Wow. Easy cleaning/emptying canister House and air really "feels" cleaner after using Looks cool (C'mon this thing looks like a muscle car) Cons on this vacuum: Price Build quality Design quality (Hose and wobbly upright lock in design) Yes, my house felt cleaner after using the dyson. The vacuum is harder to use and push around than my previous vacuum. So if this is for someone with not a lot of arm strength I'd say you should weigh whether or not the suction power is worth the extra force needed to push it. The hose system is almost unusable unless I'm doing something really wrong. Maybe it will loosen up over time? With it's current design I feel like it's unusable on stairs due to the fact that the hose pulls so much on the unit that it's constantly in the way or feels like it's going to fall. For that reason I'll be keeping my other vacuum handy at least until the hose loosens up or I figure out a better method. Not sure why Dyson hasn't worked up a solution for this. Maybe concentrating more on suction power than how it's used. It's kind of like having a car with so much torque that it rips the axles off. I'm giving the dyson 3 stars for suction and that it does exactly what it says. I'm deducting 2 stars for the hose being what it's and for the price which is much higher than other comparable vacuums on the market. If I could use this on my stairs without it springing back into my face I'd add another star.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi floor 2. I m pleased to hear that you are satisfied with the amount of suction power this unit provides. With the amount of suction you get from this machine, you may find that it is picking up what your previous vacuum could not, which is why you may be seeing the dust. This will, over time. The same can be said about the hose. With it being new, some parts may be a little stiff.

      As for the quality, please rest assured, Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use.
      You may view a short video on some of the testing processes here:
      http://bit.ly/1HmQ7p8

      We would value the opportunity to address any questions or concerns you have. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US