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Customer Ratings & Reviews

Dyson - Ball Multifloor 2 Bagless Upright Vacuum - Yellow/Iron-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 967 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-15 of 15 Reviews
  • Rating: 1 out of 5 stars

    Too Powerful, unusable on carpet

    Posted
    MikeD
    • My Best Buy® Member

    Had a DC07 Animal for about 15 years and it finally died. Replaced it with Ball 2 Animal, the suction on carpet is so strong that my wife is actually unable to move it. I could barely move it and I'm pretty beefy. Called Dyson they said to trade it in for a Ball 2 Multifloor which has less suction and a "multi-floor" head. Traded it in took the new 'Multifloor" home and my wife still can't move it on carpet, I can move it but I'm worn out and sweating after about 5 minutes and the brush keeps stopping. It works fantastic on our wood floors. The problem is it creates TOO good a seal against the carpet, there needs to be a bit of air bypass. Dyson does have a tentative fix for this, you have to strip out a gasket in the brush head allowing air to leak past the brush. Really? I have to make field modification to a brand new product just to make it work. There are several videos about this on Youtube, people have gone as far as drilling holes in the base plate. Still love Dyson, they started the bagless innovation and make great vacuums. They are just unusable on carpet.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Mike, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear about your experience. We definitely do not recommend drilling any holes into the machine, however, removal of the rope seal does tend to help with this situation.

      We would value the opportunity to address this in more detail and want to ensure you have the right machine for your needs. Please contact us at askdysonUS@dyson.com with a description of the issue or concern and your contact information and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rating: 1 out of 5 stars

    Could not get vacuum together, twice

    Posted
    Carmine
    • My Best Buy® Elite Member

    We purchased this vacuum based on Dyson reputation. When we got home my son and I proceeded to put it together. We could NOT get the handle/wand assembly to seat but after about 15 minutes of fooling around it seated. Good - no. We pulled the handle/wand out as you would have to do to use the wand. We couldn't get it back in. At this point I told my son to take it back, it was defective. He did so, and returned it for the same model but insisted on putting it together in the store. The same result, he and the BB employee could not get it together. The clerk did some research and said there are apparently other reports of this problem. This appears to be a serious design flaw. The second vacuum was returned and my son purchased a Shark which went right together and seems to work quite well.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello Carmine, this is Kelly with Dyson. I'm sorry to hear that you experienced an issue while assembling your new Dyson Ball Multi Floor 2. We do have a great "Getting Started" video for this machine here: https://bit.ly/2G2YKJ4

      While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    Cheap plastic

    Posted
    ITFarmer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After 14 years my original Dyson finally died. I purchased this one as a replacement. The build quality is significantly cheaper than the original. Plastic that bends and feels like it’s going to break, can’t secure the hose/wand without twisting the frame of the entire machine and a continuation of subpar accessories. Dyson cheaped out big time - there is absolutely no way this expensive machine would last even 1/4 as long as the original. Returning to BB for a refund.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello there, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson Ball Multifloor 2. While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 5-year guarantee. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    Currently trying to sell

    Posted
    Katie
    • My Best Buy® Member

    My husband surprised me with this vacuum and that is the only reason I have kept it for 2 months. It doesn’t do very well on thick carpet. The attachment hose is a pain to use because the tube thing kinks at any angle and the suction goes down. No attachment worth using on my carpeted stairs. Going to use the money we make on selling it to service my old rainbow that works better with a broken belt than this vacuum does brand new. Extremely disappointed.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Katie, this is Kelly with Dyson. I'm sorry to hear you're having trouble with your Dyson Ball Multi Floor 2 on your thicker carpets. I can confirm, Dyson ball upright vacuums - including Dyson Ball Multi Floor 2, have an active base plate which self-adjusts to create optimal contact with every floor type. This reduces air leaks and retains more suction power at the cleaner head. Dyson cleaner heads have been designed to maintain optimal contact with flooring to help ensure the best performance across both hard floors and carpet. As a result, while we don't expect problems to occur and experiences can vary from home to home, some high pile carpets may fill in the cleaner head resulting in an airtight seal.

      In regards to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience. Also, when stretching the hose out we would recommend starting by stretching the part of the hose that is nearest to the vacuum first when extending this part to clean your home.

      While we never expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee.  We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.  

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    What a piece of junk

    Posted
    Robert
    • My Best Buy® Member

    Bought this item at Best Buy Beaumont CA. Right out of the box the self level did not work. Vac was "stuck" in place by it's own suction on the carpet. Could only push it about 2 feet by forcing it to move. Brush would only turn for about 6 inches then stopped. The handle would not stay locked in the upright position. For a brand new item to be this bad right out of the box was a total waste of time. I took it back to the store.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello Robert, this is Kelly with Dyson. Thank you for taking the time to share your review of the Dyson Ball Multi Floor 2. I'm sorry to hear this machine did not work out for you.

      The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. On thicker or more plush carpeting, the brush bar may sense the carpeting as an obstruction, which is causing your brush bar to stop. While we never expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee.

      I see that you've returned your machine, but we are keen learning more about your experience. If you wish to share more feedback, please feel free to reach out to us directly at askdysonUS@dyson.com.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    Cheaply made....first one I received arrived broke

    Posted
    Raymond
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I thought Dyson was a good brand. But my initial impression of this vacuum was not very good.. it didn't help that the first one I had home arrived broken (cheap plastic). But also the extended warranty I bought was misrepresented to me by the salesperson (Denise) and wrongly reconfirmed on the telephone by a second salesperson. So as a matter of fact I am not happy at all with the product itself nor with the information I was by the salespeople.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multifloor 2. I am sorry to hear of the difficulty you have had thus far. Rest assured, Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use. 
      You may view a short video on some of the testing processes here:http://bit.ly/1HmQ7p8

      Dyson uprights also come with a 5-year manufacturer warranty when purchased new and from an authorized retailer.

      We would value the opportunity to address any questions or concerns you have about your machine and want to ensure all issues are addressed. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rating: 1 out of 5 stars

    I returned it.

    Posted
    Jessica
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The best thing about this vacuum is the color. It maneuvers ok and the suction works fine but it falls over easily, especially when using the hose. The cord gets in the way because it has to be removed to use the hose. The extra parts are frustrating to connect and disconnect. The waste basin is tiny. Not enough convenient features for that price.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Jessica, this is Carissa with Dyson. We appreciate you reviewing our Dyson Ball Multi Floor 2 and we are sincerely sorry to hear you were less than satisfied. Dyson is committed to customer satisfaction and we would like to learn more of your experience. We hope you consider reaching out to us at askdysonus@dyson.com. Best wishes, Carissa Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    worst vacuum ever, stay away from this

    Posted
    hihilks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    expensive, very cheap, flimsy, loudest vac i ever used and most importantly its terrible at picking up dirt. The dyson animal i had was 100 times better than this piece of junk and it lasted 10 yrs...

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Kelly with Dyson. The Dyson Ball Multi Floor 2 features ball technology, which allows for easy navigation with the turn of a wrist. The vacuum's key components have been engineered to fit inside the ball itself, giving it its sleek, streamlined profile. Dyson Ball Multi Floor 2 features 245 air watts of suction power, making it one of our most powerful vacuums. The self-adjusting cleaner head also raises and lowers to seal in suction across all floors. The experience you've had with a lack of pick up sounds rather unusual.

      It would be very unusual to hear any of the Dyson vacuum's referred to as cheap or flimsy feeling. Rest assured, Dyson machines are built to stand the test of time. Our materials are light yet durable and tested to destruction. Our machines can handle bumps, drops, hits, and jabs. Have a look at some of the lab tests we perform here: https://www.youtube.com/watch?v=w9zmOLylpnQ

      While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at askdysonus@dyson.com.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    Awful Product in Many Ways

    Posted
    DoNotBuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The suction is too great. Can't push it across the floor. Also, the canister is too small. When it gets full, sometimes the material gets stuck and you have to put your hand in it to pull the dirt out. Very poor product.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Kelly with Dyson. I'm sorry to hear that you have found the Dyson Ball Multi Floor 2 upright vacuum cleaner hard to push. The Dyson Ball Multi Floor 2 features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor. The bin of your vacuum will have a MAX fill line to indicate when it is full and time to empty. We generally will recommend emptying your bin by at least the top MAX line that the bin has. Also, the clear portion of your bin does remove for optional maintenance if desired. 

      While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    Cheap

    Posted
    elimorgan1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this vacuum almost 8 months ago and it’s already broken. I’ve had cheap $90 vacuums last longer. Don’t waste the money

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Kelly with Dyson. The Dyson Ball Multi Floor 2 features ball technology, which allows for easy navigation with the turn of a wrist. The vacuum's key components have been engineered to fit inside the ball itself, giving it its sleek, streamlined profile. Dyson Ball Multi Floor 2 features 245 air watts of suction power, making it one of our most powerful vacuums. The self-adjusting cleanerhead also raises and lowers to seal in suction across all floors.

      Also, please rest assured, Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use. You may view a short on some of the testing process here: https://www.youtube.com/watch?v=w9zmOLylpnQ

      While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    Emily
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I returned this.. the hose is so tight it hurt my arm just trying to reach a 8” out!!! Very odd to use, too expensive and hard on the users body!

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Emily, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor 2. I am sorry to hear this about the hose. With the device being new, the hose can be a little stiff for the first few uses. It does loosen after a few more uses.

      While I understand that you may have already returned the vacuum, I would value the opportunity to learn more about your experience. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    Not working for area rugs.

    Posted
    Frosty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    When we used on new Oriental area rugs over hard wood, the suction was too hard and made the vacuum cleaner impossible to move. Too hard to use.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear about the difficulty with using the vacuum on your area rugs. Due to the strong suction, and depending on the type of rug, if it is not fixed to the ground, it can cause it to lift.

      We would value the opportunity to address this in more detail and want to ensure your vacuum is working as intended as well as the right one for your needs. Please contact us at askdysonUS@dyson.com with a description of the issue or concern and your contact information and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    Hard to push on new carpet.

    Posted
    Meyermom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Would not recommend buying if have new carpet and good pad. No sales person let us know this and dyson said nothing can do.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor 2. I am sorry to hear about your experience and would value the opportunity to address this in further detail. Feel free to contact me at askdysonUS@dyson.com and I will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    Meh

    Posted
    Jrad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Stain just doesn’t live up to the hype. Seems like they’re no longer made with quality in mind.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello Jrad, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson Ball Multi Floor 2. While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at askdysonus@dyson.com. 

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 1 out of 5 stars

    Not for me

    Posted
    Otero99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is the loudest vacuum I have ever purchased. I don't think it picked up as much as my $150 vacuum.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson ball Multifloor 2. I am sorry to hear you are less than satisfied with the machine. The issue described is unusual as the Dyson Ball series is one of our strongest powered uprights.
      We would value the opportunity to assist and want to ensure your machine is working as intended. Please contact us at askdysonUS@dyson.com with your contact information and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US