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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1785 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.6 out of 5 stars

  • Maneuverability

    Rating 4.3 out of 5 stars

  • Ease of Assembly

    Rating 4.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers find value in the Ball Multifloor 2 Upright Vacuum's powerful suction, ease of use, and effective carpet cleaning. Many appreciate its lightweight design and strong performance, although some wish for a larger dustbin and more attachments. A few customers noted the vacuum can be noisy and is on the higher end of the price range.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,785 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Buy it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assembly took a bit longer than I expected. The instructions were a bit unclear but after a YouTube video, my assembly was complete. In terms of vacuum quality, it sucks all of the debris and dust off my floors very easily. It’s pretty light weight for a vacuum and it maneuvers easily. I vacuumed my whole house in 45 minutes and my floors are looking very clean! Definitely recommend if you’re looking for a high quality vacuum that will always ensure to suck up all of your debris off the floor.

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning, Power

    Rated 5 out of 5 stars

    dyson vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful vacuum that works great on carpet and hard wood floors. The attachments that come with it are very useful for hard to reach corners.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Excellent performance - overall quality is lacking

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm torn about this new vacuum. I bought this to replace my DC25, which is already some years old - nothing wrong with it, just thought it would be a nice upgrade. Results are mixed, which leaves me torn about how to rate this one. In terms of performance, wow! It picked up a lot! Even more than the good old DC25. I was shocked how much dirt, dust, and other stuff it did pick up; no complaints there. My concern and reason for the low rating is that I was surprised by the low overall quality and build. Not in a positive way. I was shocked to see how – at least with this particular vacuum – Dyson's quality and build has come down over the years. My old DC25 felt solid, well put together, plastic parts of an adequate thickness as quality. As I unboxed this new one, I couldn't help notice how the plastic felt, well, cheaper. The final assembly does not feel as reliable as my old one, and you can see significant gaps between the parts; it doesn't feel as well put together as the other. The canister is the worst part, and it doesn't fit precisely; there are gaps significant gaps. The rubber seal still holds, so performance doesn't seem to be affected for now. When I emptied the canister, the whole thing giggles, I have to empty it "carefully" because if I shake a little too hard to get all the dirt out, the entire thing falls apart! I never had that with the old machine. I'm debating if I return it or not. The performance is excellent, there is a definite improvement and upgrade from the old model, cleans better without any doubt. However, I'm wondering how long it will last? By the looks and first uses, I'm pretty convinced it won't last the years the DC25 has. I'm concerned it will break down. These are expensive machines, sad to see the quality has gone down so much. I will have to give much more thought about buying another Dyson product in the future.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hi James, this is Kelly with Dyson. We're sorry to learn that you haven't had a 5-star experience with your new Dyson Ball Multi Floor 2. Dyson Ball Multi Floor 2 offers 245 air watts of powerful suction, along with our Dyson Ball technology, which makes it easier to steer into different places with a simple turn of a wrist. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility. With regard to the quality of our machines, rest assured, Dyson machines are made from polycarbonate ABS, which is same material used in riot shields and crash helmets. They are tough, so we subject them to 50,000 hours of testing and 550 individual tests – all to ensure that they can withstand a lifetime’s hard use. You may view a short on some of the testing process here: http://bit.ly/1HmQ7p8

      While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this machine for two years and it still works like the day I took it out the box! It does everything with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning, Suction

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best vacuum ive ever owned. Even does well on my shag carpet if i sh it kinda fast across it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    Powerful

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time using this brand. I did research before buying this. So far, it has been great, no complaints yet. Powerful suction. Portable and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    REALLY NICE!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum cleaner that sucks up everything very well. Moves smoothly on the carpet and easy to store away. I would definitely buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Attachments

    Rated 4 out of 5 stars

    The vacuum works well but attchments are stiff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with all Dyson products the vacuum works great. Also the slim line and ball make handling easier. The attachments do not come apart and go back as well as I would like.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    I'm a dyson girl!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt want to spend the money on a Dyson but after trying a Bissell and a Eureka I just need my dyson back so light weight and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice! And such an upgrade from the one I was using!! Much lighter and easy to use. Get in areas my other vacuum didn’t.

    I would recommend this to a friend
  • Pros mentioned:
    Suction, Weight

    Rated 4 out of 5 stars

    First Dyson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful suction. Feels cheap but that’s what makes it light. I just wish it had a power hand brush and a attachment for ceiling fans.

    I would recommend this to a friend
  • Pros mentioned:
    Suction, Weight

    Rated 5 out of 5 stars

    Great vacuum cleaner plenty of suction easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product easy to put together lightweight good maneuverability good suction very good product for the price and easy to handle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson vacumm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works 10x better then my old vacumm and maneuvers amazing. Super long cord to so no more jumping plug to plug I can get the whole house on one outlet!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    Love my Dyson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First use it sucked ip more debris and dust the. My previous vacuum did in several uses. Easy to use and designed impeccably.

    I would recommend this to a friend
  • Pros mentioned:
    Suction, Weight

    Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weigh, sucks very well, works okay on stairs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Suction

    Rated 5 out of 5 stars

    I’m impressed

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum totally is work the money. I was tired of replacing vacuums and this one may really last. Great suction and easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    It sucks! LOL!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just buy it! What did I wait so long to buy it. Not as loud a my previous vacuum. Light and easy to use. Area rugs and hardwood floors. No carpet in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm soo happy with my new Dyson. It was easy to assemble, easy to use, and pretty light. Maneuvering the stairs isn't super easy, but doable.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 4 out of 5 stars

    Too much Suction for Thicker Carpet - FYI

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought one of these this week and had to return it the next day. It's a great vacuum don't get me wrong but we have thicker, high pile carpet and the thing wouldn't move on it at all. I gave it 4 stars because the vacuum is one of a kind but it's just too much suction for our entire 2nd floor being carpet. I guess we will go back to using the good 'ol Hoover or Bissell since they actually have manually adjusting vacuum heads for high pile carpet. If you are looking for something for hardwoods or Berber carpeting then this Dyson won't disappoint!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Power

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is amazing! Good god it has a ton of power! And Especially being able to use it on hardwood with ease.

    I would recommend this to a friend
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