Customer Ratings & Reviews
- Model:
- CY23
- SKU:
- 5485100
Rating by feature
- Cleaning Quality
Rating 4.7 out of 5 stars
- Maneuverability
Rating 4.6 out of 5 stars
- Ease of Assembly
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Big Ball Canister Vacuum for its powerful suction, easy handling, and lightweight design. Many customers mentioned that it works well on hard floors and carpets. While some customers wished for a longer cord, overall, customers are pleased with the vacuum's performance and value for the price.
This summary was generated by AI based on customer reviews.
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Get hard floor tool add on if using on tile and hardwood
I would recommend this to a friendDyson always makes a great product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always purchased products from dyson and they never fail to impress
I would recommend this to a friendAwesome vacuum cleaner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this vacuum cleaner with best price in Best Buy. Thank you for your cheapest price policy.
I would recommend this to a friendBest Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best vacuum ever, would highly recommend this vacuum
I would recommend this to a frienddyson name says it all
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent vacuum for all floors easily glides through hard floors to carpet
I would recommend this to a friendAverage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a dyson but doesn't feel like a dyson. Maybe the uprights are so so much better & hence my average review. I don't think I'd ever get a canister vacuum again, maybe its a personal choice... The suction is OK, doesn't get into tough spots though. Not as easy on a carpet.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Barca, this is Kelly with Dyson. Thank you for sharing your review of the Dyson Big Ball Canister vacuum. I'm happy to inform you that Dyson canister vacuums are generally among our most powerful offering in the Dyson line of vacuum cleaners. With the center of gravity inside the ball, it’s easy to maneuver around your home without snagging. And if it falls over, it picks itself up again. We're always keen to assist and to help support this effort, we do include our contact details directly on our machines, make ourselves available via live chat on our website as well as offer 24-hour email support. Also, as a reminder, Dyson does back all new machines from an authorized retailer with a free 5-year guarantee. Please feel free to email us directly at [email protected], we look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
No carpets you need this!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best vacuum for tile and hardwood. Very simple to use and has powerful suction.
I would recommend this to a friendDyson vacuum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second dyson vacuum purchased. Great vacuum.
I would recommend this to a friendGreat vacuum !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum if the floor tool was Included would be excellent
I would recommend this to a friendI love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very good vacuum, go under any furniture to clean and is easy to storage.
I would recommend this to a friendGreat vacuum cleaner!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always can count on Best Buy to have the best appliances at the best price.
I would recommend this to a friendGreat vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new vac. Does great job and isnt so big and overwhelming to store
I would recommend this to a friendAwesome!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Dyson!! It’s a great product and worth every penny.
I would recommend this to a friendExcellent
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very good for home using and cleaning very well
I would recommend this to a friendPerfect for the back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have back problems and this item has made less stress on my back completely.
I would recommend this to a friend- Pros mentioned:Weight
Comedically bad product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost humorous how bad this vacuum is after a year of light duty. You can actually vacuum over the same small piece of fuzz or debris 10-20 times without it being picked up on a low shag carpet. The quality is ok, and it is lightweight, but due to the fact that it quite literally can not do its job, even the simplest one, it is a terrible product.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is David with Dyson. I'm happy to hear how lightweight you're finding your Dyson Big Ball canister vacuum is in your use. That said, I'm sorry to hear you're having trouble with your machine after about a year of use. While we don't expect problems to occur, Dyson will back your new canister purchase with a free five year guarantee. We would definitely be keen to learn more about the problem you're experiencing with your machine, and provide you with support. Please consider emailing us directly at askdysonus@dyson.com.
Best wishes,
David
Dyson Customer Support
Dyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a Dyson. Need I say any more. This is a very nice design!
I would recommend this to a friendStarted out stron
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased month ago and the brush has already started acting up, not spinning as should be, which means less suction. Before that, pick up quite good, although this does not work well on rugs unless they are very heavy. Will be bringing to Best Buy to resolve.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to hear that after just a month of use, you are experiencing an issue with the brush bar and suction on your Big Ball Canister vacuum. This is certainly not what we would expect your experience to be, and we are keen to go over your machine with you to provide you with support. We're always happy to assist and to help support this effort, we do include our contact details directly on our machines, make ourselves available via live chat on our website as well as offer 24-hour email support. Also, as a reminder, Dyson does back all new machines from an authorized retailer with a free 5-year guarantee. Please feel free to email us directly at [email protected], we look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
It's awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great vacuum. I highly recommended it. A+++++
I would recommend this to a friendGreat buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is almost completely modular. Its an excellent product
I would recommend this to a friend