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Customer Ratings & Reviews

Dyson - Cinetic Big Ball Total Clean Bagless Upright Vacuum - Iron/Bright Silver/Sprayed Yellow/Red-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 182 reviews

93%
would recommend to a friend

Expert rating

Rating 4.3 out of 5 stars with 8 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 182 Reviews
  • Rating: 4 out of 5 stars

    Good Overall Upright Vacuum!

    Posted
    ForeverMeek2012
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my first Dyson vacuum and a replacement for my Hoover upright vacuum that I've owned for about 3+ years. Although this is quite expensive for a vacuum and definitely more money than I'm willing to spend on a vacuum in general, I figured I would give the Dyson brand a try since I keep hearing about how great their products, especially vacuums are. First, the packaging is definitely more premium than some of the other brands of vacuums I've purchase in the past (e.g. it comes with a handle to carry the box). Second, the instructions were easy for the most part so assembly wasn't complicated. Third, I would say that this particular model has good suction, however, it doesn't seem to be that much better than my Hoover that I've owned for the past 3+ years of which this vacuum is replacing. I think the main reason(s) to get this vacuum are 1) the Dyson name 2) Dyson reliability, and 3) Dyson durability. In my opinion, if you have disposable income for a vacuum that costs $500+ but don't mind getting average/above average performance, then I recommend giving this unit a try!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good to Great vacuum

    Posted
    JoeG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Best vacuum I've ever had thus far. Picks up 99% of everything I could see visually and then some (looked at carpet closely before and after vacuuming). Strong suction makes for tons of dust and debris in the bagless container. The reason I didn't give it 5 stars however is due to the mechanism responsible for redirecting suction from the hose to the cleaner head when you use it. When I unlock it from upright to carpet use there is a mechanism located in the undercarriage housing that redirects suction from hose to cleaner head. Mine seems to not be working 100% since I continue to experience suction in the hose instead of the cleaning head when I unlock it from upright. I have to physically give the mechanism a push to fully engage the cleaning head suction. Everything else is great about the vacuum cleaner though. I would still recommend it to others.

    I would recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Joe, this is Kelly with Dyson. Thank you for taking the time to write your review on the Dyson Cinetic Big Ball Total Clean upright vacuum. I am happy to hear how well you've found your Cinetic's suction power and performance to be thus far in your use. Our Cinetic units feature ball technology, with a central steering mechanism, for greater control and no awkward moves.

      I am sorry to hear you're having an issue with your change over valve. While we don't ever expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee.  We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 5 out of 5 stars

    Powerful consistency, 3rd Dyson

    Posted
    EchSummerville
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Haven't had an issue with any of the past three just have worked our way up the chain over the last 15 years from a starter model (which far exceeded any past vacuums including a rainbow) to a larger model and now finally we have our first full size with full motion swivel ball Dyson vacuum. This thing pulls dirt out our carpets that was probably there from the prior owners. Emptied the canister full of fine particles of dust/dirt/dog hair in just doing half of our 1500 square foot home after house was vacuumed earlier that week. Very impressed and while they have a 5 year warranty we haven't had to every use it on any of the prior two vacuums. This one also comes with extra attachments that my wife really likes.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Vacuum

    Posted
    Tommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This vacuum has picked up dirt that my 10 year old Dyson had missed. I had to vacuum the house with this one 5 or 6 times before it had picked up all the old embedded dust and dirt. It has great suction, is easy to maneuver, easy dirt disposal. It automatically changes the head from carpet to floor, and there is a separate switch to shut off the roller head when vacuuming non-carpeted flooring. It comes with 2 attachments: a combination crevice tool and brush, and a upholstery brush. I ordered separately a longer soft brush, which is great for dusting baseboards and venetian blinds. It's a little larger than our old Dyson, and the using the ball style takes some getting used to, but after 4 or 5 times, it'll seem natural.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing premium vacuum.

    Posted
    Theneo1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a must have for pets, and high traffic friends and family visits. This vacuum seemed to even start to give life to the carpet. What I mean by that is, the lift came back to the carpet. I don't ever have to worry about changing any filters and removing the trash from the container is as easy as pushing a button. The vacuum itself is very light compared to other vacuums, and the power is unmatchable. The vacuum never loses suction and with the 3 year protection plan, I ensure durability and longevity. This is definitely an investment that paid off as soon as I vacuumed the floor and realized how much dirt was still left from other vacuums and how much cats shed hair. Get yours now!!!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not the best Dyson

    Posted
    KJKorty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this Dyson so our current one could be left on the upper floor. Compared to my old Dyson, this one is just not as good. One minor issue I can live with is that it easily breaks out of the standing position when trying to wheel it around the house. My main issue is that once the vacuum is turned on it takes, sometime a couple of minutes, for the full suction to kick in. I noticed this because I would be vacuuming the same piece of dog hair or crumb over and over again. I'd eventually hear the full suction kick in and then there would be no issue pulling up anything it was going over. Quite annoying! I would not recommend this particular model.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello there, this is Kelly with Dyson. Thank you for taking the time to write your review on the Dyson Cinetic Big Ball Total Clean upright. The experience you're having with suction not kicking on right away sounds very unusual. You should feel powerful suction from both the base of the machine, as well as the wand immediately. While we never expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee.  We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We look forward to your correspondence.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 2 out of 5 stars

    Operating manual is very poor!

    Posted
    Acornia

    I would rate this much higher if the operating manual was better writen than just overview drawings on how to put it together. The drawings between step 3 and 4 sub step that required me to go back to the store and have the sales person to show me how to store the hose and wand in the handle. You have to push the big red button on the hose end connector to allow the wand end to slide down into the hose then slide the hose connecter up to fit into the holder and adjust so upper wand end is even to the top of the handle and then cap the end with the round cap on the handle. The suction is great, but till they fix and update the operating manual to show the substeps for storing the hose/wand I can not recomend this to anyone.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Total Clean. I am pleased to hear you are satisfied with the suction power.

      We do apologize for the lack of detail within the user guide. We do offer 24/hour online support as well as videos we can share that will help with assembly.

      We would value the opportunity to address this in further detail along with any other questions or concerns you may have. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US

  • Rating: 2 out of 5 stars

    Vacuum good, Best Buy info BAD

    Posted
    bruce
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Dyson vacuum works great, but my rating is low only because of the Best Buy website info: The Best Buy website claims the vacuum I purchased has a "retractable cord". I mostly bought it for that reason because none of other Dyson vacuums were listed as having a "retractable cord", so I bought that one. It does NOT have a "retractable cord". But I kept it anyway because the price was good.

    I would recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Bruce, this is Kelly with Dyson. Thank you for sharing your review of the Dyson Cinetic Big Ball Total Clean. I'm happy to hear that you've been pleased with the performance of this vacuum, thus far in your use. I do apologize that the Dyson retailer's information was incorrect on this unit. All of our upright machines will have a cord that wraps along the wand for storage. Our canister models will all feature a retractable cord.

      We would value the opportunity to learn more about your experience with your Dyson product. Please do not hesitate to contact us at askdysonUS@dyson.com. We are keen on providing you with support. 

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 4 out of 5 stars

    Good vacuum

    Posted
    Anna
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This vacuum performs very well on floor or carpet; Level is adjusted to auto. Sometimes it takes extra force to change the direction the vacuum moves. It is not easy to empty the cleaning bin; the cover opens only for 90 degree and it is not convenient to empty the cleaning bin . There is no hook to hold the wire when the vacuum is in use. Most of the vacuums have a hook. Instructions should be more detailed. Vacuum is heavy and after vacuuming the entire house it will feel like a workout. It is also difficult to secure the vacuum back into its upward position.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost there.....

    Posted
    LCCC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this Dyson because my other Dyson DC17 died after 15 years of usage. I got this model during a "Deal of the Day" sale. Price was good (almost 1/2 off) and the reviews were good too. Ok now for the review. Pros: With a big ball, this model was easier to maneuver and the sucking power was on-par. Smaller than my previous Dyson. Cons: This thing is heavy and lifting it was a chore. My old Dyson didn't feel so heavy. If it wasn't for the weight issue, I would give it 5 stars. So if you are thinking of buying one of these Dyson vacuums, go to your nearest Best Buy and try out the models before buying.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very nice - beefy vacuum

    Posted
    davidvb1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Dyson - Cinetic Big Ball Total Clean Bagless Upright Vacuum - Iron/Bright Silver/Sprayed Yellow/Red works great. It has nice suction and a nice rotating brush. The first couple times we used the vacuum it picked up a lot of dust/particles our other vacuum did not. The canister is relatively easy to remove and empty. The large ball helps to maneuver and turn easily. However, the large ball prevents access under low items such as bed and some chairs. Overall a great product and good price as a daily deal!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great vacuum

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is our third Dyson and it’s amazing. Dyson products are top notch and the only reason why this is our third is because we have one for the upstairs, one for the downstairs, and an older one that we sold when we upgraded to this vacuum. They don’t lose suction and the suction is so much better than other vacuums. This one is particular is amazing. The amount of dirt you get out of your floors is insane. This is by far the best Dyson we’ve owned and it outperforms the one we keep downstairs. I would recommend to all.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice quality, works well

    Posted
    Matty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had this for almost a year. The first one had an issue since the dust basket can crush the rubber lining if you aren't careful. Has not been an issue at all with the replacement, but if you arent careful you could smush it and ruin the seal which is pretty important in a vacuum. Overall really great, got on deal of day for only $300 which is $200 more than I thought I would ever spend on a vacuum but worth it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful

    Posted
    Brandon
    • My Best Buy® MemberMember

    This vacuum cleaner is well worth the money. My old vacuum cleaner broke on me and i decided to go with a high end one. I cleaned my place and it got everything clean. It was a noticeable difference, it got all the dust, dirt and grime. It is fairly simple to put together took me about 15 minutes top to get it all together. The only issue i do have, it does come with a lot of attachments but they all cant fit onto the vacuum cleaner. Only two can fit onto it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Won’t buy anything else...

    Posted
    JTreview
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought a new Dyson as there was a great sale and I keep thinking that our 10 year old one is going to die at some point. It’s proving me wrong. Moved into a house with an extra level so just keeping that one there instead. The new one has amazing suction power and very easy to maneuver. The hose is much longer than the old one but it does take some getting used to trying to redock it with the machine. Minor issue, almost more human error.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This thing sucks....up dust and dirt like a champ

    Posted
    Zioina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Mind the puns, this vacuum is powerful, heavy, and cleans like nothing I've ever owned. I highly recommend it over wireless solutions if you have a large space to clean. Do your homework before buying, I did and so far I'm very happy with this purchase. It has a big ball and I drag it all over my place. It sucks up everything and cleans up after my dogs just fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Vacuum

    Posted
    dren
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We got this to replace our dying Dyson. This is the first ball design vacuum we have used and it really improves the maneuverability. Some people complain that it isn't as good as previous versions, but they must be getting every version that comes out. If you keep your Dyson for a few years before you get a new one, this will likely be a huge improvement over your last one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    An excellent vacuum

    Posted
    WizardofAahz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is the 4th Dyson vacuum we've had. The vacuum has strong suction and is maneuverable. Needs to be emptied often. They improved this one by eliminating the need to clean a filter. A downside.... buy an extended warranty! The previous Dyson died about a week before the extended warranty we bought on the last one (4 years). The cost of this unit was covered through that warranty. Glad we purchased it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Vacuum but plastic handle feels flimsy

    Posted
    noname
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Is a great vacuum and will pull up stuff you didn't know existed in your carpets. However, the quality for the price you pay does not seem to be there. For instance the handle feels flimsy, especially when the hose is pulled out. I would expect a more solid build construction at this price point. This makes me question how long it will last in the end, but outside of this no other complaints and happy with the purchase.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    not so good

    Posted
    jegger03
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The best way to describe this vacuum is a beast. The suction is wonderful, but it is very, very difficult to maneuver. My wife, a petite, 5'-2", 110lbs, was way overmatched in using this machine. I used the vacuum, as well, as I do most oif the vacuuming, and I was weary when I finished using this machine. Do not get me wrong, a very good vacuum, if you have the strength and stamina to use it regularly.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball vacuum. I am pleased to hear you are satisfied with the suction. However, sorry to hear about your concern with the maneuverability. The vacuum's key components have been engineered to fit inside the ball itself. This gives the machine a streamlined profile, allowing access to tight spaces and lowering its center of gravity to make it lighter in the hand.

      We would value the opportunity to learn more about your experience. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US