Customer Ratings & Reviews
- Model:
- 664609-01
- SKU:
- 6550469
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the Cool Gen1 TP10 Purifier's air quality monitoring and purification capabilities, along with its quiet operation and effective fan performance. Many appreciate its sleek design, ease of use, and wide oscillation range. However, some customers feel the product is overpriced and would like to see a remote control included.
This summary was generated by AI based on customer reviews.
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really thought this will blow cold air. It sure did not. A regular fan beats this . Not to happy.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support.
Not what I was expecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not exactly what I was expecting I thought it would be a better quality
No, I would not recommend this to a friend
Dyson fan
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t notice a difference in air quality that much.
I would recommend this to a friendHad to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not the same Dyson fan anymore. Not strong enough
No, I would not recommend this to a friendStarted whistling loudly after a couple of weeks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fan, but there’s a high likelihood that it will start making a high pitched whistling sound after a few weeks of use. This sound is loud enough that this fan can’t be used while you sleep. Definitely expected better out of a premium fan.
No, I would not recommend this to a friendDefective product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like it except that it's supposed to rotate and it does not.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support.
Best buy suck / customer service even worse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying this is the second one of these i have ordered. The first one got delivered to the incorrect address and we never got it.. after inquiring about what happened i got 0 answers for why or where it was delivered. And after the third call back to someone that could of cared less and didn't speak English found out they sent me a refund check instead of delivery a new one.. three weeks later received the check i had deposit.. i decided to reorder another one only because of the price point i still haven't received the second one two later and i had it delivered to the store for pick up... Why it takes two plus weeks is ridiculous i wish i could review the product but haven't got it yet .. i will review once i receive it
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, we are so sorry to see from your review that you have not received your order yet. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. Rest assured; we will resolve your issue as soon as possible. We strive to provide the best experience for our customers. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Dyson Customer Support
- Pros mentioned:Air quality
THIS FAN IS TERRIBLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fan sucks! Purchased a $50 vornado and it seems to blow more air than this fan. Di yourself a favor and dont get a dyson fan.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for providing a review. We apologize for the inconvenience caused as our Dyson technology did not meet your expectations. We absolutely understand your discontentment. This is not the experience Dyson strives to provide for its customers. We value your feedback, which is essential for our engineers to enhance our products. Rest assured, we are dedicated to providing the best experience for our customers and are eager to resolve this issue. We would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Hot Air
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this dyson fan for the heat. The basement gets really hot. I have this fan for about a week and it is not doing a great job. Blowing hot air. Very disappointed! I will return. The air purifier is great but fan not cool at all.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Janet,
we apologize for the inconvenience caused as you are having an issue with the Dyson. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. We would like to examine this by performing some troubleshooting steps to get into the root cause of the issue. Please email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Best Wishes,
Ridhu,
Dyson Customer Support
- Pros mentioned:Air quality, Design, Noise level
Functional and Quiet
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dyson's commitment to modern design is evident. The tower-shaped purifier is both elegant and unobtrusive, seamlessly blends into any room. At the core of the TP10 is Dyson's advanced filtration system, which includes a HEPA filter and an activated carbon filter. This dynamic duo effectively captures particles as small as 0.3 microns, including allergens, pollutants, and even VOCs. The purifier's ability to sense and automatically respond to changes in air quality ensures a continuous cycle of clean, fresh air. The TP10's oscillation feature allows you to choose from 45, 90, 180, 360 degree sweeps ensuring that purified air is evenly distributed throughout the room. The adjustable airflow settings provide customization based on individual preferences and room size. The purifier's quiet operation, even at higher fan speeds, ensures that it complements any environment without causing disruption. Maintaining the TP10 is a straightforward process. The filter replacement indicator reminds users when it's time to change the filters, and the design allows for quick and tool-free filter replacements. The unit will even play an animation walking you though filter replacement. This user-friendly approach ensures that the purifier continues to perform optimally with minimal effort
I would recommend this to a friend May fit your needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be good for some people. I expected the fan to be stronger. Did it move air yes. Not to the power i had seen in other dyson fans. Ended returning and purchasing a fan that had the power i wanted.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello RobS,
Thank you for sharing your valuable feedback with us. We have reviewed your concern regarding power issue with your Dyson Tower Fan. We do apologize for the inconvenience and can understand how discomfort you must be felt. We would surely work on the same and will provide a better experience ahead. Also for future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will help you out. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not effective in dust removal or allergy reduction.
No, I would not recommend this to a friendNo Wifi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a almost $400 modern fan, this should have wifi capabilities.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, Hope you are doing well! thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson - Cool Gen1 TP10 Purifier. We recognize that this experience has not been up to your expectations, and we apologize for the situation you have encountered. Your satisfaction is our top priority, and we are committed to resolving this issue promptly. Rest assured, we are here for you and will do our best to assist you with the best possible solution. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Dyson started making a grinding/ humming sound after 90 days. Their customer support is awful and extremely uninformed about their products and services.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing your experience. We appreciate your detailed feedback and sorry to hear about your experience with the Dyson. We understand how frustrating it must be to wait for resolution, especially after reaching out for assistance. Your satisfaction is extremely important to us, and we want to ensure you receive the support you deserve. Please feel free to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line for prompt attention to this matter. We truly appreciate your time and hope to assist you in resolving this issue. Best regards, Dyson Customer Support
Not worth the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely any airflow that will reach you if you are 4ft from it. Better off getting a regular fan thats 80$ somewhere else and a separate purifier. Cheaper and I assure you will get better air flow and not get hot.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how important effective airflow is, and we’re genuinely sorry if our product didn’t meet your expectations in this regard. At Dyson, we are committed to providing our customers with the best possible experience.
Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
Cool Gen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion, it is not as it is said about it and its quality and power is very less
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi,
Greeting of the day!
Thank you for taking the time to share your experience with us. We regret that you had to face an issue with your Dyson Purifier and will work on this feedback for a better experience. Our primary objective is always to help our valued customer in the best possible way and will surely get a better experience ahead. For Future instances, we request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All i can say was not worth the money . All your paying for is the name . I returned it.
No, I would not recommend this to a friendJust an air purifier
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy if you need a fan to cool a room because it won’t do that even for a small room. I returned it.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak stream of air at max setting, have to be within 5 feet of it. Garbage device.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the money, poor settings and feel no difference if it’s on or off
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, we’re sorry to hear that the Dyson Purifier did not meet your expectations. It’s disappointing when a product doesn’t deliver the results you hoped for. Your feedback regarding the settings and the lack of noticeable difference is important and helps us understand areas that may need improvement.
If there’s anything we can do to assist or if you’d like to share more details, please feel free to reach out to us at askdysonUS@dyson.com with the subject line "Dyson Review." Thank you for taking the time to share your experience with us!