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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 363 reviews

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  • Cleaning Quality

    Rating 4.7 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 363 reviews
  • Rated 4 out of 5 stars

    Great cordless vacuum

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is amazing. It's our first wireless vacuum so we didn't know what to expect up front other than the premium Dyson price tag. We started using it and found that the battery lasts longer than what we need to get most jobs done. If you are vacuuming the whole house (ours is a two story 4 bedroom), then it would need a recharge between floors at most (one hour give or take). I will mention it is a little heavy. It has strong suction and picks up everything well. I really like the green laser-like light that comes on to show you what's there (hair, dirt, etc.) That works really well and I'm not sure how we gaged cleanliness prior to this? The attachments all work well and go on and off well too. It takes a couple of hours between full charges. We also bought a stand for it online which makes keeping it together much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson Perfection – Gen5detect is a Cleaning Powerh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dyson Gen5detect cordless vacuum is truly exceptional. It combines powerful suction, smart technology, and incredible ease of use in one sleek machine. From the moment I started using it, I could see and feel the difference in how clean my floors were — the laser dust detection is amazing and actually shows you what you’re picking up! It’s lightweight, quiet, and super easy to maneuver around furniture. The LCD screen is very useful — it shows particle levels, battery life, and cleaning mode in real time. Plus, the run time is great — I can clean my whole apartment on a single charge. The 7 included accessories make it perfect for every surface and every corner — floors, couches, stairs, even hard-to-reach spots. Switching attachments is fast and easy, and emptying the bin is completely mess-free. This vacuum makes cleaning feel high-tech and even a little fun. Dyson nailed it again — the Gen5detect is worth every dollar. If you’re looking for a top-of-the-line cordless vacuum, this is it. Highly recommended!

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at [email protected]. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 5 out of 5 stars

    Powerful vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned a Dyson for 10 plus years. The v10 we had before still works well (so we thought) but the roller broke. We purchased this Dyson, after first use, we can tell that our previous one was not working as well as we thought. It managed to pick up more dust/debris from the carpets. We also have wood floors and the feature to see the dust/debris on there is awesome. I like that it shows the remaining batter time and you don’t have to hold a button for it to run, just press the power button once. It is a little heavier than the other vacuum but not much. Everyone in the family is able to use it without a problem. Hope this one last 3-5 years as well.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing your great feedback! We are delighted to hear that your Dyson - Gen5detect Cordless Vacuum is meeting your expectations. Our commitment is to deliver exceptional products and services, and your insights help us continuously improve. Feedback from our customer's plays a crucial role in enhancing the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at [email protected]. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Best Buy Employee

    Rated 4 out of 5 stars

    Wary and worried but satisfied initially

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I may be coming back to revisit this, but my initial impressions are this is a great vacuum. Battery life is great, has excellent suction, a decent set of accessories to start (though I wish Best Buy carried the add-on accessories that you can get direct from Dyson), and was easy to setup and get working. My only concern after having it for just over a month is the main attachment for use on carpet (see photos) has a wheel on its base that popped off and it appears that the screw broke. I exchanged it in store with no problem, but now I’m left wondering if it’s an engineering issue and it’ll do it again or if it was just a quality control issue and it’ll last for years. I’m still going to recommend it though as Dyson quality is typically very good and I’m leaning towards my experience just being a QC issue. If issues persist I’ll revisit and downgrade my score, otherwise I’ll come back after six months or so and put my score to five stars if things go smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson detect 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power and maneuverability, I find myself vacuuming more often due to ease of use. Charges quickly, decent size dust bin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's worth the investment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is AMAZING! It is worth every single penny!! So much better than the Dyson Ball Animal 3 Upright Vacuum that I used for 3 years.

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson - Gen5detect Cordless Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at [email protected]. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support dysonglobal

  • Rated 5 out of 5 stars

    This thing is GREAT

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, sleek & versatile. I was hesitant to purchase it at first because of the hefty price tag and the variety of cheaper options but I have to admit this blows all similarly designed & purposed vacuums out of the water. Just get it, trust me. I'm returning mine for the bigger one !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson gen5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for inside house animal lovers. Pick up hair, dust and dirt well. Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson - Gen5 Detect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a first-time Dyson vacuum user I love its HEPA filtration, informative LCD screen, and the Fluffy Optic cleaner. Dyson Gen5 Detect Cordless Vacuum offers a holistic and satisfying cleaning experience that sets it apart in the world of vacuum cleaners. It's certainly a worthy addition to my household.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t ask for more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most awesome vacuum I’ve owned thus far. It doesn’t miss anything! I have 3 boys so you can imagine the cleaning I do all day every day. My life is so much better with this vacuum cleaner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I want run smooth and clean very good just love it

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello, thank you for providing great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson Gen5detect Cordless Vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at [email protected]. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support. dysonglobal

  • Rated 5 out of 5 stars

    Best vacuum ever

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made my everyday cleaning experience so much better !! So easy to use ! I love it !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson vaccum

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vaccum better then any corded vaccum just wish we had two batteries to swap out hahaha but no could buy one if wanted too its amazing!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing vacuum best one I have ever used and I am sooo happy I finally took the leap and just purchased it. I’ve been hesitant on buying a dyson for the past year and I’m soo happy I did!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First time buying a dyson

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time owning and using a dyson. Over all I have really enjoyed it. After vacuuming my carpets they literally felt new again and so plush. Its also very satisfying so see how much its sucking up each pass. The thing I am a bit disappointed on is the battery life on it, especially when using it on boost. It will usually last approximately 15 minutes (when used on my hardwood floors). That’s been the thing ive disliked the most. I feel that at this price point it should at least come with a second battery. I tried buying a second battery but of course that was sold out. If you have a larger home i dont think this is the one for you. Haven’t fully decided if its worth keeping for that reason.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing suction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing suction it literally hugs the floor. Huge difference from my Shark

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello everyone. This is the best purchase I could have made. I am very happy. It works very quietly, cleans dirt very well, is maneuverable, beautiful, multifunctional and cleans dirt very, very well. I recommend it to everyone!

    I would recommend this to a friend
    • Brand response from Dyson Team
      Posted .

      Hello Darima, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your cordless vacuum. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us to improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at [email protected]. Dyson wishes you great health and Joy! dysonglobal

  • Rated 5 out of 5 stars

    Perfect for carpets and hard floors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for good vacuum cleaner for my apartment. This one was best option for my hard floor and carpet rooms. Cause it wireless cleaning became so easy and enjoyable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dyson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but i wouldnt say its better than other cheaper models.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Fantastic if it is your first Dyson

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot stress enough that this is a fantastic vacuum if it is your first Dyson. You will love the powerful suction, long battery life, superior build quality, and performance that will be shocking to comprehend at first. This Dyson Gen5 Detect Cordless Vacuum has all the features you need to tackle cleaning every corner of your home. I know this because this is my 3rd Dyson, and it is by far the best. Like I mentioned above, if this is your first, you will love it. You have reached the pinnacle of floor cleaning, and you simply will not find a better alternative. Now, only read further if you currently own or have owned a cordless Dyson. I will be going through a few likes and dislikes that I have noticed after using the Gen5 Detect for a few weeks. Also, for context, I own a Dyson V12 Torque Drive that I will be using as my point of comparison. First things first, I do own the first-generation Fluffy Optic™ attachment, and I can confirm that the second generation is much brighter and more effective in rooms with more light. Not being able to see the laser in a bright room was always a bit of an annoyance. I included a side-by-side comparison to show how much better the new Fluffy Optic™ really is. The laser is great but can also drive you nuts. It's so effective that you could come back 5 hours later and see all of the new dust that accumulated throughout the day. You will soon change your vacuuming habits. Let's talk about batteries. The run time on the Dyson Gen5 Detect is more than enough for how I use it. My home is about 1,500 sqft, and I can clean it all on one charge while keeping the setting on "AUTO." Just as a warning, your mileage may vary. My home is about 60% hardwood, and the fluffy roller does not use much power. If you use this vacuum for regular deep cleaning and your home is larger than mine with more carpet, you will want the Outsize version or possibly an extra battery. Weight! There's more. See what I did there? Okay, this vacuum is about 1lb heavier than the previous generations, which is a very noticeable difference after using my V12 for the past 2 years. I was genuinely concerned because my wife would complain about fatigue with the V12 while using it for longer sessions, especially on carpet. I am pleased to report that you should not be concerned about the added weight. The more I use the Gen5, the more I notice that it is actually easier to use and more controllable with the extra heft. I'm not an engineer, but I did take a logic class once in college, and I believe the extra weight helps reduce the effort needed to maneuver the vacuum on carpet when it creates a strong seal. Before, the vacuum weighed less but felt like it required more force to push the unit along. Trigger be gone! Thank you for removing the trigger! I know that many will miss this, but removing the power trigger and giving us a power button is a massive quality-of-life improvement. Here are some rapid-fire dislikes. 1) I think the handle needs to be larger. 2) The screen on the back does not fill the cutout in the plastic and looks cheap. If I were Dyson, I would have a purpose-built round LCD. 3) There are no mounting accessories offered other than the cheap option that comes with the vacuum. What are you thinking, Dyson? I love the freestanding mount for my V11 because I don't want to mount it to the wall. 4) Battery charge time is slow. I know they do this to save the battery, but you should seriously consider a second if you have a large home. So the big question on most people's minds will be, "If I already have a Dyson, should I upgrade?" My answer would be no. If you already own a Dyson V11 or newer, I would not recommend upgrading to the Gen5 Detect. The marginal improvements just don't warrant the upgrade. Sure, I love everything about this vacuum, but next to my V11, it's only somewhat better. Like I said at the beginning, if this is your first Dyson, you won't be disappointed. If you are replacing a Dyson, think twice, but you already know you will be getting a quality machine. Act accordingly.

    I would recommend this to a friend
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