Customer Ratings & Reviews
- Model:
- 275371-01
- |
- SKU:
- 6401109
Customer reviews
Rating 3.9 out of 5 stars with 438 reviews
(438 customer reviews)Rating by feature
- Value3.4
Rating 3.4 out of 5 stars
- Quality3.9
Rating 3.9 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier highly for its positive impact on air quality, ease of use, and effective humidification. Many appreciate the device's functionality as a fan and the convenience of app and remote control features. However, some customers express concerns about the unit's noise level, price point, and occasional reliability issues. The size of the unit is also a factor for some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Air quality, App
Rated 5 out of 5 stars
great purifier
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.smooth delivery and works as specified. the air quality feels better and the app is a great feature.
I would recommend this to a friend - Pros mentioned:Air quality, Humidifier
Rated 5 out of 5 stars
Money well spent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best humidifier and purifier I have ever had.
This review is from Dyson - PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier - Black/Nickel
I would recommend this to a friend Rated 5 out of 5 stars
Dyson humidifier is great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Dyson humidifier. Dyson has been very helpful with any and all questions I’ve had.
I would recommend this to a friend- Cons mentioned:Deep clean cycle
Rated 2 out of 5 stars
Could be great, but it has fatal flaws.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought this, I was really stoked because we bought the purifier only fan and it’s been great so far. The humidifier/purifier worked well for a while. But it required a deep clean cycle so we followed the instructions to the letter and it would stop the countdown every 10 seconds. When I googled this issue, I found that this is common. I’m not sure what the issue is, but I had to send it back to Dyson because nothing was resolving. The purifier functionality worked, but the humidifier stopped working until the deep clean cycle was run. So now we are waiting for a replacement during a very dry week that would’ve been made better, had the machine not broken. All in all, great machine with fatal flaws. My recommendation if you want to buy it, get a Best Buy protection plan. You’ll probably get it back faster than if you use the Dyson warranty. They said 10-15 business days.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've had an issue with the deep clean cycle on your Pure Humidify + Cool. That's definitely disappointing to hear, and we understand this has been a frustrating experience. I can confirm that one common cause for this issue to occur, would be the cap to the water tank getting wet, either while filling the tank or running the deep clean cycle. The cap contains power connections and should not be washed. If it gets wet, you can thoroughly wipe it with a dry cloth, making sure that the cap and connections are completely dry before sliding the tank back into your machine. You shouldn't ever need to wash the cap manually; instead you can allow the cleaning cycle to do this automatically.
While I understand you have already taken the time to reach out for support with the problem, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Reliability
Rated 2 out of 5 stars
Looks nice but showing error messages in 2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The look is good, very fancy. Definitely it is one of the best looking humidifier in the market in my opinion. However, it is not efficient. I used it in the bedroom, and it only increases the humid up to 36% when it is on all night. It also nice that it can tell you the voc level in the house which is nice especially when we just changed to a new floor. However when I just decided to keep it for the look, somehow it started to show error message.. and I follow the manual to trouble shoot which did not work. A product that is 800+ dollars should be much reliable than this. So I have to return... I may buy an upgrade version of this machine. But definitely would not recommend this one.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Lichytini,
Thank you for your review. This is Miella from Dyson. We're happy to hear you've enjoyed the functionality of the Dyson PH01 Pure Humidify+Cool purifier/humidifier combination. We designed the machine to provide the best of both worlds, rather than the purification cancelling the humidification and vice versa.
Getting to the target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Rated 4 out of 5 stars
Great for use like a cold Fan and air purifier
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great product and quality. But my only concerned that the humidifiers is not enough for the sinus problem because you can't feel the humidity in the room. This product had good quality and super smart technology because If it detects any particles or bacteria in the air, the monitor turns red and until it purifies the air, the light does not change to green. However, in my case I returned it by the feature of the humidifier it's not enough for my wife sinus problem.
I would recommend this to a friend- Pros mentioned:Fan
Rated 5 out of 5 stars
Great Air Purifier and Fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Timing was great for the heat and now the fires. It alerted me of air quality inside becoming unhealthy, and found a window slightly ajar. Minutes after closing it, the quality was back in a healthy range. Fan is good, not overwhelming but having all three components in one make it a great machine.
I would recommend this to a friend - Cons mentioned:Noise level
Rated 4 out of 5 stars
Not bad of a fan.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just 1 issue that for mine has a weird soft buzzing sound when putting the fan on breeze mode. Overall it’s good.
I would recommend this to a friend - Pros mentioned:Air quality
Rated 4 out of 5 stars
Very good air filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive but does a good job at maintaining the temperature and humidity in the room.
I would recommend this to a friend - Pros mentioned:Air quality
Rated 5 out of 5 stars
This is a smart friendly unit via my iPhone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this unit for about a year now and have grown to love it. It is quite while operating and helps me control the humidity in my house. I really like the ability to interact with it using the app on my iPhone. The app also provides convenient source of help in trouble shooting and ordering of parts.
I would recommend this to a friend Rated 2 out of 5 stars
No thank you
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t love this. The humidity part stopped working and wouldn’t complete a clean cycle which then put this moldy water left in the tank. Just seems better to have two separate machines.
This review is from Dyson - PH01 Pure Humidify + Cool Smart Tower Humidifier & Air Purifier - Black/Nickel
No, I would not recommend this to a friend- Pros mentioned:Air quality, Humidifier
Rated 5 out of 5 stars
Love this...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, clean quiet cold air and humidifier is great.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 4 out of 5 stars
Still great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy set up and installation. Overall would recommend to my friend.
I would recommend this to a friend - Pros mentioned:Air quality
Rated 4 out of 5 stars
Ph02
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helped with air quality immediately. Humidifier seems to work very week and efficiently.
I would recommend this to a friend - Cons mentioned:Price
Rated 4 out of 5 stars
Well it's a fancy humidifier
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not as powerful as ultrasonic humidifier, but it comes with all the perks like UV etc. Expensive.
No, I would not recommend this to a friend - Cons mentioned:Size
Rated 5 out of 5 stars
Simply the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are in the market for an air purifier, humidifier and fan this is the product for you. It's sturdy and built to last. The set up with wifi and Alexa and Siri are easy! The machine is a bit big, so it's not super easy to move around especially if the tank is full. I recommend removing the water tank and then moving the machine if you must relocate it.
I would recommend this to a friend - Cons mentioned:Noise level
Rated 2 out of 5 stars
Humidifier is a joke
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the concept of a humidifier with the UV light to prevent bacteria, but this thing is over engineered. I’m sure the filtration worked great, but the humidifier function was ineffective to say the least. App and other functions were not exactly user friendly. Kept in my daughter’s bedroom (less than 400 sq ft rating), it barely raised the humidity 3 percent. The only way it significantly changed the humidity was when the fan was on the highest setting, and then it was so loud you couldn’t sleep at all. Sorry, Dyson. For this price tag, really should be whisper quiet, even on the higher settings.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Nate, this is Kelly with Dyson. We're sorry to hear that you found the humidification from the PH01 Humidify + Cool to be ineffective. The machine can reach 70% humidity, but getting to this target depends on environmental conditions like the size and ventilation of the room, and the relative humidity of the surrounding air. Even when the machine is working properly, it can naturally be harder to reach a target humidity if the air is relatively dry to begin with, if it’s an “open” environment where non-humidified air is flowing in, etc. We can confirm that on higher airflow speeds, more noise should be expected, due to the power that's needed to supply that stronger airflow.
We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Noise level
Rated 2 out of 5 stars
Cool shouldn’t be on the name.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I contacted support for dyson and they said it doesn’t cool but it makes a fake cooling feeling. It’s 2020 and 800 dollars. You will have a long week if regrets from buying this But at heart I am a dyson guy. This is just a really really expensive fan. The first week it asked me to clean the water filter like every hour It will shut off randomly for you to change the water. It doesn’t rotate and the water humidity level max is 70% there is no higher level It’s confusing devise I will say. Dyson does have the technology to make a ac unit but they won’t release it to the public I mean they have a car lol Idk I expected more for 800
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to read your review of the Dyson PH01 Pure Humidify + Cool, and to learn how disappointed you have been with some of the features. Our Purifiers & fans do not have Freon, so they are not an air conditioner, but it does work better than standard fans. Dyson fans use Air Multiplier technology to create a powerful stream of uninterrupted airflow. Air is accelerated through an annular aperture, creating a high-velocity jet of air. This passes over an air foil-shaped ramp, channeling its direction and creating areas of low pressure behind and around the fan. The change in pressure forces surrounding air to be drawn into the airflow, resulting in a powerful stream of smooth cooling air.
We wouldn't expect to hear that you unit's water filter required such extensive cleaning, or that you found the machine confusing to use. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Rated 5 out of 5 stars
Best thing ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We live in West Texas, the dirt and dust in the air is unbearable here. Since we have had this I wake up more rested, keeps the room cooler, and the quietest ever. I haven't turned on the night mode, which makes it silent, because I haven't been bothered like the old fan and humidifier we have had. Only downfall is the price, still 5 stars.
I would recommend this to a friend - Pros mentioned:App, Ease of use
Rated 5 out of 5 stars
great unit.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.packed well, easy set up. app was easy to set up and use.
I would recommend this to a friend












