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Dyson - Small Ball Multifloor Bagless Upright Vacuum - Multi-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 284 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 284 Reviews
  • Rating: 4 out of 5 stars

    Light Duty Dyson

    Posted
    Andrea
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a full size dyson vac but wanted to stop having to drag it up and down the stairs. This vac is lightweight which is good on one hand, but also doesn't have the weight to hold its self up while you propel it. What that means is you will be pushing this vac harder to move it over a carpet. It does have smaller head which gets into tighter spots than a fullsize vac. It works great and easy to push/maneuver on hardwood floors; works really great across my oriental carpets; works ok on my regular carpets. Other pluses: Long cord Other minuses: the beater brush seems to be made of very soft eyelash like bristles. THis works good on hardwood but I wonder how much "beating" its doing on the carpets. I suppose it won't be wearing out the carpets. You have to flip the wand around to use the suction tube for dusting the ceiling---a bit awkward. So if you have a big house---this is going to be too light duty for you---get a full size Dyson vac. For an apartment with hardwood floors with a few big room rugs this would be ideal.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Much Too Powerful!

    Posted
    LeopardLady
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I never thought I'd give a less than five star review to a Dyson product. We own the small, cordless Dyson vac and it is wonderful, but does not hold enough charge to do our entire home, and the dust cup capacity is small so the vac requires repeated emptying. We bought this one, hoping it would solve those problems. Unfortunately this one did not make the cut and we ended up having to return it. The problem? Too much suction. It stuck itself to the carpet and could not be pushed. It also lifted the carpet -- which is wall-to-wall, professionally installed -- right up off the floor. My husband told me, after this happened, that he had read reviews from other customers with the same issue. We should have read reviews before buying it, as we usually do, but the Dyson name led us to believe that this would present the solutions to all our vacuuming problems. Sadly, it did not. We were fortunate that Best Buy has a great return policy and took it back without any problem at all.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello there, this is Kelly with Dyson. Thank you for taking the time to share your review on the Dyson Small Ball Multi Floor upright vacuum. I'm happy to hear how convenient you've found your cordless to be, and I'm sorry to learn this upright didn't work out for you. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor.

      I understand that you have initiated the return for your unit, however we would value the opportunity to learn more about your experience. Please feel free to reach out to askdysonus@dyson.com. We look forward to your correspondence.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 2 out of 5 stars

    Too much of a hassle for a weak lady

    Posted
    fikiwiki

    This is my first high end vacuum cleaner that costs over $150 and I wasn't entirely impressed with the product. First, the 12 pound weight is super heavy for me to maneuver around since I'm technically pushing and pulling the entire vacuum around instead of just the wand while the machine being a separate compartment like the other cheap non standing vacuum cleaners are like. Secondly, it does not have the typical 'press the button and the wires will wind back in on its own' feature that other vacuum cleaners have; half of the vacuum time involves me holding excess wires to twisting it back manually on the cleaner itself. Thirdly, I have two very fluffy cats that seems to shed the furs like leaves drop in autumn, and instead of the vacuum cleaner sucking them in from the carpet, most of the time it 'blows' it away and so there I was lugging the heavy vacuum trying to chase the furs down. I gave it 2 stars because I like the whole 'bagless' system and the suction is not too bad (although I seem to recall the cheaper ones working just as good). This vacuum is nice for someone who is strong or perhaps someone who is too lazy to head to the gym for a good workout, well this one would indirectly gets you to work on the biceps a little bit.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi, this is Aimee with Dyson. I am happy to hear you are enjoying the bagless feature of our Small Ball Multi-Floor upright vacuum, as well as, the suction power of this machine. The Small Ball Multi-Floor is our latest technology in compact upright vacuums. The compact design does make this vacuum lightweight, when compared to the full size machines. As with our upright vacuums, the handle of the unit would be attached and the entire vacuum would be pushed when vacuuming from the base of the machine. Also, the cord is not retractable on the upright machines as this would cause additional weight, and as you mentioned added weight is not something customer's prefer in an upright vacuum. Based on the information provided it does seem as if a canister vacuum would be better suitable for your cleaning needs. In regards to the pet hair not being picked up, if the filters have been cleaned and no blockages have been located in the machine, this would indicate the machine isn't operating as intended. The Small Ball Multi-Floor upright includes a 5 year Dyson warranty, when purchased new and from an authorized Dyson retailer. We would like to learn more of your experience, and ensure you have the vacuum that is most suitable for your cleaning needs, and the Small Ball Multi-Floor is operating as intended. Please email us at AskDysonUS@Dyson.com, including your contact information, and we will be happy to assist. We look forward to hearing from you. Best Wishes, Aimee Dyson-EN_US

  • Rating: 5 out of 5 stars

    I don’t regret!

    Posted
    HateVacuuming
    • My Best Buy® MemberMember

    I am replacing a Dyson Animal that I got for my wedding almost 10 years ago. Is was about to die! After an extensive amount of research I finally settled on this vacuum. We have a backpack vacuum for wood floors and stairs. We needed something for the 4 carpeted spaces in our home. I hated carrying the animal up the stairs from where it is stored to use it. I discovered that the animal and the all floors vacuum are the same aside from attachments. We don’t use the attachments so easy decision. I was skeptical about the mini ball but the weight made me buy it! I have used it twice in 24 hours and I am impressed. It has strong enough suction for our purposes, but not too much-it is also adjustable. Has only the attachments we use. Canister is smaller, but with more frequent vacuuming I don’t think it should be an issue.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Should have gotten the big one...

    Posted
    Epic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this to replace my brilliant DC-14 after years of excellent performance. I was told that this was the comparable model. Got it home & rigged up... Cons: Feels cheaper - less sturdy - than previous generations. The back "wheels" are hard plastic can be harsh on your hardwood floors. When moving it in locked position tilted back on the back wheels, the slightest pause or bump causes the intake to fall down. The wand can only be used with the power cord completely uncoiled. Pros: suction is very good. Emptys easily. Light. Long power cord. It is an efficient vacuum cleaner out of the box, but it feels less durable than previous Dysons I've had and I've got a few niggles that may be down to personal preference, or perhaps I should just have gotten the big one.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Hard to push on carpeting

    Posted
    Carrie
    • My Best Buy® MemberMember

    I had the Dyson Ball Multifloor (#2498029) that I purchased w/ the 4 year warranty, so had to return it due to the vacuum squeaking and the brush bar had stopped rotating. This vacuum would be great if it didn't prove difficult to push along carpeting. I have plush carpeting and wood floors. VERY difficult to push on carpeting on Max setting, slightly less difficult if you switch the toggle. Also, the wand tool took some work (i.e., an hour of searching the internet to finally learn). You take the wand tool (the part that pulls out or extends) out of the hose, flip it upside down, click the handle part into the hose. Taking apart, and/or accessing the brush bar to remove hair/debris is so much easier than the previous vacuum, however, and the attachments work wonderfully. I just want to vacuum without it being a workout.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Carrie, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Small Ball Multifloor. I am sorry to hear about the unique experience. The Dyson Small Ball Multifloor is designed for most common floor types and has a lever on the cleaner head to help adjust the suction. I would value the opportunity to address this in more detail and want to ensure your vacuum is working as intended. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US

  • Rating: 4 out of 5 stars

    Great vacuum

    Posted
    Cissa84
    • Verified PurchaserVerified Purchase

    I bought this vacuum 1 month ago. So far, Small Ball is great: lightweight, compact, easy on the eyes. It makes vacuuming large areas a breeze and is really easy to maneuver in smaller spaces. It picked up all the dust, dirt, and hair off the carpet and porcelain floor so easily. I like the dummy proof setup with mainly pictures to help you. My only drawback is that the quick release for disposal is not so quick. The multiple cyclones at the top of the vacuum form a tight space between the container itself so it's pretty hard to get ALL the dirt out without a contraption (I used a bamboo skewer). Otherwise, happy with the purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Petite and Powerful

    Posted
    MetrowestShopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted to replace a canister vacuum that I had originally purchased because I (mistakenly) believed that it would be easier to manage on stairs. I was considering a cordless Dyson when I saw the Small Ball online. I couldn't be more pleased with it. The power cord is long enough to get the cleaner to the bottom of the stairs and the machine itself is small and light enough to either carry on the stairs or perch on a stair. It stores easily - its small size nestles in the corner of a closet. Perhaps best of all is the incredible suction. The carpets look much cleaner. The one difficulty is that the strength of the suction means that I need to work a bit harder pushing the cleaner when vacuuming my new, thicker carpet.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Stiff, A little weak, and confusing.

    Posted
    AZandCJ
    • My Best Buy® Elite MemberElite Member

    From my one hour interaction with the vacuum, it is built very well. But assembling the vacuum was a bit confusing so I relied on a video online. From what I see so far the vacuum doesn't start sucking until it's directly on top, which stops it from cleaning up dust that is directly against a wall. Next the thing is stiff, felt more like driving a car with a selfie stick than a vacuum. All the features are a bit confusing, I love products that are packed with features but this was for my mom and she is already confused with the one feature she needs a vacuum for which is to suck up dust.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello AZ and CJ, this is Kelly with Dyson. Thank you for sharing your review of the Dyson Small Ball Multifloor upright vacuum. Dyson Small Ball Multi Floor offers 140 air watts of powerful suction, along with our Dyson Ball technology, which makes it easier to steer into different places with a simple turn of a wrist. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility.

      While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at askdysonus@dyson.com.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 3 out of 5 stars

    Too strong for our carpet

    Posted
    AbbeAbbe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I loved its size, mobility and ease of emptying the collection cup, but this machine has such a ferocious grip, we couldn't move the darn thing back and forth across the pile on the carpet without physically lifting it up (a struggle because of its preternatural suction grip) and putting it back down on another part of the carpet. I swear I thought it was pulling the carpet right off it's tacking. Needless to say, we returned it. Instead got a Shark, comparable features and size, less money, but actually vacuums and is easy to push/pull over the carpeting, as well as engineered wood flooring. Wanted to get a Dyson, but not sure how other owners of this brand, or the Small Ball model, handle such ridiculous suction!

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Small Ball Multifloor. I am sorry to hear that you were less than satisfied with the performance and have returned your machine.

      The Dyson Small Ball features a suction control lever in the cleaner head which would have helped with this issue.

      We understand that you have already returned your machine however, we will be happy to address any questions or concerns you have as comments from consumers who use our products and services over time are very valuable to the development of future products.

      Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rating: 5 out of 5 stars

    Bachelor Pad's Best Friend!

    Posted
    Joseph
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Let me start by saying, I am novice, at best, when it comes to cleaning. All of the lessons my mother tried to bestow upon me were lost in translation. But being a tech-y guy who is "moving up" in life, I found it time to start taking care of my place. A vacuum was the last thing on my mind, but when I walked past the Appliances Section at my local Best Buy store, I stopped and checked out the Dysons. I had been using an old Bissell that had been a hand-me-down from my brother who may also have inherited it in college. The thing weighed a hundred pounds and had zero suction. In testing the Dyson in store, I was blown away. I ended up buying two - one for my aging mother and one for myself! You can't go wrong with this vacuum!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works amazing, minor issues

    Posted
    H2020
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Let’s start out with saying we have definitely used this vaccum. REALLY used every day for a week. We had fleas in our apartment and it is helping get rid of them. The vaccum has amazing power and is easy to use once you get use to the different buttons/handles. Easy to clean. My complaint is that it is not as rugged or tough as the previous models and I have a crack in the side of the cyclone part, as well as the trigger to release the dirt out has broken just from lightly tapping it on the dumpster to make sure all the contents were removed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love! Don’t let the compact size fool you!

    Posted
    Mlee19
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This vacuum will clean dirt other brands won’t even budge. Compact so a great size for apartment living or to keep in a small are or closet. Would travel well due to size also. A little hard to push on carpet bc of the incredible suction, but when I see what it picks up, the pros outweigh the less than perfect ease of use on normal carpet. If someone is buying to use on carpet and ease of use is a necessity, this is something you want to take into account.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    AWESOME VACUUM!!!!! Esp. for ARTHRITIS

    Posted
    Insurance
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love love love love love love love this vacuum. It was worth every single penny. I have chronic OA throughout my fingers and hands, my feet, my knee and hip making it VERY difficult for me to do my own housework much less vacuum. Not anymore! The machine is light, easy to maneuver and holy cats - the amount of cat hair it's sucked up already is mind blowing! The machine was easy to put together and I'm pretty dumb when it comes to doing things like that so A+ there. I highly recommend this as a senior female suffering from chronic OA pain.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This vacuum sucks!!

    Posted
    BenL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Wanted to get a new vacuum for my mom since her old Hoover (circa early 2000s) wasn't getting the job done anymore. My parents have a small dog that sheds like no other, so it was between this vacuum and the Dyson Animal. Picked this vacuum mainly cause of the weight difference (5lbs is a lot for a little Asian lady). After she opened it, we ran it real quick over the living room carpet, and it picked up so much dog hair. I've asked how it has been working since then, and it seems to be working pretty well for them. They love it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Vacuum Ever!

    Posted
    James325
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is the best vacuum ever. The salesperson educated my wife and I on the different types of vacuums and explaining to him our needs and price pricepoints. After candid conversation with the sales staff we decided on the Dyson - Small Ball Multifloor Bagless Upright Vacuum and have not regretted one moment. Never looses suction. We ran the new vacuum after running our old vacuum and there was much more dirt the Dyson picked up afterwords. We were amazed!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful for small apartment

    Posted
    MrsB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Really love the power behind this vacuum. It does an excellent job on our white carpets. I love that the handle can be compressed to fit into a smaller storage space. The vacuum is very lightweight and I'm perfectly comfortable hauling it around, pregnant. I imagine this would be great for anyone who can't handle a heavier model. The canister is small but for a small space, it's not an issue. Larger spaces you'd just need to empty more frequently.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great suction! Quiet and ease of use.

    Posted
    75thRLTW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Upon unboxing some assembly was required, everything snaps into place quite nicely. I found it very easy to use and surprisingly quiet. The accessories that came with the vacuum works well and stowed nicely with the unit. I like the fact that the whole unit can be disassembled for cleaning. This vacuum looks good too! The price is on the expensive side, but with the technology that went into building this I think it is well worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Vacuum!!!

    Posted
    rdlthumper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We had a very powerful Vacuum that was so heavy you could hardly push it around. We decided to go to Best Buy and talk with some of the people there to see if we cold get one with the same suction only lighter. They showed us this Dyson and how it worked, so we got it and brought it home. It had turned out to be the best vacuum cleaner we have ever had and it is so light has made vacuuming so much easier Thanks Best Buy Thumper

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great suction but hard to push

    Posted
    Denverite
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This tiny thing has a lot of suction, but you do have to use some muscle to push it across your carpet. I also like that it is very small and takes up half the space my old vacuum did, while cleaning a lot better. I've only had it a couple of months, but it has sucked more dirt and dust up than my old one did in a year.

    I would recommend this to a friend