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    • Brand Response

      DysonProductExpert 

      December 26, 2016

      Hi there. Thank you for taking the time to provide a review on the Supersonic. The Supersonic hair dryer features a filter and air intake at the base of the handle. If the filter is clogged or the air intake is covered, such as by your hand, during use, this will cause the machine to shut off to prevent over heating.

      We would value the opportunity to assist further. Please contact us at askdysonUS@dyson.com and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US