Customer Ratings & Reviews
- Model:
- 309526-01
- SKU:
- 5779502
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Supersonic Hair Dryer's ability to drastically reduce drying time, its overall performance, and its manageable noise level. Many appreciate its ease of use, powerful performance without extreme heat, and the usefulness of its attachments. However, some customers have concerns about potential hair damage and consider the price to be high.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level
Great hair dryer!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used many hair dryers in my life and this one is the best. I love that the attachments are magnetic. I also love the design and the weight. There are three settings for heat and wind speed and I like the ability to choose based on my styling needs. I would definitely recommend this blow dryer to anyone. Just a little note, you can actually carry on a conversation while using it.
I would recommend this to a friend It works well...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works well, but for the money I could have bought numerous other dryers that do the same thing and saved myself a small fortune!
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. Unlike other hair dryers, the Dyson Supersonic was engineered for balance in the hand. It intelligently controls the temperature to help protect hair from extreme heat damage.
We would value the opportunity to learn more about your experience. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
- Pros mentioned:Drying time, Ease of use
Dyson blow dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this blow dryer for my wife for Christmas. She raves about this brand and model. Compact and user-friendly, suitable for those with small hands. Though pricey, its durable design, ease of use, and potential 10+ year lifespan make it unlikely to break, collect lint, or overheat. This hair dryer efficiently dries her curly hair in more than half the time of her old hair dryer which frees up the bathroom for me,. At 28, I appreciate a hassle-free experience, and I hope this dryer lasts a lifetime,
I would recommend this to a friend To heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife and she used it for a week and decided to return it as it was just to heavy and awkward
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to hear that your wife wasn't happy with the Dyson Supersonic Hair Dryer. Dyson Supersonic was engineered for balance in the hand. It is also the only manufactured hair dryer with the motor in the handle. This helps shift its center of gravity to feel that balanced in the hand.
I understand that you have initiated the return for your unit, however we would value the opportunity to learn more about your experience. Please feel free to reach out to [email protected]. We look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Good blow dryer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves my hair nice but burns my scalp need to call the company. Will update asap
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Bella, this is Kelly with Dyson. We would not expect your Dyson Supersonic hair dryer to get so hot during use, that you're feeling as if it's burning your scalp. The Dyson Supersonic features intelligent heat control. Previously, close up styling could expose your hair to excessive temperatures. Now, with intelligent heat control you can dry without the risk of extreme heat. We would value the opportunity to ensure that your dryer is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Hair damage
Not worth it, save your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk. Got it as gift for my girlfriend. She used it a couple of times and hated it as it did not work as expected at all still leaving her hair damp after almost an hour and for the money, it better work better than expected so it was returned.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear how much your girlfriend disliked the Supersonic Hair Dryer in her use. Whilt it's very unusual to hear that after an hour of drying time, her hair was still damp, drying times will vary depending on hair length and thickness. The Supersonic hair dryer features 3 different attachments - a smoothing nozzle, styling concentrator, as well as a diffuser for use with achieving varying hair styles. Dyson Supersonic also features 4 precise heat control settings to also aid in drying, styling hair, as well as locking in your hair style. While the smoothing nozzle works well with working sections of your hair with a gentle airflow that can be used with just your hand, styling hair can be done with the styling concentrator as well as a brush. We also have owner support videos with great tips with using Dyson Supersonic to achieve the results you are looking for, along with Dyson Supersonic experts standing by in the event that you have any questions. We include our contact details directly on our machines, as well as make ourselves available to support via live chat on our website as well as through 24-our email support. While I understand you've mentioned returning your machine, we'd value the opportunity to learn more about your experience. Please consider emailing us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Great hairdryer but will break and Dyson won't fix
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing hair dryer but not reliable and customer service was horrible. After a few months we noticed that the power would shut off for 10 seconds or so after only a little use. This happened more and more often until it was almost unusable which took about 6 months. We called dyson and their customer service was weirdly rude. Not only did it not get fixed, they were aggressively rude on the phone about it. Honestly a great hair dryer but if anything goes wrong, you're on your own, Dyson will not stand behind their product. Seems crazy for such an expensive item.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello pauloc,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your Dyson Supersonic hairdryer. When purchased from an authorized retailer, the Supersonic sports a 2-year manufacturers warranty. When properly maintained as outlined in the user manual, the Supersonic is expected to last, which is why we provide the 2-year warranty.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Sorry Dyson, NOT worth the high price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife who has relatively long hair after seeing an article or two online raving about it. We ended up returning it mainly because she said that it was heavy, a bit awkward and really not worth the high price. It was also supposed to be 75% faster but she said it was not the case...
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear that in your wife's use, she found the Dyson Supersonic to be too heavy, and not effective at drying her hair as quickly as she liked. I'm happy to inform you that the Dyson Supersonic hair dryer is engineered for balance in the hand. It is also the only manufactured hair dryer with the motor in the handle. With the center of mass being close to the handle, it is less arduous when maneuvering the hair dryer from side-to-side as it is not top heavy. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Drying time, Noise level, WeightCons mentioned:Price
Great Hairdryer, really spendy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a lot quieter than most other hairdryers. It looks very modern and stylish. This does dry faster, about 2-3 minutes than other hairdryers. The power is great on this, the heat is great, and the weight is very light. It is easy to transport. The only negative is that this cost $400. If you have the extra income to spend, then this is by far the best hairdryer on the market as of today.
I would recommend this to a friend - Cons mentioned:Hair damage
Destroyed my hair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Caused my hair to tangle to point I have significant damage. Used on lowest setting and still too powerful and Ioud. Missed return window and now stuck with $400 product I can’t even use.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. We would value the opportunity to address your concerns in more detail. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
- Cons mentioned:Price
Too much hype
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No different than a regular dryer. Overpriced and sold out.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Heath, this is Kelly with Dyson. I am sorry to hear about your experience with your Dyson Supersonic hair dryer. Dyson machines, when purchased new and from an authorized retailer will include a free 2-year warranty. We are committed to customer satisfaction and would value the opportunity to ensure that your unit is performing as intended.
Please do not hesitate to reach out to us at [email protected] we are keen on providing support and would value the opportunity to learn more regarding your experience.
Best wishes,
Kelly
Dyson Customer Support
just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.over price, doesnt seems much different of the other hair dryer
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Supersonic hair dryer. We would value the opportunity to ensure that your dryer is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Gifted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry. purchased as Christmas gift. Unable to give honest review.
I would recommend this to a friendIt’s alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To powerful. Knots up hair. Definitely not what I was expecting.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We wouldn't expect to hear that in your use, you've found that the Supersonic hair dryer is tangling your hair. There are a few different things you can do to change the method in which you dry your hair. To begin with the unit is designed with a type of thermal control which means it will monitor and control the temperature at all times. When the dryer is held away from your head the dryer reads the temperature of the room and not your hair; this also causes your hair to blow all around which can lead to damage and tangles. In light of this, it may be necessary to use the dryer directly against your hair with a low speed/heat setting (to start with) using either your hand, a paddle brush or roll brush to control the movement of your hair. When applying these tips to your everyday styling you should start to see a difference in the texture of your hair.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at [email protected], and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Long thick useless power cord.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After more than 6 months of use, I have to say that I’m pretty sick and tired of that long thick cord that occupies large area of bathroom countertop. The power is strong yes, but it’s also very loud and annoying, particularly with the long cord that doesn’t really bend well. This will be my last Dyson product I believe.
No, I would not recommend this to a friend- Cons mentioned:Hair damage
Kellie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer will make your hair brittle and break off, even if it’s on medium heat. Used on all types of hair. Used for 2 weeks. I do not recommend this product. It is not worth the money.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Kellie, this is Kelly with Dyson. While everyone is different, we certainly wouldn't expect hair to become fried, brittle or frizzy as a result of using Dyson Supersonic. The Dyson Supersonic hair dryer will feature intelligent heat control, which means it will monitor and control the temperature at all times. This helps prevent extreme heat damage and protects hair's natural shine. It also will feature negative ions to help prevent hair from becoming frizzy.
I'm happy to inform you that Dyson Supersonic hair dryers features 3 different attachments - a smoothing nozzle, styling concentrator, as well as a diffuser for use with achieving varying hair styles. Dyson Supersonic also features 4 precise heat control settings to also aid in drying, styling hair, as well as locking in your hair style. While the smoothing nozzle works well with working sections of your hair with a gentle airflow that can be used with just your hand, styling hair can be done with the styling concentrator as well as a brush. We also have owner support videos with great tips with using Dyson Supersonic to achieve the results you are looking for, along with Dyson Supersonic experts standing by in the event that you have any questions.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best wishes,
Kelly
Dyson Customer Support
Not for short natural curly hair
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instruction video showed great results for longer curly hair, and it probably would be great for longer hair, but not for shorter hair. I returned the Dyson Hair Dryer because it would not do for my hair. If it had a different type of diffuser, it might be great...one that blows out instead of within the diffuser.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear that you were not happy with your Dyson Supersonic™ hair dryer. We do appreciate your feedback regarding the diffuser attachment. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
blower has broken twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a professional hairstylist. This blower has broken twice on me. I had a higher expectation.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Supersonic. I am sorry to hear this about your hair dryer. This is certainly not what we expect and would value the opportunity to address this in more detail. Please contact us at [email protected] with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Breaking after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item on 9/7. I was exciting to use this product and it was a OK quality of dryer until 10/7. It just won’t start off when I turn on the button. Did I use this dryer recklessly ???? I treated this product very carefully almost like a new iphone. I am so baffled now, I don't know what should I do with this. Is bestbuy will accept a month of product return? I am annoyed Right now, of course I did not purchase after-care program. Who would expect dyson hair dryer just stopped after a Month????? No no no!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The problem you are describing with your Dyson Supersonic no longer turning on sounds very usual. We would certainly not expect your machine to shut off without the power button being engaged. One tip I can recommend would be ensuring the filter inlet area is not covered by your hand while using Dyson Supersonic, as well as that the filter remain clean through regular routine maintenance. Please also note that, if Dyson Supersonic is purchased new and from an authorized retailer, Dyson does back your machine with a free 2-year guarantee. We're always keen to assist if needed and would value the opportunity to learn more about your experience. Please consider emailing us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
Not meant for curly hair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my wife she made me return it because it's not meant for CURLY HAIR.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I am sorry to hear that your wife found the Dyson Supersonic™ hair dryer difficult to use with her curly hair. The Dyson Supersonic™ is quite revolutionary and it is not like anything you might be used to. It can take some time to get used to the different settings, features and attachments Dyson Supersonic™ provides during your drying session, not to mention your normal way or habit of drying your hair with traditional hair dryers.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support