Customer Ratings & Reviews
- Model:
- 309526-01
- SKU:
- 5779502
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Supersonic Hair Dryer's ability to drastically reduce drying time, its overall performance, and its manageable noise level. Many appreciate its ease of use, powerful performance without extreme heat, and the usefulness of its attachments. However, some customers have concerns about potential hair damage and consider the price to be high.
This summary was generated by AI based on customer reviews.
Poor quality for an expensive hair dryer!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Dyson Supersonic hair dryer in 2018 and in barely three years , the motor stopped functioning. I do not use the hair dryer everyday and maybe use it 2-3 times a week! Took it to the Dyson Repair center and noticed two other customers in line with similar issues with the hair dryer. Techniciann said that it could not be repaired as they have no parts for it. He suggested buying another one!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you're having some trouble with your Dyson Supersonic. While we cannot ascertain the issue based on this review, we would like to learn more about your experience. Please feel free to contact us directly via email at askdysonUS@dyson.com. We will be looking forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Expensive junk. No support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's great at first, but I guarantee it will die on you. Mine died right after warranty ended. Do some research and you'll see there are a lot of design flaws to this machine. It's not worth the money for a hunk of plastic that turns into a paper weight. Customer service informed me that my only option was to pay to have it repaired. Yay...
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear you've had issues with your Dyson Supersonic not working as intended. I'm happy to inform you that, while we don't expect any problems to occur, if you purchase your machine new and from an authorized retailer Dyson will back your purchase with a free 2-year guarantee. That being said, we're also always keen to assist with troubleshooting any issues regardless of warranty status. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Hair damage
Caused Hair Loss - Too Powerful For Fragile Hair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too powerful for fine, fragile hair. Hair fell out. This is the most overrated product on the planet. Buyer beware.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear of the trouble you're having with your Dyson Supersonic hair dryer. I can confirm this is not something we'd expect with any purchase of the Dyson Supersonic. Also, while we don't expect problems to occur, you can certainly rest assured the free 2-year guarantee is in place to help protect against any problems that may ever arise or come up with a new purchase. That said, we do find most problems may be resolved via simple, yet effective, troubleshooting at home. Rest assured, we're keen to go over your machine with you to help ensure your Dyson Supersonic hair dryer is performing properly. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Blows Hair Everywhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited for this, but it just doesn’t work for my hair type. I have fine hair & on low it just blew all my hair all over & tangled it terribly. I even tried the attachments, but it didn’t help. Low is too high, but then the high is too low when wanting high!! Just didn’t work for me.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Jenn, this is Kelly with Dyson. We're sorry to hear that you found the Dyson Supersonic didn't work well with your hair type. There are a few different things you can do to change the method in which you dry your hair. To begin with the unit is designed with a type of thermal control which means it will monitor and control the temperature at all times. When the dryer is held away from your head the dryer reads the temperature of the room and not your hair; this also causes your hair to blow all around which can lead to damage and tangles. In light of this, it may be necessary to use the dryer directly against your hair with a low speed/heat setting (to start with) using either your hand, a paddle brush or roll brush to control the movement of your hair. When applying these tips to your everyday styling you should start to see a difference in the texture of your hair.
Dyson does back all new units from an authorized retailer with a free 2-year guarantee. Please consider emailing us directly at [email protected], and we will be happy to assist you further with this. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
New did not power on.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not turn on brand new. Dyson customer service sent me in circles to decipher the issue ask the same questions over and over. Now it’s going to take a month to replace. Save the box for a bit, it will definitely break or not work.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Horrible product. Don’t waste your money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing good to say about this product. The dry time takes just as long as other dryers, the cord is bulky which makes it hard to store, and you have to clean the filter every week. I get frustrated every time I use it.
No, I would not recommend this to a friendNOT WORTH IT - DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great until the day it no longer turns on. The protection plan for the Dyson is very expensive for a reason, they know it will fail!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Patrick, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Soldout
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sold out after attemtping to place in cart ? Whats wrong :-/
No, I would not recommend this to a friendthey sell fake dyson hair dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they sold me a counterfeit and don't want to refund
No, I would not recommend this to a friend