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Customer Ratings & Reviews

Dyson - TP02 Pure Cool Link Tower 400 Sq. Ft. Air Purifier - Iron, blue-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 560 reviews

93%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 13 reviews

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Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Excellent. Works as expected. Very Impressed

    Posted
    3Series
    • My Best Buy® MemberMember

    I bought the Dyson TP02 Cool Link from another retailer and man, am I relieved that it works as advertised!!! At just under $500 it is a bit pricey but I'm willing to spend what it takes to stay healthy. It does a fantastic job cleaning the air in my home - hair spray smell: gone!; fried food smell: gone!; scents from indoor/table top grill: gone!; spray starch odor from ironing: gone! The Cool Link filters the impurities from the air to the point where it's noticeable. I breathe in and there's no smell. Just clean air. It just works! There is an app from Dyson that you can use optionally with this air purifier and I highly recommend it. It has all the features of the remote control laid out perfectly, plus it gives you information about the air quality in your home and in your neighborhood (if your town provides such data). Temperature and humidity levels are also included. Controlling the Cool Link through the app is a breeze, and the Cool Link responds immediately. And by the way, the app is sooooo beautiful. Very clean, modern design. The Dyson TP02 Cool Link operates quietly at levels 1 through 5 in my opinion, and at levels 6 through 7 it has a soft, swooshing sound. At level 10 it sounds similar to a white noise machine. I would say it's loud at that level but after a while the sound fades into the background - you just don't notice it as much. But there is no need to operate this machine at level 10 constantly. It has an automatic mode and will automatically adjust the levels as it detects impurities in the air. I have another device in my home which monitors air quality (Canary Home Security) and it and the Dyson Cool Link reveal similar results so I know the Dyson is working accurately. I highly recommend this machine!! Thumbs up!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Cleared the apartment smell

    Posted
    UpNorth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this for a friends apartment and placed it in the entrance hallway of his unit. His apartment building is upscale and fairly new. However they use automatic air spritzers in the lobby and halls, which smells *nice* but its air pollution non-the-less. His washer and dryer which is also in the entrance hallway (a utility room with a door), has so much liquid softener stuck to the dispenser from prior tenant(s), it is like smelling 1,000 Glade plug-ins. I dislike these artificial fragrances or VOC's, they give me headaches and it blows me away that people think this is a clean-air smell. This Dyson is incredibly simple to set up. The app download and connecting to wifi was also very easy, and at first I was worried it would be a hassle after reading some reviews, but it took only minutes, Registering via text was a welcome change to calling, emailing or sending in a registration card. It does respond to Alexa via voice command to turn the level up or down. On initial setup we put it on Auto and I was not surprised that the air quality read "poor". It cycled up to level 10 and dropped at various times to the lowest of 6 and this went on for nearly 18 hours. It always went higher when we walked in and out of the apartment or into the laundry room. The next day in the morning the Auto light was was finally green and the air quality graph says the same, and its remained there. As far as noise level, when its on low, between 1 and 3 its nearly silent. Once it gets to 6 you can hear it well enough, but its not annoying. The appeal of Dyson is it intuitive nature, and ease of use, including replacing the filters. I thinks it important to match this up to the size of the room, and position it correctly for the blade to move the air, plus consider the environmental situation. We didn't get this because of pet hair or dust, we got it for odor. Does it work for pet hair, etc., I can't review that, but it did clear the place of *fake perfume and mustiness*. What is interesting is now, you can really smell things in the heart of the apartment without that masking smell they spray everywhere.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Effective Fan + Filtration

    Posted
    ryantheoc
    • My Best Buy® MemberMember

    The mechanical setup of the Pure Cool Link Tower Air Purifier is trivial, a simple click in and it is ready to go. Plug it in and use the remote and it will be ready to go. I found the software setup to be as expected. One of my main frustrations is that like many WiFi connected devices, the setup only works using a 2.4 GHz SSID. So I had to login to my 2.4 GHz SSID to complete the setup. The application clearly states this on the app which is helpful to let you know that you have to connect via this method. All you have to do is connect to the device, enter in the provided password and the setup will do its thing. It also registers the product which is nice as it saves a step. The application itself is intuitive to use and gives you direct control over the device. The remote is still more snappy in terms of applying changes but it is nice to have the option of changing settings if in the other room. I found it takes about a minute to update a change in quality of air. I have it setup in a bedroom that has a window open a night. I leave it running only at night and it the filter should last well over a year. If you run it non-stop it will last about half a year as advertised. I would recommend this product to anyone that wants to have some air purification while also having a fan. The big benefit of this device is that you can have it on a lower speed, I use 3, and it will still remain very quiet. I anticipate that I will move it into the living room area of my apartment in the coming days to help filter more air in the primary space. If you have used previous Dyson fan products you will appreciate the design of this one. I have a circular and a hot+cold and this is a very nice compliment to the set. I do not expect my power usage to rise by much at all given the past performance of my Dyson fans. In the time of writing this it has improved the air quality back to good which is a great sign.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I recommend staying away.

    Posted
    thunderrr

    If you live in Las Vegas, I recommend avoiding Dyson products. I bought two of these purifiers. One broke within 10 months so naturally I called up Dyson to get it fixed considering these things are $500 a pop and it shouldn't be an issue to fix something not only this expensive, but bares the "Dyson" name also, right?. Nope. They do not have a Dyson Repair Center here in Las Vegas - one of the hottest places on earth. Kinda absurd when you think about it. I was basically told two things. 1) I could call around locally to different repair shops to see if they would even touch it. I wouldn't even know where to start or who to call in this situation. Or 2) I could ship the fan out of my own pocket to a Dyson repair center someplace out of state and wait for however long that takes to get it repaired and sent back. I imagine that would cost around $20-$30 and then I would have to mess around with finding a large enough box to fit it in while making sure it was secure and didn't roll around. It's just a huge inconvenience. I'm at a loss and feel like I'm not being taken care of at all considering when you read the fine print there is a two year warranty on these. I feel this unacceptable. I'm a disabled Veteran and issues like this are difficult to handle in my situation. I won't be buying Dyson products ever again and encourage others within Las Vegas to do the same if you value your sanity, time, and money.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Cool Link. I am sorry to hear this about your purifier and your experience. This is certainly not the type of service we expect you to receive and I would value the opportunity to address this in further detail. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US

  • Rating: 5 out of 5 stars

    Great Air Purifier

    Posted
    Jack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When the filteres on my old air purifier were no longer made by the manufacturer I started looking around for good quality air purifiers. In my searching I found this Dyson one. I looked up reviews for this and found them to be favorable, so I decided to try it out. Setup of the Dyson is easy for the most part. The app for setting up wifi is a bit finnicky and can't be setup on a 5ghz wifi network, it requires a 2.4ghz network for wifi. Control of the unit through the app is easy. I do like the statistics that the app gathers about the air quality it senses. It can give you an idea of different times in which the air quality is not as good. I use mine in the auto mode and that works great, when I first turned it on it was running at around 7-8 for a little bit. My dog was mystified at how it works, sticking her head through it. Now it doesn't have to run that often, it gets to around 4-5 at the max. Most times I see it running at 1-3. The auto mode kicks in whenever it detects issues with air quality and from my experience it works rather well. Anything that isn't clean air will turn it on. After using this I definitely noticed a big difference in air quality in my home. The air just smells better than before. The unit is very quiet, it doesn't get loud until it's set on the higher fan speeds. The price is quite steep, and the filters only last for 6 months. Though for the filters it's based on running hours (which you can monitor in the app), so for me it doesn't run all the time on auto mode making it last longer. Changing filters is quite easy, not a lot of mess, quick and easy to do. Overall it's a great air purifier that I'd recommend to anyone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Extremely suprised!

    Posted
    FredRico
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was very skeptical when purchasing this product. This product was on the pricier side. I was looking for an air purifier when a saleswoman approached me. She immediately asked me if I considered purchasing a Dyson. I was first thought was negative since I knew Dyson products were usually on the expensive side. I was always under the impression that Dyson products were overpriced, that you could find another brand that would do the same job for a more inexpensive price. She explained to me that she had bought one for her mother and that it did a fantastic job. She even brought over a manager who owned one himself and was extremely pleased with the product. She eventually convinced me and I decided to purchase it and give it a try. Why not? I had a 2-week window to return it if I was not satisfied. Well after using it a couple of days I was amazed! I would put it on the 'auto' mode and you could immediately see how efficiently the device worked. If for example, I started sweeping the purifier would change to a higher, stronger gear/setting. Anytime there was dust or any smoke in the air the purifier would detect it immediately and work harder to eliminate any pollutants! It works harder until the pollutants were minimized or gone. It also successfully works as a cooler for the room on a warm day! I am an extremely happy customer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than expected!

    Posted
    Lauren
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a rather big purchase as it did not have many reviews available, I read about different purifiers and that was the main reason I purchased the air purifier, I had clogged sinuses from allergies and headaches in the morning. The purifier works perfect for my bedroom which is a master bedroom with the adjoining master bathroom, it purifies I would say much more square ft than in the specifications and could likely use it in a basement or area larger than a standard bedroom. It's really light so moving it would be easy. Also! It does seriously cool the air, I didn't think it would, but as soon as you turn it on you feel it, I keep it on all night as I sleep and have it set to auto during the day as I am away. The app I don't use as often but it does show your air quality, the purifier also shows the lip and down on the display and adjusts when on auto. The remote is able to sit on top of the purifier magnetically. it really isn't loud until you get to 8-10 but even then it is similar to the sound of a tower fan. So far it works amazing over a month in, and worth the money. I have pets so I would get one to put in the house to clean the air and eliminate odors there as well! (:

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Dyson Fan is worth it!

    Posted
    awathenewparent
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    To start of with, I have 4 air purifiers at home, from honey well to ionic. I have to say Dyson fan stands out when it comes to air quality. Outsiders coming in house commented without seeing Dyson(it’s in corner) that they feel the freshness. I am in love with the auto setting, when I cook anything it turns on and removes the smells, or when it detects bad air quality like dust and mold, turns off when air quality is back to good, I can monitor air quality from anywhere in the world and turn it on before reaching home via my phone. My little one knocked over other air purfries and they still work good, my only con is the material quality, the quality feels like cheap plastic and worried if my little one knock it over that it will break. Also, on fan setting 7-10, the fan is very loud, therefore I am giving this Dyson 4 stars. On the other hand, blade-less fan is every parents with little one’s should go for!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great air purifier

    Posted
    TBenjamin73
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While Dyson IS expensive, I have enjoyed every Dyson product I have ever tried. This air purifier is no exception. It IS expensive, but it's worth it!! We can cook a meal in the kitchen (our air purifier is in between the kitchen and living room. We have an open plan for the two rooms) and within seconds, on auto, the fan will increase to whatever level is necessary to clean and filter the air. It comes with a nice little remote control that sits on top of the unit and is held in place by a magnet. It also has an app you can download to control the unit. Putting it together is super simple. Just snap the top part, to the bottom and plug in! Easy!! Filters are a bit expense, but they only have to be replaced once a year. The fan is super quiet, even on 10 its pretty quiet. Anything 7 and under, you won't even hear. So far, we have loved this unit. It says it has odor control, but, we have 4 cats and a dog and our house still has some odor from pet accidents. However, the overall smell is not as bad as it used to be. I haven't noticed us needing to dust as much as we used to either!! So, that is a definite plus. I haven't checked the HEPA filter since we bought it, but I guess I really should. Just to see how much it has captured. Overall, I would recommend this unit. As stated prior, it IS expensive. But, it is super quite and does a very good job.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent for Older Homes

    Posted
    ProStudent25
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this as a gift for my parents for the holidays. I thought this was awkward because who buys an air purifier for a present?. Well, someone who wants better health for their parents, that's who! Mom has several respiratory problems which have developed as she has gotten older. I honestly thought this would help a little, but I did not realize how much of a difference it would make. First, I'm not claiming it will help relieve respiratory ailments. What I will say though is you know how you have that older person smell become present as people get older? I came to visit after mom had plugged this in and set it up (by herself, BTW) and the first thing I noticed was that smell was gone! It was the home I remember from childhood where I had played video games, threw a baseball into the wall, broke the banister riding down the stairs... It just was. No deodorants, sprays, or odors noted. Also whenever I visit I always felt like I coughed and had a dry throat in the morning. That was gone too! So as a purifier I recommend this. Well worth the price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Style, Good App, Cools and Filters Perfectly

    Posted
    Pippup
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    There's not a ton to say about this other than it's typical Dyson fare: it's very stylish, works extremely well, but certainly pricey. Filter looks like it will last about 10 months, which is good considering that I run the device ~20 hours per day and also live in a major city. The app keeps tabs on what matters such as local air and weather conditions, filter status, target temp, etc. It's very easy to connect to WiFi and configure with app and I haven't had one issue yet with connection. My only very small nit-pick is that the remote is line of site infrared and the receiver is in the base of the fan so sometimes the fan fails to receive button commands, requiring me to more deliberately point at the base. One final note, if you have Amazon Echo and hooking up Alexa to Dyson is critical to you, I may steer you away from this device. Thus far, Alexa fails to connect to Dyson servers and authorize the connection, meaning I still cannot control the fan with voice commands. I think to 99.9% of people this won't matter but I figure it's worth noting. Regardless, this was a great buy and I love the capabilities of this appliance. I would not hesitate to buy another for other rooms in my home.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Another Dyson Miracle Machine

    Posted
    TomRitucci

    This thing is truly amazing. To test it out, I kept it in auto mode all day while at work. When I came home the fan was off because the air was COMPLETELY clean after going on and off as required in the empty house. I took a can of my girlfriend's hairspray and put two quick puffs into the air. Not more than five seconds later, the fan turned on at speed level 10 as if it were the end of the world and poison was in my house. After a few minutes it gradually worked its way down in speed until the air was completely clean. For it to sense the small amount of hairspray and react with a fan speed level 10, you can have some serious piece of mind knowing that your air quality is as clean as the French Alps when the fan is off or at speed level 1 most of the day. In addition to this, when I opened the app it showed a major spike in the air quality at the exact time that I sprayed the hairspray. If you have allergies, you need this product!!! Another perfect example of Dyson engineering.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The future is now

    Posted
    platypusb
    • My Best Buy® Elite Plus MemberElite Plus Member

    Wanted a Dyson Air Multiplier (fancy word for fan) for awhile. This had an air purifier, which my allergy and former-asthma suffering self could use (and justify to the wife), so I bought it as soon as I was able to get 10% off at Best Buy. Started off great, then I got the app, then I learned about my air quality, and how it improves if I open the window from time to time, leave the fan on, and vacuum often. Then it starts judging, reminding me that when air quality deteriorates that I need to vacuum. Basically it made me cave and buy a robotic vacuum from Dyson. Because I'm lazy, but somehow the app made me care more about this one deficiency on my part. Anyway, no question this is a top notch product. Just prepare for your new app based robotic assistants to disapprove of your lifestyle choices despite your noblest intentions. I tried throwing money at the problem. We'll see if that's enough.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I think it does the job

    Posted
    Lori
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I don’t know that I can say it definitely works or not (the purifying component). I’ve noticed that if I’m running it on automatic mode, it will randomly turn on. I can only assume it senses some kind of air contaminant. It has turned on when I’ve blown out a candle or introduced some MDF types of items into the room. It cools nicely. It doesn’t compare to something like an AC, but it did circulate cooler air to areas that the ac doesn’t reach. Plus, it doesn’t blast air at you like traditional fans. It’s more of a “smooth” air. I gave it one star less because it has this kind of high pitched noise. It isn’t as loud while running as a traditional fan, but when the room is quiet, you can kind of hear a little high-pitched whirring that can be annoying to people sensitive to noises like this.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good machine, terrible app

    Posted
    MeDavid16

    The machine/function itself does what it advertises. I'm just a little frustrated that the app/Alexa function is unreliable. The machine sometimes disconnects from Alexa (but does not disconnect from the Dyson app). I'm computer savvy and made multiple adjustments, and the only thing that fixes the issue is I completely remove the Alexa skill/applet, and reinstall it, then it works. Also you can review the comments on the software/app, it's just a poorly controlled / Q&A app, very unnatural interface, very uncustomizable. Whoever led that part of the development should be replaced. There's so many negative reviews/comments about the Alexa interface. Bottom line - machine works great. Alexa function is spotty, but when it does work it's great. The good news is it's software, usually that can be improved on overtime.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great when it worked

    Posted
    bobgoblin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had it less than a month when I received an error - a foreboding static "E" on the display. The phone app notified me soon afterwards. I contacted Dyson via email through the app, but that went in circles. When I arrived home that evening, I called. The Dyson agent issued a return notice. I dropped it off at a UPS store, they boxed it and shipped it back to Dyson. I am currently waiting the replacement. The UPS agent commented that they have sent a lot of these back to Dyson. The unit itself worked wonderfully until its fatal flaw - which sounded like the motor locking up when it was switched on. The Dyson air purifier's absence was noticeable when I returned home from work today, as the air was a bit musty and still held the faint odor of last night's T-bone. Currently, I patiently await the arrival of the replacement unit. Hopefully it will be a corrected generation, cleansing the air of my abode once again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great air purifier with extra bells and whistles

    Posted
    doubledown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a great air purifier that we use in our daughters room. It allows the air purifier to be controlled via remote when we're in her room and also through the app for our iphones. My wife and I can both control the device whether we're at home or on the road and it also lists out information such as temp., humidity and what it deems is the "air quality". Over the last month or so, it's been pretty accurate on all of those, however, it sits on the floor and ours are generally cold so it's portraying the temp of the floors more than the temp of what the middle of the room feels like, just an FYI. Overall this is a great product that has helped our daughter with her sinuses. The OBVIOUS drawback is that it's pricey but if you have the means to spend the $$, then I wouldn't hold back. It's a solid product with nice features that make it worthwhile. No regrets even 1-2 months after purchase!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good not Great

    Posted
    JayD9
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like Dyson products, i'll gladly pay the premium for a well engineered product whose function and aesthetic are great. This Pure Cool Link gets the job done in a cleverly designed product. The ability to control the unit via the app and a remote is a nice perk. If you're looking to purchase the unit as a fan, be forewarned that its good but not great. If you're expecting it to cool (referencing the title of the product), it's pretty 'meh.' Where the unit excels is it's smart design, long life filter, clean air output and very, very quiet operation. Actually, unless it's on it's highest setting you'd be hard pressed to hear it. If you're REALLY smart about the purchase, you'll price match it with other vendors if BB isn't the cheapest price. I've consistently found that BB gladly price matches and offers exceptional customer support. I'm a fan.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    Louistrc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I never imagined that I would ever buy a Dyson fan of any kind but I now own 3. This is a great product and lives up to everything Dyson says about their product. I love that I can control it from my Dyson app and that it has plenty of features. It is very quiet (not to the point you do not hear it at the highest speed) especially compared to other fans. You can adjust the fan speed, have it on a timer and their remote control is a great feature to have. You can disperse the "cool wind" or stream it so it is pointed and blowing on you or whatever you want it to be. The air quality is better and you can see it for yourself on their app and when you are in the room. I highly and strongly recommend this and other Dyson products. Truly worth the money!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good design but quite pricey for what you get

    Posted
    john2830
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the fan on a Best Buy daily deal. We have a Dyson vacuum and love it. It has outlasted any other vacuum and never required maintenance. So I expected the fan to be on par. It's nice looking and quiet on low speeds. It fell short on delivering the air flow I desired until the higher speeds were employed. This also increased the noise to a level I felt was not acceptable for the price I paid. I have since returned it for credit. I probably would have kept it at half the price I paid but could not justify keeping it even at a "daily deal" reduced price. I'm still searching for my next fan and maybe I'm just hard to please. I just didn't feel the price point was appropriate for what I got. You may feel differently.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Pure Cool Link purifier. I am sorry to hear you are less than satisfied with the noise level. We understand that you may have already returned the purifier, however, we would value the opportunity to learn more about your experience. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US