Customer Ratings & Reviews
- Model:
- 216829-01
- SKU:
- 6253910
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers love the ease of use, powerful suction, and lightweight design of the V6 Animal Extra Bagless Cordless Stick Vacuum. Many appreciate its strong performance, particularly for pet hair removal, and the useful attachments. However, some customers point out that the battery life is a significant drawback, and the dustbin fills up quickly. The price point is also mentioned as a potential concern for some buyers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Sad Day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this August 17, 2018. It is November 28, 2018, and it no longer works. The product was great while it lasted but for the hefty price tag, I expected it to last longer than 3 months! BUYER BEWARE. I sincerely regret all the recommendations I have made. I know at least 3 people that are giving these as gifts for Christmas unless I can get to them first!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear that you're having trouble, and are not satisfied with your Dyson V6 Animal cordless. While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, and help to ensure that your Dyson is working properly. Please feel free to contact us directly at [email protected] and we'd be happy to offer further assistance.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Happy when it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first few months of having this vacuum were great, but now I have to disassemble it multiple times to vacuum the house. Hair gets tangled in the spindle and then it gets stuck. I understand that this happens, but I'll clean it completely, clean for 2 minutes and here we go again. I have never paid this much for a vacuum and very disappointed that I did.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. I'm sorry to read this review and learn of your disappointment with your Dyson V6 Animal. One thing I can confirm is that Dyson cleaner heads do feature a sensor inside of the brush motor which is designed to stop the brush from spinning if too much tension is felt on the motor. We do recommend regular routine maintenance of the cleaner head to help ensure optimal performance from your machine. Also, while we find most problems may be resolved via simple, yet effective troubleshooting at home, this is certainly not the kind of experience we expect for any of our valued owners. Rest assured, we're keen to learn more about your experience and provide you with support. Please feel free to contact us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Service
- Cons mentioned:Battery life
Lasted Less Than Two Years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will not buy another Dyson. It didn't even last two years. The cost to repair it was almost as much as buying a new one. I hated the fact that I had to hold the trigger down continuously to vacuum. Don't believe the Dyson hype!
No, I would not recommend this to a friend - Cons mentioned:Price
us$450 for only two years service?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice vacuum but after two years is not working. I paid us$450 for a Dyson animal that last only two years. I firmly believe we can buy a cheaper vacuum and have the same time service or more.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Jota, its Tameka with Dyson. I am very sorry to hear that your Dyson is not working. We are more than happy to help with this. Please send us an email directly at [email protected] with a detailed description of the issue you having, your serial number and contact details. We look forward to hearing from you soon. Thank you for your time.
Best wishes,
Tameka
Dyson Customer Service
Can't even vacuum up Cheerios.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price of this item, it has significantly underperformed. With 2 small children we bought this vacuum for quick clean up under the table after meal time. The floor attachment does not have the clearance to vacuum anything the size of a Cheerio. Also, the intake vent clogs quite easily. Finally, while you are vacuuming, crumbs and dirt spin around in the floor attachment brush, but fail to be sucked into the canister. So when the machine powers down, the brush stops spinning and drops the waste back onto the floor. I realize that this is not a full size vacuum, but feel it should be able to do a better job.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson V6 Animal. I am sorry to hear of the unique experience. If the debris is too heavy to be lifted with standard mode, we do recommend switching the vacuum to MAX mode.
We would value the opportunity to address these concerns in more detail. Please contact us at [email protected] with a description of the issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Over priced and breaks often
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks of use, the roller stopped working (Dyson replaced). After another month, the motor stopped (Dyson gave a lengthy set of instructions that limped it along for another week or so). Motor stopped for good after another week (Dyson replaced). After another 2 months, the flip lid no longer opens (spring broke). It's one of the worst suction vacuums I've ever owned. I'll go over the same area multiple times before just giving up and sweeping the old fashioned way. Total waste of money.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson V6 Animal. I am sorry to hear of the difficulties described as this is very unusual. I understand that we were able to replace some of the parts and want to ensure that your vacuum is still working as intended. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Wonderful while it worked!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum but only lasted two years and the motor died. We paid 400.00 for this brand new. Very disappointed in the longevity especially since we took very good care of it. Cmon Dyson you can do better than this.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Hunter, this is Kelly with Dyson. I am sorry to hear that the motor on your Dyson V6 Animal Cord-Free doesn't seem to be performing as intended. This is certainly unusual to hear. While we never expect any issues to occur with your vacuum, we do make ourselves available 24 hours a day, via live chat and email, should help ever be needed. Regardless of warranty status, we are always on call to provide troubleshooting assistance, and would value the opportunity to ensure that your Dyson is performing as intended. Please feel free to contact us directly at [email protected]. We will look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
battery does not last more than 5 mins.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vey expensive vacuum that only last five minutes!!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the V6 Animal. The V6 is a great cordless for in between cleanings, quick clean ups or small areas as it does feature 20 minutes of constant suction in standard mode and 6 minutes on MAX power for tougher jobs.
If you are not getting the specified run times Please contact us at [email protected],
include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service