Customer Ratings & Reviews
- Model:
- 245202-01
- SKU:
- 6191441
Rating by feature
- Cleaning Quality
Rating 4.5 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the ease of use, strong suction, and lightweight design of the V7 Animal Cordless Stick Vacuum as key strengths. Many appreciate its cordless functionality and the various attachments included. However, some users point to the battery life as needing improvement, and a few mention concerns about the price and cleaning performance on certain carpet types. The vacuum's run time on higher power settings is also a point of feedback from some customers.
This summary was generated by AI based on customer reviews.
No more time
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not any more vacuum time Disappointed great vacuum but you have to be quick
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Sam, this is Kelly with Dyson. The Dyson V7 Animal cordless vacuum cleaner has a run-time enhancing trigger. Battery power is only used when the trigger is pushed – it is not wasted when moving from room to room, or moving around obstacles. All of our cordless units do come switched on to MAX mode out of the box, otherwise, when not set to MAX mode, a full charge gives 30 minutes of fade free power or 20 minutes when using the motorized floor tool.
When using your machine in MAX with the direct-drive Motorhead, run time will be approximately 7 minutes. Dyson Animal variants come equipped with a mini motorized head which is designed to pick up pet hair from furniture and stairs. You can also use this tool with the machine in MAX power for optimum pick-up, if you find that standard power is leaving pet hair behind.
We'd value the opportunity to assist you, to make sure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We're keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor suction on regular power, only 6 minutes of use on high power. Not worth the money. Returned it
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi William, this is Kelly with Dyson. The Dyson V7 Animal cordless vacuum cleaner has a run-time enhancing trigger. Battery power is only used when the trigger is pushed – it is not wasted when moving from room to room, or moving around obstacles. All of our cordless units do come switched on to MAX mode out of the box, otherwise, when not set to MAX mode, a full charge gives 30 minutes of fade free power or 20 minutes when using the motorized floor tool.
When using your machine in MAX with the direct-drive Motorhead, run time will be approximately 7 minutes. Dyson Animal variants come equipped with a mini motorized head which is designed to pick up pet hair from furniture and stairs. You can also use this tool with the machine in MAX power for optimum pick-up, if you find that standard power is leaving pet hair behind.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Just ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice on rugs but wished it worked better on hard floors
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson V7 Animal. We would value the opportunity to ensure that your vacuum is performing as designed, or address any questions or concerns you may have. Please feel free to email [email protected] we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
Horrible Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would purchase at a place that guarantees their products and doesn't sell used and opened merchandise that is supposed to be new. If it breaks or after the 14 day return policy. Too bad! They won't return it. I would go to costco before I ever bought anything here again.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We are sorry to hear of your disappointing purchase experience with your Dyson V7 Animal. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
Battery Issue
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Dyson I purchase and the battery or charger has been an issue. In just over 1 year the unit keeps shutting off after a minute. Every several charges it will kick in to normal. It is really a crap shoot.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We are sorry to read your review, and learn that you've encountered issues with your V7 Animal holding a charge. With regard to battery life on our V7, your machine features two power modes, regular and MAX. Right out of the box, the machine will be set to MAX power, which provides a generous boost of suction power to tackle more stubborn messes or larger debris. In this mode, your run time will be up to 7 minutes. For everyday household vacuuming, regular power mode will provide sufficient suction, along with 20-30 minutes of run time, depending on the tool being used.
We'd value the opportunity to assist you, to make sure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We're keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
Waste
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this, 10 minutes of vacuum power. Then dead ! That’s afwul! Then the replacement is on back order
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Rippedoff,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your experience with your V7 Animal cordless machine. The V7 cordless machine has two power modes: max mode and powerful suction mode. The machine provides up to 30 minutes in powerful suction mode and up to 7 minutes in max mode. Out the box, the machine is set to max mode. Max mode is made to be a temporary boost of power for particularly stubborn messes as the powerful suction mode is ideal for most cleaning tasks.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Support
Great wireless vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO garbage so good for a wireless vacuum. I will continue to use
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Frankie, this is Carissa with Dyson. We are sorry to hear you are not completely satisfied with our V7 Animal, but you may be interested to know our V7 Animal comes with a 2 year manufacturers warranty and a team of experts to ensure the machine is working as intended. We hope you choose to reach out to us at [email protected]. Best wishes, Carissa Dyson Customer Support
So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuuming is not so powerful unfortunately. Not recommend.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Iyama, this is Kelly with Dyson. The Dyson V7 Animal cordless vacuum features two suction modes, MAX and regular power. While regular power is suitable for most household messes, you may find that some debris is more stubborn to pick up and does require MAX power mode. While in MAX power, your unit will receive a boost of power, making suction more powerful. When fully charged, you can expect run time from 7-30 minutes, depending on which suction mode and tools you are using.
The issue you're having with suction power sounds very unusual. We would value the opportunity to ensure that your unit is performing as intended as we are committed to customer satisfaction. Please do not hesitate to reach out to [email protected]. We are keen on providing support.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about 5 minutes then stopped working. Does not charge and do not recommend
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to read your review and hear of the experience you had with your Dyson V7 Animal. Having just 5 minutes of run time would be unusual. However, if not fully charged and if being used in MAX suction mode, that would explain why this occurred.
The Dyson V7 Animal cordless vacuum cleaner has a run-time enhancing trigger. Battery power is only used when the trigger is pushed – it is not wasted when moving from room to room, or moving around obstacles. All of our cordless units do come switched on to MAX mode out of the box, otherwise, when not set to MAX mode, a full charge gives 30 minutes of fade free power or 20 minutes when using the motorized floor tool.
When using your machine in MAX with the direct-drive Motorhead, run time will be approximately 7 minutes. Dyson Animal variants come equipped with a mini motorized head which is designed to pick up pet hair from furniture and stairs. You can also use this tool with the machine in MAX power for optimum pick-up, if you find that standard power is leaving pet hair behind.
We'd value the opportunity to assist you, to make sure your Dyson is working properly. Please feel free to contact us directly at askdysonus@dyson.com. We're keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
Necer again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad, what the seller said is not what’s right, battery long last a couple of minutes, cannot be used in normal power just in high power, not worth. High price, nice looking , bad performances , I want my money back
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. The V7 is designed to get 30 minutes of run time in standard mode with no motorized tool attached, 20 minutes with the motorized head in standard mode and 6 minutes in MAX mode as advertised.
If you are not getting the specified run times, please contact us at [email protected],
include your name and contact information, and we will be glad to assist.
Best Wishes,
Krystal
Dyson Customer Support
- Cons mentioned:Battery life
Must return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, keeps shutting off . only used 3 times and all 3 times it shuts off as soon as it goes onto very low pile carpet
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Diane, this is Kelly with Dyson. We're sorry to hear that your Dyson V7 Animal would shut off, while vacuuming your carpeting. One thing I can confirm is that Dyson cleaner heads do feature a sensor inside of the brush motor which is designed to stop the brush from spinning if too much tension is felt on the motor. We do recommend regular routine maintenance of the cleaner head to help ensure optimal performance from your machine. While we don't ever expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Bad agent service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of disappointed. I bought them for gifts for friends and a item had been delayed for 1 month. When I talked with an agent, I provided all the details, but didn't get solved.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Asuka, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. You're encouraged to reach out to the retailer to inform them of the issue.
We're also happy to provide support to you, if needed. Feel free to reach us at askdysonus@dyson.com and we'll be privileged to assist further!
Thanks for your support of Dyson technology.
Best wishes,
Tia
Dyson Customer Support
Not good on hardwood floors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this and was great until we installed new hardwood floors, this one left random scratches in the floors. We tried locating where they were coming from on the vacuum but were unable too. We traded it in for the hardwood floor only device.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I am sorry to hear about the unique experience you had with your Dyson V7 Animal, and would value the opportunity to address this in more detail. Feel free to contact us at [email protected] and we will be happy to help.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
Already Returning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great when I purchased it in November 2018. Now February 2019, 4 months later, and it won’t charge. Not what I was expecting from Dyson and especially for the price I payed for the vacuum.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Josh, this is Kelly with Dyson. Thank you for taking the time to write your review. I'm happy to hear that you've had such a positive experience with your Dyson up to this point. It sounds very unusual that you're having an issue with your V7 Animal not charging so soon after receiving it. As a reminder, while we don't expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
Not what i expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After hearing that DYSON is the top of the line in this product i do not agree. Took the item home charged it and after it was fully charged it lasted 15 minutes and died. Charge does not last long.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. The V7 is designed to get 30 minutes of run time in standard mode with no motorized tool attached, 20 minutes with the motorized head in standard mode and 6 minutes in MAX mode as advertised.
If you are not getting the specified run times, please contact us at [email protected],
include your name and contact information, and we will be glad to assist.
Best Wishes,
Krystal
Dyson Customer Support
- Cons mentioned:Battery life
I expected better from Dyson, disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charge is pitiful. Would not even hold a charge long enough to vacuum under the bed. I will be returning
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Spring, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us. As a mention, for longer cleaning sessions, we suggest switching your unit to the extended run mode as the MAX mode only allows for 6 minutes of power.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
- Cons mentioned:Battery life
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The suction on this vacuum is flawless! But it only gave me less than 10 minutes of vacuum time which is horrible and I charged it all night long there is definitely a flaw
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I am happy to hear how pleased you've been with the suction power on your Dyson V7 Animal, thus far in your use. The Dyson V7 Animal cordless vacuum cleaner has a run-time enhancing trigger. Battery power is only used when the trigger is pushed – it is not wasted when moving from room to room, or moving around obstacles. All of our cordless units do come switched on to MAX mode out of the box, otherwise, when not set to MAX mode, a full charge gives 30 minutes of fade free power or 20 minutes when using the motorized floor tool.
When using your machine in MAX with the direct-drive Motorhead, run time will be approximately 7 minutes. Dyson Animal variants come equipped with a mini motorized head which is designed to pick up pet hair from furniture and stairs. You can also use this tool with the machine in MAX power for optimum pick-up, if you find that standard power is leaving pet hair behind.
We'd value the opportunity to assist you, to make sure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We're keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
horrible battery life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery stopped working within a year. now it is a piece of garbage that does not hold charge for 30 seconds. DO NOT BUY THIS!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Hazel, this is Kelly with Dyson. I'm sorry to read your review and hear that you've been so disappointed with your Dyson V7 Animal. It sounds very unusual that you're having an issue with your V7 not charging after just a year of use. As a reminder, while we don't expect any issues to occur, Dyson does back your new machine from an authorized retailer with a free 2-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Battery life
Dyson 7-Animal. Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst vacuum I have bought. It runs about 10 minutes and then needs a long charge to work again. I’d give it no stars if it were possible
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. The V7 is designed to get 30 minutes of run time in standard mode with no motorized tool attached, 20 minutes with the motorized head in standard mode and 6 minutes in MAX mode as advertised.
If you are not getting the specified run times, please contact us at [email protected],
include your name and contact information, and we will be glad to assist.
Best Wishes,
Krystal
Dyson Customer Support
Love Dyson but not this one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The head on this stops rotating constantly. DYSON customers service for this machine is not helpful. Works ok for hardwood floors but terrible on Max suction and carpets.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I am sorry to hear that you are experiencing an issue with your Dyson V7 Animal on your carpeting. I am also sorry to learn of your experience while reaching out to us for support. That is not the level of support that we would expect for our owners. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support