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    • Brand Response

      DysonProductExpert 

      March 21, 2017

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the V7 Motorhead. I am sorry to hear of this unusual experience. Here at Dyson, we are committed to absolute customer satisfaction and if you received less than quality service, we want to make sure this is addressed.

      As for the mounting hardware you mentioned, unfortunately, none of our cordless machines come with the mounting hardware due to the different wall types consumers may have. Therefore, having one set of mounting hardware may not work for everyone. We encourage those that are unsure of the type of screws to use, to check with their local hardware store for the proper screws for their wall type.

      We ask that you contact us so that we can address the level of service you were provided along with checking on the chip on your machine. You can reach us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Support Dyson-EN_US