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ecobee - ecobee3 lite Smart Thermostat - Black-Front_Standard

ecobee - ecobee3 lite Smart Thermostat - Black

Model: EB-STATE3LT-02SKU: 5823200

Customer rating

Rating 4.7 out of 5 stars with 740 reviews

96%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 8 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Impressive smart thermostat so far!

    Posted
    Tonii

    This is my personal review on the Ecobee3 Lite smart thermostat, which I got during a great promotion ran by Best Buy which included a free Echo Dot. I've had this thermostat for just about a month now and have been trying to learn most of its features since then. The first thing you must know is that this device requires a C-wire for power since it does not have a backup battery. This may be a challenge or a problem for a person who has little-to-none knowledge of how HVAC systems work as it will require the user to run an included adapter (Power Extender Kit) from your HVAC system which will eventually provide power to the Ecobee3 Lite thermostat. The instructions are very straight forward but again, if you do not feel comfortable opening your HVAC system and connecting the wires to the PEK, I would recommend to hire a licensed technician to do the work or buy a different smart thermostat that does not require a C-wire. Otherwise, the installation takes roughly half an hour (which is what it took me to complete with no prior experience of replacing/installing a thermostat). Out of the box, you get the thermostat, wire labels, a white backplate (in case you need to cover any holes from your previous thermostat), the Power Extender Kit (PEK, in case your thermostat does not have a C-wire), a backplate (to connect the wires), a couple of screws & wall anchors, and the installation manual. You will need a precision screw driver to remove wires from the old thermostat, a 3/16" drill bit, a phillips screw driver and a drill to facilitate the installation. If you do not have a cordless/corded drill, you can still get around with the installation but will take some additional time & effort. Remember to always follow safety procedures before working with electricity around your house to avoid serious injuries. Now onto the features I've tried so far. The Ecobee3 Lite supports a wide variety of third-party integrations such as Amazon Alexa, Apple Home Kit, Google Assistant to name a few. This gives a wide range of users to be able to control their smart thermostat with their voice, smart phone or automation. When you are initializing setting up the device, you are greeted with an Ecobee welcome message. You then have to give it a name, configure your Wireless network for communication, and most importantly, register your device. The device has three different comfort settings; Home, Away, and Sleep. These settings can be modified to your needs which can then be added to your weekly schedule with a specific time to run them. If there is one annoying thing I do not like so far is the fact that you cannot remove all comfort settings for a specific day from your weekly schedule. It must have at least one comfort setting to run unless you turn off the HVAC system from the thermostat. The thermostat by default comes with the "Smart Recovery" feature enabled, which Ecobee support said this feature allows your thermostat to understand your AC/heating pattern in how long it takes for your home to get to the desired temperature from your schedule. The thermostat takes into account the performance of the HVAC equipment relative to the effects of the inside temperature & predicts how long it will take to bring your home to a given temperature. This basically means that if you have your schedule set to "Away" mode from 8AM - 5PM (to be within a certain temperature range before it turns on your AC/heater), and then starting at 5PM you have it set to "Home" (again to be at a certain temperature range), it can still turn on your AC/heater during the "Away" mode in order to get to the desired temperature by the time you get home at 5PM, for instance. I do not like this "Smart Recovery" feature as the purpose of the "Away" schedule I set up is so that the A/C is never on while I'm not home. If you are like me, you can turn off this feature directly from the thermostat by going to Main Menu > Settings > Preferences > Heating/Cooling Smart Recovery. I also like the fact that their software is very similar across all platforms (mobile apps, website & thermostat screen), this makes it a lot easier to navigate around without having to learn it all over again when using a different device. You can also restrict access control to the thermostat by setting up a code in order to access the system. This is great if you have kids in the house or if using in a shared environment such as an office where only certain individuals may have access to change its settings without having to install a lock box on. The Ecobee3 Lite supports the proprietary room sensors, which can be added to different rooms and balance the temperature around your house. This is probably more suitable for two-story homes or bigger homes where temperature ranges drastically at certain times of the day. If you have a newer home with an open-floor plan, these sensors may not be very useful. Below is a summary of the Pros and Cons I have found out so far: Pros: - Compatible with Amazon Alexa and Apple's Home Kit & Google Assistant. - Uses geofencing to detect when you enter/exit a certain zone (configured by user) which will either trigger the thermostat to turn on or off. - Wireless connectivity compatible to 802.11 b/g/n @ 2.4GHz - 3-year warranty (that's two more years than the Nest) - Compatible with most HVAC systems (see Ecobee's website for additional info) - Schedule "Vacation" mode to overwrite your weekly schedule and keep HVAC system off if necessary. - Intuitive & seamless integration of their software across all platforms (smartphone app, online page, & thermostat's home screen) - Fast-response & bright touchscreen. - Access controls allows only those individuals with the configured code to change its settings. - Supports room sensors to add around the house and balance the temperature. - Useful data reports about your home's temperature & system information. - Can set reminders to change furnace filters & HVAC maintenance. - Great design. Cons: - Does not come with a backup battery, hence requiring a C-wire (this may be a problem for older homes). - Cannot create additional custom settings. - Cannot remove custom settings from weekly schedule. - Does not support dehumidifiers (this is more of a personal preference)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Thermostat

    Posted
    TexasBuckeye
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is the best thermostat on the market (smart or otherwise). Nest may get more exposure but ecobee is far and away the better of the two. It is HomeKit compatible, works with Alexa, and has an exceptional number of settings allowing for granular control. The ecobee app is extremely easy to use (and you should have it for installation and setup but I don’t think it’s required). It’s got a better interface on tablets (iPads, etc.) than on phones. It’s extremely easy to install if you do use the app - it walks you through everything and the package contains wire labels should a repair or replacement be necessary. It took me about 30 minutes total to install both of ours (2 zone system). A word of warning about self-installation - while it’s very simple for those who are even remotely handy, it COULD VOID THE WARRANTY if the thermostat is not installed by a HVAC professional. We have had our ecobee 3 lites (to which we’ve added 8 room/motion sensors) for about a year now and our electric bill dropped by about 27%. And that’s just because we set up a schedule for Home, Away, and Sleep. We keep the thermostat on Auto and it stays in the 68-72 degrees F range. We occasionally adjust the thermostat by a degree or two if needed - it will give you 4 options for when to revert back to previous settings: 1. 2 hours from “now” 2. 4 hours from “now” 3. When I leave 4. When I change it So if you’re the type of person who doesn’t like getting out of the shower and stepping into a cold bathroom, you can bump it up a degree or so right when you wake up. I honestly cannot say enough good things about this thermostat. We looked at Nest, ecobee, and Honeywell thermostats and I’m very glad that we made the choice that we did. I have already got my parents to switch theirs out to the same thermostat. You will not be disappointed with any of the ecobee thermostats.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Thermostat

    Posted
    Alex

    I got my Ecobee 3 Lite few weeks ago and I can't be happier with it. The installation process was seamless even on my four cable wiring, using the Power Extender Kit provided by Ecobee and the VERY clear instructions provided with the unit. The functionality provided is amazing. I’m using Geofencing on my iPhone (now also available for Android). Every time I leave the house, the Ecobee goes into Away mode and saves energy. Upon return, it goes back to schedule and keeps the house comfortable. It also has different threshold configuration settings like minimum external temperature to prevent your AC from triggering if it’s too cold outside, preventing damage to your AC unit. They also provide you with all the stats you need to check the efficiency of your home, check the threshold triggering your heating / AC. This lets you see the actual conditions triggering the system in order to let you make better decisions and adjust the setting accordingly. I would recommend the Ecobee 3 to anyone looking for a smart thermostat.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent value for features

    Posted
    WiFiWizard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have the Ecobee3 Lite downstairs in the more or less open floorplan public areas, and the Ecobee4 upstairs. Frankly, I like the features of the 4 better, at least in its application - I can put sensors in the bedrooms and have the occupied rooms given priority in terms of comfort. That said, the 3 is a great set of features, and works well for our purposes. If I wanted to do so, I could add sensors to it, but the base unit doesn't have a sensor so doesn't detect the geofencing home/away status. It's terrific for the money, and gives me good information. Unlike the programmable units these replaced, there is no battery for storage of configuration. You need good wireless network coverage to permit communication with the Ecobee servers, and a network outage puts them in a less robust mode. But since these are intended as a "Smart Home" adjunct, wireless is assumed. Important note from a certified wireless engineer - be sure you have good coverage. It's best not to plan for a single wireless router/access point to cover more than about 1500 square feet unless you have a very open floorplan. I get about 600 square feet each in the upstairs bedroom level of our home, with good coverage. If you have an Android device, you can download Aruba Utilities from Aruba Networks (enterprise wireless vendor) at no charge to check your signal levels. It works with any WiFi, so you don't have to be running commercial grade gear.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nest is for the birds!

    Posted
    jetmoney

    The Ecobee3 Lite was a major upgrade for us from a basic digital thermostat. Its functionality allows us to adjust the temperature when we are out of the house, using a mobile app - came in very handy during the winters, knowing we could come home to a toasty warm house after we had activated the "away" settings as we left. We installed room sensors in our master bedroom and our basement, so the unit is able to adjust temperatures based on occupied areas of the house. The installation is fairly straight forward, although I had to use the PEK module due to the wiring in my house. Once I sent pics of my furnace wiring, customer service was able to talk me through the install, and it was clear sailing after that (depending on your wiring, you may need to have some wire nuts/marrettes on hand). One tip: before mounting your room sensors, place them in the area you would like to keep them for 36 hours, to ensure the signal is strong enough to maintain a connection - I mounted them right away, and later that night, the signal was lost, but reconnected a few hours later. I will need to move one sensor to another wall, but I look forward to utilizing the full functionality of the Ecobee 3 Lite. The Ecobee website offers detailed analysis of your furnace/air condition usage, and compares it to other users in your area.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great addition to my "smart home"

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this after my Honeywell non-smart thermostat was accidentally knocked off the wall & stopped booting up, though really that's just an excuse, since I've wanted this since seeing it at a friend's house. I was concerned about the install due to my house's lack of a C-wire, but the included connector for the HVAC's power panel was easy enough to install and helped provide more power to the wall port. For clarification, this plugs into the panel on your HVAC, likely your furnace, inside, and uses existing wiring there. It's like a dongle, just hangs off of the panel, but pushes power up to the unit via the cables already installed on your panel. I'm not an electrician so it's hard for me to explain, but it was easy enough to install! Anyway, once that part was done, the thermostat itself was easy to label & attach to the wall, and very easy to configure using my iPhone. I set it to its lowest setting: it's summer right now, and I have to set it to 65 for my upstairs to be comfortably 70 or so. I have ordered the extra sensors, so I can put them around the house (upstairs especially) to see if this helps the ecobee to run more efficiently once it sees that those rooms are sufficiently cooled as well. I love being able to access my thermostat from my Echo when home, or my iPhone when I'm out, so that if I'm out for longer than a few hours, I can up the thermostat to a higher temperature so my HVAC isn't running as much. So far, it's been a breeze to use & configure, and even keeps my house cooler than my previous thermostat. If you're looking for a smart solution, I'd definitely recommend this one for you.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Gives NEST a run for it's money

    Posted
    Greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like this product. It's not smart like the NEST and you do need to program it but it's super easy. What I really like about this product is you can link sensors to it for each room so you're not just getting a reading where the thermostat is. This will monitor the temp in all the rooms where a sensor is installed and try to balance the overall temp. Installation was a bit of a pain but, I have to admit, I am not all that handy. I think for most it would be a piece of cake. Technical support for the product is okay (Yes, I had to call support to get it installed. I'm not proud) but I think it's offshore. The lady I talked to had a very thick accent which made her hard to understand though she was knowledgeable about the product. This product also paired up with Alexa super easy and works fine. I would stay away from the Ecobee 4. The built in Alexa does not have the same microphone technology as the real Alexa. The pick up is not as good nor can it judge when another Alexa is closer to your voice so if you have multiple Alexas and bring in an Ecobee 4 the Ecobee 4 may try to speak over the other Alexas. Just get a real Alexa and an Ecobee 3 lite.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Product - My 3rd purchase!

    Posted
    KenRay
    • Verified PurchaserVerified Purchase

    This is the third Ecobee 3 I have installed in my homes - 2 Lites and 1 with sensors. The Lite version is the way to go. We have had little luck with the sensors and use that thermostat like a Lite. I installed this purchase on an oil fired, hot water baseboard system in our weekend house. Because the thermostats in this house only have two wires I needed to purchase a FastStat Common Maker to install at the furnace and at the thermostat. I followed the directions on the Ecobee support page. It took me about 30 minutes start to finish and the zone operates perfectly. Now we can set the heat up in the weekend house before we leave home and the house will be nice and toasty when we arrive. The thermostat shows up in the Ecobee App with our other two thermostats. When we leave at the end of the weekend, we just use the app to put the thermostat in away mode. Super easy. We can also monitor the temperature in the house using the app in case the heat stops working (provided power and internet stay on). I confirmed the Ecobee does not require an internet connection to function and will resume its program after a power outage. This was important for this application as the internet service here has poor reliability and power outages are common in the mountains. I tried this out by killing the power to the house and then turning it back on a few minutes later. The Ecobee reconnected and resumed its program. We love our Ecobees. It is rare to find a product that really lives up to its promise and the Ecobee delivers.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A lot of Bang for your Buck

    Posted
    Trick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Ecobee3 Lite is an amazing smart thermostat. Installation took less than 30 minutes. If you are replacing a larger "rectangular" thermostat I highly recommend ordering a wall plate from Amazon prior to installation. The consistency of appearance between the actual thermostat, app, and desktop view is fantastic. While the thermostat doesn't "learn" like the Nest Thermostat does, it does offer geo-fencing. In any event, we utilize a schedule and if our day isn't following the schedule then we just over-ride the schedules by asking our Google Home to set the temperature to XX degrees. Too easy! Also, if you have someone that keeps changing the thermostat when you really don't want them to, you can add a pin number to protect your temperature and your wallet. We will be looking to add a room sensor to a few rooms as we feel it will be a great addition and provide all rooms with a more consistent temperature since it averages the data. I've had the Ecobee3 lite for less than a month but it's been amazing and I look forward to seeing what kind of savings come from it. Easy to install, easy to use, and voice controlled = happy guy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best purchase

    Posted
    Floridamom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this thermostat for several different reasons. The first and most important is I gain control of the thermostat in my home while I am at work. My kids love to bump the air down that when I come home from work it is freezing in my house. I love controlling the air when I am not home. I also really like the thermostat display. It looks so much better and "techy" than my original thermostat. I love that it displays the temperature outside. Now, I am a single female and I have to call a handy-man for everything in my home. I have a brand new house that I installed this thermostat all by myself. So, yes it can be done. But don't believe the reviews that say it can be installed in 15 minutes. Maybe if you are an electrician, yes you can probably install it in 15 minutes. However, it took me several hours to install it. But it was well worth it. I eventually had to call Ecobee's customer service for help. Basically, the wiring that I set up was a little off I took a pic of and emailed to them. They looked at it and told me which wire I had in incorrectly. Now, there was also a second override that had to be completed as well before system would work. My suggestion for installation, call first and get help before spending too long on the installation if you can not get it up and running . Glad I purchased it. I really do love it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Smart Thermostat

    Posted
    nixalot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought the ecobee3 lite thermostat after reading other reviews. Our old manual thermostat was dying and I had just gotten an Amazon Echo, so I figured I would jump in with both feet and start my home automation project. The other reviews that I used as a basis by which to make my purchase did not lead my astray. It has excellent reviews and for good reason. The thermostat is very sleek and will complement any household. Like others, I only had a 4 wire thermostat and had to ustilize the included adapter kit for installation. This does require removing the panel from your air handler and re-wiring a few wires, but the instructions were very detailed and if you can turn a screwdriver there’s no reason you can’t install the adapter kit. Once wired up and mounted, the setup is straightforward, and after linking my ecobee account to my Amazon Echo I was up and running with voice commands. I highly recommend this thermostat for someone looking to add smart functionality to their HVAC system.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good thermostat, but I wish I got a Nest

    Posted
    NDBounce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This thermostat works as advertised, but I think I prefer the Nest, as it is easier to adjust manually. The Ecobee does not have an intuitive way to adjust the target temperature from the actual device, whereas the Nest has a nice nob that you just turn and viola, it works. The nest gives you a range, and good luck making sense of how to adjust it. It is not instinctive at all. I hope they issue an update where I can type in a target number, or move a dial to a target number, but as it stands, it is not an intuitive system at all. Given that this is in my mothers house, and she is not a tech person, a traditional thermostat with up/down buttons would have likely been easier for her to use than the Ecobee. Again, it does function, and does allow Alexa to control it (but even that needs refinement, as Alexa requires you to remember what you called the each thermostat and does not give you and option to add multiple nicknames to a thermostat, making you always wonder "did I call name the thermostat Main floor, or main level, or first floor" when asking Alexa to adjust the temp...by the time you figure that out, you could have manually walked over to a Nest (or other manual thermostat) and adjusted it (the Ecobee will take another PhD to figure out how to set a target temperature - so don't even try to set it manually)

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Same as programmable thermostat

    Posted
    LDoggie
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you already have a programmable thermostat, I don't see much benefit of any smart thermostat. The only real difference (imo) between a smart thermostat and a regular programmable thermostat is online connectivity and maybe voice control. Sure, there are some other features, but if you have a fairly set schedule, all you really need is a programmable thermostat. In fact, I programmed both of our Ecobee's (upstairs and basement furnaces) to run on a set schedule. No geofencing or any other home/away feature. We already had programmable thermostats and I was hesitant to buy these in the first place. The big feature I do appreciate is being able to raise/lower the temperature when en route from returning out of town. I'm not trying to knock this product (it's well built, easy to use, and a perfectly fine instrument), but smart thermostats may not be necessary for everyone. FYI... we didn't have the C wire and had to use the Power Extender Kit. Installation was easy. The provided directions were spot on. Set up was also very easy. Using the web app is very helpful.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy install thermostat for upgrade

    Posted
    Curtis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this controller for a heat pump system which is 18 years old to replace the original thermostat that stopped working. I give it a 5 star rating because I can find nothing to complain about. Pros: pricing was good for a smart thermostat and the install was very easy. It requires a few minutes to remove the old unit and get this one ready for install, but the app walked me through the install painlessly. Con: the original thermostat had a wiring configuration which differed from the Ecobee models given during installation but the system works like it did originally so I fretted the wiring needlessly while I was installing it. I would buy this product again

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Why did I wait so long to buy this?

    Posted
    VideoGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The past couple of weeks since installing this, the weather's been pretty variable - some days topping out in the 50s and dropping to the 30s, then a high in the 70s and lows in the 60s later in the same week, but my house has been more consistently comfortable than I'd ever experienced before. With the remote temperature and occupancy sensors, most of the over- and under-conditioning problems of the past have become a thing of the past, and I know that if it does get too warm or cool, a quick adjustment on my phone or a few words to Google Assistant can adjust it to a more comfortable place. As far as the install, it was straightforward, and the instructions in the app helped me to install the included Power Extender Kit in my furnace, since my system does not include a C wire (which prevented me from purchasing some other smart thermostats in the past). Overall, my experience with the ecobee3 lite has been great, thus far, and my only regret is that I didn't decide to buy and install one sooner.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Elegant and Functional.

    Posted
    Daniel

    When I first moved into my home, the first thing I had my sight set on replacing were the dual "non-smart" thermostats. With its Apple homekit integration, support for dual zone air conditioning, remote sensor capability, and flat out gorgeous display, going with the ecobee3 thermostat product lineup was a no brainer. For the upstairs, I purchased and installed the ecobee3 "senior" with a remote sensor. With a recent newborn, the remote sensor capability was a must have so that heating and/or cooling can be set based on what the room temperature is so that my newborn was in the ideal temperature conditions for sleeping. For the downstairs, I went with the ecobee lite since I didn't need the sensor capability and the price point was right up my alley. The ecobee3 products have been a great addition to the house. Easy to use, informative with the current weather conditions, and extremely handy with the home automation integration capability. Now if I can figure out a way to get my hands on an ecobee4.....

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Move Over Nest

    Posted
    imyourpal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Just the mere fact that this can display the current temp vs Nest E's lack of farsight is already a huge plus. While it does require a c-wire, there is a PEK that comes with the unit so you can set it up that way. Using the c-wire is better in the long run for your HVAC unit so it doesn't wear it out as fast. The app is essentially the exact same thing as the unit itself (minus a couple of settings), and you can adjust from the web as well. Native Alexa integration, and if you want to utilize with Google Home, create a free Wink account, link it to your ecobee3 lite 2.0, and then link your Wink account to Google. You don't even need the hub! As for scheduling and learning, I don't have the external room sensors (my house is small) but we do pass by the thermostat very frequently, and it's got a good sense of when we're home and when we're not. You can also create manual schedules and it follows it pretty religiously. Overall, great piece of tech for the price, and can be had cheaper with possible rebates with your energy provider!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good value Smart Thermostat

    Posted
    DakotaIce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The thermostat was fairly easy to install, both on my home heating/AC system and home network. The instructions provided were excellent. I used the PEK unit and had an issue with the AC compressor turning on with the fan. Ecobee's customer service, via their online chat, was excellent in solving the issue, which was caused by a wire to the AC compressor that needed to bypass the PEK unit. A great feature is the ability to set both the Heat and AC settings automatically rather than 'heat' or 'cool' only settings. My HVAC system has the ability to continuously run the fan at very low speeds but the Ecobee 3 does not have that functionality. It would be a nice improvement if this was offered.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazingly well designed!

    Posted
    Zach
    • My Best Buy® Elite MemberElite Member

    I got tired of not sleeping well due to forgetting to turn the thermostat down at night. After much research I found the Ecobee Lite with sensors was the best setup for us. As soon as I opened the package I was immediately impressed. The packaging was well thought out but more importantly the instructions were extremely well written. They were informative enough I did not have to Google anything, and simple enough for an oaf like me to follow. Icing on the cake was the included wiring labels allowing for really smooth installation. I also liked they include a mounting bracket and are able to choose between using it or not. Our wall is brown so I skipped the bracket and I love the look. Finally, once installed the setup process was a breeze. You can use your smartphone to bind the devices wifi to your home, simple. Being someone who is very difficult to please, I am really happy and impressed with this unit and would highly recommend to anyone.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Love, Hate Relationship

    Posted
    CAD72311
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought 2 for new home (upstairs & downstairs). Electricity blinked off for a few seconds during a storm and the downstairs unit got stuck in a continuous reboot cycle. I switched the units out with each other just to keep the air running downstairs until I was able to call customer service. Customer service said I had to be in front of the unit to try several steps before they would send a replacement (I was at work). By the time I got home, the unit had fully rebooted & acted fine. Synced downstairs to wifi and run through the settings which were great. Love the app on my phone. However, when trying to since the upstairs to the wifi, it would not do so automatically and I can't get it to accept it manually either. It still works in manual mode though, so I haven't felt like sitting on the phone with customer service since it's the upstairs unit and I basically leave it on one setting all the time.

    I would recommend this to a friend