Customer Ratings & Reviews

I was SOOOOO excited to purchase this item. My husband and I just bought our first home and I'm all about being efficient and smart when it comes to everything inside. I had done extensive research between this product and the NEST and felt that the reviews and capabilities of the ecobee were better than the nest. So we buy it and take it home to install, but find out we need to use the power extender. No problem...except for the fact that the extender needs to hook up to our furnace, which is underneath the house in the crawlspace. We looked up hacks to see if there was anyway to bypass this, and the only way would be to install a 24V outlet next to where the thermostat would be. Long story short, either way we'd need an electrician to come out and handle the wiring of the installation, which would cost $150 minimum in addition to the cost of the $250 thermostat. I even called ecobee as they promote having ecobee certified professionals everywhere to handle issues like these, and they didn't have one in the greater portland area. I am super disappointed and will sadly be returning this. I had literally been waiting months to move into our home and get this setup. Such a bummer. I am sure it is a great product but obviously installation is much easier on a newer home, where as ours was built in 1969.

This was just a hassle to install and a hassle to use. I replaced a Nest Gen1 with this unit, I had to pay a AC company to install due to no C wire. Then afterwards it kept running my unit on Emergency heat causing my elecyric bill to jump up. I switched back to Nest.