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Customer Ratings & Reviews

ecobee - ecobee4 Wi-Fi Thermostat with Room Sensor and Built-In Alexa Voice Service - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1135 reviews

95%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 8 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
connection
  • Rating: 5 out of 5 stars

    Works great

    Posted
    misseko
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It works really well in keeping our home comfortable. The only issue is it keeps disconnecting from wifi, but that might be an issue with my internet connection.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great device

    Posted
    MTHDO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The Alexa function is a little inconsistent. Seems to lose connectivity to Amazon frequently so I finally just turned off the microphone. This is my second Ecobee and I'm a big fan. Probably not worth the extra cash to get the Echo enabled features, but still a great product.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a good investment

    Posted
    Arb01
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    A first glance it looks great, nice interface, easy to use, and great looks. But the most important feature of an "Smart thermostat" is the ability to connect to WiFi. Unfortunately this device won't wantain connectivity more than a week. I have to re connect the device to my network every 4 to 5 days. I called customer service multiple times and they blame my network provider. I don't believe this is the issue because I have a fully functional smart home that uses WiFi, Zwave, and Zigbee devices and ecobee thermostat is the only device that is giving problems. I will be retourning this item since ecobee customer support hasn't been able to fix the issue. Also if you google this problem there are tons of people with the same issue.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    How did we go for so long without this

    Posted
    BlueB
    • Verified PurchaserVerified Purchase

    Killer features that we just absolutely love - 1. No electrical background and yet we got it installed within a hour or so. 2. Remote room sensors and the ability to select which ones drive the thermostat at what time. 3. The website analytics - wish they were accessible within the mobile app. Not a huge fan of 1. the auto occupancy sensor. But that's easily turned off. 2. Sometimes mobile app opens and doesn't show connection to my ecobee. Closing and reopening the app fixes this for the most part. 3. Alexa integration - we've just turned it off.

    I would recommend this to a friend