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Customer Ratings & Reviews

ecobee - ecobee4 Wi-Fi Thermostat with Room Sensor and Built-In Alexa Voice Service - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1070 reviews

94%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 8 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
  • Rating: 5 out of 5 stars

    Works great

    Posted
    misseko
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It works really well in keeping our home comfortable. The only issue is it keeps disconnecting from wifi, but that might be an issue with my internet connection.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    instructions not user friendly

    Posted
    jack
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    poorly thought out instructions... could be my brain is poorly thought out finally got my iPhone and thermostat linked up. then my internet briefly went down, and I had to start over. should re-connect automatically . performs as advertised .

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome thermostat

    Posted
    joshua70448
    • My Best Buy® Elite MemberElite Member

    I'm loving this thermostat so far, I bought four extra remote sensors for bedrooms and home office and it's awesome being able to see temperature variations and having the ecobee track occupancy. I had to stay home earlier this week and the ecobee knew I was home and automatically stayed in "home" mode. I love being able to go into my online ecobee account and see graphs over time of temperatures (overall system and individual sensors), modes, and occupancy. The Alexa functionality is great, this covers the corner of my house that needed it. I got cold a couple days ago, I was able to just say "Alexa, tell ecobee I'm cold" and it automatically bumped my temperatures up 2 degrees. Now, one thing I'd like to share in terms of initial setup: my ecobee connected just fine to my 2.4GHz wireless network. The next day, however, it dropped off the Internet and didn't come back. My Smartthings hub remained online so I know it wasn't an internet outage. The only way I could get my ecobee to reconnect was two things: change my wireless router to use 20MHz channels instead of 40MHz channels (it was using channels 7 + 11 instead of just a single channel, ecobee doesn't play nicely with this, I had to change my 2.4 GHz network speed to "up to 217Mbps" on my Netgear router to accomplish this) and manually configure my ecobee to use a static IP address. I tried both these fixes at the same time and it worked, I didn't want to monkey around with the settings anymore so I'm not sure which one specifically fixed it but this might help if you have trouble too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best smart thermostate (better than Nest IMHO)

    Posted
    HotFix
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought one of these thermostats at the recommendation of a friend for my brand new home, and not only did I like it so much, I went back and bound a second one for the other zone in my house. What is there to say about this thermostat that isn't covered in countless reviews? It's super smart in that you can set it to slowly reach your desired temperature at the desired time versus dumber programmable thermostats. The room sensors let you aggregate the temperature in multiple rooms in a zone, as well as act as motion detectors to tell the thermostat when someone is home and to auto-set "home" mode. You can combine multiple thermostats (above and beyond the room sensors) to provide complete control over your house from your app. The web interface provides access to historical charts and logs that were vital to me to prove to my new home builder air flow wasn't working right. So in a sense these have alread paid for themselves. The only negative thing I will say about the Ecobee 4 is the Alexa integration is limited compared to a full blown Alexa device, and sometimes it's a little frustrating not knowing what command/feature will work and what won't. That being said it's a thermostat... and being able to talk to it at all is pretty amazing. The number one use in our bedroom is asking Alexa what the weather will be each day so we can dress accordingly. So to recap I have 2 Ecobee 4 thermostats paired together, 3 room sensors tied to one and 1 room sensor tied to the other. That is true home HVAC control IMHO.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Arguably the best thermostat available today

    Posted
    heisenberg

    Ecobee has built on previous smart thermostat ideas with yet another killer feature: Onboard Alexa. For those that have your thermostat somewhere that is occupied/centralized in your house, this puts answers to questions, automation adjustments (such as temperature changes), and other Alexa functionality centrally in your house. Add this to the other awesome Ecobee4 features that carry over from the Ecobee3 such as room sensors, and you have a very solid product that really does a great job becoming a vital part of your daily routine. My previous top consideration, the Nest, was cool but had one major downside: If you spent too much time away from the thermostat, it would switch to "Away" and stop conditioning your house. Nest realized this shortcoming and released $100 combo smoke detectors and presence sensors. While I appreciate their thought, $100 per additional sensor is just not realistic for your typical consumer. Along came Ecobee. In the package you get the Thermostat and a second motion+temperature sensor, and can add more sensors than you'd ever need by buying additional packs. They are tiny (less than 2" x 2") and can be put just about anywhere. I have mine on the wall with regular push pins. Ecobee says you should get years of life out of each battery (worlds better than the 4 or 5 months I get from some of my other smart home accessories), and the range is acceptable but not fantastic. Installation was easy. I have an older house (late 70s construction) so I only had 4 wires. The Ecobee requires 5 wires, but comes with an adapter for houses with only 4. Side comparison: the Nest does not require 5 wires, but does recommend it. It can theoretically run off of 4 wires, but simply charges an onboard battery any time the air handler is running. If the battery starts getting low, it will actually run your air handler more than needed to recharge itself! I much prefer Ecobees honest approach to an adapter than Nest's unnecessary additional runtime. Air handlers use about 500w of electricity simply running the fan! Not very green, Nest! The primary thermostat is easy to use, though to be honest I almost never touch it. The interface is mostly intuitive and easy to navigate. I wish there was a little more customization available for what information shows in idle mode (it changes modes when you approach the thermostat), but right now it displays the current calculated temperature (based on remote sensors that detect motion and the thermostat) as well as the outside weather conditions. Another enjoyable feature: Home IQ. Having an older home, I'm always curious to know how my home's efficiency compares to that of houses around me. Ecobee's Home IQ feature provides you insight into how your house compares to similar houses in your area. In addition, it tallies total daily runtime, presence sensor activity and temperature history, and a few other things. If their built-in analytics aren't enough, you can download the raw data via . csv. The App works well, and mirrors the interface you are provided on the front of the thermostat. I don't have any Apple products, but the HomeKit/Siri integration is convenient for those in the Apple ecosystem. With how rarely I touch my thermostat, I don't mind breaking my phone out or walking to the unit. Overall, I think I made the right choice. Here's a TL:DR - Pros: -Integrated Alexa means convenience for your household -Saves money quickly over a non-scheduled thermostat -Keeps your house comfortable even if you don't frequent the room containing the thermostat -Provides easy access via an app, web portal, or Siri -Gives you insight into your energy use and system cycle times via their Home IQ portal -Warns you of dangerous or unexpected temperatures inside your house -Active development by Ecobee means constant new features added to the software of the device. Cons: -Sensors are still a little expensive (I'd love to see a $20 price point) and can have a limited range -You may need to do a little additional install work if your home has less than 5 wires running to the thermostat

    I would recommend this to a friend