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Customer Ratings & Reviews

ecobee - ecobee4 Wi-Fi Thermostat with Room Sensor and Built-In Alexa Voice Service - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1119 reviews

95%
would recommend to a friend

Expert rating

Rating 4.5 out of 5 stars with 8 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-13 of 13 Reviews mentioning:
use with amazon echo
  • Rating: 1 out of 5 stars

    Broke after 5 weeks, Nonexistent customer service

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Stop functioning after one month terrible Customer Support. A licensed HVAC professional went to my condo in Florida today and determined that the echo before it was installed professionally for a half weeks ago was no longer functioning had to be replaced with the standard thermostat Three calls in the total of an hour and a half on hold two ecobee customer service And still have not talk to anybody nor gotten a call back

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Alexa not worth it

    Posted
    Nikolay
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am very satisfied with ecobee but built in Alexa completely not worth it. Its lacking many features as opposed to dot or echo. It also doesn't work with combination of dot or echo and both answer you. Very silly. Can't send messages, make calls and the microphone is not that good. I kept it bc with a discount I got, it cost me 200$. Which is the same as ecobee3. Do your self a favor, save 50$ and get dot instead of ecobee4.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great thermostat but alexa lite

    Posted
    Bbejma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Reviewed this earlier and still love the thermostat but, alexa is not fully enabled. Can't pair bluetooth, will not play xm radio, little things like can't change wake word as you can on a dot or echo. Still works at the basics but a dot integrated with it still controls the thermostat and provides all the extras.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent

    Posted
    Jennifer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was easy to install. Easy to use. I don't like that you can't connect a Bluetooth device to it because now I have two Alexa's in my living room- the thermostat and my Echo so that I can play music louder with the echo.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Would be great if it played nice with other Alexa

    Posted
    simsarah
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was excited to get our new Ecobee 4 installed in our new home, we've been happy Alexa users for a while now and the option to have an Alexa enabled smart thermostat was too cool to pass up. The thermostat itself works beautifully, and installed easily (the only difficulties I encountered were related to the... unique... wiring choices of the previous homeowners) with very clear instructions based on easy to follow criteria. The disappointing flaw, and it's a big one, is that the Ecobee (like other third party Alexa devices) is not able to make use of Amazon's Echo Spacial Perception which is what enables the Amazon devices to decide which one is talking to you if several of them hear you. So the Ecobee, mounted in our dining room, responds any time we speak to the Echo in our kitchen. In unpleasant stereo with the Echo in our kitchen. It's an Echo echo. There are a few workarounds - you can change the wake word on the Amazon devices to something other than "Alexa" (though the Ecobee cannot be changed, so if you liked talking to "Alexa" you're out of luck there) so that they have different prompts, you can mute the Ecobee (though that defeats the purpose of having onboard Alexa, and also produces an annoying red light) or you can just disconnect the Ecobee from your Alexa account, which is what I have done. Given that limitation, until the Ecobee (and other third party devices, this is not an isolated issue) can make use of the ESP, I would not recommend spending extra for the 4 over an Ecobee 3 without Alexa. I do LIKE the Ecobee, the thermostat functionality is spot on, but unless it will be your ONLY Alexa device in range, it's really not a useful Alexa device.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Loving it

    Posted
    Olopretaw
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Loving this product. Was a little worried about installing it myself but a tech guy made sure everything went smoothly. The only thing I don't like it that I can't connect it with my echo dots to play music. It's either playing from dots or just the thermostat.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does it's job.

    Posted
    Moose125
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It works well. Connected easily with my iPhone through the ecobee app. I am not sure how the sensor is supposed to work but it connected with it no problem. The only difficulty I have had is getting it's amazon alexa features to sync to my echo dot.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product all around

    Posted
    Linszk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The ecobee is an amazing thermostat and Alexa. It was really easy to connect and came with the device to convert the amount of wires we had to the correct amount. The one and only minor issue we had is the Alexa piece does not have all of the functionality as the echo dot. For example you can't add it to a group with the other Alexa devices. Not sure huge just a little let down. But other say the sound was not that good we jam to it in our hallway outside our bathroom on a regular basis and the volume seems great.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product

    Posted
    Madena
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Works like it says it should. Didn't care for the extra sensor since we don't have a dual controlled furnace. Alexa turns on more than expected (TV talking, or nothing at all), but we solved that by turning the notification noise off so it only lights up. Wish you could change the name, but we had to change our Echo to Computer instead because it is in too close of proximity. Sometimes forget and still call it Alexa. The Alexa feature could use some upgrades. Also wish the front displayed time so I didn't have to ask Alexa what time it is.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great support

    Posted
    RanPer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have purchased 2 as well as sensors, and they work great and look good. I disabled Alexa as the sound isn't stellar and prefer to use my current echo dot. The thermostat seems accurate, but something is affecting the temps. I ended up putting plumbers putty in the hole where the wires come through, but no change. Then added insulation in the hole and still no change. However through these issues I worked with support, and they were great. That alone is worth the price. Easy to recommend.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buggy and Not a Good Amazon Echo

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My unit was locking up and threw only way to fix it was to physically remove it from the wall. There was no way to do a hard reboot from the device. Also, the Alexa portion of the unit is VERY POORLY implemented. The mics did not pick up my voice anywhere near as good as an Echo Dot. It also does not have the feature that allows it to know if it is in earshot of another Alexa device, so when it did hear me, another one of my Alexa devices would also hear me and then both would answer. Alexa devices have the capability to know if they are near each other and only the closest one is supposed to answer. I was "upgrading from a Nest thermostat, but I really thought this Echo bee was a step back from the Nest. I returned it and went back to my old Nest.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome thermostats with sensor

    Posted
    Mxyzptlk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Installed 2 of these about a month ago and really appreciated what I felt were thorough instructions. The only thing that was strange to me is that the mounting holes for the thermostat wall-plate are vertical. This means I had to drill/screw two vertical holes in the wall in the same area where the electrical wires for the thermostat are running. It would have made more sense if the wall plate allowed for mounting horizontally. Installation aside, we have a room in the house that gets very cold during the winter but is not near the thermostat so we were curious to see how well the extra sensor would do and it's working to our expectations and surprisingly it's not burning up the rest of the house trying to get that room warm. @@@@@@@@ it helps that it utilizes temperature ranges than exact temperature ... more on this later) There are a lot of options and configurations and it will take you a few weeks to figure out what you really want/need but I just appreciate the various configuration options as well as being able to connect to the thermostats with my phone, etc. We have both an echo and a google home. Given that an echo is even included in the thermostat, it's of no surprise that the Alexa integration is a lot better than the Google integration. For example, if named a temperature sensor "Den", I can ask Alexa: "What's the temperature in the Den?" and it tells me. With Google, I have to say "What's the Den *temperature sensor* read?" Overall though they both offer similar functionality. Don't think you can go wrong with these. Final thought: At first I was frustrated that the thermostat utilizes temperature ranges rather than exact temperature. I am use to setting the thermostat to a specific temperature and getting that temp. Given now that we have temperature sensors in different rooms it makes sense that setting one temperature is not going to cut it. This took some getting used to but we configured the delta between the low/high temperature and everything is great. If this surprises you, I'd just say keep an open mind about it. I haven't seen a bill yet so I can't speak to it's energy efficiency but from the fact that its keep all rooms an acceptable temperature and we can control the thermostats remotely, we appreciate it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Ecobee is great, Alexa is ok

    Posted
    olgratefuldead
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Ok so in all fairness, I purchased this for my father as his Christmas gift. He has been eyeing down my Ecobee 3 for over a year now and my mom wanted an Echo, so this appeared to be a one size fits all solution. The Great: I'll start with the best thing about the Ecobee 4: The Ecobee is just fantastic as usual and if you're house is Homekit enabled, then even better. The integration is seamless as long as you can traverse and decipher the non-intuitive and ridiculous Apple Home app layout. With that being said, the layout of the Alexa app is slightly better in my opinion and that's saying a lot since I'm an Apple fanboy (yeah that's right...I;m proud to admit it but not proud that I used the term fanboy). The Good: The Alexa integration is far superior to the skill you had to download for the Ecobee 3. I'm not sure about anyone else's experience, but I could not remember the exact commands. The Alexa integration allows the same normal command structure as you would expect from say an Echo. Saying something like "raise the temperature by two degrees" no longer returns an error like "I don't understand that command" or "what device?" The language is as natural as the Echo environment allows. The Bad(ish): Now there is nothing truly bad about the system and thats why it git 4 stars. Also I should note that its by no means the native Ecobee unit itself that got a star knocked off. Again, its well made and intuitive. Moreover, I don't have any issues with the Alexa integration as I noted above. My problem is in Alexa's functionality. One problem is that it does not support the Echo Spatial Perception (ESP) feature that prevents multiple devices from responding at the same. If you have any other Echo devices in the direct vicinity, the Ecobee Alexa will most likely respond even if its not intended to which can mean having a literal echo in responses. The other thing, and I was probably asking for too much, is that the speakers are awful for music. I mean they are just terrible, even worse than the Dot. I actually turned off the always-listening option on the Ecobee. This made Alexa useless in most cases. My advice is if you have any other Echo devices around, then maybe the Ecobee3 is worth it, even with the pain of the restrictive downloadable skill set. Hey on the bright side, its cheaper. However, if you don't have any Echo devices in the area, say you have a Show or Dot or whatever in another room, then this si probably a good choice. Saying something like "Alexa tell numnuts that I'm cold" and having the heater turn on is pretty cool. Obviously I named my Ecobee "numnuts". I hope this helps if anyone is on the fence.

    I would recommend this to a friend