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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 449 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers regard the Enhanced Smart Programmable Touch-Screen Wi-Fi Thermostat with Alexa, Apple HomeKit and Google Assistant very favorably, frequently praising its ease of use, overall performance, and straightforward installation. Many appreciate the remote control capabilities and connectivity features, allowing for convenient temperature adjustments from anywhere. Positive feedback also highlights the attractive design and the wealth of available features. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 449 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Use Plus Rebate!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how large the display is on this thermostat. It is super user friendly too - very easy to set up on the app. This device makes it easy to monitor the temperature at our home while we are gone so we don't have to worry about our furbaby's comfort. The $75 rebate was a huge bonus and incentive to purchase this thermostat.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A very expensive nightlight.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a thermostat it's inoffensive. It's easy to use and the build-quality is good. Setting it up was not as easy as it should have been, but not bad. Making ad hoc temperature adjustments is easy. The built-in proximity sensor is very good at detecting when you approach. HOWEVER... As a SMART thermostat, it doesn't do any of the things that are actually helpful for a smart device to do. My main pet-peeve is that you can't set your Heat point and Cool point within 5 degrees of each other. So on cool days it's a little too cool, and on warm days its a little too warm. I don't want it to be 72 on cold days and 77 on hot days... I want it to be 75 all the time. What all smart thermostats SHOULD do is target a SINGLE indoor temperature. Then poll the local weather to get the current temp. If it's COOLER than the set point, then only use the Heat mode; if it's WARMER than the set point, the only use the Cool mode. Not only does ecobee not do this out of the box, but it also does not connect to any outdoor thermometers that it might use for such a thing. ecobee also can't tell Alexa what the current setpoint is (to be compared to outdoor temp for an Alexa routine). IFTTT has some automations for ecobee, but it cannot change the Heat/Cool mode. When all else fails, I'm a software developer, so I COULD write a program that finds out the temperature and then uses ecobee's developer tools to set the A/C mode the way I want it. ...except that ecobee recently discontinued their developer program, so I can't even do it myself. Additional demerits are: LED screen cannot be turned off except for the single built in "sleep" schedule. If the thermostat is in your bedroom, and you have more than one schedule running while you sleep, one of those schedules will leave the LED screen on. For custom schedules, you can set the screen to dim, but not off. And the dimmest setting is not dim enough. The scheduling paradigm is unnecessarily cumbersome. Each heat/cool temperature pair you want to have requires its own "activity." Then you schedule an activity to have a start time and an end time. You can reuse "activities," but if you want to change only the cool point, or only the heat point, it requires that you create and schedule a whole new activity. You cannot delete custom activities in the web interface, only on the phone app. I replaced an old Nest thermostat with this ecobee, and although the Nest thermostat had been able to control my A/C and furnace without any additional equipment, the ecobee required that install the (provided) device on the air handler in the attic, before it could operate it correctly. In the end, it results in a very conventional thermostat with a fancy touch screen on it. I wish that I had realized all this 2 weeks ago, when I could still return them.

    No, I would not recommend this to a friend
    • Brand response from ecobee
      Posted .

      Thank you for sharing your detailed feedback, Matthew. We’re sorry to hear that the thermostat didn’t meet your expectations as a smart device. We understand your frustration, especially with features like the temperature control limitations and the LED screen. We appreciate your input on the scheduling and automation experience, as it helps us identify areas for improvement. If you ever have any further questions or need support, feel free to reach out. We’re always here to help ecobee

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it looks really nice in my living room ,and i could turn it off if i forgot to turn off th ac with my phone so easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice replacement for the Nest.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy setup. Great app for programing temps. Set high and low temps and forget about it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great Thermostat easy installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one of these for my house and I love it. It’s very simple to set up and seems to work flawlessly. I am so glad I purchased this thermostat.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an earlier model that was not working correctly, new model works great, especially the app works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Easy to operate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate and it keeps the house temperature about right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Ecobee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gadget for home, I love mine specially to be able to control from my phone. looks clean and neat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not simple to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems simple enough but it is not as simple as the one it replaced. The other one just required using the up or down button, this one is in the hallway and unless you walk in the hallway to "wake" it up, it keeps the house to warm, idk, maybe I need to take a class on how to use it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    I like the product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, it looks good and easy to use. Easy to install and the app in my phone looks very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart thermostat great for smart homes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Alexa. Was easy to install. Digital screen easy to navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great. Sleek looking, and the user interface is easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this when it was on sale. It worked great with phone app to remotely control the thermostat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing thermostat. I love the fact that I can operate it anywhere I am via Bluetooth. And not only that it sends a test/email when it needs your attention to make adjustments. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works real good loving that you can control it with your phone away from home

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A must have!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having used several smart thermostats, I feel this is the most sophisticated, yet easy to operate and the most reliable thermostat. With use of room sensors, I can be comfortable in every room of the house with one thermostat. It’s easy to set and monitor remotely. This product also allows for installation of optional and affordable door and window sensors so I have confidence that any intrusion will be immediately brought to my attention.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use, very flexible, looks clean on the wall

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works with older furnaces

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good thermostat! This thermostat works with very old furnaces. My finance is from 1985 and this t thermostat works well with it. I would definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love It!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and manage. I can change the temperature through my phone and also through my google echo. Love It!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Remote control

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. We have a three story townhome and we no longer have to walk from floor to floor to adjust the theromstats!

    I would recommend this to a friend
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