Customer Ratings & Reviews

I was looking for a good thermostats and I found the best one. I love it

To me, the set up was easier than nest. A big seller for me was it Siri and HomeKit integration.

I love this thermostat. Easy setup both with installation of the unit and the App.

I love my ecobee. I’m glad I decided to upgrade. Definitely worth it. And it looks great!! In my wall.

I've been using an ecobee thermostat in my home for two months now, and I must say, it's been a good choice. Compared to other brands, ecobee seems to deliver the results, especially in terms of energy efficiency. Its smart features have definitely made a positive impact on my heating and cooling systems. I would recommend it!

Really good smart thermosat good for tracking the temp and has a built Alexa and air quality moniter

If you don’t want Google to sniff your data then get this! Perfect thermostat that works with HomeKit, Alexa, and Google Home! Software is very responsive (mobile app and web app). The device interface is simple and you can even directly use it as speakers! Just link your spotify account.

Bought this to replace an old thermostat in my shop that controls just a furnace with a 2 wire setup. I actually bought the cheaper version but it wasn’t compatible and this one had more wiring options. I also had to buy a plug in c-wire and after a little setup I can now control the furnace remotely in my shop. Very happy with it.

The ecobee line of thermostats is fantastic. This is my third thermostat in the ecobee product line and it is definitely the most polished a esthetically, it is the most responsive, and their service continues to be extremely reliable. My favorite feature continues to be the smart room sensors.

Fairly straightforward setup, decently easy to sign up for energy savings program through our energy company. A few features like connecting to wifi for the first time, and adjustments for humidity were a little finicky but overall it is worth it for the upgrade and eventually this thing pays for itself!

The Ecobee Premium Smart Thermostat is the latest move to update our home and make it smarter, more energy efficient, and provide us with more knowledge. I wasn’t very aware of Ecobee before this thermostat, but now I am all in! UNBOXING & SETUP: - First off I really liked Ecobee’s sustainable packaging on this thermostat. Its a nice way to package everything and makes recycling super easy. - Like any smart thermostat, you do have to install it and it takes some work on the wiring. But its really straight forward to do and Ecobee’s app / online videos help you make it easy! - Something I will say I was impressed with, the Ecobee premium comes with a power adapter in case your thermostat is not fully compatible. I think this is a great addition as other companies charge for this extra power adapter, while Ecobee provides it for free. - Besides that, the Ecobee comes with an optional baseplate which I personally used and think makes it look nicer. - And of course, like I mentioned above, the Ecobee app is a must have. It helps with just about everything and is what you need to monitor it all when you are not home. PROS: - The Ecobee Premium does what it advertises, it looks premium! I seriously loved the look and feel of this thermostat. Really adds a modern flare to your home and looks high end. - The screen is gorgeous! Its big, easy to use, present information in a helpful way, and really adds to that high end feel I was talking about. - From a Smart Thermostat perspective, it does everything you want it do. I helps you save energy, gives you insights, has motion monitoring to shut things off when you are not home, and lets you control the temp remotely from your phone. It just has a lot of nice functionality that you would expect it to do, plus much more… - Where this Smart thermostat starts to go above and beyond is its extra features… firstly being it has Air Quality monitoring, smoke alarm monitoring, and motion tracking. All of these provide an extra layer of helpfulness while checking your home! - Next, the additional smart sensor is a game changer in my mind! Not only does it monitor the temperature of another room in your house, but it also acts as a motion sensor so it can tell if you are home even if you are not around the main thermostat. On top of that, Ecobee uses the additional thermostat to create a more “whole home” temperature determination. So if your kitchen is 70° and your bedroom is 75° but your thermostat is set to 72°, instead of cooling/warming your house to the desired temperature based on the monitor from one room, it uses both rooms and creates an energy efficient average for the whole house. I think its a great feature and it has worked well so far! - The thermostat also has a built in speaker so it can work with Siri or Alexa (not Google at this time). However, it also integrates with Google Home, Amazon, or Apple HomeKit so you can control your thermostat along with your other smart home devices all from one app. CONS: - For the price, I do wish this came with 2 sensors instead of 1. I think it would be better to have more than the thermostat and the 1 sensor placed around your house, but I’m sure Ecobee did this in the hopes we would buy more of their products…which to be honest I am fine doing! - I think the Ecobee app could use a refresh and a bit of an upgrade. Its not bad but I just think they could do better considering how great everything else is. The nice thing is, app updates are something that are fixable so its not a huge concern of mine! BOTTOM LINE: - I really think Smart Thermostat’s should be something all homes have. They really help cut down your energy bills by being more efficient and it helps you monitor things when you are gone. But the Ecobee Premium goes above and beyond! By offering such a high end device with a great screen, so many options, air quality tracking, and tons of smart features built in - this device really is future proof for some time. I am glad Ecobee is making a big move in this market and think others will be very happy with their products!

This thermostat has it all. User friendly. Love it.

Seams like they keep the house more warm. There good i like them.

The Ecobee Premium Thermostat provides an elegant, modern, and updated look compared to its previous models. The functionality of the thermostat is fine, but the smart app and user options are what both the thermostat and app lack. Pros: Quick Set up Elegant Design Large Screen Air Quality Control and Weather Smart Sensor Cons: Strange cooling and heating periods Limited app functions Font interface on thermostat The new Ecobee Premium thermostat features a larger touch screen, with an included microphone for Siri and Alexa integration. Additionally, there is an included speaker to listen to Spotify and for the thermostat to respond to requests (such as asking Alexa to set the thermostat to 67 degrees). Although the function of the speaker for listening to music on it is a cool function to have, I found it not very good for listening to music (not the best sound quality, but why would anyone use their thermostat to listen to music?) The newer glass on the thermostat with a metal body gives this updated Ecobee a premium look and feel (as the name implies). The set up of the Ecobee was simple, as long as you know your current wire set up. I took a photo (after removing my Nest thermostat) of the wire set up prior to installing the Ecobee Premium. Additionally, the "how-to" video online was easier to follow for installing rather than the "step-by-step" instructions inside the app. I would recommend watching the installation tutorial on their websie or Youtube channel if you are concerned with the installation. Other than that, drilling the anchors and placing the thermostat on the plate was simple and quick (it took me 10 minutes). The large screen provides plenty of visual space to read the temperature along with the other included features such as viewing the current weather, date and time. One of the best functions the Ecobee features over a competitor, such as Nest, was the new "air quality control" feature. From the thermostat screen itself, the Ecobee Premium displays the air quality control in your home. The thermostat gives you a chart of your air quality in your home, and the thermostat provides an explaination of why and helpful tips on improving the air (such as opening a window to remove high carbon dioxide levels). The included smart sensor was tricky (at first) to sync with the thermostat. However, I was able to pair it successfully with the thermostat, and I believe the thermostat works better with the smart sensor. Withouth the smart sensor, I felt that the temperature fluctuation in the home was off, and the thermostat did not act accordingly. The issues I faced with the thermostat was not on set up (this was easy, and the directions were simple to follow). When I began using it to cool down the home, after the syncing period (it takes ten or so minutes for the thermostat to adjust to your current room temperature when installed), the thermostat had odd cooling techniques. I changed the temperature on the thermostat to 68 degrees in the house (for cooling) from 70 degrees. What I found was that the A/C did not turn on right away; there was a lull period before the A/C came on in the home (we also recently had the A/C serviced, and it was working fine prior to the installation of the Ecobee Premium). Although strange, I found that once I installed the smart sensor in another room (after pairing), there was no longer a "lull" period. I am not sure if the Ecobee was still trying to calibrate and learn the home, but it was odd. The Ecobee smart app is a bit buggy, and it lacks functions. For instance, I accidentally changed my time to new york time during set up. I went into the app to try and change the time, and the app told me this was not possible and to log on online. I logged into my account online, and I was able to change this setting. Also, there were strange schedule settings that I was not able to change well on the thermostat and on the app. Meaning, I was not able to delete schedules from the thermostat itself with out, again, going online via a web browser. You would think that, from the app, you could do all of this, but I had issues with this. I again changed the temperature in the home (lower than my "comfort" settings), and the app did not show that it took. Then, the app froze, and I could not click around on the menus without force closing the app itself. Lastly, the interface is elegant and modern, but the font in the menus and settings are not that eye catching. Compared to my Nest, I found that the font was dated and harsh on the eyes when scrolling through the menus. Though this is not a complete deal breaker, you would think, with the work put into the design, users would have a more premium menu to look at, too. Overall, the Ecobee Premium is an upgrade over their previous models. The premium features a large glass and metal body design that provides an elegant and modern look. Although the app is quirky and functions on the app and thermostat are limited, logging in online is your best chance to really change your schedules and make subtle changes. Although not included in the thermostat, I would like to see Ecobee incorporate a "wake on approach" feature that nest already includes in their thermostats. Meaning, when you walk up or walk past the Ecobee, the thermostat will "wake up" and display the temperature, weather, and air quality control (currently, the thermostat has an always on display). I would recommend the Ecobee Premium Thermostat, once you get past the bugs and quirks, the newer updated thermostat should outshine the Nest on the current market.

Horrible. Had to replace an old Google Nest, and wanted to try something else. I had heard a lot about the ecobee thermostats. If you have had other thermostats, this does not come with a wall plate large enough to cover the foot print of the previous thermostat wall plates or even the old school cheap generics. Long story short. Cannot detect correct humidity. Cannot detect correct temperature. Tried three different thermostats. They're all junk. 20% off on humidity, temperature off 5-10 degrees. Calibration just corrects it for the moment. Customer support will tell you it's because there is a draft in the wall behind the thermostat. Ask you to fill the wire hole completely. Insulated walls. Newer construction. This doesn't fix it either. Horrible. Waste of time.

High quality product, easy installation and setup!

Air quality sensor is faulty. CO2 level is actually eCO2 base on the VOC level. Barely a month in and the sensor shows extremely high levels of VOCs and CO2 that would probably put anyone in a hospital. Wish I returned it when I could of to be honest.

I'm a little bit torn here, and the explanation makes this longer than my typical review, so please bear with me. Having had the previous ecobee Smart Thermostat Premium for a couple of years, I am definately a fan of the product. The build quality was very good, and it was not difficult to install, and has worked flawlessly. The latest version is more compact, while also having a larger display and sporting a new user interface (UI). It even feels more premium, if that's even possible. It also adds an air quality monitor not found in the previous version. Installing this newer thermostat was even easier as the connections were the same, although for some reason they changed the wire placement. Like the previous version, ecobee includes a secondary sensor for placement in a another room. My previous version actually came with two though. Inflation? At any rate the two I had prevously can be reset and used with the current thermostat. The extra sensors can be wall mounted with an included braket or with the cone style mount. The additinal sensor allows more granular automation of temperature control. For example, I placed a sensor in the bedroom and it helped it stay more comfortable than if I had only used a the thermostat sensors which is located in a hallway. As noted previously, one of the best on-device features of the ecobee Smart Thermostat Premium is the indoor air quality measurements. It not only tracked volatile organic compounds (VOCs) such as those found in plastics, cleaners, and other products. It did so in near-real-time. When I started cleaning the house -- vaccuming, dusting, etc. the air quality meter dropped. Unfortunately, the unit does not react by turning on the HVAC fan to filter the air. Seems a bit of a shortcoming. The system’s home screen shows more than simply the temperature. It also shows the time and the current humidity, current weather and a deeper forecast available at a touch. The system directly supports Alexa and Siri, not to mention Apple HomeKit, Google Home, Samsung SmartThings, and more. And the built-in speaker sound much better than one would expect from its size. There are a wealth of features available including reminders when it’s time to change the air filters, or alerts when the system is running for unexpected periods. And it all works as well as or even perhaps even better than expected. Now comes the part I'm torn about. While installation was easy, registration was a bit of a nightmare. When you install a new ebobee, you create a new account on their website and install an app on your phone. You set your "home" and tell ecobee what type of house you have, your location, how bit it is, etc. so it can all be taken into consideration when managing the heating and/or cooling system. I removed my old thermostat from the account, then took the steps to configure my new thermostat and register it to my existing account and existing home. Everything went fine -- the thermostat connected to ecobee's server, set the configuration, then took me to app's home screen. Except it stated there were no devices. I tried the web login, and it just stuck on "loading thermostat information". Strange... I had even received an email from ecobee confirming the new registration. I reset the registration several times to no avail, then reset the entire device several time to no avail. This was not an issue with anything I did, so it was time to reach out to ecobee's tech support. Reaching someone was a challenge. After being on hold for 30 minutes with multiple attempts to use their automated call back system, I was finally able to leave my number (it won't work if you leave your area code and number -- you also have to include the '1' in front). All told it took 1 hr and 40 minutes to reach a person. As dissapointed I was in the process so far, I have to say that person was very helpful. In the end it was a server issue, and once they reset my account I was able to reset my thermostat, set the configuration, and register it to my account in about 5 minutes. All was well, but I had invested over three hours when installation and configurationshould've taken about 30 minutes at the most by someone familiar with the process. So how does that influence this review? It was certainly a terrible experince as far as the issue I encountered and the response time to get in touch with the support staff, but the actual support person was great, and once I reached him it was resolved in about 30 minutes. Once resolved, the unit works great. In every other regard, this is arguably going to be the best smart home thermostat money can buy. Had the installation been uneventful, I would easily rate the ecobee Smart Thermostat Premium with five stars -- something I rarely do as that's reserved for the best of the best. So how much should my bad experience detract from the good? I'm going to go against my nature and be a "glass half full" kind of a guy by concluding mine was an isolated experience. I'm going to give the ecobee Smart Thermostat Premium five stars based on the fantastic build quality, included room sensor, easy to follow instructions, wide integration, the added CO2 and VOC sensors, and overall funcionality of the device. The only oversight in my opinion is that low air quality doesn't turn the fan on to filter the air, but that seems like a minor oversight. Given how my previous installation went, I believe that this rating is warranted. The ecobee Smart Premuim thermostat is in my opinion the best of the best.

This is the second time buying an ecobee for heating and cooling. There is something wrong with this one as it won’t connect to WiFi. I’m pretty tech savvy and I’ve tried several different methods. It’s really to bad as I liked the first one.

Excellent thermostat - I have 3 … went with the newest version that has the remote sensor which I don’t use … but wanted the large easy to read display.