Customer Ratings & Reviews

Had it less than a month and it started malfunctioning and wouldnt go more than 5 feet and return back to its base. Connectivity was inconsistent with the app. I wasnt even able to use the mopping feature before it started to malfunction.

My new Ecovacs N20 Pro Plus arrived at the perfect time. We have several animals and had just moved some furniture around sound there was a lot of newly uncovered cat hair and such that needed to be dealt with. I have a couple friends who own Roombas, so I have seen them in action, but this is my first personal foray into the world of robot vacuums. I was very excited to get started and see what this thing could do. Set up was very easy. Download an app, link the device and it was pretty much ready to go. I was a little skeptical at how well it would do in our place. We have many area rugs with different thicknesses placed around the house. I let Deebo (That is what we call it now) charge up a bit and sent it on a mapping expedition. Soon Deebo was off to map out its new kingdom as that is the first chore needed before the main event can take place. The cats were not sure what to make of it, always keeping their distance while not taking their eyes off it. I think it took about 20 minutes to complete the task. The map it generated was a little odd. The overall dimensions where all good, but a room would be shown as several smaller rooms. Like our spare room was shown as 4 separate tiny rooms. None of this is an issue at all, just a little odd. Once the mapping was done, Deebo was set loose to clean the floors. I am pretty impressed with this machines suction power. The mat by our front door was its ultimate test. It is an indoor/outdoor mat that often traps little pieces of peanut shells. We have a very friendly squirrel (named Peanut) that we give the occasional nut to, he walks right in onto this mat to take a nut and scurry off. I like this mat but it really causes shells stick to it. Even my main, very powerful vacuum can take several passes to get every last bit out. Deebo was set on the default lower of 3 power suction settings on its first pass. It didn’t get every last bit, but it was very, very close and that impressed me. I let it go for a good 45 minutes as it roamed the house twice and it did an amazing job. Other than a few remnants in a couple corners and a bit of the aforementioned peanut shells, everything was clean! I then placed Deebo back (put me down it proclaimed lol) on the mat but turned the suction power to max it got the last bits. Not a setting I would usually use as it’s pretty loud and clearly not needed for most of our place. But it got it all this time! At this point I told it that it was done and to go back home. It went back to its station to automatically empty its contents into the collection bin that is part of the charging station. I really love how this works. Deebo empties into the collection bin as needed. The bin hasn’t come close to filling up yet and Deebo has now been used several times. And even though it was still far from capacity I emptied the bin to test the process and that was quick and easy with no bags used! This little robot helper also comes with a mopping option. It’s an odd but effective design. Once it gets going it slightly wets the mop pad and shakes it back and forth as it moves around. As the device shakes the mop pad back and forth, it causes the whole machine to shake back and forth with it. It makes it a little loud, but very effective design. It did a wonderful job in the kitchen and the open spots in the hallway between the area rugs. You can control all of these actions from the app with your phone. You can also specify that it only works in certain areas of the map. All in all I am very happy and impressed with how well the Deebot N20 Pro Plus works. The cats have not shared my enthusiasm. I don’t see any of mine trying to take a ride on it like I have seen in some videos, but that’s ok. The Deebot N20 Pro Plus has met all and even slightly exceeded my expectations. I think it does a wonderful job, a sleek design and a decent enough app to help control it. If I knew someone looking for a vacuum robot, I would absolutely recommend it to a friend.

The noise levels are similar to other robot vacuums on the market, perhaps a little quieter at times. This falls inline with other “bagless” robots, having a dust bin. The advantage is the Ecovac is self-emptying via its docking station. I have found this as a plus; it removes the need to clean the main bin on the robot after each cleaning or when notified the bin is full without delaying cleaning of your home. The anti-tangle technology seems to work fairly well with eliminating hair buildup during cleaning around the brushes and edges as found in other models using an older known “brush” style as this utilizes the newer cleaning rubber style brush and rake to prevent the hair build-up. There’s a number of things to consider when choosing a robot vacuum and Ecovac seems to meet the cleaning power, ease of use, functionality, and suction. Mobile App. The Ecovac is easy to setup, user-friendly app design and intro to the robot and all of its included features. Within the Ecovac App, there’s ways to set and prioritize the cleaning processes for areas of mapped throughout your home. The app does have similar scheduling features for scheduling times the robot should start and run your homes dedicated cleaning process and area specific cleaning processes. You can have various schedules set, this includes floor cleaning plans. For those of us with children/pets, there is a “Child-Lock” setting to prevent accidental touch starts via the robot. It is more of a lockout to the Ecovac. One feature I have found to like is the “Real-Time Location” of the vacuum while in use and movements. This enables you to see where your vacuum is actually at during it cleaning process as I have not seen this feature in other available robot vacuums. In-app settings include specialized options not found like the “Do Not Disturb” feature when the robot is set to auto resume during its cleaning process for your home. There are times where the robot will adjust its cleaning based on the determined remaining battery life and return home to charge enough to continue cleaning or reach the end of its cleaning cycle. Home/Floor Mapping. Initial use does require home mapping to create an initial floor map to your home. The home areas mapping is clear and accurate after complete and you may run multiple floor mappings for different areas and level to your home. Bagless Self-Emptying Station. Removes the need to constantly empty and check the dustbin is not full or for the robot to stop it cleaning cycle due to a full dust bin awaiting human interaction to empty its dust bin. The dustbin and charge station is around the size of a small office bin. The dust bin does hold more than you would think as I have yet to empty it after almost a month of daily cleaning. Mileage on the bin empty cycle would vary widely depending on the size of your home, ages of children, and number of pets. Our household is a standard family of five with elementary to high school children with no pets if this helps to gauge. Mopping. The Ecovac mopping feature works fairly-well when using it as daily spot and mop option. It does keep the floors clean and looking good, but I do not feel the mop is truly designed for heavy cleaning. While the mop is in use, the Ecovac tends to avoid carpeted areas; to clean carpeted areas the mop module should be removed as it is not required to be attached for normal use. Overall, the Ecovac does meet the worry free, hands-off, and family friendly solution to a busy home.

I was looking for a self-emptying robot vacuum, but didn't want to pay too much since I already have an expensive unit for the larger downstairs area. This Deebot N20 Pro Plus by Ecovacs came below my budget and is not only self-emptying, but bagless, meaning you don't have to spend extra on bags every year. This is my first robot from Ecovacs and I was a little cautious about what corners were cut to get the price down. I'm happy to report, I didn't notice anything left out; this is full featured. Setup was simple once you get the app; pop off the top cover and push the Wi-Fi button, connect with the robot to connect with your 2.4/5ghz home Wi-Fi and you're done. I was impressed with how quickly the N20 mapped the house, it was 15 minutes and done. It basically went to about the center of each room, then came out. It uses laser radar mapping which doesn't need to enter every crevice to map an area. I had a hard time figuring out what the robot labelled as rooms that didn't seem to exist. It was only after the first cleaning run, did I figure out how to make corrections to the map by either combining or splitting rooms until it made sense. So, maybe the radar is too strong and sees through some interior walls, small price for quick measurements. Going over thick area rugs and thresholds was tackled by the unit detecting, backing a bit, then speeding up to overcome them. The base unit is bagless and employs a cyclonic extraction method which pulls debris more effectively and visually, letting you see how much particulate was cleaned. When filled, pop it off and empty the bin using the gravity release latch; some debris gets stuck in the tight space where the cone and outer walls are. When switching to the mop, I noticed that the dust bin is not located in back where you would expect, but in the middle of the unit. The back piece serves as a pass-thru that is also found on the mop attachment. Mopping is quite different than my other unit in that it vibrates in a forward/backward motion rather than side to side. It gets the job done just as good as my more expensive unit, and thanks to the pass-thru, empties the dust bin for you. Only a few minor things for possible improvement: making the laser radar mapping weaker so it doesn't see thru walls and combine rooms, obstacle avoidance is great for solid objects, but not semi-solid things like shoes or clothes. It wouldn't hurt to add a sample bottle of cleaning solution for the mopping attachment. It's a great entry-level self-emptying bagless robot vacuum and I'm happy with it.

Hello friends and welcome to my review of the new ECOVACS robotics n20 pro plus vacuum. First off let me start by saying that i have had several robot vacuums before by Irobot. They are top notch machines and considered by many including myself to be the best. With that said I am awfully impressed by the new ECOVACS vacuum. The packaging it shipped in is very good, you open the box to instructions and minimal assembly. First off just select an area to install the base assembly and get it charging. After a minimum of 6 hrs it should be ready to rock.. I sent the robot off to map the floors first. I thought this would take an hour or two, it only took it about 15-20 minutes! Then I sent the vacuum off on it's first vacuuming session. To my surprise it marched quickly thru the house grabbing dog hair like crazy along the way. Not long afterwards I heard the robot return to the base and empty itself. I grabbed the clear container and checked it for dirt. At first glance I thought it didn't get much stuff off my floor, Then I tu8rned the bin around and found a giant ball of dog fur! Wow, this new ECOVACS robot is powerful, quiet, and fast at cleaning. It also comes of course with an app for your phone. This app is a little more advanced than the Irobot app. This is very surprising to me , and shows commitment to the end user. These folks have built in my opinion a worthy competitor in the robot vacuum space. One of the features that is nice is the ability at any time to actually see where the robot is in your home. In case it gets stuck you know exactly where to go and get it. And last but not least I have to mention the mop feature. If you have hardwoods or tile along with carpet in your home. This new ECOVACS vacuum is for you. It knows where the carpet is and the hard floors after it's first mapping. So it doesn't drag the mop head on to your carpets, without having to set up barriers in the app or on the floor itself. A fantastic intuitive robot that helps out around the house and doesn't complain. Can you ask for more?

The ECOVACS DEEBOT N20 PRO PLUS is a cleaning machine. It vacuums and mops but also vacuums while it mops. You have a mopping attachment and a vacuum attachment. There were two mopping pads included which was nice so one can be drying while we are using the other one. Vacuuming The vacuuming is great and it picks up as long as there is nothing stuck to the hardwood or tile floor. I like the way the beater bar brush comes out so you can clean it. It works better than my other robot vacuum. Carpeting and rugs seem to be cleaned well also. The PureCyclone technology in the base is really good to get all the dust, dirt, hair and carpet fibers out of the robot and into the bag free empty station. It's so easy to empty without a mess. The auto empty station is large and holds plenty to last several weeks. Mopping It seems to mop pretty well and the quality is fine as long as you use it every few days once you have the floors already mopped well. We found that we can use it on our hardwood floors since it keeps the water flow at a minimum and dries quickly. It is nice how it vibrates as it mops to clean better. We also have used in on our ceramic tile in the bathrooms and it works well there. There is an extremely nice feature where it mops next to runs and carpets but senses them so it can stay off and not get them wet. Battery Life The battery life is excellent. It ran for almost three hours for us each time we used it and never had to go back and charge before completing the entire main floor. ECOVACSHOME App The apps works well except I will have to try the map to get it tweaked. It mapped the house quickly and seemed to do a good job but I had trouble labeling the rooms well enough to use it for cleaning only specific rooms. We can schedule it to clean whenever we want. Overall a great robot especially for the price when you consider the other ones in the same price range.

Hello, So I have owned a few robot vacuums and I am pretty impressed with this version and I will list the why below: Information: I live in an apartment both carpeted and tile floors. Around 820 square feet of space Positives: this is an incredible change! I had a previous ECOVACS that I liked but hated having to order dust bags, this huge compartment that dirt and cat hair etc goes into is fantastic! Great design and perfect size. Also can’t say enough about the app. It helps my vacuum avoid eating my curtains that hang too low to the ground. I set up boundaries and the N20 does a great job avoiding those areas. Now quality, It’s new and maybe that is the reason but man… This cleans better then my more expensive versions from other companies and even my older ECOVACS, it seems to suck up more. You can see the path it takes on the carpet and it does not leave any area unclean. Negatives: Some users say it is quieter? I have not noticed it being quieter if it is it’s barely less then my other ECOVACS. I had some issues with setting it up on my WiFi but that was user error and ECOVACS support was great (this isn’t a negative per say but it took longer to get app working for me due to my WiFi having too many hide this or hide that features) Overall: Sorry, but other brands need to catch up ECOVACS is just so much better. It is recommended big time.

I want to start this review by saying that I look at "robot vacuums" in the same light as AI. I think that if you look at a robot vac as a helper and not a panacea for all of the cleaning that your space may need, then it's much easier to appreciate them! I have two kids and a dog and there are crevices that no automatic device will probably ever be able to reach BUT the additional features that this little buddy has make a HUGE difference when I compare it to other devices that I've tried in the past! One of my biggest gripes, previously, is that our downstairs is substantial in size, about 1,000 square feet, and thanks to the aforementioned children and dog, a decent amount of hair, crumbs, etc can be seen at any time. When I previously tried a device, I would have to manually empty the thing no less than twice, every time that it would run and that really defeated the purpose of "letting it work for me". The fact that this buddy empties itself is a game-changer! I can actually set it an forget it and go about my other tasks! The mopping feature is HUGE for our family too because we have wood-like flooring that's great looking and low maintenance but as spills and life happen, it gets a bit dull in places and one of the last things that I want to do at the end of the day or on my precious weekend's is pull out a mop and bucket. The mopping function on this vacuum is plenty enough for us as it'll help clean up any missed small messes and it adds back some shine to make every look and feel cleaner and brighter!

The Ecovacs DEEBOT N20 PRO PLUS has been an interesting addition to my house. I have tile in the kitchen, hardwood floors in the hallway, and my mancave (where I test most of my review products). The robovac works best in the kitchen since there’s more space for it to move around, but it also makes quick work of my small mancave. I’ll admit, while a great product, I still rely on a traditional broom to get into those tighter areas. If this could hit corners better, it might replace my Swiffer jet entirely. The mopping feature is decent for light upkeep, keeping the floors looking good as long as you’re not expecting deep cleaning. On hardwood and tile, I would say it’s pretty reliable. The auto-empty station is a nice bonus, holding enough dirt and dust so I’m not constantly emptying it. The app has this great feature that allows you to use schedule cleanings, uses lidar to map out the home, and sets up zones. I will mention that the app worked equally well on both my Android and iPhone. I wouldn’t say it’s fully part of my routine yet but that's only due to the floorplan in my home. If you have a larger/ more open layout, it’s definitely worth considering. In smaller, more cluttered areas, it might struggle a little, but for high-traffic spots like the kitchen, it’s a good option to have around. 4/5

The robot vacuum itself boasts a sleek, modern design with a glossy black finish. It's relatively compact, measuring allowing it to navigate under furniture and tight spaces with ease. The auto-empty station is a clear dustbin that allows you to see the collected debris, helpful when you need to see if something got caught up. It's relatively compact and can be easily placed in a corner which is where I put mine. I don’t get some placement I have seen in other houses but that's another story. I have had an Ecovascs before and I know it creates precise maps of your home, enabling efficient and intelligent cleaning paths. In its first run or mapping I didn’t get what it was doing, it quickly and accurately mapped our home, identifying obstacles and furniture with precision. It efficiently navigate through different rooms, avoiding collisions and maneuvering around furniture with ease. That was next level cool. What I like the most is that if something pops up on the map it automatically knows to go around it. I've not seen all robot vacuums be this smart. The mapping feature is accessible through the Ecovacs Home app, which provides a visual representation of your home's layout. You can use the app to define virtual boundaries, no-go zones, and specific cleaning areas, giving you granular control over the robot's cleaning path when it is done. With my previous vacuum I also labeled areas and things so it was easy to understand. The vacuum effectively picked up dust, debris. I will have to take its word that it can handle pet hair on both hard floors and carpets. I only have carpets and a small tile surface in my kitchen and no pets. But for my layout it definitely gets the job done. I do not use the mop feature so that's another thing. I'm going to have to take it to work on but it definitely looks cool. If I ever move I'm excited to try it. The auto-empty station is a convenient feature that automatically empties the robot's dustbin after each cleaning cycle. The station uses a powerful suction system to transfer the debris from the robot's dustbin to a larger dust bag within the station. This eliminates the need for frequent manual emptying, making the cleaning process more hands-off, as well as making cleanup of the auto empty station easy as well because you only empty it once. I found that it holds maybe 10 days worth of vacuuming for me. But I also didn't let it fill up too much because I don't want to push it till the limit. It says it works with voice control integration with Amazon Alexa and Google Assistant, allowing you to control the robot with voice commands. I can only attest to Google because I don't have an Alexa and my Google understands. I added it via the home app on my phone and now it knows that I have a vacuum in the house. It is a connected brand that Google is familiar with and integrates with seamlessly. I highly recommend this product to everybody regardless of home, size, layout, pets and non pet owner. Everyone!!!

I really wanted to like this robot vacuum more than I do. I've had Roombas for years, which is the natural comparison for the Deebot. Ecovacs has a lot of advertising on their website about how this needs less replaceable parts than others, and I'm inclined to agree. The parts that the app tracks and suggests replacing are all parts that can eventually get worn down, as opposed to the Roomba model equivalent which has a vacuum bag that needs replacing when it decides it's full. Here are some of its features and my thoughts on each: Auto-empty station: This is where the Deebot gets it right. Having a vortex model to empty the robot and not requiring a replaceable bag is ideal. Thus far, in my home with two cats (and a lot of hair), this does not get full during a week of daily use. It's really easy to detach from the base and empty as needed, and as mentioned - the capacity is great. "Advanced cleaning mastery" - compared to the Roomba's method of cleaning and mapping a room, this seems far more efficient when working on carpet. It seems to move faster but I don't notice that it's somehow missing dirt or dust. That said, I wouldn't call its mopping ability "advanced" - I had a pet stain near a corner that it wasn't able to mop up. When I used my Swiffer Wet, it came up with one spray and wipe (meaning it was a light stain). I'm sure the vibrating mop concept works well, but it seems to miss the edges. "Intelligent Cleaning Unleashed" - this is where I was most disappointed. This is a combination vacuum and mop. It has interchangeable modules, one that handles the mopping (fluid and pad) and another that seems to increase its capacity. The increased capacity module works as you'd expect. When the mopping module is installed - if your base station is on carpet (as mine is), the Deebot will refuse to come off of its base because it doesn't want to "activate the mop on carpet." However, if I manually place it on the tile part of our floor, and tell it to continue, it will happily mop that floor and then return to its base (by going over carpet). I'm reasonably certain this is something that can be updated via software at some point, and I really hope it does. This way I'd be able to leave the mop module in and have it cleaning daily - and maybe I'd only have to touch it on weekends to empty the bin and add more cleaning fluid. Ecovac Home App: the app is semi-intuitive, and you can find most common features easily. However, there's no link to any sort of guide or manual to follow. The videos it links are more about features and less about how to use the Deebot itself. Further, there are a number of confusing language choices which seem like mistranslations from another language. In summary, while this is more affordable than a similarly featured Roomba, it's lacking in features and support quality make it difficult to recommend. I think much of this could be improved with software updates, which the website claims happens every two weeks, but in its current state I wouldn't want to use it.