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Customer Ratings & Reviews

ECOVACS Robotics - DEEBOT OZMO 930 App-Controlled Self-Charging Robot Vacuum & Mop - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 34 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-11 of 11 Reviews mentioning:
set up
  • Rating: 3 out of 5 stars

    Not For Thick Carpet

    Posted
    Powerhouse01
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This unit is easy to setup and use. However it does not work well on thicker carpet and does not work well if you're looking for a deeper clean. However, it does do well for quick pickups.

    I would recommend this to a friend

    • Brand response

      Ecovacs Advisor

      Sorry for your disappointment. Besides vacuuming and mopping hard surface floors, the OZMO 930 works best on short to medium pile carpet. As a daily or weekly cleaning robot (schedule it however you like with our phone app), the OZMO 930 will definitely keep your floors clean, and mopped. Ecovacs

  • Rating: 5 out of 5 stars

    This Robot Vacuum is a life saver!!!

    Posted
    BigRoy
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This vacuum is great. Setup was easy, just install the app and the wizard will guide you through the rest. Setup is no different than any other smart home product. It did a pretty good job of navigating through my house. I mostly have hardwood floors and they were cleaned properly. I also tried it in one of my bedrooms that had carper and it did a great job of cleaning. One thing to note is I had to stop it a couple times because it caught wires while vacuuming, so make sure all loose wires a secured. The app was also very cool, it was easy to use and you can see were the vacuum was on the map. The only problem I have is that I live in a 2 story house, so I don't think I would be able to bring it downstairs to vacuum because it will never find the base charger when it is done, but that is only a minor issue.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I Love it, My Cat is still deciding

    Posted
    doop22
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I love this. I was going to buy one, but luckily the Insider network reads my mind. Easy setup, all you have to do is find a good place for the charger, pop in the bristles on the bottom, download app, turn on Robot and connect to WiFi. The first run will get the layout of pretty much the whole house or area you want cleaned. Positive: I have that high carpet, but it's suction is good enough to pick up crumbs and Feline Pine pellets of the carpet and leave those oh so nice vacuum lines throughout the house. It has a mop function but I don't feel I'd use it since I rather use steam mops for my hard surface floors but it seems like it'd be useful. The app allows me to schedule cleanings, so I have it setup to clean an hour before I get off work, so I'm greeted by beautiful vacuum lines. Comes with replacement filters Nice auto suspension to change off surfaces seamlessly Negatives: The navigation sensor is a little tall so it can't go under my bed to clean, but it's not really a negative I suppose. When discovering a new obstacle, it kinda runs into it hard, but when it has it in it's database, it's less of an issue. My cat wants to attack the bristles when it's on the charger, so I may have to replace those sooner than later. Overall: 9.7/10 mostly for the navigation sensor height and maybe price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy Set up, App-Tastic

    Posted
    JorgeST
    • Tech Insider NetworkTech Insider Network

    I have, until now, always been a skeptic of having robots do my dirty (pun intended) work. I have since changed my tune. I cannot put into words the burden that this little guy has removed from my life. I used to, and still do, dread cleaning day. That hassle is now removed from my life. The awesomeness of this machine boils down to 2 areas in which this brand exceeds all other that I have seen. Set up/App Enablement, and the tech that is involved to support that app. With zero exaggeration, it look me 5 minutes to install the app, set up the unit and begin the first vacuum of my main level. As the cleaner drives around my house it actually creates a little blue print of your house showing floor changes (carpet/hardwood) and mapping out obstructions such as tables or couches, etc. You can set timed clean, isolate specific areas which need extra attention too. There are real time cleaning stats for geeks like me to view such as run time, sq foot cleaned, etc. After the first pass through of my main level was complete the dust reservoir was full, I was in shock. My wife and I are in heaven with this little guy making daily cleaning trips. The second area that makes me love this even more is the tech that is behind the bot. Many motion sensors, floor sensing tech to know when to switch between vacuum and mopping. The reaction time of running into obstructions was minimal too... if it bumps into a wall, the bumper senses the wall and maps it into the next route so it doesnt run into the wall again. I am beyond amazed with the tech behind this machine. All in all highly recommended and a major time saver!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quick and quiet cleaning!

    Posted
    JamexRZ
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 500 ContributorTop 500 Contributor

    I've never had a robot clean my home, but now I'm convinced! It was easy to setup, all you have to do is find a good spot with plenty of space to place the charging dock. Let it charge to full the first time and press the "auto button", it will start mapping your home. I would recommend to follow the robot thru the entire process. A little trick I did to have the robot avoid certain problem areas (for example where my entertainment center is, there are lots of cables and if you don't account this it will eat them or get entangled, also it will have trouble with area carpets as they are a little raised) is to carry with me the box it came it and I placed it in front of the robot to simulate a wall, that way it would think there is one and map it, and avoid it in the future. @@@@@ Also, be careful to NOT PICK IT UP while it its on, or it will reset the whole mapping you have and done and delete it from the app! You will have to start over! I see a lot of people complaining of this, that their saved maps got accidentally deleted from the app. More than likely they picked it up (even when its not cleaning, you could pick it up while charging and it will delete itself). To do so, you must first turn the switch off. @@@@@ Other than that, it cleans very well, the container got full after cleaning my apartment, so if you have a large house, you may need to dump it a few times, its not too big. The moping function is great as I've a hardwood floor kitchen, it cleans well leaving the floor just dump, as if you had moped by hand, just a little better. The app is great, you can setup cleaning schedules, create virtual areas and designate which ones you want clean, or the whole thing. I would highly recommend it to constantly clean your home. I'm having it do it daily, and then once a week I do a thorough cleaning, and definitely it makes it easier as everything is kept cleaner!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Multi-Surface Cleaner

    Posted
    TechTux
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    I was curious and decided to try one of these robot cleaners. I came into this without any knowledge or what to expect. I am pleasantly surprised at the cleaning capability and how smart this robot is. If you have room in the budget this is a must have. Pros: Able to clean Carpets , Hard floors and Mops Intelligent , changes modes instantly across multi-surfaces Strong suction for carpets Very thorough on floors Software Easy to Use Features Runs quietly Extra bush and accessories Great battery life, I was able to run 9 back 2 back runs to test before Low battery warning appeared Strong cleaning bristles Cons: Small reservoir for fluid Small container for debris cleaner Charging is slow Setup: The setup was pretty easy, with an easy walk-through. Honestly at first it will feel overwhelming because the book is so thick and when you take it out of the box there are so many attachments. Do not let that discourage you as the setup will be easy and once you find your spot to place the robot everything else falls into place. Cleaning: The cleaning was quick, quiet and thorough it recommends to watch it the first time around in case it goes somewhere it is not suppose to or grabs wires. I have not had any problems on the multiple runs I had the robot do and it cleans corners really well. Maintenance:: The containers are easy to access and clean out when needed. The brush is also hidden underneath the hood to allow easy access to the brush. Overall very impressed of the ease of cleaning Software: Very easy to setup and provides alot of options including a map that shows a layout of the floor that has been cleaned. The initial scan takes time as the robot slowly goes over each section. However after it builds the map you can customize the map to exclude sections. The software has everything including a log showing past cleans / times. I was very impressed with how easy it is to use the application and find myself playing with it alot telling the robot to go clean. Overall I would strongly recommend this product. It is such a fun way to clean the rooms. Keep in mind however if you are wanting deep cleaning then a regular vacuum will be needed. Otherwise if you are wanting for everyday cleaning / scheduling then this is a great buy !

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great All Around Robot Vacuum, Check Carpet Height

    Posted
    zboot
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    The Deebot Ozmo 930 is a pretty cool robot vacuum and mop. Setup is pretty straightforward, open the box, download the app, reset the robot and it gets automatically configured. The next step is for the robot to do an initial cleaning run where it maps the entire house, so prior to unboxing, you shuold really prepare the place for the robot to get around and clean. Don't worry, you can always reset and restart the process again later. I found the app very easy to use and it provided a nice interface to control the robot, aside from the buttons on the robot itself. The vacuuming is surprisingly thorough, sometimes with robot vacuums, there's a bit you need to do yourself as the robot may not be able to navigate or reach. That's still the case here, deep or fluffy enough carpets can't be traversed by the robot and if you have floor level overhangs that are shorter than the robot, it won't be able to get in there to clean, but I found in a typical house, the robot was actually able to get into the small nooks near the bottoms of cabinets and kitchen drawers and did well getting inside the legs of chairs and tables. Cleaning speed for a small room, 8x10 was about 10-15 minutes - though this also included the initial mapping which may slow things down a bit. It was pretty cool watching via the app as the robot discovered more of the room and kept track of areas that had no yet been vacuumed. It can recognize and auto dock to it's charger, though that does require you have a open space somewhere to locate it on the floor. The docking and auto-charging allows you to configure cleaning for when people are away or asleep so the robot isn't underfoot or dealing with a lot of interruptions. Ultimately, I was pretty pleased with the robot's performance. clean up is pretty simple and this is where things could get hairy. The tray for debris is relatively small, by comparison to even a small handheld vacuum. If you let the robot run regularly and empty the tray regularly, this should be fine. If you let things get messy or are using the robot as an first pass clean after a particularly messy event, like recent move, party, etc - you'll need to pay additional attention to service the tray as it goes along.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Temperamental, but way ahead of the game

    Posted
    1ShadowFox1
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    Despite some inconsistencies, the Ecovacs Deebot Ozmo 930 is the pace car for all other robotic vacuums. First, the setup was very easy. Eventhough the quick start directions are vague, they aren't really needed to get you up and running. All you really need to do is snap on a couple pieces that are easy to determine where they go, place the vacuum on its charger base, turn it on, and download the app. The instructions give you specific dimensions that it says you need to have clear around the dock, but it appears they are exaggerated a bit as the Vacuum is very good at finding its home. For the first use, pick up debris in the area of the house the vacuum will be navigating and make sure that there is a clear path everywhere the vacuum needs to go. Also open any doors to any room so that the vacuum can map the house, which will be very helpful for future use. After the first use, you will see a very detailed map of your house in the app, which even divides the map into sections by room, which you can custom name (i.e. Kitchen, Master Bedroom, etc). This is especially handy because you can then select a room you want Deebot ti clean in the app and it will head straight there. The live view in the app of where the vacuum has cleaned and is currently located Is pretty neat too. The cleaning ability, as a vacuum, is VERY impressive. Even in rooms recently vacuumed by my name brand full size vacuum the Deebot is able to pull out filth from what I thought was a clean room. The mopping function works ok, but I think could use some improvement. Not much water is used by the vacuum, which would be nice, if it was enough. I also wish that they would have implemented oscillating scrubbers into this vacuum for a more thorough mopping, but overall it does a good job. The downsides to this vacuum is that it is a little temperamental. On occassion it will have issues with an area rug (not shaggy) and give a fault code for needing its drop sensors cleaned. They don't need cleaned, the vacuum just got stuck on the transition from wood to rug. But when you lift the vacuum to correct the error, the whole map is lost and you need to do it all over. If the vacuum wouldn't get amnesia every time it was lifted off the ground, I would give this vacuum 5 stars and immediately buy another for family members to use and enjoy all of the cool features. Hopefully this is correctable in a firmware update, and if so, I will sing Ecovacs praises to anyone within earshot. Overall, this vacuum is great in theory, very good in practice with great suction, and with a couple programming tweaks potentially the ALPHA of home robotics and automation. Yes, you need one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Cleans Better than Expected

    Posted
    ChrisS
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    For some reason I wasn't expecting a device this small to clean as well as a full sized vacuum cleaner. After using it for a week I have changed my mind. Here are a few things that are worth sharing about this robotic vaccum. Let's start with the fun. Since getting this vacuum, the whole family has participated in cleaning. The boys have cleared the floors and removed cords in all the rooms in the house, and have been moving the vacuum from room to room like it was a game. It has been a lot of fun watching the app map the room as the vacuum methodically analyzes and cleans the room. More important than the fun is the quality of cleaning. Because of its size the robot can easily go underneath beds and dressers and clean areas that are nearly impossible to do with a regular vacuum. The proof that it cleans can be found when you clean the dirt / dust tray. After doing just a small bedroom, the tray is full of dust. The robot is also effective. When it first started in our living room I thought for sure it would get stuck or confused. For a while it sure looked like it was confused and looked like it was going to get stuck, however, it always figured out where it needed to go and never missed a portion of the room. It is very methodical and thorough, and the robot has enough weight for the brushes to be effective and enough suction to extract the dirt. Part of the reason it cleans so well is because it moves across the surface evenly and doesn't miss small areas. With a regular vacuum I often find myself hurrying and not cleaning all parts equally. I haven't had a chance to use the mopping function yet but plan to try it out on my hardwood floors this weekend. Finally, I would point out that the app is fairly easy to install and use. Once it maps out a room you can then use the app to specify which areas to clean and which to ignore. This is a great function if you keep the robot in one location. Since we keep moving from room to room we haven't had a need to use this. I would say that even without the app it does a good job using the "auto" button. Overall, the vacuum has been better than my expectations and would gladly recommend to a friend.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Maybe in a Perfect World

    Posted
    CoolBoomer
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    The Ecovacs Deebot Ozmo 930 has some amazingly cool features. With that said, I will also mention that I am not comparing the 930 to any other robotic floor cleaner, so some of these observations might be common of other brands also. After charging the Ozmo with it's base (it must be located at the edge of a room, with a non-carpeted surface under it, and clearance of more than a foot on all sides. @@@@@@@ I admit it was tough finding a place like that where it wouldn't get in the way. The control app for Android was not difficult to set up--but I had to disable my phone's cellular data to complete the Wifi setup. @@@@@@@@ Not the first product I've had to do that with. @@@@@@@ You can see the Ozmos's progress as it maps and vacuums the floors, pause and restart etc. I closed doors to cluttered small rooms as the instructions tell you to beware of items like cords and wires. The map of my home showed the location of the 930 while it was progressing. It has symbols for carpet and bare floor as well as "obstruction" points like table legs and chairs. Here's where the ability for the 930 to "see" was lacking--it crashed full-speed into smaller diameter chair legs that it was not able to "see." And it spent huge amounts of battery-sucking time trying desperately to get in between chairs to get under the dining table. Very persistent. The debris/dust containing reservoir is very small and was almost clogged with junk even though the house had been vacuumed recently with a standard bagless upright. The second and third use somehow required setting up the connection all over again, and was aggravating to say the least. The 930 has a voice to tell you when it's paused or disabled, or returning to charger base etc. The fluid tank doesn't hold much water, and the app is able to tell you how much is in it at any given time. It simply sprays out the fluid and then runs along wiping it with a textured cloth-covered pad that snaps in place. I could not get the mopping routine to begin no matter what I tried. The instructions say the unit self-senses that it's ready to mop bare floors and that it will stay on the bare floor area, but all this one wanted to do was start vacuuming and mapping again. I realized that these things are supposed to make life easier. Having to empty the dirt tank too often and reset the app connection and apparently call tech support about the mopping routine to get it work is too much of a "smart home chore." It IS quiet, and it's able to track back and forth, making a map of what it's found underneath it and around it. And it's nimble most of the time, rising up on one or more of it's wheels to climb over the edge of a runner etc. But I can't see the time and trouble being worth it.

    No, I would not recommend this to a friend

    • Brand response

      Ecovacs Advisor

      Thanks for detailed feedback - we appreciate it all, as we're always looking to improve the product. We'd love to help you out with some of more frustrating problems - including optimizing the app, and getting the mop to work as it should.

      Send us an email to CustomerService@Ecovacs.com and we'll help you out. Ecovacs

  • Rating: 5 out of 5 stars

    Incredibly smart robot vacuum!

    Posted
    camdenk
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    PROS: -Good suction and mopping -Great looking -Killer app and smarts CONS: -Sometimes doesn't dock properly -Cleaning pad covers some sensors needed for mapping -Map sometimes gets randomly deleted. DESIGN: The Deebot Ozmo 930 is a great looking little bot. The body is all plastic, but the finish makes it look on par with many high-end vacuuming robots. The robot has a ton of sensors around the bottom of the bot and on the front, which helps guide it when cleaning. On top is the Smart Navi disk that it uses to produce a 2D floor map. Included in the box is the pad attachment that clicks on and off the bottom when using the mopping feature. This blocks some of the sensors needed to produce a floor map, which was a little frustrating so you will have to keep this off for at least the first cleaning cycle. The dirt bin is smaller than I would like but the bot seems to do a good job of stuffing it full of dust and lint. The bottom has two brushes for sweeping in dust and debris along with the pick-up roller. You can also swap this for a tangle free suction only solution for hair. Additionally, since this bot does mopping duty too, it has a tank for water that sits on the back that is easy to fill and install. Lastly, the handle on top is sturdy when you must carry it and sits flush along the top panel for a clean look. CLEANING: The Deebot Ozmo 930 has many of the intelligent cleaning capabilities you would expect from a modern-day robot vacuum. I'll leave the app related features to the next section. First off, the bot does a great job of picking up dust and cleaning. Like other bots it can adjust depending on the surface increasing the suction for thicker carpet. Thanks to the mapping technology it can make a back and forth path like how a human would. I've been happy with the vacuuming capability - what is unique with the Ozmo 930 is the mopping capability. The bot comes equip with a water tank and mopping pad and it did a great job of spraying the floor and leaving little water behind. You can adjust the water spray in the app if it turns out to be too much. The mopping feature is an awesome idea that works well and means you don't need two robots for different floor types. What does this bot do differently? Keeping reading to find out. APP+SMARTS: Along with all the cleaning capabilities of the robot, the app is among the most intelligent I've seen. It offers so many features which help heavily differentiate this bot from others. The great mapping technology in this bot is what enables all these smarts. From the first time you clean the Deebot Ozmo 930 begins producing a floor map which it retains. From the app you can see the map being created as it cleans. This is cool, but the selling points comes with what you can do with that map. You may have noticed that I've not discussed any barriers or wall accessories used to keep the bot out of certain areas. That's because the Ozmo 930 doesn't need any - from the map you are able to draw out your own virtual boundaries eliminating the need for extra hardware. The downside to this of course it that you need to let the bot run at least once before setting them up. Next, by taking the map data the Ozmo 930 can divide the map into rooms - you can later go in and names these. Did you make a mess in the kitchen - you can hop in the app to tell the bot to only clean that room. You wouldn't vacuum your whole house if only the kitchen needed it right? Well, not the bot will do that too! You can also select custom areas to clean as well. The app does all the cool basic things as well like seeing the status, start/stop clean, and errors if the bot gets tangled. My only complaint with the app is since I live in the United States I would love to have square feet instead of meters - a small ask that could easily be addressed in an app updated. SUMMARY: This feature filled bot pulls many high-end capabilities down to a great price point. With a bunch of unique smarts and the double duty vacuuming and mopping capability this bot is perfect for anybody looking to make the jump with a product that is as comprehensive as they come.

    I would recommend this to a friend