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Customer Ratings & Reviews

ECOVACS Robotics - DEEBOT OZMO 930 App-Controlled Self-Charging Robot Vacuum & Mop - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 34 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
wifi
  • Rating: 5 out of 5 stars

    Great smart vac

    Posted
    Josh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Blown away by how good the vac is. We have a Rainbow for deep cleaning but use this one for daily floor cleaning. Alexa integrated, not too noisy, pretty durable, and overall great vac. Only thing I didn't like is how cumbersome set up was for wifi. It only uses a 2.4ghz band so I had to create a specific wifi band for it on my velop system.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    vacuum decent, software is poor

    Posted
    wase4711
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    Never had a robotic vac before, so was excited to try this one out. Had some difficulty getting the app and wifi connection to setup on the vacuum, but after several attempts, I got it to connect. The major problem for me has been the mapping feature; that is the vacuum is supposed to map out your whole house on its initial cleaning, then use that map for future cleanings. After many attempts, I can still not get the vacuum to map out my entire house, which is only 2100 sf, without stopping, battery dying, or just not working any more, Their support people are weak, just reading the trouble shooting steps to me as a solution; I know how to read, I contact support when I need advanced help, not basic help. Anyways, so far, for me, there is no way this would ever replace my regular vacuum; I haven't tried the mopping feature yet, but, if I cant get the vacuum to work properly, then I wont bother with the mopping feature. Hopefully, there will be some software updates that will allow this device to do everything it promises to, but, for me, at this time, it does not.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I Love it, My Cat is still deciding

    Posted
    doop22
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I love this. I was going to buy one, but luckily the Insider network reads my mind. Easy setup, all you have to do is find a good place for the charger, pop in the bristles on the bottom, download app, turn on Robot and connect to WiFi. The first run will get the layout of pretty much the whole house or area you want cleaned. Positive: I have that high carpet, but it's suction is good enough to pick up crumbs and Feline Pine pellets of the carpet and leave those oh so nice vacuum lines throughout the house. It has a mop function but I don't feel I'd use it since I rather use steam mops for my hard surface floors but it seems like it'd be useful. The app allows me to schedule cleanings, so I have it setup to clean an hour before I get off work, so I'm greeted by beautiful vacuum lines. Comes with replacement filters Nice auto suspension to change off surfaces seamlessly Negatives: The navigation sensor is a little tall so it can't go under my bed to clean, but it's not really a negative I suppose. When discovering a new obstacle, it kinda runs into it hard, but when it has it in it's database, it's less of an issue. My cat wants to attack the bristles when it's on the charger, so I may have to replace those sooner than later. Overall: 9.7/10 mostly for the navigation sensor height and maybe price.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Maybe in a Perfect World

    Posted
    CoolBoomer
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    The Ecovacs Deebot Ozmo 930 has some amazingly cool features. With that said, I will also mention that I am not comparing the 930 to any other robotic floor cleaner, so some of these observations might be common of other brands also. After charging the Ozmo with it's base (it must be located at the edge of a room, with a non-carpeted surface under it, and clearance of more than a foot on all sides. @@@@@@@ I admit it was tough finding a place like that where it wouldn't get in the way. The control app for Android was not difficult to set up--but I had to disable my phone's cellular data to complete the Wifi setup. @@@@@@@@ Not the first product I've had to do that with. @@@@@@@ You can see the Ozmos's progress as it maps and vacuums the floors, pause and restart etc. I closed doors to cluttered small rooms as the instructions tell you to beware of items like cords and wires. The map of my home showed the location of the 930 while it was progressing. It has symbols for carpet and bare floor as well as "obstruction" points like table legs and chairs. Here's where the ability for the 930 to "see" was lacking--it crashed full-speed into smaller diameter chair legs that it was not able to "see." And it spent huge amounts of battery-sucking time trying desperately to get in between chairs to get under the dining table. Very persistent. The debris/dust containing reservoir is very small and was almost clogged with junk even though the house had been vacuumed recently with a standard bagless upright. The second and third use somehow required setting up the connection all over again, and was aggravating to say the least. The 930 has a voice to tell you when it's paused or disabled, or returning to charger base etc. The fluid tank doesn't hold much water, and the app is able to tell you how much is in it at any given time. It simply sprays out the fluid and then runs along wiping it with a textured cloth-covered pad that snaps in place. I could not get the mopping routine to begin no matter what I tried. The instructions say the unit self-senses that it's ready to mop bare floors and that it will stay on the bare floor area, but all this one wanted to do was start vacuuming and mapping again. I realized that these things are supposed to make life easier. Having to empty the dirt tank too often and reset the app connection and apparently call tech support about the mopping routine to get it work is too much of a "smart home chore." It IS quiet, and it's able to track back and forth, making a map of what it's found underneath it and around it. And it's nimble most of the time, rising up on one or more of it's wheels to climb over the edge of a runner etc. But I can't see the time and trouble being worth it.

    No, I would not recommend this to a friend

    • Brand response

      Ecovacs Advisor

      Thanks for detailed feedback - we appreciate it all, as we're always looking to improve the product. We'd love to help you out with some of more frustrating problems - including optimizing the app, and getting the mop to work as it should.

      Send us an email to CustomerService@Ecovacs.com and we'll help you out. Ecovacs

  • Rating: 4 out of 5 stars

    Deebot:

    Posted
    greenrita
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    DEEBOT Ozmo 930: AI 4 Clean Sweep The Quick Start Guide is a good summary of the Manual's content; but, it's wisest to set aside the time to process the instructions: For instance, you are not supposed to put the Deebot in the charger BEFORE turning it on. The main manual also asks that all packing materials be removed because some bits and pieces may lie beneath some people's awareness. I have an Android phone and easily found then downloaded the FREE Deebot Ozmo 930 App via Google Play. What I did not like is the App's Agreement. The App want's access to the consumer's location and smart phone data and, with all the mishandling lately of consumer data, I don't like allowing that access. I hope Customer Service registers my concern and/or affords me a work around. A welcome improvement to the App would be the addition of Push Notification; so, if the vacuum encounters a fault, the owner would get an alert without having to open the App. I do like the vacuum's housing. The unit has a heft and weight that promises durability, especially necessary for a household tool that is likely to encounter some bumps and grinds. I learned that the vacuum can map only one level at a time. So, if you move it to another floor, you must reboot to allow new boundaries to be defined. Even before moving my rugs with fringe, my puddling curtains and my cables to prevent entanglement, I realized that a person without wide open expanses of flooring would be unable to schedule a vacuuming without being present to do the prep required. Moreover, when I tried to use my banking app, I couldn't. Found the Deebot's wifi doesn't allow me to do other work using my wifi. Of course, I can use my smartphone because the default access to my service provider kicks in. Unfortunately, I had to call Customer Service multiple times to let them know that I couldn't access the app via the Deebot's Network Set Up process on my phone. The first two times their system dropped my call. On the third call, I got a voice mail. After 3 hours, I am still waiting for a call back or an email. After troubleshooting Login to the App, I should be able to schedule cleanings and make real time adjustments to my vacuum's status and its map. Nonetheless, even though I couldn't access the app on my phone to try to map my 1st floor level territory to be vacuumed, I hit Auto and it announced it would start cleaning. Deebot requires help to transit over 1/2" high thresholds dividing the carpet area from the wooden floors and the tiled floors; but, overall, the robot navigates pretty well finding its way around and under my furnishings. It does try to disengage if obstacles block its movement. BTW, Deebot announced when it was low on energy and was heading back to the charging station. It advanced for 3 ft, whirled in different directions then shut down, never making it back to its destination to get charged up. I carried it back. Remember, that due to the size of the dirt bin, a regular dumping must be accomplished. As well, the robot touts that it can vacuum carpet and wash down ceramic, tile and linoleum floors; but, remember, when you use the machine, you must clean the machine: bang out the filter, empty the dust bin and/or empty any remaining liquid. There is a chart that indicates timing for parts replacement; so, you can install calendar alerts in your Outlook, etc You would also want to install an alert for the ONE YEAR WARRANTY end date. Overall, since the 930's price point has been greatly reduced from over $1000 with its introduction to Canada and the US, it's a worthwhile investment if you want a more regular clean sweep than you can do yourself in light of a hectic schedule. Bottom-line, wide open spaces that don't require removal of fringed rugs, electrical cords and coaxial cables would be the best fit unless closer supervision is OK.

    I would recommend this to a friend