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ECOVACS Robotics - DEEBOT OZMO 930 App-Controlled Self-Charging Robot Vacuum & Mop - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 34 reviews

91%
would recommend to a friend

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Cons

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Page 1, showing1-7 of 7 Reviews
  • Rating: 4 out of 5 stars

    Smarter than the average puck, but not perfect

    Posted
    Batlacit
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    I’ve been an avid fan of robotic vacuums for a long time, having started with one of the earliest Roombas and upgraded every few generations from there. And for a long time no matter what manufacturer you went with, the basic premise behind how they work has stayed the same. The robot will keep moving until it hits something, then turn around and go off in a random direction from there. Eventually, it covers the entirety of your floor. The most recent designs from several manufacturers have been starting to change that though. While random navigation worked well enough, it was slow and meant that you tended to get uneven coverage over the floor. Now, people are starting to use advances in tracking technology to create robots that can intelligently map out and navigate through their surroundings. The Deebot Ozmo 930 (or Ozmo, as I’ve named mine) does this using a LIDAR system on the top of its standard hockey puck shaped body to help it build a complete map of the area you want it to clean so that it goes over every area twice using the same kind of pattern you’d use yourself with an upright. And if that isn’t enough, it also features the ability to tell what kind of floor it’s on and use a wet mop to clean it. With all that it seems like it would be the perfect robotic vacuum. Unfortunately, I have to say that while I do like the product overall, it’s got a lot of rough edges that keep it from being everything that it’s advertised to be. To start with the good, the mapping system does mostly work. It constructs a very detailed map (which you can see on the Ecovacs app) which you can use to designate where it should and shouldn’t clean as well as setting up a schedule that allows it to tackle large areas in several attempts rather than running out of battery half way through. What’s even better is that the robot is very good at updating the map to account for minor changes to the positioning of certain landmarks such as chairs or pets. The only problem here is that while the map works great, I can’t really give it full marks because of one serious flaw in the design. Whenever the robot becomes confused about its location (which seems to happen whenever I go to clean the brushes) it will happily delete the map, along with any instructions you’ve given about where not to clean, what certain areas are called, or what schedule it should use to clean those areas. Next, we have the cleaning performance. The Ozmo has two vacuuming options: a standard beater brush and a direct suction mode intended for homes where hair can be a problem. Since I live in a home with two pets and a long-haired woman and have had brushes literally shredded by tightly wound hair before, I started out with the direct suction option which the instructions said were best for daily cleaning. It worked well enough in that it didn’t produce any tangles. But as anyone who’s used these vacuums can tell you, there’s a world of difference between the suction that you can get with an upright and the suction you can get in a tiny robot. Overall I found that the direct suction wasn’t very good at picking up hair or much else. Switching to the brush produced far better cleaning performance, and it would generally fill up the bin and leave the floors looking visibly cleaner. The mop was a little harder to judge. Admittedly I don’t have a ton of hard floors that need wet mopping in my environment, but my kitchen floors are usually always in need of some attention. On the default setting it didn’t do much at all, but when I raised the water output to high it did a decent job of picking up small messes. Only thing I really noticed here was that it’s best to run through multiple cycles, as it takes a little while for the robot to dispense enough water to the cleaning pad to do anything. Finally, there’s the overall build. I’m mostly happy with this except for one thing: the height. For whatever reason, this robot sits a little higher off the ground than most, which makes it adept at climbing on top of things. At one point it managed to climb on top of a plate and rode around the living room on top of it, thinking that it was cleaning a ceramic tile floor. It’s far from the only robot that can do things like this, but it’s worth mentioning as you’ll want to watch out for it. It’s also unfortunately quite easy for the robot to become stuck on its own charging base if it moves too far forward for some reason, in which case it’ll simply spin its little wheels trying to disengage until eventually giving up. There are a few other features that I haven’t been able to try out yet, such as the integration with Alexa and Google Home which is apparently coming in an upcoming software update. Hopefully that update will also address the map issue and give it a warm-up period for the wet mop to help it do a better job on its first pass. But I’m anticipating liking them if the implementation is in line with the rest of the features. Overall, my impression of the vacuum is positive. It’s quieter and faster than any of the previous models I’ve owned, and its cleaning performance is satisfactory. But I think that a lot of the most ambitious features such as the smart navigation and wet mopping might take a few more tries to perfect. It’s more a glimpse of where the tech is going rather than a fully functional example of it. Just understand that you’ll still need to provide some oversight to keep it running at its best, and you should find that it greatly cuts down on the amount of day to day cleaning you need to do!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Deebot:

    Posted
    greenrita
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    DEEBOT Ozmo 930: AI 4 Clean Sweep The Quick Start Guide is a good summary of the Manual’s content; but, it’s wisest to set aside the time to process the instructions: For instance, you are not supposed to put the Deebot in the charger BEFORE turning it on. The main manual also asks that all packing materials be removed because some bits and pieces may lie beneath some people’s awareness. I have an Android phone and easily found then downloaded the FREE Deebot Ozmo 930 App via Google Play. What I did not like is the App’s Agreement. The App want’s access to the consumer’s location and smart phone data and, with all the mishandling lately of consumer data, I don’t like allowing that access. I hope Customer Service registers my concern and/or affords me a work around. A welcome improvement to the App would be the addition of Push Notification; so, if the vacuum encounters a fault, the owner would get an alert without having to open the App. I do like the vacuum’s housing. The unit has a heft and weight that promises durability, especially necessary for a household tool that is likely to encounter some bumps and grinds. I learned that the vacuum can map only one level at a time. So, if you move it to another floor, you must reboot to allow new boundaries to be defined. Even before moving my rugs with fringe, my puddling curtains and my cables to prevent entanglement, I realized that a person without wide open expanses of flooring would be unable to schedule a vacuuming without being present to do the prep required. Moreover, when I tried to use my banking app, I couldn’t. Found the Deebot’s wifi doesn’t allow me to do other work using my wifi. Of course, I can use my smartphone because the default access to my service provider kicks in. Unfortunately, I had to call Customer Service multiple times to let them know that I couldn’t access the app via the Deebot’s Network Set Up process on my phone. The first two times their system dropped my call. On the third call, I got a voice mail. After 3 hours, I am still waiting for a call back or an email. After troubleshooting Login to the App, I should be able to schedule cleanings and make real time adjustments to my vacuum’s status and its map. Nonetheless, even though I couldn’t access the app on my phone to try to map my 1st floor level territory to be vacuumed, I hit Auto and it announced it would start cleaning. Deebot requires help to transit over 1/2" high thresholds dividing the carpet area from the wooden floors and the tiled floors; but, overall, the robot navigates pretty well finding its way around and under my furnishings. It does try to disengage if obstacles block its movement. BTW, Deebot announced when it was low on energy and was heading back to the charging station. It advanced for 3 ft, whirled in different directions then shut down, never making it back to its destination to get charged up. I carried it back. Remember, that due to the size of the dirt bin, a regular dumping must be accomplished. As well, the robot touts that it can vacuum carpet and wash down ceramic, tile and linoleum floors; but, remember, when you use the machine, you must clean the machine: bang out the filter, empty the dust bin and/or empty any remaining liquid. There is a chart that indicates timing for parts replacement; so, you can install calendar alerts in your Outlook, etc You would also want to install an alert for the ONE YEAR WARRANTY end date. Overall, since the 930’s price point has been greatly reduced from over $1000 with its introduction to Canada and the US, it’s a worthwhile investment if you want a more regular clean sweep than you can do yourself in light of a hectic schedule. Bottom-line, wide open spaces that don’t require removal of fringed rugs, electrical cords and coaxial cables would be the best fit unless closer supervision is OK.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Temperamental, but way ahead of the game

    Posted
    1ShadowFox1
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    Despite some inconsistencies, the Ecovacs Deebot Ozmo 930 is the pace car for all other robotic vacuums. First, the setup was very easy. Eventhough the quick start directions are vague, they aren't really needed to get you up and running. All you really need to do is snap on a couple pieces that are easy to determine where they go, place the vacuum on its charger base, turn it on, and download the app. The instructions give you specific dimensions that it says you need to have clear around the dock, but it appears they are exaggerated a bit as the Vacuum is very good at finding its home. For the first use, pick up debris in the area of the house the vacuum will be navigating and make sure that there is a clear path everywhere the vacuum needs to go. Also open any doors to any room so that the vacuum can map the house, which will be very helpful for future use. After the first use, you will see a very detailed map of your house in the app, which even divides the map into sections by room, which you can custom name (i.e. Kitchen, Master Bedroom, etc). This is especially handy because you can then select a room you want Deebot ti clean in the app and it will head straight there. The live view in the app of where the vacuum has cleaned and is currently located Is pretty neat too. The cleaning ability, as a vacuum, is VERY impressive. Even in rooms recently vacuumed by my name brand full size vacuum the Deebot is able to pull out filth from what I thought was a clean room. The mopping function works ok, but I think could use some improvement. Not much water is used by the vacuum, which would be nice, if it was enough. I also wish that they would have implemented oscillating scrubbers into this vacuum for a more thorough mopping, but overall it does a good job. The downsides to this vacuum is that it is a little temperamental. On occassion it will have issues with an area rug (not shaggy) and give a fault code for needing its drop sensors cleaned. They don't need cleaned, the vacuum just got stuck on the transition from wood to rug. But when you lift the vacuum to correct the error, the whole map is lost and you need to do it all over. If the vacuum wouldn't get amnesia every time it was lifted off the ground, I would give this vacuum 5 stars and immediately buy another for family members to use and enjoy all of the cool features. Hopefully this is correctable in a firmware update, and if so, I will sing Ecovacs praises to anyone within earshot. Overall, this vacuum is great in theory, very good in practice with great suction, and with a couple programming tweaks potentially the ALPHA of home robotics and automation. Yes, you need one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, but the app needs some work

    Posted
    TechFan
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    This is my first time owning an automatic vacuum cleaner/robot and its kind of a cool little gadget to have. Setting this up was pretty simple with the included instruction guide. Following the instructions, after setting it up, I let it fully charge before I started playing with it. The first thing I would say is wherever you decide to set this up is kind of important. You don't want to set this up in an area where you constantly have items left around on the floor that would interfere with its operation. I have small kids, so I am constantly picking up things from the floor. When you run this for the first time using the app, you can actually see the vacuum creating the map of your room and can see how much has been cleaned, as well as the current run time. I thought this was a pretty nice feature. I set this up in the morning room off of my kitchen and since my wife didn't know I had gotten it, I logged in to watch the security cameras in my house and turned it on when my wife was nearby. Needless to say, she jumped out of her socks when I turned it on, which prompted a call to my office and received a stern talking to. LOL. The vacuum picks up surprisingly well. Don't get me wrong, its no replacement for my Dyson or Shark vacuums but for a small footprint it does well enough. This robot also has a mop feature that will automatically sense carpet vs. solid surface floors and turn on the mop and sprayer. The mop feature is cool, but I don't think its something that I will primarily use. The biggest problem that I have with this vacuum is not really with the vacuum itself, its the app. I still haven't figured out to create boundaries for areas that I don't want it to clean and there are two buttons on the app that have never been highlighted for me to select. The Area and Custom buttons are non-existent for me as I haven't been able to use them. This has the potential to be a good little tool, especially for those who are neat freaks and normally don't have any issues with obstacles (clothes, toys, etc) that would interfere with its operation. For those like me who have kids and toys and clothes and a wife who could be more organized, its probably not going to be as big of a benefit to you. I still really like this and will probably relocate it to my man cave where there are fewer things to interfere with its performance and where perhaps I can train it to bring me a cold one from the mini fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great All Around Robot Vacuum, Check Carpet Height

    Posted
    zboot
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    The Deebot Ozmo 930 is a pretty cool robot vacuum and mop. Setup is pretty straightforward, open the box, download the app, reset the robot and it gets automatically configured. The next step is for the robot to do an initial cleaning run where it maps the entire house, so prior to unboxing, you shuold really prepare the place for the robot to get around and clean. Don't worry, you can always reset and restart the process again later. I found the app very easy to use and it provided a nice interface to control the robot, aside from the buttons on the robot itself. The vacuuming is surprisingly thorough, sometimes with robot vacuums, there's a bit you need to do yourself as the robot may not be able to navigate or reach. That's still the case here, deep or fluffy enough carpets can't be traversed by the robot and if you have floor level overhangs that are shorter than the robot, it won't be able to get in there to clean, but I found in a typical house, the robot was actually able to get into the small nooks near the bottoms of cabinets and kitchen drawers and did well getting inside the legs of chairs and tables. Cleaning speed for a small room, 8x10 was about 10-15 minutes - though this also included the initial mapping which may slow things down a bit. It was pretty cool watching via the app as the robot discovered more of the room and kept track of areas that had no yet been vacuumed. It can recognize and auto dock to it's charger, though that does require you have a open space somewhere to locate it on the floor. The docking and auto-charging allows you to configure cleaning for when people are away or asleep so the robot isn't underfoot or dealing with a lot of interruptions. Ultimately, I was pretty pleased with the robot's performance. clean up is pretty simple and this is where things could get hairy. The tray for debris is relatively small, by comparison to even a small handheld vacuum. If you let the robot run regularly and empty the tray regularly, this should be fine. If you let things get messy or are using the robot as an first pass clean after a particularly messy event, like recent move, party, etc - you'll need to pay additional attention to service the tray as it goes along.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice little robot

    Posted
    NoNameNick
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    If you are thinking of purchasing a robot vacuum cleaner, it is first important to have realistic expectations. I didn't expect the Deebot OZMO 930 to do the serious deep cleaning that our Rainbow handles. It's just not a realistic expectation for a unit that is a fraction of the size, with a tiny motor, and all the control electronics, batteries, and drive systems to make this thing maneuver around your house. Once you have realistic expectations, this thing is fabulous. It cleans while you're doing something else. Working, cutting the grass, taking a nap, whatever. It is completely hands off once it finishes mapping your space. It does a great job of getting up the stuff you track in during the course of the day, and of maintaining your high traffic areas. It also has two little brushes on front that sweep stuff toward the center to help move the dirt into the path of the vacuum. The Ecovacs app is great. It allows you to see the map of your space the vacuum has created, distinguishing between carpeted and hard surfaces. It also shows cleaning progress and the robot's current location. It offers the ability to schedule cleaning times and types, as well as the ability to start and stop the robot remotely, so you can have the robot clean from your desk at work, or anywhere you have internet access. Alexa integration also works well. A simple "Alexa, tell Deebot to start cleaning" will have the robot do its thing. Saying, "Alexa, tell Deebot to start charging" will have the robot return to its charging station. What else do you need. Finally, we come to the reason I deducted a star... Mopping. My expectations probably were too high, but I am disappointed with the mopping function. It is simply a damp mop. It will pick up light dust, but nothing more. I suppose it will keep a clean floor clean, but if there is a little drip or drop here or there, don't expect it to pick them up. It will just moisten the area, but the spot will remain. Overall, I love the OZMO. It is a fantastic maintenance device, and I hope it will tidy up while I'm doing other things for many years to come.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    what a great little vacuum

    Posted
    DwayneL
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    i really like this vacuum as i have a lot of pets and i regularly vacuum because of it. picks up pet hair quite nicely and moves from my carpet to hardwood to tile floor no problem. only thing i have to say bad is these smarter vacuums still have a problem with some obstacles and a few times getting stuck, but other than that it has been a great little vacuum so far. for the price you get a pretty good vacuum that works on multiple floors and wets floors as well, so over all a handy vacuum

    I would recommend this to a friend