Customer Ratings & Reviews

The best robot vacuum I have ever had! So easy to set up and operate. I can block areas that I want left alone and send the vacuum to clean and mop individual rooms.

Now my wife doesn't have to clean. I only change the water tank twice a month and that's enough for me. I'm glad the robot vacuum cleaner cleans well, I recommend it. Although using the app is not very convenient.

This little guy is amazing and I'm so fascinated with it. I struggled with housekeeping because I work 60 hours a week and have a 1-year-old and a six year old and very little help. so vacuuming was only every 2 to 3 days when I could get it in and half the time I had to hold the one-year-old while doing it for almost 2 hours, dropping the vacuum cleaner handle and because she would get heavy I bought one of those seats you attached to your waist to take the weight off which helps immensely but still a taxing chore and the mopping I was lucky to do once or twice a month and would only get to you quickly sweep in between which was frustrating because I needed to do more than that with two little ones. While I was waiting for the mopping cleaning solution to come in the mail, I decided to test out the mopping capabilities with just water and was absolutely Blown Away at how great of a mopping job and vacuuming job this little robot does, every little while I'm opening up to Dustin take out the dirt and look at how much it picked up. I just can't use the mopping feature with the vacuuming feature because it will lift the mopping gear but still touches the carpet. So now it mops after vacuuming and you can a schedule so it does it when the kids are asleep and the bonus is the kids will clean up their toys and tidy the floors so the bot doesn't "get" them which is leaving me with a clean house with very little effort. I have it set to vacuum twice a day and mopped every two days. After mopping I can walk in the kitchen and feel absolutely nothing on the bottom of my feet but a clean floor. This never happened before there is always a sticky sound after mopping the old no matter which method I used or cleaning product. Now I just have a clean house and feel always. I was so impressed I bought one for my dad, my mom, and one of my sons. I wish I would have bought when years ago and I never tried other models but I love this one.

I've had this for about a month after upgrading from the N8+. This is light years ahead of the N8+. It has been nothing but great. Auto empty station, auto mop cleaning, and everything works great. The quick mapping feature is great - it mapped out my 1,000+ square foot downstairs in about 5 minutes compared to the older models having to do an entire perimeter can. The only thing is that the app layout for each Ecovcac is different based on its features. So I have had the Deebot Ozmo 920, N8+, and now the T20 and everytime it has a different app layout. Not just small tweaks, but like the app layout is significantly different for each new vacuum. This isn't a problem, per se, but it takes a learning curve to figure out how to do everything for each vacuum. For example, I find the process of creating cleaning routines and then using those routines in schedule a bit cumbersome. Perhaps most annoyingly is that the cleaning log doesn't tell you if the past completed cleans were vacuum only, vacuum and mop, or just mop only. I would think that is an easy thing to list under the cleaning log details. Nevertheless, I hope they make some updates to the app, but the device itself is great. Still haven't had to empty the dustbin from the station and the water has lasted quite a bit since I only do a weekly mop (and a nightly vacuum only). I haven't used the voice command, but it does sometimes wake up when I say "Okay, Google" for my Google smart home.

I absolutely love this Robot! Does she get stuck sometimes! Yes.. does she eat a cord sometimes? Yes.. She also cleans the whole house really well, and i have has no issues at all. Love this thing!

The best purchase! I can customize wether to clean a specific area or what time and day will it clean my house. After using it, my floor feels so clean unlike using a regular mop. Saves me a lot of time, cleans while I'm sleeping is the best part of it. Basically, it makes my life easier.

Best vacuum ever , it cleans everything. I will recommend

The self cleaning system is a myth, have to clean the docking station from time to time to keep the pads clean as well. Has issues with its voice command, gets initialized without asking for it.

The mop is the best for hard floors. Very quiet and precise.

Did not meet my expectations: Cleaning: Not bad, but I tested it against my old Roomba by running side by sides tests in 2 different rooms. T20 first, then Roomba in room 1; Then Roomba first then T20 in room 2. Roomba won hands down. 2. Also, doesn't come close to mopping close to the wall - leaves at least 2 inches of unmopped floor near every wall/obstacle 3. When it detects a rug and lifts the mop pads, half the time the mop pads have went under the rug, so it traps the rug between the robot & the top of the mop pads and promptly gets stuck. 4. I have a desk with low profile 'feet' extending from the down post and it gets stuck on them about half the time. It is very persistent about climbing over the 'obstacle' instead of backing up, then gets stuck. Mapping: This is the biggest disappointment with the T20. Compared to the Roomba mapping the T20 is far behind. 1. Cannot customize room names. 2. Cannot adjust room walls to reflect reality versus where the T20 thinks walls are. 3. It mapped a large open area as one room, to include the hallway leading off it and it will not allow me to divide into rooms because apparently you must divide from what it has determined is a physical wall versus a 'virtual' wall??? How about letting me help the robot with the layout?? Afterall, half of the large room it thinks it mapped is carpet & the other half is wood...Roomba maps work 100 times better. 4. Partially closing a door so it can get behind it, seems to really confuse the robot. Instead of dynamic adjustments based on a new obstacle it seems to get confused an spins in circles while it constantly tries to get past the door. It eventually gives up and shuts down rather than moving around the room to find the 'new' smaller opening to leave the room. Bottom line, for this price, it should do a much better job. I'm returning it. Hopefully Roomba will come out with a more advanced vacuum/mop combo soon.

This aint it... This robo vac/mop is too loud, too slow, and too inefficient. There's no reason it should be getting stuck 2-3x per 6hr cleaning job. The app is also not very intuitive, and despite the HUGE water tanks be prepared to fill and empty them regularly, we're talking 2-3x per cleaning job. Atter 3 weeks I returned it in favor of the Eufy X10 Pro Omni which has been a MUCH better unit overall.

It is good product clean the floor well and clean otself

I must say, going from an irobot to an unknown brand i was extremely nervous. And after doing extensive tesearch i came to 3 robots, the j9+, ecovacs T20 omni, and roborocks s8 pro ultra. I ultimately decided to toss roborock off the lost primarily due to the price tag. Initially i went with the j9+ combo. And after about 2 hours of fidgeting with it and having it clean once, i decided that it wasnt for me. After exchanging for the T20 i not only was blown away but i was left with shiny floors! With having 2 cats and being a medical student where im RARELY home let alone time to clean, i haven’t seen my floors shine in months. Safe to say after seeing this i went online bought ALL the accessories i could for it as its ecovacs 26 year anniversary and have sales on literally everything, which is why the T20 is $400 off!!! Get it while its on sale!!!! You wont regret it one bit!

Great vacuum overall and mops and cleans great. It is consistent and does its job

Good equipment work good like to use i am happy to best buy customer

I like how it works but I couldn't get the connection with my cell phone.

The product itself as in the robot is amazing and a game changer although it has no on board water tank. It still manages to clean the floor so well. The app on the other hand isn't the greatest and even within the new price that it sells for it's not a smooth experience I was hoping for. Once you mange to set up the robot and a cleaning schedule your golden but setting up with the app was a trouble some experience the less you deal with the app the better.

vacuum and mop work well however, app leaves a lot to be desired. Connection to app and vacuum gets disconnected frequently.

This thing cleans up very well, and with the dogs really messing up the floor sometimes it goes back after half complete to clean itself and comeback with fresh cleaned pads and water. Simply amazing!!!

Got this product on sale and tried it as soon as I can, it did very well on cleaning l/mopping and vaccuming. YES there's some damp spots on edge of the rug but its minor it dries up pretty quickly, that's just unavoidable in my opinion. The robot did great on finding its home station and doing the self cleaning and self emptying. Always update to the latest software before using so you'll have a good experience.