Customer Ratings & Reviews

I love how this item works, it was super easy to set up, we had tried different settings but there is a lot to learn.

Purchased this product had it 3 days and had to send it in for repairs. Finally got it back. And even though I sent in a unit that was still brand new. With no scratches or damage. That is not what we got back. The unit is all scratched and looks like is used. I contacted the company about it and was basically told it wasn’t their issue and I would need to contact Best Buy and return it. My issue is Best Buy didn’t screw up eco acts did. I would not recommend buying this brand. Poor customer service and now I’m stuck with an ugly looking vacuum that is an eyesore now in my house.

I prefer using this solely to mop and a separate older deebot to sweep. I do not agree with the multiple function capabilities but they do work. By solely mopping I reduce maintenance needs to soley the mopping portion. The results are surprisingly great and its one less chore out the way. I find myself mopping 3x a week because it's so simple and the results are fantastic. Very pleased with this purchase despite the price tag because it's worth it.

This thing is such a disappointment. It gets stuck on the thresholds between my rooms, even with the mop pads removed, even though they are no higher than the height they claim to be able to navigate. I measured! They are .75 inches high. It successfully makes its way over the threshold into my kitchen maybe 5% of the time. I’ve tried having it clean one room at a time, by carrying it over the thresholds, but it doesn’t accurately separate my rooms so it gets stuck on the threshold anyways. I’ve edited the map multiple times to redraw the lines between rooms (I have an open floor plan) but the line doesn’t actually land where you tell it to, so the stupid thing gets stuck on the threshold anyways. Tonight I used it for the first time in a couple of weeks because I’ve had work being done on my bathroom and the crew has been making a mess. I emptied the dirty water tank and added some of the Ecovacs brand cleaning solution to a fresh tank of water. Then I manually put it in my kitchen and added a virtual boundary for the threshold since the mapping hasn’t been working to avoid it. I instructed it to mop. After a few minutes I realized it was dry mopping the floor, the pads weren’t wet. I just carried it back to the living room, where the base is, thinking it needed to wash the pads and couldn't because of the virtual boundary. Started a new cleaning session just a couple feet away from the base and it started dry mopping again. I can’t believe I paid $700 for this thing. It folds up the edges of my ruggable when it vacuums, and is just not good at anything it does. So disappointing.

It does it good job cleaning our floors. We have dogs which leave a mess, so I wanted something that helped free up my time to do other things. I also like the self cleaning function of the robot. My biggest issue is if the robot gets stuck, it changes the map of your house, causing the robot to not be able to locate the station. I am constantly have to restore the map. I have tried to eliminate obstacles, but it just seems to keep finding them. The App isn't the most user friendly, but I think I have it mostly figured out now.

Great vacuum bought it as a gift for my mom she loves it very convenient very cool she loves it!

Great robot, the app sucks but its managable. 1234

It’s very efficient and save my time. I loved it!!

This robotic vacuum/mop is an amazing addition to our lives. Da Bot as it is affectionately known in our house has saved me a tremendous amount of time with keeping the house clean and dust free. Every time I empty the dirty water chamber I am so happy to know that I didn't have to do the work to make that water gross!

We wanted an upgrade to the biselle that we tried out. It did good work, but we wanted a empty station and mapping features. This seemed to check all of thsoe boxes, but the reality has been much more disappointing. Dust bin is very small and filter requires constant cleaning Brush roll doesn't pick up hair (but doesn't get tangled either) but most egregious is the mapping functionality. Despite it being set on obstacle avoidance it will constantly get stuck on cords, shoelaces, or even some mail it picked up and dragged around. Our old non smart robot was better at avoiding obstacles than this thing. The mapping feature is also confusing and unreliable. I have a somewhat open floor plan that i wanted to divide into rooms based on floor type, but the software wouldn't let me and would not give a reason. I've tried remapping the floor and every new map looks completely different. Will be trying to return

Works very well with internet connection every time when we get home the floor I clean

this vacuum and mop robot works absolutely flawlessly throughout and the connectivity is flawless works well and has its own built in voice assistant

If I’m saying I’m satisfied I’m wrong . This is beyond . I have a big family in a big house 80% tiles & the way this machine leave the tile sparkle clean & took all this headache from me it worth every dollar on it . Any visitors come they notice it . I have my extra time of doing other things ❤️❤️❤️

This thing works great, but you have to learn about it's quirks to get it to do what you want. 4/5 stars because sometimes it forgets its map.

I can’t believe I waited so long to get ones of these vacuums! We use it every single day and it’s fantastic. The setup is super simple. Goes from hardwood to carpet easily as well! Highly recommend.

Absolutely love this device. My pups come in from outside all the time with dirt on there paws which used to be a huge hassle to clean up. Not anymore. Voice control “clean the front door area” and it’s spotless.

Great vaccume with feature that excels the price at which it is offered

Purchased this vacuum 3 months ago and it has done an amazing job cleaning up after our 3 kids, 2 dogs and 1 cat. No more pet hair under our furniture. We have had no issues with this product and plan to purchase a 2nd for our basement.

I have 2 dogs and 2 cats and this thing is a life saver!! Does require some maintenance, but overall saves me so much time throughout the week!

Awesome poduct overall. Easy to setup. This is our second cleaning robot, we are in love. We love how clean our house is and how easy it is to setup the robot but also to maintenance it. App could be a bit better but still a very good product