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Customer reviews

Rating 4.1 out of 5 stars with 745 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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78%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 745 reviews
  • Cons mentioned:
    Stuck

    Rated 4 out of 5 stars

    Good quality clean, slight learning curve for app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    -Excellent area mapping -Great on both hard floors and carpet -easy to clean out filter/trap -fast initial set-up -has a mopping feature -The app could be a bit easier to navigate and use -Rubber wheels are a bit loud on hard floors at times -can get stuck under tables and chairs requiring intervention -water tank difficult to fully empty

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Obstacle avoidance

    Rated 4 out of 5 stars

    Good machine/Canister needs more suction

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product. It was easy to set up and I love how it maps my house and creates a memory of each room. I am able to use the app to have it clean only a certain room, or have it automatically clean the while house. I also set it up on the app to avoid certain areas of the house so that it doesn't get stuck under the recliner if someone is sitting in it with it open like my last vacuum did. I have mine set to come on every morning at 8am, which lets me know when it's time to leave the house and take my son to school. If the battery doesn't last long enough for it to clean the whole house, it returns to the charging dock, and once it is charged again, it starts back where it left off and finishes the job. The reason I only gave 4 stars is because the suction for canister to empty the dust bin isn't strong enough and many times unless I either empty it myself or use the app to repeatedly empty the dust bin 4-5 times, it gets really full and compacted in the dust bin. I paid extra so I wouldn't have to empty it as often myself, but if I don't remember to make it empty the bin after each cleaning (after it automatically tries to), it gets too plugged up and I have no choice but to do it myself by the second cleaning.

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Obstacle avoidance

    Rated 5 out of 5 stars

    Does everything right and great value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best overall value IMO if you have primarily hardwood floors. This does well on area rugs, great on hardwood (vac/mop combo) It vacuums great--navigation is on par with other similar lidar based bots. I have a roborock as well and its just as good--mapping is fast and it creates rooms pretty easily. The empty station works well and the built in mop is decent. I think this has more value than AIVI cam detection--much cheaper and I threw cords in front of it and it avoided them pretty well. (see pics below) For the savings I bought the pro mop ($99) which performs better than any all in one vac/mop period. In pics below you can see unit rolled up past cord slightly--then detected it and went around.

    I would recommend this to a friend
  • Cons mentioned:
    Pet hair

    Rated 4 out of 5 stars

    Deetbot T8+ Outperforms Roborock S7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well so far I'm not 100% convinced the S7 outperforms the t8+. The S7 may be a slightly better at cleaning, although not perfect. There is pet hair left behind when transitioning between the LVP flooring and a chair mat (see photos). Also, the S7 front spinner brush got tangled in an area rug and more than half of its rubber bristles broke off during the untangling process. I called customer support and (fingers crossed) will receive a no cost replacement part. I'm hopeful the S7 will outperform the t8+ with a little tweaking of the no-go zones and can provide another update soon. UPDATE: The Roborock was returned. Mainly due to thier customer service dragging its feet in sending a replacement part after sending the requested photos. Also, there was not a huge difference in performance to warrant a permanent place in my house. Lastly, they sent an interesting email after receiving the returned vacuum. See below for a screen cap..... Is it just me, why use the word pity. IMHO their response could have expressed more understanding in a less than positive experience with such an expensive item.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Love my papa roach.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So absolutely love this vacuum have had it for a couple weeks has only gotten stuck 1x someone left the blind cords on the floor. Love the invisible blocks and mapping features. I do wish it had a remote like the first ecovacs I owned many years ago or even being able to guide it on your phone would be helpful another downside is it needs little bigger dustbin, and last downside is it occasionally has trouble making it to its doc and wanders the house looking for it. I have owned 4 or more diffrent robot vacuum this is the best one by far. I love the self cleaning function and the mapping features. I haven't tried the mopping features yet but that has to do with my personal preference to not use just how.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    How to have a super clean floor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble to create the mapping but the customer service was very good and nice and patient to help me solve it! Thank you very much! Also taught me more skills! I bought it mainly for mopping. I like super clean and I don’t wear shoes inside the house. I realized it didn’t clean very well even I sprayed the cleaner on the floor before started. I tested it witha yellow cloth. But the floor looked very clean. Two days later, I used it back to back for four times. It was still dirty on the pad at the fourth time. (I didn’t mop for over a month before using it). Then I spin mopped very clean two days later. Next day I dry mopped with my swifter before using it. It’s still dirty. Then I used it everyday, every other day, every two days. It can maintain cleanliness within 1-3 days, with my clean bare feet. I haven’t tried more than 3 days yet. I normally used mopping twice, third (more) wetness, today I stopped the robot in the mid process and washed the cloth and then resumed it. I found doing this made the floor cleaner! The pad at the end wasn’t that dirty. Now I understand how to clean the floor better. Start with not too dirty floor. Wash the pad like at least every 30 mins, depends on how dirty the floor is. Spot clean first if too dirty. Hope it helps everyone who wants super clean floor. I can lie on the floor doing exercise everyday now. I believe this machine was designed to mop very often for bare feet at home. The dirt on the pad as the last attached picture is nothing if you put it in a bucket of water. By the way, I was amazed by how precise the mapping skills was! Fantastic! Lastly, I bought it on sale. Then received an email from Best Buy that was out of stock! Then the store called me for available and ready for pick up?! I was disappointed and then excited. Thank you very much for South Torrance store. Sorry, forgot the staff name. He gave me back the discount price. He even helped me to put it in my trunk. It was very very heavy. Thanks a lot! Thank you Best Buy! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Have been using this since past 2 years. Both vacuum and Moping on laminated floors works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping
    Cons mentioned:
    Mopping

    Rated 1 out of 5 stars

    The Auto Empty Bin is Worthless

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mapping of this robot vacuum is truly impressive with the lidar and other features it has. That's it, that's the only good thing. The mopping is subpar at best and can barely clean tiled floors. The bin itself in the robot vacuum is truly garbage. It has a really cheap plastic shroud that does something, no idea what, but it's made out of the cheapest plastic ever. The auto emptying holes on the vacuum are incredibly small and get clogged when it tries to auto empty the bin. Their suggestion for the bin getting clogged is to empty it by hand, which defeats the purpose of the auto empty station... When you contact tech support, you get very poor broken English that makes absolutely no sense whatsoever. It's a shame that the product itself is so bad compared to the mapping ability of the device. The app is slow to respond, slow to load, and overall just a clone of another app from a competitor minus it working properly.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 2 out of 5 stars

    Self emptying bin does not work with carpet fluff

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start off by saying that I was initially very excited about this purchase. This Ecovac had all the features that I was looking for in an automated vacuum cleaner at a competitive price. In addition, there is an option to purchase a more advanced mopping attachment. BTW, kudos to Best Buy for offering the T8+ at such a competitive price. I own several automated vacuum cleaners from the competition that have less features and are more expensive. Let us start of the with pros: The optical avoidance on this Ecovac is awesome and it really works. It appears light years ahead of my roomba i7 and there is no more banging against furniture. The battery last very long and the carpet detection features is very effective It has a mopping feature with the option to purchase a more advanced mopping attachment, as mentioned above. However, please do not expect too much from the basic mopping attachment. Competitive pricing, at least from Best Buy So after listing several pros of the T8+ you might be wondering why the poor rating and the reason for returning this Ecovac. The main reason I purchased this Ecovac was for the self emptying bin. I love the self emptying bin on my roomba i7 and was expecting my Ecovac T8+ to work in a similar manner. This ended up being a total disappointment. If you are planning on getting Ecovac T8 + for the self emptying bin and have carpets, do not get it or you will be very disappointed. The self emptying bin has two small openings at the base to suck up the dirt from the T8+ bin when it docks. To my disappointment, this feature does not work. The carpet fluff was still in the bin of the T8+ after the self emptying base had turned on to empty the T8+ bin (see attached photos with the T8+ docked to the base and a view of the T8+ bin after the base had attempted to empty the bin. It is still full with carpet fluff. Subsequent photos display how full the bin is after the self emptying base had supposedly sucked up the carpet fluff from the T8+ bin. Again, you can clearly see that the T8+ bin is still full). I am not sure whether there is a design flaw where the two small openings on the base are not big enough to suck up the carpet fluff or the suction power of the self emptying bin base is not strong enough to suck up the carpet fluff. (For comparison, my roomba i7 with self emptying bin base that only has one opening but that opening is a lot larger and has no problem sucking up the carpet fluff when the i7 docks to empty the bin. Even though the battery and optical avoidance on the T8+ is excellent, this Ecovac got stuck for no apparent reason next to a piano where none of my other vacs got stuck. It happened a few times. A minor con was that you can’t custom label rooms but this was just a minor reason. So there you have it. I really wished this would have worked out based on the listed features. I also wish that Ecovac would have tested the T8+ thoroughly to make sure all listed features worked before putting this deceive on the market.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 5 out of 5 stars

    Mopping and vacuuming? Done

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Deebot is a such helper in my house. So no complaints so I highly recommend it for those who look for mopping and vacuuming machine in one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great with a few after market tweaks.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before purchasing. I think a lot of these reviews need to understand the limitations of robot vacuums that also mop. This thing isn’t going to scrub your floors. However with a few tweaks, it works great. There’s a Facebook group called “deebot tips and tricks” that helped a ton with these tweaks. One being to ditch the paper or reusable mopping pad that comes with the unit and use the “O Cedar Pro Mist” reusable pad (not the pro mist max) instead. Makes a great deal of difference with the mopping ability. Also, soaking the pad in water helps out a ton too. It’s also helpful BEFORE mapping to turn on “continuous cleaning” and “advanced mode”. A lot of people have reported issues with mapping but if you turn on these features prior to mapping it helps out a lot. That Facebook group also has ways of recovering lost maps as well. The vacuuming part of this robot works great and it has plenty of features. The auto empty works great even in a household with pets but i do recommend scheduling it to run often so it doesn’t build up too much. I will update if anything changes

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Cons mentioned:
    Stuck

    Rated 3 out of 5 stars

    Worth $300 for what it offers at the moment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had it for a week and its just ok. Pros Cleans well when it wants too Great map blueprints Alexa compatible App works well Cons Auto clean does not clean out filter well. I have to manually clean it out every other day. Gets stuck ALOT. I have to manually help it or clean the drop sensors non stop because it gets stuck for some dumb reason Robot doesnt listen to no clean zones. I put several in my house and it just ignores them and cleans the area non stop. It even gets stuck in them thnking the rest of the house is the no clean zone. Likes to over clean some spots and just skip others. It ignores my bedroom most of the time with the door wide open. Also hasa bad ha it of cleaning some areas religiously and then say house is clean.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 4 out of 5 stars

    Great helper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was constantly sweeping my black hardwood floors because they show every speck of dirt until I got this! Even great on our tiled area. Best investment. Great pattern coverage and great suction. Nice to have the auto empty feature too. We don’t have carpet so I can’t personally review that. 4 stars because it is noisy.

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,

      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.

      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the smartest robot I have tested. I had a roomba 8+ (Costco) and this t8+ is really more smart. I also had other ecovacs models and this one wows! It’s capable to go around the bar chairs without get stuck with the base (roomba and ecovacs 930 got stuck in there) The map is good and have a lot of functions but you will need more tech savvy to get there... but have personalized cleaning options for each section/room you have declared... that’s amazing! We love it, we think you will no be disappointed.

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Obstacle avoidance

    Rated 5 out of 5 stars

    The best vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the iRobot, I’m surprised about the options that this device have to clean. I used on my shop and when the carpet get dirty I can send him to clean just the carpet and doesn’t bump with the walls.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping, Quiet
    Cons mentioned:
    Mopping
    Tech Insider Network Member

    Rated 5 out of 5 stars

    All in one personal cleaner.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros - Great suction. I've had a cheaper robot vacuum before this and it missed a ton of things like pet hair, crumbs and dust/dirt piles. With the Deebot T8+ this is a thing of the past for me. This beast picks up every little thing thats laying around. I dont have to constantly see where it is and what it has missed. Definitely provides a peace of mind that it'll clean up the way you expect a vacuum to. - Mopping - Wow. So this was an unexepcted feature I didn't think would have such an impact since you are to use water, but I'm pleasantly surprised at what just using water can accomplish on lamenent wood floor. The fact that it mops and vacuums simulantously just ensures you're getting the best clean. It has sensors so it can recognize if its going to hit carpet or a rug to stop mopping. This isn't a feature I was able to test yet but it's advertised to do so and I look forward to testing this out when we get our eventual rug for our home. - Fairly queit for the type of power it posseses . The loudest point you will get to is when it docks back up the charging station and self cleans into the vacuum bag. - Packaging/Unboxing. This thing was pakaged great. Easy to remove, easy to set up and easy directions. I was a little worried when I saw how much was involved as my previous robot vacuum was so basic, but to my surprise it was a seemless set up and the steps were concise and to the point. We had this beauty up and running within an hour after it fully charged. - App/Mapping. Easy to use App, feature rich. Really neat seeing it map out your house and seeing its path. The first time using it the vacuum was kind've all over the place and didn't following a streamlined trail, however after its second run it was pretty cool to see how smart the tech is and seeing how it learned from its first run and was able to ride a better path its second run, making it run more effecient. The first run it took more time in less square foot to clean than the second run did due to learning the area floor layout of my home. The app also shows you when you should change certain accessories like the filters, brushes, etc. Cons - Mopping is more beneficial when you use the high setting. If you use a setting less than that I feel it doesn't clean as well as the high setting. - Wish you could use floor cleaner, like Bonomo or something, to provide even better cleaning. Maybe you can attempt but Im not sure if its worth the risk. - Wasn't expecting the charging station to be as big as it is but thats because it also is self cleaning so have to take the pro with the con. - No manual control to move the vacuum , at least from what I can find. Our previous vacuum came with a remote that you can control the direction of the vacuum. Maybe this can be done in the app but I haven't been able to figure it out. I will not deduct a star because this just could be my own ignorance . Other toughts.. I really can't say many bad things about this robot. Its efficient, cleans great and keeps learning. The dual mop/vacuum is so great and a big help in killing two birds with one stone. Between animals foot prints, hair and dirt being kicked around, the T8+ really lifts the burden of doing all this manually. I would recommend this vacuum to anyone. We don't have the largest foot print for our main area that we use this in but I can't imagine how amazing having this would be in an even larger living area. If youre in a market for an all in one robot vacuum, look no further. Give the T8+ a try and I dont think you'll regret it.

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    One of the best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More of the best from ecovocs. I have probably watched 10,000 videos on YouTube about robot vacuum cleaners and comparisons of them. This is one of the best on the market. The only time it is kind of dumb and requires your attention is Win it is making its original map of the house, after you get a good map of your house saved it is a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    vacuum assistant

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it...cleans well, easy set up and even mops

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great bargain

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this vacuum on a great discount. I've used it for quite some time now. I still haven't used the mop because i have wooden floors throughout the place and i don't trust it yet. Also the water holder for the mop seems really small. The vacuuming is great on floor and tile. Mapping is fantastic. When you have a spacious area, 1900 sqft for me, its hard for the unit to remember homebase. However i would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Good little robovac.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to navigate and pick up dirt pretty well. It's very quiet and the app and Alexa support are good also. (Photos of before and after custom area selection in app).

    I would recommend this to a friend