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Customer reviews

Rating 4.1 out of 5 stars with 635 reviews

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    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

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    Rating 4.1 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 635 reviews
  • Rated 5 out of 5 stars

    Does everything right and great value.

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    Posted .
    Owned for 3 weeks when reviewed.

    Best overall value IMO if you have primarily hardwood floors. This does well on area rugs, great on hardwood (vac/mop combo) It vacuums great--navigation is on par with other similar lidar based bots. I have a roborock as well and its just as good--mapping is fast and it creates rooms pretty easily. The empty station works well and the built in mop is decent. I think this has more value than AIVI cam detection--much cheaper and I threw cords in front of it and it avoided them pretty well. (see pics below) For the savings I bought the pro mop ($99) which performs better than any all in one vac/mop period. In pics below you can see unit rolled up past cord slightly--then detected it and went around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Debot T8+ good vacuum and avoids furniture & stuff

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    Posted .
    Owned for 1 month when reviewed.

    This is my 4th ECOVAC debot. Each one has shown improvements. This is the best thus far. My biggest issue with past debots was bumping into furniture. This one does not bump into furniture .... unless the battery gets too low and it tries to return to the charging base quickly. The dual brushes that extended beyond the edge make perfect sweeps around the chair legs while the robot does not run into the chair legs. In the pic you can see the path the robot has taken. The circles are the robot going around the legs of chairs and tables. I have not used the mop feature, yet. I do recommend this robotic vacuum.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worth $300 for what it offers at the moment

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    Posted .

    Ive had it for a week and its just ok. Pros Cleans well when it wants too Great map blueprints Alexa compatible App works well Cons Auto clean does not clean out filter well. I have to manually clean it out every other day. Gets stuck ALOT. I have to manually help it or clean the drop sensors non stop because it gets stuck for some dumb reason Robot doesnt listen to no clean zones. I put several in my house and it just ignores them and cleans the area non stop. It even gets stuck in them thnking the rest of the house is the no clean zone. Likes to over clean some spots and just skip others. It ignores my bedroom most of the time with the door wide open. Also hasa bad ha it of cleaning some areas religiously and then say house is clean.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 1 out of 5 stars

    The Auto Empty Bin is Worthless

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    Posted .
    Owned for 1 week when reviewed.

    The mapping of this robot vacuum is truly impressive with the lidar and other features it has. That's it, that's the only good thing. The mopping is subpar at best and can barely clean tiled floors. The bin itself in the robot vacuum is truly garbage. It has a really cheap plastic shroud that does something, no idea what, but it's made out of the cheapest plastic ever. The auto emptying holes on the vacuum are incredibly small and get clogged when it tries to auto empty the bin. Their suggestion for the bin getting clogged is to empty it by hand, which defeats the purpose of the auto empty station... When you contact tech support, you get very poor broken English that makes absolutely no sense whatsoever. It's a shame that the product itself is so bad compared to the mapping ability of the device. The app is slow to respond, slow to load, and overall just a clone of another app from a competitor minus it working properly.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 5 out of 5 stars

    BEST ROBOT EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    Posted .
    Owned for 3 weeks when reviewed.

    I have to say that this thing is AMAZING!!!! I have had almost 3 weeks and let me tell you...... dust is noticeably less. Dog hair is less. Floors look amazing!!!! It has mapped our unties house with 2 runs. The LIDAR scanner on top is great and makes this things very intelligent! It has not bumped ANYTHING!!! My wife was dead set against it at first but now she can’t live without it! TRUST ME!!! You will not regret this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    How to have a super clean floor

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    Posted .
    Owned for 1 month when reviewed.

    I had trouble to create the mapping but the customer service was very good and nice and patient to help me solve it! Thank you very much! Also taught me more skills! I bought it mainly for mopping. I like super clean and I don’t wear shoes inside the house. I realized it didn’t clean very well even I sprayed the cleaner on the floor before started. I tested it witha yellow cloth. But the floor looked very clean. Two days later, I used it back to back for four times. It was still dirty on the pad at the fourth time. (I didn’t mop for over a month before using it). Then I spin mopped very clean two days later. Next day I dry mopped with my swifter before using it. It’s still dirty. Then I used it everyday, every other day, every two days. It can maintain cleanliness within 1-3 days, with my clean bare feet. I haven’t tried more than 3 days yet. I normally used mopping twice, third (more) wetness, today I stopped the robot in the mid process and washed the cloth and then resumed it. I found doing this made the floor cleaner! The pad at the end wasn’t that dirty. Now I understand how to clean the floor better. Start with not too dirty floor. Wash the pad like at least every 30 mins, depends on how dirty the floor is. Spot clean first if too dirty. Hope it helps everyone who wants super clean floor. I can lie on the floor doing exercise everyday now. I believe this machine was designed to mop very often for bare feet at home. The dirt on the pad as the last attached picture is nothing if you put it in a bucket of water. By the way, I was amazed by how precise the mapping skills was! Fantastic! Lastly, I bought it on sale. Then received an email from Best Buy that was out of stock! Then the store called me for available and ready for pick up?! I was disappointed and then excited. Thank you very much for South Torrance store. Sorry, forgot the staff name. He gave me back the discount price. He even helped me to put it in my trunk. It was very very heavy. Thanks a lot! Thank you Best Buy! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great with a few after market tweaks.

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    Posted .
    Owned for less than 1 week when reviewed.

    I did a lot of research before purchasing. I think a lot of these reviews need to understand the limitations of robot vacuums that also mop. This thing isn’t going to scrub your floors. However with a few tweaks, it works great. There’s a Facebook group called “deebot tips and tricks” that helped a ton with these tweaks. One being to ditch the paper or reusable mopping pad that comes with the unit and use the “O Cedar Pro Mist” reusable pad (not the pro mist max) instead. Makes a great deal of difference with the mopping ability. Also, soaking the pad in water helps out a ton too. It’s also helpful BEFORE mapping to turn on “continuous cleaning” and “advanced mode”. A lot of people have reported issues with mapping but if you turn on these features prior to mapping it helps out a lot. That Facebook group also has ways of recovering lost maps as well. The vacuuming part of this robot works great and it has plenty of features. The auto empty works great even in a household with pets but i do recommend scheduling it to run often so it doesn’t build up too much. I will update if anything changes

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 5 out of 5 stars

    Awesome sweeper

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    Posted .
    Owned for 3 weeks when reviewed.

    I owned a bobsweep sweeper and it wasn’t that great because it kept getting stuck everywhere. I bought this one and it is absolutely amazing. This thing never gets stuck and it doesn’t an absolutely amazing job!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed experience

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    Posted .
    Owned for less than 1 week when reviewed.

    Very disappointed with the navigation of this robot, constantly bumps into furniture and moves it. Bumps into baseboards and damages them. Avoids empty spaces in the room, places where the light from the sun hits. It can be searching for a charging station for a long time, while pushing everything aggressively. Once it missed a whole room. Can drive in circles for no reason. Before that I used irobot, roborock, neabot, shark, tacklife, samsung and never had such problems.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 1 out of 5 stars

    Absolutely Awful Waste Of Money

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    Posted .
    Owned for 3 months when reviewed.

    If I could give this a zero star I would. Do not buy this under any circumstance. I bought it based on a popular youtuber review. It has never once worked properly. It never saves the map of the house properly. Sometimes it overlays the map with an identical map at art degree angle so it has no idea where it is in the house. It doesn't actually recognize any objects and still gets tangled in shoe strings and cords. I buy a lot of electronics and this by far was the biggest waste of my money. Even the ecovac tech support is terrible. They had literally no suggestions and even told me they were sorry I might be stick with a bad product. Unreal. Of course I gave it 3 months of trying to get it right so now I can't return it.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 4 out of 5 stars

    Deetbot T8+ Outperforms Roborock S7

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    Posted .

    Well so far I'm not 100% convinced the S7 outperforms the t8+. The S7 may be a slightly better at cleaning, although not perfect. There is pet hair left behind when transitioning between the LVP flooring and a chair mat (see photos). Also, the S7 front spinner brush got tangled in an area rug and more than half of its rubber bristles broke off during the untangling process. I called customer support and (fingers crossed) will receive a no cost replacement part. I'm hopeful the S7 will outperform the t8+ with a little tweaking of the no-go zones and can provide another update soon. UPDATE: The Roborock was returned. Mainly due to thier customer service dragging its feet in sending a replacement part after sending the requested photos. Also, there was not a huge difference in performance to warrant a permanent place in my house. Lastly, they sent an interesting email after receiving the returned vacuum. See below for a screen cap..... Is it just me, why use the word pity. IMHO their response could have expressed more understanding in a less than positive experience with such an expensive item.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Self emptying bin does not work with carpet fluff

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    Posted .
    Owned for 2 weeks when reviewed.

    Let me start off by saying that I was initially very excited about this purchase. This Ecovac had all the features that I was looking for in an automated vacuum cleaner at a competitive price. In addition, there is an option to purchase a more advanced mopping attachment. BTW, kudos to Best Buy for offering the T8+ at such a competitive price. I own several automated vacuum cleaners from the competition that have less features and are more expensive. Let us start of the with pros: The optical avoidance on this Ecovac is awesome and it really works. It appears light years ahead of my roomba i7 and there is no more banging against furniture. The battery last very long and the carpet detection features is very effective It has a mopping feature with the option to purchase a more advanced mopping attachment, as mentioned above. However, please do not expect too much from the basic mopping attachment. Competitive pricing, at least from Best Buy So after listing several pros of the T8+ you might be wondering why the poor rating and the reason for returning this Ecovac. The main reason I purchased this Ecovac was for the self emptying bin. I love the self emptying bin on my roomba i7 and was expecting my Ecovac T8+ to work in a similar manner. This ended up being a total disappointment. If you are planning on getting Ecovac T8 + for the self emptying bin and have carpets, do not get it or you will be very disappointed. The self emptying bin has two small openings at the base to suck up the dirt from the T8+ bin when it docks. To my disappointment, this feature does not work. The carpet fluff was still in the bin of the T8+ after the self emptying base had turned on to empty the T8+ bin (see attached photos with the T8+ docked to the base and a view of the T8+ bin after the base had attempted to empty the bin. It is still full with carpet fluff. Subsequent photos display how full the bin is after the self emptying base had supposedly sucked up the carpet fluff from the T8+ bin. Again, you can clearly see that the T8+ bin is still full). I am not sure whether there is a design flaw where the two small openings on the base are not big enough to suck up the carpet fluff or the suction power of the self emptying bin base is not strong enough to suck up the carpet fluff. (For comparison, my roomba i7 with self emptying bin base that only has one opening but that opening is a lot larger and has no problem sucking up the carpet fluff when the i7 docks to empty the bin. Even though the battery and optical avoidance on the T8+ is excellent, this Ecovac got stuck for no apparent reason next to a piano where none of my other vacs got stuck. It happened a few times. A minor con was that you can’t custom label rooms but this was just a minor reason. So there you have it. I really wished this would have worked out based on the listed features. I also wish that Ecovac would have tested the T8+ thoroughly to make sure all listed features worked before putting this deceive on the market.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 4 out of 5 stars

    Good machine/Canister needs more suction

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    Posted .
    Owned for 2 months when reviewed.

    This is a good product. It was easy to set up and I love how it maps my house and creates a memory of each room. I am able to use the app to have it clean only a certain room, or have it automatically clean the while house. I also set it up on the app to avoid certain areas of the house so that it doesn't get stuck under the recliner if someone is sitting in it with it open like my last vacuum did. I have mine set to come on every morning at 8am, which lets me know when it's time to leave the house and take my son to school. If the battery doesn't last long enough for it to clean the whole house, it returns to the charging dock, and once it is charged again, it starts back where it left off and finishes the job. The reason I only gave 4 stars is because the suction for canister to empty the dust bin isn't strong enough and many times unless I either empty it myself or use the app to repeatedly empty the dust bin 4-5 times, it gets really full and compacted in the dust bin. I paid extra so I wouldn't have to empty it as often myself, but if I don't remember to make it empty the bin after each cleaning (after it automatically tries to), it gets too plugged up and I have no choice but to do it myself by the second cleaning.

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 5 out of 5 stars

    Love my papa roach.

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    Posted .
    Owned for 2 weeks when reviewed.

    So absolutely love this vacuum have had it for a couple weeks has only gotten stuck 1x someone left the blind cords on the floor. Love the invisible blocks and mapping features. I do wish it had a remote like the first ecovacs I owned many years ago or even being able to guide it on your phone would be helpful another downside is it needs little bigger dustbin, and last downside is it occasionally has trouble making it to its doc and wanders the house looking for it. I have owned 4 or more diffrent robot vacuum this is the best one by far. I love the self cleaning function and the mapping features. I haven't tried the mopping features yet but that has to do with my personal preference to not use just how.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work

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    Posted .
    Owned for 2 weeks when reviewed.

    Had this thing for two weeks. So nothing in the product description says that while it is an “all-in-one” vacuum and mop, you have to manually attach the mop attachment for it to do any mopping. It does NOT vacuum and mop at the same time, like a scrubber. Plus, it is horrible with dog hair. The “auto-suction” dust dispenser does nothing but clog up the filter on the Deebot, rendering it useless and needing MANUAL cleaning of the dust bin every single time. Maybe it works better with only small particulates, but sorry lots of people have dogs or cats as pets. So after my every-run manual cleaning (which defeats the purpose of this thing), I attach the mop attachment and fill the reservoir with water. While attached, the machine will avoid all carpeted/rug areas, which got the machine stuck in several parts of my home, requiring time for me to manually block off each area it gets stuck. Plus the pads that come with the machine are terrible as they do nothing but lightly drag on hardfloor and spread the mess around. To top it all off, after about 2 cleans it stopped being able to make it up the ramp to return to charge. It would just spin its wheels, and either ask for manual assistance or die once the battery depleted from failing to dock itself for over an hour. This thing is trash and would not recommend to anyone except someone with no pets, and lightly trafficked areas in a small apartment without a complicated floorplan to confuse the machine and get it stuck. Currently trying to return under warranty.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 2 out of 5 stars

    It is just a OK robot

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    Posted .
    Owned for 3 weeks when reviewed.

    I bought this on black Friday. I thought it will be cool to have vacuum and mop functions in one robot and with an auto empty station. Once I received the robot, I found the mopping tank is not the pro one, which is very disappointed. Because I bought the same one in China for my parents, it came with a pro mopping tank. The pro mopping tank has more power to clean the floor. Then I checked the price of the pro mopping tank costs $100 which is insane. No idea why they degrade the product in the US. After two weeks of use, I found that the auto empty station is useless. It can only auto clean small size item from the dust bin. When there are long items or big items in the dust bin, it cannot suck them out. You have to clean the dust bin manually. I think it is a product issue because the station uses two tubes to suck the dust from the dust bin. This causes two tubes both want to suck big items out but none of them can suck them out and the big items stuck in the middle of the dust bin. If you check the iRobot auto clean station, they only have one tube to clean the dust bin. I have talked with their Customer service about this. The agent asked me to provide a video. After I sent them a video with the issue, they said it's not an issue because the station works fine and if there are some big items you have to clean them manually. Shot! if this case why I need the auto empty station. I will keep bugging their customer service. If they cannot resolve the issue I probably will return this stupid designed auto empty station and go with iRobot. The robot itself is good. it does all the jobs.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 2 out of 5 stars

    Not Worth

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    Posted .
    Owned for 1 week when reviewed.

    Few great concepts but it is not stable and definitely not worth the money. Here are the cons 1) While mopping mode, DEEBOT will not automatically go to mopping surface but stick at carpet in one corner spinning brushes, you have to pick and drop it on tiles. 2) Ecovacs claims 3 hours of runtime but DEEBOT maximum runs for 75 minutes only. 3) It is supposed to return and, charge and continue with rest of the area which was left behind, it does not do that. 4) It leaves gaps and areas untouched. 5) It does not cleans the edges. 6) Worst customer care/support. They do not acknowledge problem and do not respond in timely manner Concept is good but product is not really tested and tuned well. I had Neat D5 Connected before and that did much better cleaning.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 4 out of 5 stars

    Great Robot, but needs a few more tweaks

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    Posted .

    Ecovacs has released its new robot, the DeeBot Ozmo T8+. This robot vacuum has the ability to auto-empty itself after vacuuming. The contents of the package include: T8+ robot, home base unit, plastic "ramp" extension (for carpet location), detachable power cord, 2 base dust bags (1 comes in the base), 2 robot air filters (1 already installed), 5 disposable mop pad attachments, 1 washable/reusable mop pad attachment, 2 extra spinning side brushes, and instruction booklet/warranty papers. 1-yr warranty provided. PROS: -------- * Setup is a breeze, both in snapping on parts to the robot and in setting up the home base. * It has a really great object avoidance system. I put a bowl of water for our dog in one of the areas and the robot easily went around it without bumping into it which would have caused it to spill. Of course it also has sensors for stairs so it won't roll off the edge. * The motor/blower on the vacuum is extremely quiet on default settings, even on carpet. We have a carpeted closet off of our bathroom, and when the robot goes into the closet, it can barely be heard from the bedroom. If it's running in another room than the one you're in, you will be pleasantly surprised how quiet it is, especially on hardwoods. If you have bumpy tile, you may hear quite a few thuds in this case. * The auto-empty feature cleans out the bin at the home base very well. It takes around 15-20 seconds for it to clean out each time a cycle completes. * You can create AREAS after mapping is complete which makes it easy to pick certain areas to vacuum if the whole floor doesn't need cleaning. In addition, you can square off an area manually in case you only want an area done that isn't already defined. This is a good feature if you are unable to separate areas initially (which I was unable to do - separate the dining from the living due to the shape of our layout). * The app provides multi-floor mapping. If you need to move it to another floor, and if both floors are mapped, then cleaning areas on different floors should be simple. Keep in mind that if you move to another floor, you should put the home base in the same location as when you mapped the floor. If you move the base after a floor has been mapped, there is a strong possibility it will get lost and not find the base at the end of the cycle or clean the wrong section(s). * The removable dust bag in the base is easy to remove and replace when bag fills up. You will get a notification when bag is full (and then you get to buy more bags). * It does well in avoiding LIVE movement, including small dogs. As the vacuum was traveling, my dog would get in the way at times, and it would maneuver around the dog or wait for him to move out of the way. As stated before, object avoidance is one of the high points of this robot. * Good overall app notifications and interactions for the user. Quite a few options to pick from including cleaning logs, zooming in on area maps, scheduling cleaning times/areas, and maintenance reminders. If a robot software update is needed (mine needed one out of the box), it's self-explanatory to use via the app. You can also select a room cleaning sequence to have the robot clean specific areas in a specific order in addition to controlling the number of times the robot cleans the area (either 1x or 2x), suction power, and water flow (for mopping). There are 3 vacuum speeds (and off for mopping) and 4 water flow settings. If no mopping is needed, then keep the reservoir empty. * Manually taking out the robot's dust bin is simple and easy to clean whatever the home base doesn't suck out. It will still need to be cleaned from time to time but the home base does do quite a good job autocleaning the bin/filter. CONS: -------- * Something needs to be done regarding the very thick power cable. It is very similar to one that you would find on the back of a desktop computer. It's about 1/4-inch in diameter. In addition, on the back of the base, there is a place where you can wind up remaining slack in your cord; however, if you are already near an outlet, there is not enough room to loop all that thick cable without it coming off (see picture). This product needs a MUCH thinner and more maneuverable cable. * No one that I know wants to be forced to buy vacuum accessories. I don't either. With the base, you must buy additional dust bags after they fill up from the numerous dumpings of the robot. There really needs to be a way to empty a container instead of having to buy more bags. Without an usable bag, the auto-empty feature is useless and won't work. Order more bags = $$. From what I gather, it takes about 30 trips before the dust bag fills up, but that may depend on how dirty your place is. * The robot has a difficult time taking the "best route" back to the home base after cleaning an area. It sometimes gets caught under chairs/tables instead of going the most clear route. It has a map built-in, so it should know to go around obstacles instead of getting lost for a few minutes before finally getting to the base. * When sent to clean an AREA or CUSTOM area in the app, it vacuums on the way there which causes battery power to lessen quicker. I don't understand that function since it doesn't vacuum on the way back to the home base when its done with an area. In addition, it doesn't take the most direct (or clearest) path to the room you select. It even stops and vacuums partial areas of other rooms before it gets to the destination. This is shown on one of my app screenshots. You can see in the green area, it starts at the base, goes through the kitchen, but cleans part of the kitchen (notice the path has irregular path on the way to the utility). To me, this should be able to be fixed with a firmware update. If it's not vacuuming on the way there, then this won't happen. * The app has frequent "Data acquisition timeouts. Pull to Refresh" errors when trying to connect to the robot. I am using the latest Samsung S20 Ultra and Fold phones.I am not certain how Apple performs. * During both the mapping and vacuum-after-mapping, the robot continues to be very sporadic when choosing a path. It goes in circles in the middle of the floor at times and doesn't make the best of cleaning path decisions. It all gets done, but could be done faster with a better logic. * The robot continues to have issues docking after cleaning has completed. Numerous times, it will line itself up to the home base, go up the ramp and appear to dock successfully... then it backs up and does it again. It has failed as many as 3 times in a row before docking successfully the 4th time. It's very random as the dock is in the same place each time. There are times in which it docks the 1st time. Another software update may be needed to fix this as well. * The app has a lack of "AREAS" available to the user to name each room. There is no "Custom" field unfortunately. So if you have a game room or a media room next to each other, for instance, you're out of luck. You'll have to name them something else. Here are the options: Living, Dining, Bedroom, Study, Kitchen, Bathroom, Laundry, Lounge, Storeroom, Kids room, & Sunroom. An app update should fix this issue if they choose to correct. * Though the vacuum motor is incredibly quiet, if you are running the robot over a tile floor, it may be a bit noisy as the front plastic wheel hits all of the grooves between tiles. That can be noisy and annoying to some people especially if running on a floor above you. OTHER OBSERVATIONS: ----------------------------------- * The robot auto-empties each time it is used. I'm not sure if this is good or bad, but there is no way to turn this off/on in the app. Perhaps the user could opt to only empty the bin once it is full instead of every time or maybe even 3/4 full. * I have wood/carpet in my house with a very limited area of tile (small bathroom)...so I did not use the mop function. It does come with a reusable mop pad and 5 disposables which is good. * Initial mapping of a 1500 sq-ft area could take as long as 8-10 hours, depending on complexity of furniture, rugs, etc. It vacuumed/mapped on its 1st trip for 3 hours before requiring a recharge which took about 3.5 hours, then it completed the rest of the mapping. The instruction manual states it can take up to 6.5 hours to fully charge. All-in-all, the robot took 8.5 hours to map 1485 sq-ft. This includes kitchen, nook, utility, study, master bed/bath, 2 closets, dining, living, hall, and main entry. There are 3 area rugs in those locations and 100% carpet in the master bedroom. * The brushes/filters have to be replaced after so much use. After nearly 19 hours of cleaning, my side "spinner" brushes are at 91%, main brush at 96%, and filter at 89%. You can gauge about how often you might have to clean/replace your robot parts, but replacements being needed are definite. * We have a non-shedding dog. If you have shedding dogs/cats, then your experience may be slightly worse than mine since we didn't have as much to pick up hair-wise. For shedding animals, your vacuum will work quite a bit harder and longer. * It has 2 spinning side brushes instead of one. These brushes rotate towards the front from the sides in order to help feed dirt and trash to the middle of the robot. CONCLUSION: =========== This is my 2nd vacuuming robot. I have one of another high-end popular brand robot which is 2 years old, and this one outshines the other one in most areas. My biggest issues with the Deebot are having to purchase more bags for the home base unit, and the erratic paths it takes while on the way and doing jobs, even after mapping has already occurred. I think some of the logic in the software just needs a little adjusting to improve the path that it takes. It's definitely one of the top robot vacuums out there that I have seen. It just needs a little more work to be near perfect but still great.

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and sharing the experience with using our products, we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 5 out of 5 stars

    I love this vacuum.

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    Posted .
    Owned for less than 1 week when reviewed.

    The wifi was simple to connect. Synced with alexa Easley. I had a eufy vacuum prior and this one works so much better. I have 2 cats and the empty feature works great. It is on the loud side. Makes the carpet fluffy and new looking. Does not bang into to stuff like my last one. The mapping works good. It only uses 24% of the battery to do my house. Plenty of run time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Self emptying feature did not work

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    Posted .

    Here is the summary of my findings. The provided manual is very basic even if it has many pages, does not go too deep into functionalities. Helps with the initial basic features, not much beyond. Connecting to WiFi can be problematic. Based on experience dealing with two units (had one returned). Robot is quiet, does not bump into things, cleans well. I only vacuumed, did not mop. The AI mapping works fine, you can see in the app where the robot went. The app is okay but not as good as it could be. I say that because I have another unit from a different manufacturer so I have a point of reference. The robot did clean some rooms halfway, it came back later to finish them. That was kinda unexpected. The battery lasted well to clean about 1,500 sf and still had about 30% of juice left. The self-emptying feature did not work for me. The station did vacuum the robot but very little dirt has passed from the robot to the station’s bag. This is based on two separate identical robots, neither one of them was able to self-empty itself. I did work with the support extensively, still no cigar. To summarize, the robot vacuums well but the self emptying feature does not seem to work, at least for me. Here is the long and detailed review. Nicely packed, the box was bigger and heavier than expected. All packaged very well. You will get extra dust bag for the self emptying station, a second set of side side brushes and several mops. The associated app has some basic navigation issues. I am in the Apple environment and there is no back button on Apple devices (as there is one on Android). After doing a basic setup in the app like connecting to WiFi and adding the robot the app was forcing me to start the robot to create the floor. I was not ready to do that at the moment but the app would not allow me to decline the offer and there was no step back. I had to force close the app and restart it again for the prompt to go away. Similarly as the app was installed at the same time on all my other Apple devices, when I started the app on my next device I was forced by the app to start creating the floor map without the option to decline it. I had to again close the app and restart it again in order for the prompt to go away. There were also some initial network connection issues, did not properly connect to my WiFi, though I have succeeded after several attempts. Very quiet, relatively to what I had purchased before from a different manufacturer. I used an app to check the noise level while the Deebot was cleaning and got a readout of about 59 decibels next to the unit and about 50 decibels when standing about 6 feet away from the robot. That was on the setting called Normal. On the top setting called Max+ the sound increased by about 5 decibels. Still relatively quiet. The primary functionality that can set one robot from another is the AI mapping. What the T8+ pleasantly surprised me with was that it did not bump into anything. No hitting walls or furniture. It acted like a cool, careful cat, when approaching an obstacle like a wall it would slow down a little and then quickly turn around without touching the wall. Still covered the area, did not miss a spot, but there was no hitting. When cleaning around the big round legs of the coffee table it would swoop around it without touching it but with an almost perfect accuracy without leaving any visible space between the robot and the table leg. Another surprising feature was that when I was running it the very first time, when the robot builds the map of the floor layout, it had most of the floor laid out very early on, not like my other robot that needed to physically get to the area in order to include it in the map. The path appeared to be very systematic, without a haphazard left and right that I saw with other robots. Another interesting feature of mapping was that on the blue colored floor map I could see white lines which indicated where the robot actually went so far. That helped me better understand the progress status as I could see where the robot went so far versus other areas not yet cleaned. What did surprise me though was that it cleaned some areas halfway, then left for another room and came back to it later on. That was unexpected. The real issue and potentially a major concern was the self emptying feature failure. This next generation of robots suppose to empty itself into the station so you don’t have to clean the robot yourself after each cleaning. Sound promising. You only replace the dust bag in the station every 30 days or so as they say. Unfortunately for me I was unable to make it work. First I was working with the manufacturer, provided all the details and sent a video of it. Very little did move from the robot’s dust bin the the station’s dust bag. I have tried with them a number of possible steps to solve it, but nothing worked. I have wood floors and they are mostly clean. Just the usual dust accumulation. We have two small dogs but they do not shed. No cats. Still the dust would not move from the robot to the station. Very little would pass through and most of it would stay in the robot’s dust bin. They sent me a replacement unit to solve the issue. Unfortunately the second unit was still unable to empty the robot’s dust bin. In conclusion there is a lot to like about this robot. It is quiet, vacuums well, does not bump into objects, the battery lasts long enough to cover larger areas and there is decent amount of features that can be controlled via the app. On the other side the initial WiFi setup could be challenging, the manual seems very basic and the self empty feature does not seem to work (again had two units, same issue). I only had it for several days but my feelings about it are mixed.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

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