Customer Ratings & Reviews
- Model:
- OZMOX2M
- SKU:
- 6557074
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers highly value the DEEBOT X2 OMNI's effective mopping and powerful suction capabilities, along with its ease of use and self-cleaning features. However, some users express concerns regarding navigation and mapping accuracy, as well as issues with brush entanglement and battery life. The app and quiet operation are also frequently praised.
This summary was generated by AI based on customer reviews.
Faulty Design
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit has a serious design flaw with the main brush. The axle on the main brush accumulates dirt as it is running causing the unit to complain and to stop working. This unit cannot run unsupervised.
No, I would not recommend this to a friendExcellent second hand at home
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this has been a life saver for a home with pets and busy schedules. But I have had to have it replaced under warranty twice in a year. Ecovacs still has some improvements to make but if you are meticulously maintaining the robot it will be worth every penny. Skimp on maintenance because you think it’s a robot and should self care well, you just bought a really expensive problem
I would recommend this to a friendBrand response from Ecovacs Support Team
Posted .Dear Customer, we truly appreciate your honest feedback and understand that reliability is key. While we continuously work on improvements, regular maintenance does help ensure optimal performance. If you ever need assistance or have any concerns, please feel free to reach out to us at [email protected]—we’re happy to help!
- Pros mentioned:Mopping
Really good Vacuum and Mop Robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Easy setup easy to manage. Does really good vacuuming and mopping. Loving it.
I would recommend this to a friend ECOVAC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would buy this again. I had the older ECOVAC tried the mop once, it was just a pad, this one does much better, and the wife likes it. What more can you say.
I would recommend this to a friend- Pros mentioned:Mopping
Absolutly love! love! love!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this vacuum and mop combination! Im about to buy a second one. Florrs are always ckwan with no streaks.
I would recommend this to a friend - Cons mentioned:Mapping
Worst Vacuum/Mop vacuum on the market!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought the Ecovacs Omni X2 and I am extremely disappointed! The mapping is absolutely horrible. I have tried to map my house a dozen times... And it is not even close! It maps so bad that I can't even use the divide feature to mark off all my individual rooms. I own 2 other robot vacuum mops (half the cost) and they mapped almost flawless. The robot multiple times has got tendency stuck on cords and a hand towel. The Avoidance feature is pretty terrible.. I would highly recommend not investigating yourself money in this robots vacuum.
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Hi,
Regret to hear that the robot has been running into some trouble. Please reach out to our Customer Service Support Center and we’ll be happy to help diagnose and troubleshoot the issue.
Best,
Ecovacs Customer Care
- Pros mentioned:Mopping
Great Robo Vac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this machine. It cleans very well and quickly. It isn’t too loud but it isn’t quiet either. I should have purchased this a long time ago.
I would recommend this to a friendBrand response from Ecovacs Advisor
Posted .Hi,
Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
Best,
Ecovacs Customer Care
- Pros mentioned:Self cleaning
Better robot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This by far the best robot vacuum period. I have a roomba S9 and the roomba mop. Is nothin close to this
I would recommend this to a friend - Pros mentioned:Ease of use
Efficient robot!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great robot, efficient and quick with tasks. The app is easy to use and intuitive. I recommend it.
I would recommend this to a friend Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good, needs a little work with the app. Cleans the mop heads efficiently. I purchased the detergent which provides more efficient cleaning
I would recommend this to a friend- Pros mentioned:Ease of use
Love it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this !! It had made life much easier. I would definitely recommend
I would recommend this to a friend - Pros mentioned:Mopping
Better and stronger then Roomba and Brava mop?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing ! Maybe will out last my other robot vacuums we have had over the years , scrubbing and cleaning the floors is fantasitic !
I would recommend this to a friend - Pros mentioned:Mopping
Absolutely love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is truly one of tue best purchases I've made so far, it works great and cleans thoroughly.
I would recommend this to a friend Excellent vacuum hundred percent I recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum and mopping that’s my only favorite ever ever ever help much and too much
I would recommend this to a friendRobotic Vacuumm Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too large to move in a larger home with several stories. It received neg reviews
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Thank you for reaching out to us. When using the machine on multiple floors, it is generally necessary to move the base stations to the corresponding floors at the same time to achieve better cleaning effects.Please be assured that all machines sold through our official channels come with a 1-year warranty. Additionally, our dedicated technical support team is available to assist you with any issues you may encounter. If you need any help, please feel free to contact us at [email protected].
- Pros mentioned:Mopping
Self cleaning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG how in the world did we make it without this machine
I would recommend this to a friend - Pros mentioned:Mopping
Vacuum
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love My robot keeps the house clean having a four year old home
I would recommend this to a friend - Pros mentioned:Ease of use
Great Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a great product my wife loves it teally easy to use and does a great job.
I would recommend this to a friend - Cons mentioned:Brush, Navigation
Stay away
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away, does a poor job cleaning, gets lost consistently and has random false brush errors
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Dear Customer,
We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at [email protected].
Best Regards,
ECOVACS Customer Care
Saves time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this. Bought for my mom and dad so they do not have to worry about vacuuming and mopping every week.
I would recommend this to a friend
