Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $1,499.99

Customer reviews

Rating 3.7 out of 5 stars with 234 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers highly value the DEEBOT X2 OMNI's effective mopping and powerful suction capabilities, along with its ease of use and self-cleaning features. However, some users express concerns regarding navigation and mapping accuracy, as well as issues with brush entanglement and battery life. The app and quiet operation are also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 234 reviews
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Best

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is way better than the roomba its so much better .!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It works great!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the X2 Omni for a few weeks now with no issue at all. The Mapping works great and the app is easy to use and responsive. If it’s missed any spots, I cannot tell. I have 2 dogs and hard woods floors.

    I would recommend this to a friend
  • Cons mentioned:
    Mapping

    Rated 2 out of 5 stars

    not satisfied yet

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Options are nice but it's lost constant does not mop in any type patern, worked best on first run now it bounces around lost. My j7+ is miles ahead on its mapping and staying on task. Spins in circles constant in full mop mode. Any tips would be appreciated

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that the robot has been running into some trouble. Please reach out to our Customer Service Support Center and we’ll be happy to help diagnose and troubleshoot the issue.
      Best,
      Ecovacs Customer Care

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    love the bot

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this robot is nice and ez to set up saves me as a stay at home mom a lot of time

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    not as good as expected

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an expensive and supposed to be top of the range product. unfortunately, I returned it as it never managed to do a full cycle without having an issue (stuck on carpet edge, swallowed wires, bumping in walls, blocked under chairs or unable to return to base). Too bad as I would have love to have it work and see it run smoothly but no.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT was less than perfect and you decided to return it. Should you ever decide to try our brand again in the future, please don’t hesitate to reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have.
      Best,
      Ecovacs Customer Care ecovacs

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Free

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I bought this product, I no longer worry about cleaning my room. I can just go to work and come back to a clean home.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Really good Vacuum and Mop Robot

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Easy setup easy to manage. Does really good vacuuming and mopping. Loving it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Excellent second hand at home

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this has been a life saver for a home with pets and busy schedules. But I have had to have it replaced under warranty twice in a year. Ecovacs still has some improvements to make but if you are meticulously maintaining the robot it will be worth every penny. Skimp on maintenance because you think it’s a robot and should self care well, you just bought a really expensive problem

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer, we truly appreciate your honest feedback and understand that reliability is key. While we continuously work on improvements, regular maintenance does help ensure optimal performance. If you ever need assistance or have any concerns, please feel free to reach out to us at [email protected]—we’re happy to help! ecovacs

  • Rated 5 out of 5 stars

    ECOVAC

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would buy this again. I had the older ECOVAC tried the mop once, it was just a pad, this one does much better, and the wife likes it. What more can you say.

    I would recommend this to a friend
  • Cons mentioned:
    Mapping

    Rated 1 out of 5 stars

    Worst Vacuum/Mop vacuum on the market!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought the Ecovacs Omni X2 and I am extremely disappointed! The mapping is absolutely horrible. I have tried to map my house a dozen times... And it is not even close! It maps so bad that I can't even use the divide feature to mark off all my individual rooms. I own 2 other robot vacuum mops (half the cost) and they mapped almost flawless. The robot multiple times has got tendency stuck on cords and a hand towel. The Avoidance feature is pretty terrible.. I would highly recommend not investigating yourself money in this robots vacuum.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that the robot has been running into some trouble. Please reach out to our Customer Service Support Center and we’ll be happy to help diagnose and troubleshoot the issue.
      Best,
      Ecovacs Customer Care

  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Absolutly love! love! love!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this vacuum and mop combination! Im about to buy a second one. Florrs are always ckwan with no streaks.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Great Robo Vac

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine. It cleans very well and quickly. It isn’t too loud but it isn’t quiet either. I should have purchased this a long time ago.

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care

  • Pros mentioned:
    Self cleaning

    Rated 5 out of 5 stars

    Better robot

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This by far the best robot vacuum period. I have a roomba S9 and the roomba mop. Is nothin close to this

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Efficient robot!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great robot, efficient and quick with tasks. The app is easy to use and intuitive. I recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, needs a little work with the app. Cleans the mop heads efficiently. I purchased the detergent which provides more efficient cleaning

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Better and stronger then Roomba and Brava mop?

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing ! Maybe will out last my other robot vacuums we have had over the years , scrubbing and cleaning the floors is fantasitic !

    I would recommend this to a friend
  • Cons mentioned:
    Mapping

    Rated 2 out of 5 stars

    I return again

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed, the mapping is crazy. I returned 2 times and now will returning again.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Dear Customer,

      We appreciate you taking the time to share your experience. We're sorry to hear that your experience with ECOVACS has been less than perfect. We strive to provide excellent service to all our customers. If you have any other feedback, please feel free to contact us directly at [email protected].

      Best Regards,
      ECOVACS Customer Care ecovacs

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this !! It had made life much easier. I would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Absolutely love it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is truly one of tue best purchases I've made so far, it works great and cleans thoroughly.

    I would recommend this to a friend
  • Pros mentioned:
    Mopping

    Rated 5 out of 5 stars

    Self cleaning

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG how in the world did we make it without this machine

    I would recommend this to a friend
Sponsored