Customer Ratings & Reviews
- Model:
- OZMOX8M
- SKU:
- 10104286
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the X8 PRO OMNI Robot Vacuum's cleaning performance, especially the effective mopping and powerful suction that surpasses previous models in edge cleaning. The accurate mapping feature is also appreciated, providing users with realistic cleaning maps in the app. However, some customers have noted that the robot still faces challenges when navigating around furniture legs. Overall, the robot vacuum offers strong cleaning capabilities but could benefit from improved navigation.
This summary was generated by AI based on customer reviews.
Very disappointed, anti-tangle tech doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this robot vacuum. We have a medium pile carpet, 2 dogs and 2 children to keep after. We set it up and ran into a few problems: 1) The anti-tangle "technology" is terrible. Hair gets wrapped up around the beater bar and constantly needs to be cut out and removed manually. This happened twice within a single day of use. 2) The side corner rotating brush tries to spin even when it's on carpet and it is underpowered for this vacuum. So it constantly reports that the side brush is tangled and needs to be unjammed. Which it doesn't. It can't complete a single living room carpet vacuum job without having to push a button to "unjam" it at least 3 times. Returned the next day. Our next vacuum (Roborock) is more expensive, but has managed daily vacuuming for a couple weeks now without a single hiccup.
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Thank you for the feedback. At Ecovacs, we are committed to providing you with exceptional after-sales technical support. Regarding the anti-tangle issue you mentioned, we have multiple solutions tailored to different environments and situations. To ensure you receive the most efficient and accurate support, we kindly encourage you to reach out to our dedicated technical support team directly at: [email protected]. Our team will promptly assist you in resolving the issue to your satisfaction. We truly appreciate your trust in Ecovacs and look forward to continuing to serve you.
