Customer Ratings & Reviews

My technician was very helpful in explaining the product. He practiced social distancing upon entering and during the installation process. I look forward to using faster and secure internet. Thanks you Best Buy for offering your customers state of the art products and customer service.

Very good service & friendly. Everybody is always helpful at this store

I bought it and it works great, I’m using it for all my ring devices and some of my home equipment you can adjust what data usage your device can have

My network has been working much faster since I got eero

Had dead zones in my house before buying this Mesh system. Covers the entire house including the basement now, best thing of all is there are no more complaints from the kids!

Awesome product and love that i can control everything from phone now.

Perfect for family. Just great for our apartment. I can managed all the devises, set up parental controls, set up profiles for special devices and great management control.

The eero gives a wonderful and needed boost to the WiFi!! It is awesome!!! I cannot believe the durability and strong mbps!!

Bought eero to extend the Wi-Fi to the bed rooms. Seems like it works sometimes and other time it seems like it still runs slow.

Just Love my privatized network can see exactly what’s happening. Even put a set of these in my brothers home. Would recommend to anyone looking to take control over their network.

Very content, I placed them by following the instructions so no issues at all.

It cut out sometimes but could be our provider buy love the fact it small and not big and ugly like the old one

My internet has improved greatly since there were put in.

Easy setup, works flawlessly!!! I highly recommend!

Great product to have when you're steaming movies.

One of those wont connect to wi fi just keep on blinking.

I installed the eero AX1800 Mesh Wi-Fi system to replace an older mesh-style Wi-Fi setup. The configuration I chose included one "base" router and two satellite "extenders." Pros: - Amazingly simple setup - online in less than ten minutes - Terrifically strong speeds, nearing close to the internet speed I pay for (200mbps) - see pictures - Outstanding range even outside my home - Great app - easy to use, simple to understand - Latest home Wi-Fi security standards: WPA3 and Private Address capabilities - Sleek 'easy on the eyes' design - Easy backwards compatibility with older devices running less secure connections on 2.4ghz networks - Seamless integration with other Amazon products - Incredibly simple to expand if needed Cons - I only have one! - The only problem I've run in to with this particular configuration of the eero system is highly specific to my home's set up and may not be a problem for the majority of users. This configuration includes one base router and two satellite extenders. Only the base router includes a hardwired ethernet port which I need for VoIP service. Locating the router close enough to the VoIP system AND where the internet comes in to my house was impossible so I had to run a very long ethernet cable under the floor and up through the wall. This could *easily* be solved by changing the configuration or purchasing an expansion device. The Verdict: This was an awesome upgrade. I pay for 200mbps internet from my fiber internet company and was able to achieve close to those speeds all through my 2,800 sq. ft. three floor home. The range is truly incredible - I was able to get signal and reasonable fast speeds even outside of my home, approximately 50-60 feet from the eero extender inside. I would strongly recommend eero for anyone looking to really upgrade their home Wi-Fi, especially from a single router system or an older mesh-like system. This was a terrific upgrade.

I have very unique circumstances that requires a lot of range for a mesh wifi system. I built my inlaws a small house in the backyard of my roughly 5,000 sq ft lot. We have one cable line to the property, meaning we can only have one router. My inlaws are older, so they insist on having a landline in their house, which has to plug into the router. Thus, the router has to be in their house, and I have to get the signal to reach throughout the main house (roughly 3,200 sq ft. with 4 levels). I previously owned a mesh network that claimed up to 20,000 sq ft coverage. While it provided coverage, speeds were relatively slow (considering I was purchasing 300 mbps service) and unreliable. Enter the eero. Set up was easy. The app guides you through the process and it only took about 10 minutes. Even those without any knowledge of networking could follow the steps. I then hit a snag. While my phone was connected and receiving service, all my other devices connected to the network but could not receive internet. After messing with it for 20 minutes or so, I finally called eero customer service. I was instantly connected to a rep. Yes that's right, no wait time at all! The rep was super friendly, and reset my DNS. After that, everything started working, and I am more than impressed. But the proof is in the pudding. Here are two screenshots of my before and after speeds. The eero clearly blows my old system away in all corners of my house with consistent speeds over 100 mbps. The modems are also simple and attractive to place anywhere, and can easily be hidden if you don't want to look at it. Highly recommended! Great product and great customer service!

Let me start by saying that before installing this system, I had the previous generation of less expensive Eero equipment, sometimes referred to as the Eero cupcakes. I have also set up and used a variety of mesh WiFi systems and home WiFi equipment from several different well-known brands. Several of the systems I have used in the past have had issues with connections dropping and reliability, which was really frustrating. Out of all the different WiFi systems I have used, I have to say that so far Eero is my favorite. I don’t think Eero is the fastest system out there, but what has impressed me the most with Eero is its reliability. Unlike several other systems I have dealt with, Eero has been very solid and extremely reliable. There were a few cases with my previous Eero system where my signal dropped off very briefly when I was walking between WiFi points on a FaceTime call, but other than that, both my previous Eero system and this one have been rock solid and the most reliable WiFi equipment I have used yet. Speed is nice, but even more important to me is reliability. I feel confident in saying that Eero is very reliable. When it comes to my experience with this particular system, there are a few things to note that are different than the previous generation Eero cupcakes. With this set, only the main WiFi point has ethernet ports. The previous version had ethernet ports on all of the WiFi points. Additionally, there are a few features missing from this system that were on the previous version. Under Eero labs, it appears that the Optimize for Conferencing and Gaming feature is currently missing. Additionally, it does not appear that HomeKit is supported on these devices right now. I do think that Eero is working on both of these and will add them in future firmware updates, but just be advised that these features are not available at the time of my writing this review. When it comes to setup, it really couldn’t get any easier. Eero is super easy to set up, even if you aren’t tech savvy, the Eero app makes it so easy and straightforward and steps you through everything you need to do to get your equipment set up. From my experience, the app works well and serves its purpose. It has a nice design and allows for some important capabilities like checking the internet speed coming in from your modem, viewing devices on your network, updating firmware, etc. When it comes to performance on this WiFi 6 equipment, I expected really fast speeds, and while I did get good speeds, they were not as fast as I expected. I have a 200mbps connection with Spectrum and tested this equipment on an iPhone 12 that supports WiFi 6. When I first set up the Eero equipment, I was getting super fast speeds of 230mbps average download and 11.5mbps average upload on my iPhone 12 which was awesome! But, as time has progressed, I have noticed a degradation in speeds since then. I installed an initial firmware update when first setting up my equipment, and then a second firmware update was installed automatically a day or two later. I’m not sure if the second update led to lower speeds, but my speeds aren’t as fast as they were initially. Out of 7 tests recently, I was getting an average of 155mbps download and 10mbps upload. I did test the speed from my modem by running a speed test on the Eero app, and was able to confirm that around the time of my testing, the Eero was getting an incoming download speed of 234mbps and upload of 12mbps. Eero has stated that sometimes it can take a week or so for your equipment to familiarize itself with nearby WiFi signals so it can optimize and select the best transmission settings and wifi channels for your location. So, it may take some time of using the equipment to achieve the best possible speeds. Additionally, there could be some initial firmware issues on this equipment that Eero will resolve in future updates. While the download and upload speeds could be a little better on my equipment, I have been using my network extensively and have been streaming live tv, watching YouTube and Netflix videos, conferencing online, etc and this equipment has done great! Videos load fast and I haven’t had any issues with losing connections or buffering or anything like that. Rather than just running speed tests and rating equipment based on that, I think the best test of how good equipment is is to see how well it actually performs during everyday use. I can definitely say that this has performed very well during my day to day use! I have had issues with several other WiFi systems in the past where I would lose my connection to the internet randomly and unexpectedly, or video conferencing was unreliable, but I have not had those issues with Eero. Also, considering my connection speed, an average of 155mbps download is still close to my advertised speeds and is plenty fast! I’m not sure how this equipment would perform if you have a gigabit internet connection, but I would expect that it definitely wouldn’t get those full speeds, so that is something to keep in mind depending on what type of internet you have. If you have a really fast gigabit connection and want to get the best speeds possible, it would definitely be a good idea to consider the Eero Pro 6 or another system that can get the highest possible WiFi 6 speeds. It wouldn't surprise me if Eero improves the speeds on this new equipment with future firmware updates. Overall, this is a great system! If you are looking for equipment that performs well, is very reliable, and is very easy to set up, I would strongly recommend this system! So far, I am very satisfied with this Eero WiFi 6 system and will definitely be recommending it to others!

Buying the eero I went with the product that can put out the faster speeds, I had hight hopes since my home is only 1,500sq ft I thought it would be perfect. The output of this device is extremely low giving my wifi devices only kbts when my main hub is receiving 500gb ps. The one positive I have about the eero I can say would be they have a incredible app where you can pause and resume each device connected to the WiFi and see which hub is connected to which hub.