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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4384 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the ease of use, coverage, and setup of the Pro Mesh Wi-Fi 5 System. Many appreciate the improved range, performance, and signal strength, resulting in a better overall experience. However, some customers find the price to be expensive, and a few have noted that the units can get warm. While some buffering issues were reported previously, the system largely resolves these problems for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 4,384 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Replaced Standard High End Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two months later so far so good. Easy to set up. Replaced Netgear Nighthawk with Eero and coverage seems much better.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great system. Phone support excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers the entire house, 5000 sq feet.Had issues when setting up but when I called support on a weekend they answered quickly and helped solve the ;problem

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always had spotty Wi-Fi in the basement, so we added the Eero. Now we have Eero on the two main floors of the house and in the basement. They work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Gives great wifi!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This eero system works great! Now we have great wifi in our house and our detached garage. We no longer have to keep signing into our wifi. It is always on!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Take my $$$$

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is hands down the best mesh wifi system I’ve ever owned. Easy to set up and use... even easier to maintain up to date.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 2 out of 5 stars

    It’s great if you’re ok with average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never heard of a router without an interface you can access via any browser. The app is ok I guess if you never need to change anything. We have two Xbox One consoles that we would like to be online at the same time. This requires basic UPnP settings and NAT changes that a toddler can google and figure out. There is not an option for that here. WiFi broadcasting cannot be edited in any way. You either get 5 or 2.4, but you can’t choose either one for yourself. Perhaps most frustrating is the speed. We pay for 400 and I’ve not seen anything more than 200. HALF the speed for more than double the price I’ve ever paid for any router. Sure, it covers most of the yard and the entire house, but often only at 10% of the wired speed it doles out. For 500$ I expected A LOT more and this system will disappoint anyone that needs even the most basic of networking customizations. If you don’t care about anything other than range and how cute it is, it’s gonna be fine. But for everyone else, it will leave you frustrated and sort of like you’ve been taken advantage of. Changing the DNS requires a lot of effort to leave their Eero Secure, enter IPV4 AND 6 DNS, not just 4. You can’t even plug more than one thing into it! A router with ONE wired connection? Cmon. Yes, network switches are cheap, so cheap in fact they should probably include one with a FIVE HUNDRED DOLLAR router. I’ll spend that extra money on the gas it’ll take to get this system back to Best Buy. What a shame, these reviews duped me into believing it’s a thing. It is cute, it does have long range, and it hasn’t needed to be reset yet. That’s it. Literally everything else a typical router can do, this one cannot. If you require any kind of networking abilities other than “WiFi that’s just there” this is not the router for you. Also, I personally don’t like being forced to give a random name, email, and phone number before I can begin setting up a router. I’m not buying a firearm or a car here. What could they possibly need that information for? One last thing, you control Adware and block pop ups through your web browser not your router. Anyone that tries to sell you that “protection” is a borderline criminal.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were renting our equipment through our provider. This system works better, is easier to view usage, & allows parental controls easily in the app.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to cover dead zones in our house especially in our basement, deck and master bedroom. These small extenders did the trick.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great addition to my home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Increased the internet speed by 10 times. Would recommend it to other friends of mine to make internet work much more effective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in the house so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several kinds of devices to in the house to extend the internet for all the cameras. This is the best so far. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet service can be accessed from any room in our house! Speed is much faster! No more losing connection! Very satisfied with this purchase!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working great, very happy with results

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad come out to my new home to assist me in getting my internet set up and house with good signal. As i wanted to keep router in basement mechanical room, my wi-fi signal was very poor (non-existent) in parts of the house. The GS recommended this system and installed it. It is working great so far (only been in 1 month) but and very happy. I did also get an additional beacon for better signal in farm corner of house. Also using wi-fi calling at my house as i have no cell signal, and this system makes for strong wi-fi signal to really make calling great.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Awesome Coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things work great and have awesome coverage. Yes they're expensive, but can you put a price on full WiFi bars anywhere in your house? Nah...

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Finally full WiFi coverage throughout the house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to install, the little pods blend in nicely, and WiFi is now great even in the areas of the house where I used to have trouble.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WiFi boosters

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product WiFi works great all over house would highly recommend this product. Easy to setup and use immediately

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great multi level WiFi

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the mesh system for Wifi. We have 2 floors and no dead spots.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my router problems went away when I installed the mesh. Went in within a few minutes and worked at once. Now all my devices talk to each other.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and very easy to use. There is a phone app as well which allows you to monitor devices that are added to your network.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    eero is well worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had spotty internet in my downstairs bedroom until I installed the eero. Now I have a fast connection and can finally surf in all rooms in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Best WIFI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior wifi system from cable company had very poor reception. The Eero system covers entire house plus backyard & garage. Excellent. The phone app is easy to use.

    I would recommend this to a friend