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Highly rated by customers for:

Customer reviews

Rating 3.6 out of 5 stars with 76 reviews

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Rating by feature

  • Service

    Rating 3.7 out of 5 stars

  • Professionalism

    Rating 4.0 out of 5 stars

  • Expertise

    Rating 3.4 out of 5 stars

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70%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-76 of 76 reviews
  • Rated 5 out of 5 stars

    Professional and cheerful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! The team assembled the ebike in less than one hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did have them set up a bike and thdy did an awesome job. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely helpful & knowledgable of the product. They stayed to help us understand how to operate the bike.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Battery is complete garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery doesn't hold up well at all. It drops DRAMATICALLY in percentages

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible service on my e-bike assembly. My bike broke down after my first ride. They obviously don’t know what they are doing and I’m frustrated for paying $150 for this horrible service. I will NEVER get service with Best Buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Limited experience.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assembled vike was done correctly. The tech assigned was not knowledgeable. Reflectors not attached, bike frame was connected loosely, low tire pressure. I paid $150 to a bike shop for correction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    E Bike

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job building my e-bike by the crew. Very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good communication about time to my door and pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gen 3 Bike Assembly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very kind, extremely helpful and talented assembly team!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He didn't seem to be that knowlegable of the bikes assembly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Joke

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Above doesn’t even warrant 1 star / but had To put it in to submit A Joke , they never had put together this bike Or any other type of bike let a lone a E-bike

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no idea what they were doing had to google it. Did not make sure bike ran before leaving.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not complete the service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never put the bike together- paid for the service. They completed the install of 2 TV mounts.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never instruct me and bad service got a flat tire of my product and doesn’t refund

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good service that is very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Assembly quality

    Rated 5 out of 5 stars

    In, out, done.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was quick and thorough. It would have taken me all morning but it was assembled in less than an hour.

    I would recommend this to a friend
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