Customer Ratings & Reviews
- Model:
- ELFE7637AW
- SKU:
- 6471408
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 8.0 Cu. Ft. Stackable Electric Dryer with Steam and Balanced Dry for its overall and drying performance, with users reporting clothes come out like new. The large capacity and quiet operation are also well-received features. Furthermore, customers appreciate the unit's ease of use.
This summary was generated by AI based on customer reviews.
Don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From day one, we had issues with the dryer vibrating to much and squeaking. The dryer was level. The squeaking/vibrating was out of hand and no way ordinary for something that cost this much. Do not recommend.
No, I would not recommend this to a friendBrand response from ElectroluxExpert
Posted .Hello,
Thank you for taking the time to share your experience with your dryer. We would love the chance to speak with you directly to see how we could best assist you in this matter. Please come chat with us live on our branded page Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
- Pros mentioned:Overall performance
Premium Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is easily the best Dryer I have owned. The auto sensing function actually works well.
I would recommend this to a friend Love the steam function A++
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was just telling our best friends how much I love this dryer. The steam function was my splurge option and so glad I did! I have 2 teens who do their own laundry. They always forget their clothes in the dryer, and having a steam function for them is so necessary!
I would recommend this to a friendRepeated failures in three years!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have enjoyed this dryer with the exception of having to have it repaired twice in the last three years. We fully acknowledge that the warranty has expired, but would have expected that an $1100 dryer would not fail repeatedly in such a short stint. Electrolux was willing to give us 20% off the failed control board (a savings of $30), but we are still without a dryer for 7-10 days and out $474 for appliance repair. When it worked, it was great but the quality of parts makes it a hassle and not a good value. We would not recommend this dryer and were disappointed in Electrolux for not sticking by their product.
No, I would not recommend this to a friendBrand response from ElectroluxExpert
Posted .We are so sorry to hear of your experience and we hear your voice and value your opinion! As we cannot allocate what issues will arise in the future, having an extended service agreement will help guard against any unusual problems that may occur outside of the 1 year manufacturer's warranty beyond usual wear and tear as well as alleviate any out-of-pocket expenses while protecting your investment. Should you need us, for any additional issues or concerns , please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help. ~ Christy
Not for families
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you need to dry clothes for more than one person this dryer is not for you. Despite claiming to have large capacity it can barely dry half a load of laundry. I've had 6 service visits in the first year and no one has fixed the issue. I've done every recommendation and it's still not working properly. I'm now told to try the same prior recommendations that didn't work, all so they can continue to avoid replacing the unit. I've spent hours of my day, multiple days in the past few weeks, with service visits that don't fix the issue. Save your time and get a different dryer.
No, I would not recommend this to a friendBrand response from ElectroluxExpert
Posted .Thank you for sharing your feedback, and we’re truly sorry to hear about your ongoing frustration with the dryer. We understand how disappointing it must be to experience repeated issues and unhelpful service visits, especially after following all recommended steps. That’s certainly not the level of quality or service we strive to provide. We want to make sure you're completely satisfied, and we’d like to look into this further, please feel free to reach out to us via phone at 1-(877) 435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
Loud clanking sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible all the way around! Right out of the box the dryer was making a loud clanking sound. Called Best Buy, they passed me to Electrolux. They sent 3 repairman out, each one replaced everything but the drum! Still making horrible clanking sound. Was told that just the way it sounds. Trust me, you don't want this clanking in your house! The washer is also very loud. The experience with Best Buy was even worse! Even though I was in the repair cycle for about 2months, they told me that since I was outside the return window by 30 days, there was nothing they could do. Policy is policy. Dont buy this W/D set and don't buy appliances from Best Buy
No, I would not recommend this to a friendBrand response from ElectroluxExpert
Posted .Thank you for reaching out, and we truly appreciate your feedback. We’re sorry to hear that our product hasn’t met your expectations, and we understand your frustration. We take pride in our high-quality standards, and it’s disappointing to hear about your experience. Please consider connecting with our customer support team, as they may be able to assist you further and help resolve the issues you're facing. At your convenience, connect with us via Live Chat or call us at 1-877-435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Your satisfaction is important to us, and we want to make things right. -Yhano
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After one month got bearing noise. Waiting for technician.
No, I would not recommend this to a friendBrand response from ElectroluxExpert
Posted .Hi valued customer, Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products. Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, and your feedback does not go unnoticed. If you will need assistance in the future, feel free to contact us at 1-(877) 435-3287. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, we'll be happy to assist. - Jessica