Customer Ratings & Reviews

Im going to return this product tomorrow i was super excited about this but it let me down kept disconnecting mid stream and looked for answers everywhere but nothing i tried giving it a few days yo give it the benefit of the doubt updated my drivers and just same results. I guess mine was just faulty which is really a bummer.

Amazing capture device for next generation consoles !

Gave this a 1 star because it has no instructions and I haven’t been able to get sound from my PlayStation to my MacBook with it. I’ve been unable to use it since I bought it.

this device is crap lol I've been troubleshooting it with Support since the day I got it and haven't gotten anywhere, and have now missed the return window. so basically lit $200 on fire. do yourself a favor and don't make the same mistake - complete waste of time and money.

Challenging to figure out how to use it. We ended up returning the item.

Don’t buy it unless you have a great laptop or pc.

I’ve never had issues with Elgato but it seems like the Audio is just terrible. It should display clear audio but it crackles and barely works. Maybe its just my computer but it’s unfortunate.

I bought this for my pc but My pc didn’t have enough hdmi ports. It was unusable , however for such a expensive piece of equipment I didn’t except it not to be compatible because of the lack of ports on my pc and monitor

The HD60X is an upgrade over the HD60 S+ which I (and my kids) have been using for a while in order to capture our gaming endeavors. Notable differences from the older version are the following: VRR Passthrough Support (48-120fps) New Design (all cables come out of the back now) Can capture 120hz/1080p SDR (if source is 1080/1440p and 120hz/240hz) Record in 4K 30 HDR (with 2160p HDR passthrough) Easier Configuration with Next-Gen Consoles The box itself is very simple, two HDMI ports and a USB 3 port are on the back, which is different from the previous model where the HDMI ports were opposite each other on each end. The new design is much cleaner. Simply plug the HDMI IN cable into your source and the HDMI OUT to your TV or monitor. The USB connection needs to go into your computer for capture software such as Elgato’s 4K Utility or other streaming software such as OBS. Passthrough will not work without USB power. When connected to a next-generation console like the PS5 or Xbox One X you can play the game in 4K60 HDR on your TV while the capture card records in 1080p60 and even tone maps the HDR to SDR if livestreaming. When testing with my Xbox Series X the HD60 X was pretty much plug and play where I had difficulty in the past getting the older model to work as easily. I was able to play at 4K60 HDR and capture at either 1080p60 HDR or even 2160p30 HDR! When I tested with my PS5 I discovered that you must disable HDCP from System -> HDMI settings in order to even receive a signal from the PS5. The capture card will only support unencrypted HDMI signals. Also, note that VRR is not supported on PS5. My PS5 footage of Tony Hawks Pro Skater looked incredible. Full 1080p60 and I can confirm that I got HDR information with my recording. One thing I noticed is I lost the ability to hit 120hz with my HDMI 2.1 TV when using the capture card. However, you can capture at 120hz if the source is also 1080p 120hz or higher. There was no perceived lag either in the video being shown on my laptop (using the 4K Capture Utility) or in the passthrough video to my TV. Pros Captures 1080p60 HDR (or 1440p60 SDR, or 4K30 HDR) 4K VRR Passthrough High refresh passthrough (240hz at 1080p) Analog Audio Input Port (3.5 mm) Works with OBS, Streamlabs, Vmix, Zoom, Teams Includes 1 HDMI and USB 3.0 cable Cons Requires Windows for HDR Capture 4K120 passthrough doesn't work Overall, I think this will eventually replace the HD60 S+ in their lineup, considering it’s the same price and with similar features. If you are looking to pick up a new capture card then this is the one to get. If you have the previous model probably not worth it, unless you fit a niche use case, or just like the new design. The only reason you wouldn’t get this card is if you also needed to capture or stream at 4K60 meaning you would need to get one of the higher tier capture devices from Elgato.

The picture looks great but i cant get any game audio regardless of what i do and have been emailing back and forth with elgato support without any solutions for over a week

First it told me that the hdmi cable was damaged, I went to buy new cables and the problem continued. I got angry and went to return it, bad product

Audio isn’t getting captured, video is lagging/tearing. Can’t find any support for the HD60x anywhere online. Going to return this crappy product.

No matter what I do I can’t get the audio to come through from my Xbox to my PC

In the box is the capture card, two HDMI cables, and a USB-A to USB-C cable. Instructions are listed inside of the box. First impression, out of the box, the product is smaller than the previous unit and all of the ports are moved to the rear minus the microphone jack/connection. There is one singular light to let you know that the product is working. Set up was simple and straight forward, plug in the cords, upload the updates and please note, your input must be of the HD variety, i.e. 1080 (any variety), 4K and at the right hertz and frames per second. I struggled with this in the beginning because my settings were not correct. Once all settings were correct, images displayed correctly on the monitor and the PC monitor. The PC monitor does use free-sync and there was a noticeable reduction in lag between the console and the image recording. On another note, make sure you run the software in administrator mode if you are on a sub account. The software is very simple to understand and downloads pretty quickly. Once you open the software, you will find a gear symbol which is where the settings are located. Some of the optional changes that can be made are storage location of the videos. Pros - Simple user interface, quality made included cabling, audio recording quality (much better than previous model) and the support page Cons - Software did not have a stream feature, LED light only flashes one color (it would have been good to have a separate color for recording, standby mode) Would I recommend to friends and family? Yes, because overall, this is a great entry level capture card.

Audio would not work on both windows and mac terrible capture card

literally in the trash it stopped outputting video to my tv the 2nd time i tried to use it.

DOES NOT WORK!!!!!!!!!! NOT COMPATABLE WITH MAC :(

They require other cables and software still freezes all the time.

Very unsatisfied. Not usable would not connect to my systems at all

Not easy with a Mac. Worked but then stopped working can’t figure out why.