Customer Ratings & Reviews

He found what my problems was, it was with the browser. Made it easier for me to search the web.

I had no problem with service but I am having trouble renewing my member ship over the phone need to change my credit card, and I keep being run in circle on the phone

The agent was very knowledgeable and professional when above a beyond to get my cell phone and computer up and running.

Not being Tech Smart, Chris Ross came to help me out. I was not able to make attachments to my emails, and he was very efficient, and capable to fix my problem. I will always count on the Geek Squad, especially Chris if possible, to help out with computer problems I may have in the future.

the biggest helpful and very patient guy to working on the printer also can gave me the tip on the printer. he's the best one also very friendly guy! we both are very happy to have the Geek Squad.

The agent took care of my problem with a Fire Stick o had attached to my TV but couldn’t get it to work. It was done in minutes. He then took care of another problem he was not originally called for involving my wi-fi

the geeks installed a new computer did it very fast it works great, I have used. them before and never had a problem Ken

Agent quickly diagnosed my printer issues and resolved it. Also make several suggested setting improvements. Very pleased with the results.

Matt set up my new computer-put data from old to new. made recommendations for additional products I need to purchase

Erik was very knowledgeable and patient. He solved several of my tech issues and gave me advice about other items I'm anticipating. He even advised my husband about viewing his trail camera from his phone.

The agent analyzed our computer problem and solved it for us very effectively in no more than a half hour.

The Geek Squad was really helpful in assessing the safeguards in my computer, phone and iPad since I had been hacked twice in the last few months. They were polite, efficient and treated me with respect so I did not feel stupid.

They determined we needed a new remote for one TV and installed and programmed it. (It works wonderfully now!) They also solved issues we had with the other TV, and stayed with it until they figured out the problem. Thanks so much to the Geek Squad. We're so grateful! Also, they were very friendly and extremely helpful and knowledgeable!

Was able to pinpoint the issue with my computer and disconnect some pieces that i didn't need

Excellent service and very knowledgeable. Resolved our issue! Pleasure to work with during the service visit.

The agent was very friendly, helpful and knowledgable. I have been having trouble with my laptop for a long time. The agent came to my home and fixed it . He also helped me with another issue. A successful visit.

The tech who came to our house was very efficient and knowledgeable. He was very patient and found a way to get our emails back after we were closed out of our Verizon account due to the computer being unable to update due to its age.

Agent set up my e-mail. He explained that I no longer had to keep outdated cumbersome equipment because my e-mail and internet was well covered with new equipment. He explained the many changes in Windows 11.

Michael Churma was absolutely wonderful, knowledgeable, professional and very helpful! He helped set up the scanner on my printer and taught me many new things about my MacBook Pro.

The Geek Squad (Erik) did a great job of cleaning up my 12 year old I-Mac and also checked my printer. Ended up purchasing both a new I-Mac & Printer from Best Buy as I knew they were on borrowed time.