Customer Ratings & Reviews
- Model:
- CM191006US
- SKU:
- 6464561
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the Temperature Control and Ease of Use as standout features. The design and quality are also appreciated by users, with some expressing love for the available colors. However, some customers have concerns regarding the battery life and size, while others mention issues with Bluetooth connectivity and the mug's weight. A few customers wish for a larger capacity.
This summary was generated by AI based on customer reviews.
Held back by amature execution and poor programing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ember mug is a great concept. And when it works. It really lives up to the idea. But unfortunately this mug suffers from tremendously incompitent software. This cup worked on day one, but every day afterwards we could never get it to work. The app wouldn't open anymore. Even reinstalling it would not solve the problem. The mug unpaired itself. It turned this great birthday present into just a normal cup. Upon looking at the Google play store reviews for the companion app (which you need for the heating to work) you'd find a 1 star rating with thousands of people having the same issues I was. Cannot reccomend until the software is fixed.
No, I would not recommend this to a friendGreat cup at fair price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They seem to have fixed the battery issue, and it has great app integration. We had the original thermos woth the plastic lid that melted. This is great. It keeps my wife’s focce and tea at the right temp, and doesnt doe in 30 mins.
I would recommend this to a friend- Pros mentioned:Ease of use, Temperature control
Better than the stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy for my mom to use after the app was installed. Heats to the right temperature and eliminates the burnt coffee on the stove.
I would recommend this to a friend Great for slow drinks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps drink nice and hot for upto 2 hours on single charge.
I would recommend this to a friendA must buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cup is amazing, and my mother in law uses it everyday.
I would recommend this to a friendPerfect gift
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mug. Bought it as a gift because they were always reheating their coffee. They loved it.
I would recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for sharing this awesome review! We're glad to hear the recipient has been enjoying their Ember Mug and no longer need to reheat their coffee. We hope you get one for yourself soon as well - thank you for your support!
- Cons mentioned:Bluetooth connectivity
Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea in theory, however after a couple of weeks we now have to reset the Bluetooth connection everytime we use it and the return policy ended. 20 days into owning this and it's just a headache.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thank you for leaving a review and sharing this. We're sorry to hear about the experience you've had with your Ember and appreciate the feedback in regard to the app. We do want to assure you that the mug is functional without connection to the device, but if you're still experiencing issues, please reach out to us at [email protected] - we'd be happy to help!
Christmas gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for my daughter in law we will wait and see
I would recommend this to a friendBEST MUG
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST GIFT IDEA AND ALSO GREAT FOR SLOW COFFEE DRINKERS
I would recommend this to a friendStays warm!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for my cousin and she loves it!
I would recommend this to a friendCooled coffee after being made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cup cooled the coffee off after it came from the coffe pot. My wifes ideal coffe drinking temperature and the cups capabilities were not compatible. Great for brewing tea but not if you like drinking piping hot coffee.
No, I would not recommend this to a friendBrand response from Ember, Inc.
Posted .Hi there, thanks for the review and feedback. Sorry to here that the max tempurature did not work out for you wife. When it comes down to it, we wanted to make a product that not only works properly but also lasts between 1-2 hours. In future versions, technology will improve, and we will continue to improve! Through test studies, a majority of the customers enjoy their teas and coffee no hotter than 145°F. BUT now that the Ember is out in the wild, we can take this feedback to make future updates.
We do appreciate your valued feedback and hope you and your wife can still enjoy the Ember drinking experience.
Wife loves it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife uses it everyday. Absolutely loves it. Will need to buy her another one.
I would recommend this to a friend- Pros mentioned:Temperature control
I don't use any other mug anymore
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the v1 of this mug for my mom for Mother's Day, and she seemed to enjoy it so much that she got me the v2 for Christmas. This mug is amazing. There are a lot of complaints on the app that they've had trouble maintaining connection with the mug in order to control it, but thus far I've had no problems whatsoever. The commenters may be talking about the previous version of the mug. I used to love to drink tea, but I usually had it on my desk while playing games on my PC and sometimes I would get so focused on what I'm playing I would completely forget about my tea until fifteen minutes later. By then it was cooled down and unpleasant, and I was sick of having to microwave my tea over and over. This mug has proven to be a HUGE convenience. I'm drinking two cups of tea a day again and I'm so happy to be back in the habit. I can sit at my computer for hours and drink the same cup of tea without getting up every 20 minutes to microwave it. It stays at the perfect temperature I enjoy my drinks at (anywhere between 130 and 135 degrees, if anyone who's looking to buy wants a ballpark of a good temp), and the app has a built in timer for steeping. One of the best things about the app is that it tracks the temperature of your drink and tells you when it's reached your desired setting, so I never have to burn my tongue again trying to gauge if it's ready to drink. I'd recommend this to anyone who drinks a hot beverage on the regular at home. The only downside is that I have so many cute mugs at my house, and I never use them anymore because this mug is so top notch.
I would recommend this to a friend Ember Mug
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Ember products. They are a bit pricey. Would enjoy purchasing more if the price was more reasonable.
I would recommend this to a friend
