Customer Ratings & Reviews

This product is amazing! I no longer have to worry about my coffee going cold even after hours of schoolwork, my coffee is as hot as when i first brewed it. I will say that the only downside is the Embers app, but to me its not that big of a deal because i can use the mug without the app.

Great mug. Love that it’s not hot on the outside but the drink is hot inside. It works great. I wish they made it a little bit bigger like 16 oz and somehow make it last a bit longer. But great concept and works very well. Coffee is hot till the last drop!

Great! Excellent quality and love the blue color. Would be even better if battery lasted a little longer.

Love using this cup, give me perfect temperature with tea

I actually love this cup. Although you have to keep it on its base, the cup itself doesn’t have a large battery to walk around with it for too long before it dies. Expensive. But awesome.

It’s perfect for the morning cup of coffee. It keeps my coffee warm up to 30 minutes.,

Some say, $130 for a coffee cup?!!!!! I just say, YUP! and it is worth every penny! I use this cup almost every day. If you are a coffee drinker or really any hot beverage drinker, you can take your time and savor it without the worry of picking it up absentmindedly and taking a big swig of luke warm or worse, cold liquid. Your 100th sip is as hot as your first. And if you are like me, absentminded at times, when you brew your cup and forget you did so until you happen to walk by it 30min later it isn't a big deal. It was sitting there waiting for you as hot as it came out of the brewer.

Bought for my wife as a gift. She loves it! Now coffee is still warm on the mornings the kids make it impossible to drink it immediately.

Everything works except the firmware update. I've worked with Ember support and completed all the normal steps like uninstalling & reinstalling the app, clearing cache & data, re-pairing the device. All that works fine. It's just the firmware update that continually fails, and Ember said this is a "Bluetooth Connectivity Problem" and are not covered under warranty. Their responses include: "Connectivity issues are not covered under our one year warranty and we can only offer troubleshooting tips. " and "If these troubleshooting recommendations do not work then there is nothing else that we can do as these issues are not covered under warranty." I asked how they determine this to be a "Bluetooth Connectivity Problem" and not a Mobile App or Firmware problem, and they simply restated their policy that states Connectivity is not covered under their warranty. I gave it a 2-star review because at the moment, the mug itself works fine. At some point, however, as their app gets updated, there's the real possibility that the normal operations, such as reading and setting the temperature, will no longer work with the mug due to the App - Firmware mismatch. This is a surprisingly poor customer service policy for an expensive coffee mug.

This is really amazing!! Can have hot coffee even when you can't drink it fast. I'm glad it holds 14oz. The only issue I have is I can't update it on the app but it works great without the update. If the travel mug held more coffee I would definitely buy one.

These mugs may seem like an extravagance - but when you experience access to hot coffee thirty minutes after you filled it.. you can't avoid a comforting smile! We bought two of them - one of them has less battery life. I doubt the battery is replacable.

My husband loves a hot cup of coffee, so this either required a thermos or multiple trips to the microwave. He loves his new Ember. Always just right.

Bought for my mothers birthday and she loves it. Now she can work from home and have hot coffee for hours instead of it cooling off within 30 mins of being made. Easy to charge, perfect size.

This works amazing and is great for tea, coffee... and hot toddies ;) Maybe only one downside is that it lasts for just about one drink worth and will need a charge before having another.

I adore hot beverages (coffee, latte’s, expresso, teas, coco...) but I don’t like that they generally don’t keep their heat for very long. My mom “especially” doesn’t like anything that’s not very hot! She makes a new cup of coffee, and before even drinking it, puts it the microwave oven to heat it even more. I bought one of these mugs awhile ago to see if it was a solid item. Found out that it was, even better they came out with a second generation version which stays hot even longer! I picked one up for my mom and while hesitant to accept it, truly adores it! As a side note, it’s has a great software addition (no extra cost) that allows you to select a specific temperature and manage its power usage! My heartfelt recommendation is to try this out... if you don’t like it, no problem as Best Buy has a great return policy. I’m confident that like me you’ll adore it. Happy shopping...

Nice cup, keeps drinks hot. You control temp through an app on your phone, which I really do not like. Just like the heat plate on your coffee pot. Don't recommend letting it run too long. Also do not think it actually holds 14 oz. More like 10.

This was a present for my husband. He like it very much as it keeps his coffee hot throughout even a long meal. It’s convenient and we even take it to restaurants to be guaranteed that the beverage stays hot. However, it’s quite costly and it’s strange that different colors have different, often higher, prices.

My wife loves it especially because she set it to the temperature she takes her coffee and stays hot while she is busy

Amazing mug. It’s great to have a hot beverage next to me without need to microwave it after sitting for a while. I like that I can set the temperature to what I like and it maintains it for me. Overall, it’s a great mug but a bit pricey.

If you or a loved one are a hot beverage drinker, this is the best gift ever. I know, you are probably thinking...$150 for a mug is insane. But it's an indescribable joy. Hot coffee. For the whole cup. And for those of you who say you don't have this problem, you probably do and don't even realize it. Because this is piping hot, the whole time. Not just kind of lukewarm when you get to the bottom of the cup. Your last sip is just as good as the first. It's a great gift. It's expensive, but it's a luxury that I don't regret having in my life.