Customer Ratings & Reviews

app is really well done, mug warms up super fast. only con is sometimes is has connectivity issues

The cup is small and it’s easy to use, but the battery life is not as long as I would like for it to be. Overall, it was a good purchase though for the cost.

Got this for my partner as a gift and he loves it. Keeps coffee hot and is nice looking on the desk when WFH. Can't be run through the dishwasher and they recommend not using a metal spoon inside, just minor adjustments to be aware of if you're coming from a non-smart mug.

One word. Perfect. No more cold coffee. Take your time and enjoy without fear that your coffee gets cold.

Everything works except the firmware update. I've worked with Ember support and completed all the normal steps like uninstalling & reinstalling the app, clearing cache & data, re-pairing the device. All that works fine. It's just the firmware update that continually fails, and Ember said this is a "Bluetooth Connectivity Problem" and are not covered under warranty. Their responses include: "Connectivity issues are not covered under our one year warranty and we can only offer troubleshooting tips. " and "If these troubleshooting recommendations do not work then there is nothing else that we can do as these issues are not covered under warranty." I asked how they determine this to be a "Bluetooth Connectivity Problem" and not a Mobile App or Firmware problem, and they simply restated their policy that states Connectivity is not covered under their warranty. I gave it a 2-star review because at the moment, the mug itself works fine. At some point, however, as their app gets updated, there's the real possibility that the normal operations, such as reading and setting the temperature, will no longer work with the mug due to the App - Firmware mismatch. This is a surprisingly poor customer service policy for an expensive coffee mug.

Purchased for my wife and she loves it. It is Elasy to use and works as advertised. A teally great product for those who don't want their hot drink getting cold.

Absolutely love this mug. I wish I had a copper edition, but the steel also looks beautiful. I got this as a gift from my wife and I love it.

I bought this as a gift and she loves it. She keeps it at a decent temp and it lasts about an hour. For her that is perfect for others that may not be enough time.

If you're looking for a gift for coffee lovers, search no further. The mug keeps your coffee hot for a long while and looks super sleek/modern. Just don't use metal utensils to stir.

I like to size and look of this smart mug. Plan to use near charging source if plan to drink more than 2 cups away from charger, as it does not keep beverage heated for longer periods of time. Can definitely sip a couple cups casually.

Excellent - works as expected. Keeps coffee the desired temperature for as long as I need

Let's be honest - the vast majority of people don't need anything like this and it's very expensive for a coffee mug. But I'd be lying if I said I didn't love having it. It's user friendly and just works. Come back an hour later and your coffee is still at that perfect temperature without the burnt flavor you get from other coffee warmers. I do wish it used a wireless charging solution to improve water resistance, and I think a 16-18 oz size would work better. (Note that while it's 14 oz, it's really more like 12 oz of usable space unless you fill it to the brim) It's also worth mentioning that the last few sips can sometimes get much hotter, but that's just because there is so little liquid left so any heat added will jump the temperature more. Not a big deal, but a minor annoyance.

Great cup to keep beverages hot and at your choice temperature. Lasts for over 4 hours off the charger. Sometimes it’s difficult to connect to your blue tooth. Other than that great coffee mug - love it! Would recommend

So far this has been a joy to use. No more trips to the microwave to keep uour coffee hot in the mornings! Thinking about getting a second one and already bought two more as presents.

Great gift for elders! Can be a little hot but that’s as intended, good for reheating coffee/tea and still taste great

Great mug. Love that it’s not hot on the outside but the drink is hot inside. It works great. I wish they made it a little bit bigger like 16 oz and somehow make it last a bit longer. But great concept and works very well. Coffee is hot till the last drop!

Love the color and works great. The battery does die pretty quickly though, but you can leave it on the charger as a coffee stand.

Does exactly how advertised. Keeps drinks warm. One downside is that the battery runs out quickly. Orher then that product is good.

Awesome self regulating mug keeps your warm drinks warm to temp you like for a long time. Well worth it wish it came with two charging coasters. App makes easy setup and pushes out firmware updates to yes a mug.

At the suggestion of my daughter, I got this for all my adult kids, myself, my sister, and my husband for Christmas. I would’ve considered it a frivolous purchase. It is not. It keeps your coffee nice and warm the whole time you don’t think you need it, but you do. The only thing I can’t speak of is how long it lasts. I also had to buy another charger and that was worth it too, just to have one upstairs and downstairs. Until you have one, you just don’t know. It’s like when the microwave came out.