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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,297 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ember mug 12 oz

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ember mug! This is my 3rd one. I am hoping they can increase the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    A Few Degrees Make the Difference

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had never thought that a few degrees in the temperature would actually make my coffee or tea taste better. It does. You know when you make coffee, pour it into your mug and for a few minutes it is too hot, then for 2 to 3 minutes it is perfect and then too cold? Well, what if you could keep it always at that magic temperature that lasted 2 or 3 minutes? That is what Ember does for you. There are additional perks, it lets you know once the temperature is perfect, it can warm its contents even from ambient temperature if you want to and the materials are quite comfortable to interact with, they don’t change the taste of the beverage. We bought both the 14 and 10oz versions. The only difference aside from the color is that the 10oz heats up a bit faster, but that is it. Overall, if you’re constantly drinking something or going to meetings, this is the best mug to have.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best mug!!!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you hate getting caught up with something, then you go take a sip of your coffee and it’s cold? That no longer happens to me. I LOVE my ember cup, keeps your coffee hot!! And it’s so cool, you get to choose your temperature and mess with the settings through the app to your liking for other beverages as well.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Tea and Coffe lovers dream.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it a better Star rating if the battery lasted longer. And the inside finnish didnt syart to peel already. The adjustment capabilities are truly exceptional. Temperature control is perfect for tea and coffe connoisseurs. I perchased one for myself and my wife. Even bought a travel mug. Mynonly real complain is the short battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Always hot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was gifted the Ember mug at work and I love it. My coffee and tea are always hot. Its easy to use too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    looking good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They loved it, easy to use with only one downside of not being dishwasher safe which is expected.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ember mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps your drink hot. I like that you're able to choose your perfect temperature. Given that I am a slow drinker, I wished the battery lasted a little longer. Overall happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Best Buy Employee

    Rated 5 out of 5 stars

    Costly But Worth It!

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure this mug is costly but it’s worth it. I love how it keeps my coffee warm and saves me trips to the microwave to reheat my cup of joe. One important thing to note is that you cannot use a metal spoon to stir your coffee. This will damage the coating of the cup. A recommendation to the manufacturer is to clearly point this out in the instruction packet, and or put a disclaimer in the specifications to avoid future issues. Based on other reviews that point out the damage shows this was often missed.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Total Fave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 5th Ember mug I have purchased, with three of them as gifts. They have all been a hit as gifts and I personally love using mine every day. I am a verrrryyy slow coffee drinker but this keeps your coffee or tea at the perfect temp. It may not heat up liquid from cold, but it will heat up lukewarm liquids to the perfect temperature.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    I love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It keeps my coffee, warm and cold weather.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    BestBuy Blue in 14oz

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy Blue + Ember mug = Yes indeed !!! I use this everyday. Nothing feels a good as enjoying a consistently hot beverage during long drawn out Zoom meetings. Keep the coaster at your WFH workstation and you’ll never have to run to the microwave. ProTip(s): 1) Brew a carafe of coffee/tea and just top off your cup when you start running low. 2) The lid from Target’s $3 Room Essentials cup fits this perfectly! It keeps my tea cat hair free since my “co-worker” wants to lay on my keyboard all day LOL 3) Nix the app unless you want to be frustrated. Use it to set up your cup and preferred temp and forget it for daily use. Just check periodically for updates

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Awesome gift for coffee lovers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Made a great gift for my wife. Used the app just once to set temperature and color of light. You don’t even need to turn it on. It automatically senses there’s liquid in it and it keeps it at temperature until last drop. As others have written the enamel on inside scratches easily so don’t use metal utensils to stir your beverages. It was expensive but it gets used every day so probably worth it. Just wish I had one of my own now.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Don’t count on using it for more than a few hours

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does work, but it’s not something that will stay charged long enough to use all day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great - Better with replaceable battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my coffee piping hot all day. Note, the rechargeable battery is not replaceable and lasts around 2 years, then the whole thing is trash. That's why 4 stars instead of 5.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Can’t go without it now!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife’s loves this mug. It would be great if the battery lasted a little longer but fixed that by adding another base in the house. It’s great that anytime you go to get a drink of coffee it’s the right temp!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Hydrafried, thanks for leaving another review! We're excited to hear your wife has been loving her mug and appreciate the feedback about battery life - we will certainly share this with our team as we continue to improve! If you have any other questions or concerns, please let us know. Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great Mother’s Day gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it especially because she set it to the temperature she takes her coffee and stays hot while she is busy

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfrect coffee every morning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect for the morning cup of coffee. It keeps my coffee warm up to 30 minutes.,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Ember brings the heat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the Ember travel mug last year for Christmas as a gift. I decided to buy two of the mugs for my boyfriend and I to use. He loves it! So easy to set up and keeps your beverage warm!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Temperature control

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color! So nice and smooth to touch. Keeps my te hot. Great to have at home and at the office. Have to get one for my husband too!

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thank you for leaving a review! We're happy to hear you've been enjoying your Ember Mug and that you love the new color! Thank you for the continued support - if you ever have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Hot Beverages that stay hot!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mug! Gave it to my sister for her birthday and she turned around and gave me one for mine. I absolutely love it. I like my coffee hot and really enjoy not having to drink it quick before it gets cold as I have had to do since I started drinking coffee 50 years ago! Nothing like a leisurely cup while reading. The 14 oz mug gives you enough room to add cream. Initially my sister gave me the 10 oz which I found to small.

    I would recommend this to a friend