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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 2,297 reviews
  • Rated 5 out of 5 stars

    Extremely durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried about the day I would eventually drop the mug and possibly watch it shatter. Well that day finally arrived, yesterday, dropping it directly onto my concrete driveway from about 3'. I saw it hit, expecting it to shatter, but it didn't! Still fully functioning with only a couple small scratches. I thought it was ceramic based but it appears to be metal, maybe aluminum, by looking at the scratches.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    my 4th

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these things. This is my fourth one and I've been happy with all of them. They are great if you're not the type to drink your coffee fast, they keep it warm for a couple of hours, or all day if you have it on the charging coaster. I highly recommend them. A little expensive when not on sale though

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best Self Warming Mug Money Can Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our fourth ember mug in our collection and we use them daily. The battery lasts a decent amount and being able to set the exact temperature really puts the icing on the cake.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    No more microwaving my coffee every 10 min

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As most of us know, coffee is much more effective when it’s hot,  I work from home, and throughout the day, I used to put my coffee in the microwave 5 to 10 times a day and that ended when i got this smart coffee mug that allows me to set my preferred coffee temperature through the app on my phone. And it notifies me when that set temp is reached. The app works great, seamlessly connects with my phone with instantly. Its a game changer in my coffee life.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best coffee mug ever for a wifey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it. She's a sipper, I'm a gulper. Her coffee has been hot all morning. She even takes it down to the bus stop and folks ask her how her coffee is still steaming when its freezing out!! So, yeah, she loves it. I clearly haven't been able to try it yet, because SHE LOVES IT SO MUCH. It took a few tries to learn the right temp settings to keep her Nespresso from getting a film, but she's found it and there is no turning back. (Might be a little pricey, but got it on sale and her smile is worth it)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Great Gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 of these, one for my mom and one for my mother in law and they both adore them. It’s a great way to keep coffee hot, and super easy to use. Perfect gift for the hot coffee lover in your life.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi Jules, thanks for leaving a review and sharing this! We're glad to hear the Ember was gifted and they've been enjoying their mugs and perfect temperature - if you have any questions or concerns, please let us know! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    No more lukewarm lattes!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was always on the fence about getting this mug but after getting one I do not regret it. There are plenty of times I was unable to finish my morning latte and I would just end up drinking it cold or like warm. But after getting this mug I can now enjoy it warm all the way until the end.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    It’s True!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cup, my drinks stay at whatever temperature I set for the entire cup down to the last drop!!! This is an excellent gift idea for anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Not disappointed!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I each received an Ember mug as a gift. We weren't sure if they really worked. They do! We've been using them for over 2 years and love them! I'm a coffee drinker, but also drink tea. I'm able to set the temp that I prefer for whatever I'm drinking. We use them every day and recommend them to anyone who enjoys their coffee or tea the same temp with every drink.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Nice and solid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it is advertized. Keeps the liquid hot for a long time

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very nice mug, mediocre battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for a family member for Christmas, and the recipient really likes it for their tea. It is very well insulated on the outside so you don't burn your hands holding the mug like some others. Only complaint is that the battery life isn't the longest, but I saw that the lid you can buy may extend it to a certain extent, so that may be worth a try.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Average mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice mug that may keep your coffee warm, this is for someone that needs it for additional hour (or 2 if you're pushing it) of good coffee (or tea, whatever you prefer). However, the battery isn't that last-longing. You have to charge it every usage. and that takes around 2-5 hours depending your habits and how often you charge your mug. If I have to be honest, I think you're better off with a double-insulated tumbler/mug that may keep your drink warm up to 5-8 hours a day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ember Mug 2x Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second ember mug I've owned. I had to get a larger one because I enjoyed it so much. Get him when they're on sale. Novel product but thoroughly enjoy it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Great cup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cup! Keeps my coffee hot for at least an hour. Easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good But Battery Life Is Short

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The coffee cup is a neat concept. Is it worth $129? Probably not but it does keep my coffee hot. Saying the battery lasts 80 minutes is very optimistic. Keeping my coffee at 140 degrees give me about 30 minutes before the red light comes on and it no longer warms my coffee and I have to put it back on the charger. Finally, you need to download the app to be able to adjust the temperature. I would prefer a "dumb" version where I could adjust the temperature on the cup itself.

    No, I would not recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please feel free to head over to our support page so we can help! We appreciate your feedback! Ember

  • Pros mentioned:
    Color, Temperature control

    Rated 5 out of 5 stars

    Love my Ember Mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful mug! Love the color. The temperature control is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Bluetooth was a pain, but works.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a few issues getting setup with the app but once that was settled it works great and keeps coffee hot. Very expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Hot drinks all the time!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered the blue Ember mug online. Shipping only took a couple days. It works well. The app is easy to use. Having hot coffee or tea from start to finish is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas present for the Wife. She has been wanting one for a pretty long time. Seen a few reviews showing that the interior coating coming off and my only guess for the reason for that is that maybe they used a frother. Anyways this only gets hand washed and it is performing like an absolute champ. Do wish that they had a 20oz that was not the tumbler though.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great mug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mug is a nice design and weighs about the same as a regular coffee mug. Coffee does stay hot but if you dont pick up the mug for 2 hours it will shut off. Overall its a great product.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi mjg922, thanks for leaving a review here! We're excited to hear you've been enjoying your Ember - if you have any questions or concerns, please let us know! Ember