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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2297 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the Temperature Control Smart Mug 2's temperature control, ease of use, size, color, and sleek design as positive features. However, some customers have expressed concerns about the battery life and price. Others have reported issues with the app and connectivity. Additionally, the cost of replacement charging coasters has been mentioned as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 2,297 reviews
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Keeps coffee hot. Battery could last longer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Keeps coffee hot as advertised. I thought the battery would last longer though. It only lasts an hour, maybe a bit longer. Overall I am happy with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    It will change your life

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you love coffee, you need one of these! It is fantastic! By far the best gift I've ever had. It surprised me how much I love this new cup. Not only does my coffee not get cold as I move around the house, even when I'm using it at my desk keeping it on the charger, this cup let's me enjoy that cup even more. All the typical changes in temperature you don't even realize you've gotten used to in a cup of coffee are just gone. I promise you'll love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, great color.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the embr products. Better quality charging pad than off brand ones I've purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Makes a great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've wanted to get my husband an Ember mug, but he thought it was too expensive. It IS a lot for a coffee mug, but he is really enjoying the fact that his coffee isn't continually getting cold before he can finish it. We've gifted four family members with Ember mugs over the past two years, and each one of them loves to use theirs.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great mug. I have it next to me throughout the day

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Wish the maximum temperature could be set to 155 as 145 is just about warm for my taste. I was debating between 10 and 14 oz due to additional cost. But ended up going for 14 oz and glad that I did. 10 oz would have been too small and require frequent refill. You might as well heat in the microwave on refill visit. 14 oz also carries perfect amount of heft and feel. You know you are holding something good with or without your tea or cofee. That said, be careful while washing (handwash only) as the contact points (the two circular rings) with charging coaster are visible and exposed.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi jklap, thanks for taking the time to leave a review! We're glad to hear you've been enjoying your 14oz Ember so far and appreciate your feedback about temperature range - we'd be happy to pass this feedback to our team as we continue to improve! If you have any questions or concerns, please let us know. Ember

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Mug!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really great to keep my coffee at exactly the temperature I want it. My one complaint is the battery life, as someone who can take longer to drink my coffee (i.e. why I wanted the mug), I have to be able to set it on the charger while I'm drinking it for it not to die before I'm finished.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Keep drink at just the right temperature!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps coffee at the correct temperature. Battery life is a bit shorter than desired, but if on the charger it works for multiple cups throughout the day. Good investment.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi DavidinAZ, thanks for leaving a review! We’re glad to hear you’ve been enjoying your Ember so far! Battery life can depend on a number of factors, but if you feel your battery is draining faster than normal, please reach out to us at [email protected] so we can help! Ember

  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember 14oz mug - blue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Ember mugs, especially the blue color! It keeps my coffee warm down to the last drop. I love that I can set the temperature to the level that I like. I definitely do not regret my purchase. Also, I was very impressed with how fast Best Buy delivered - next day!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Expensive, but worth it if money isn't an issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a completely unnecessary product and far more expensive than it's worth, but still, I use it every day and love it. It takes me a while to get through my daily hot beverage and either poured out the last bit or just took a big swig to finish off the cold remains...but with this my drink stays the exact temperature I want down to the last drop. The 14oz is a little inconsistent in the temperature sometimes...the bottom of the cup can have the liquid a higher temperature than the top depending on how long your drink has been sitting. It's a big mug and exposure at the top since it isn't sealed seems right.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Buy ittttt NOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Got it for my mom for Christmas, she uses it every day at work and said her drinks are hot consistently throughout the day!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Temperature control

    Rated 5 out of 5 stars

    Get the bigger size!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bigger size is the way to go. Keeps your coffee warm and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Keep your drinks warm

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use the app to control the temperature. Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Keeps Beverages Hot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps beverages hot! Easy charging, easy controls.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A functional indulgence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size. Attractive. Works well. But it is yet another electronic and luxury device. It requires careful cleaning and handling (no dishwasher, avoid getting bottom wet), and electricity. It is not for everyone. There are other ways to prevent cold coffee. That said, I use it every day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Keeps my coffee warm

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mug keeps my coffee warm and easy to wash. Highly recommend purchasing the larger sized cup.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Ember review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it! She drinks her coffee slowly and it stays warm!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Temperature control

    Rated 5 out of 5 stars

    Worth the splurge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the blue color, the matte finish and the larger 14 oz size. Keeps my morning coffee perfectly hot which is the only way I like to drink it.

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there, thank you so much for leaving a review! We're happy to hear you've been enjoying your Ember Mug - if you have any questions or concerns, please let us know! Ember

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Game Changer with 1 flaw…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this cup! However, I had to purchase an additional charger to keep at work. The battery life is ok if you are a 1-2 cup coffee drinker. Which I am, before I even get on the road to work but by the time I get to work my coffee is cold. After I purchased the additional charger, I would say this cup is a game changer.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Great heated coffee mug

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cup not only looks great but keeps my coffee hot for a long time. Then charge it back up on the magic saucer after washing. A bit pricey but I noticed lower prices for the season.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Temperature control

    Rated 5 out of 5 stars

    Warm beverage lover companion

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the mug. Keeps my coffee at temperature I set for as long as I need it to be. Easy to pair with phone. Also easy to clean after use

    I would recommend this to a friend
    • Brand response from Ember, Inc.
      Posted .

      Hi there! Wow, thanks so much for leaving such an awesome review! We are ecstatic to hear you've been enjoying your Ember and appreciate your support - if you ever have any questions or concerns, please let us know! Ember